URH Ciutat de Mataró
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Summary of reviewsURH Ciutat de Mataró generally receives positive reviews, particularly for its strategic location, staff and room spaciousness. The hotel's location is frequently praised for its close proximity to the port, beach, city center, train station and public transportation, providing convenient access to attractions and neighboring cities like Barcelona. The area is described as quiet yet accessible to lively bars, restaurants, shops and bus stops with direct routes to Barcelona. Additionally, ample parking options add to the convenience of staying at this hotel.
The breakfast offerings receive mixed feedback; many guests appreciate the variety and quality, particularly the fruits and the €5 coffee deal. However, some found it overpriced with limited options and recurring issues such as cold food and hygiene concerns. Dinner experiences also vary with some praising the food quality and others noting disorganization, limited variety and staff unfriendliness.
Rooms at the hotel are notably spacious and comfortable with many guests commenting on the large and comfortable beds, ample bathroom space and overall cleanliness. However, the facilities show signs of wear and could benefit from updates and better maintenance. Issues with outdated furniture, malfunctioning equipment and noisy surroundings were mentioned.
Cleanliness is a mixed bag; while the hotel is generally perceived as clean, issues with inconsistent cleaning standards and neglected areas were noted. Some reviews highlighted concerns such as dirty curtains, mildew smells and unclean bathrooms.
The staff stands out positively, consistently described as friendly, professional and helpful. The reception team, in particular, receives high praise for their courteous and efficient service, contributing significantly to the overall guest experience.
WiFi connectivity is an area needing improvement, frequently described as weak or unreliable. This affects guests' overall satisfaction, particularly for those needing a stable connection for work or leisure.
The gym receives generally positive remarks for being available and of decent quality, although some concerns about outdated equipment and occasional closures were noted.
Parking is appreciated with the availability of free public parking nearby and secure underground options, though some found the cost of underground parking high and accessing the garage challenging.
Family-friendliness is evident with spacious rooms and an accommodating atmosphere for children and pets. However, the hotel could improve in terms of amenities for larger families and noise control.
In summary, URH Ciutat de Mataró is a convenient and comfortable choice with excellent staff and a prime location, but it could benefit from improvements in maintenance, dining options, WiFi quality and facilities to fully meet guest expectations.
Categories
The breakfast offerings receive mixed feedback; many guests appreciate the variety and quality, particularly the fruits and the €5 coffee deal. However, some found it overpriced with limited options and recurring issues such as cold food and hygiene concerns. Dinner experiences also vary with some praising the food quality and others noting disorganization, limited variety and staff unfriendliness.
Rooms at the hotel are notably spacious and comfortable with many guests commenting on the large and comfortable beds, ample bathroom space and overall cleanliness. However, the facilities show signs of wear and could benefit from updates and better maintenance. Issues with outdated furniture, malfunctioning equipment and noisy surroundings were mentioned.
Cleanliness is a mixed bag; while the hotel is generally perceived as clean, issues with inconsistent cleaning standards and neglected areas were noted. Some reviews highlighted concerns such as dirty curtains, mildew smells and unclean bathrooms.
The staff stands out positively, consistently described as friendly, professional and helpful. The reception team, in particular, receives high praise for their courteous and efficient service, contributing significantly to the overall guest experience.
WiFi connectivity is an area needing improvement, frequently described as weak or unreliable. This affects guests' overall satisfaction, particularly for those needing a stable connection for work or leisure.
The gym receives generally positive remarks for being available and of decent quality, although some concerns about outdated equipment and occasional closures were noted.
Parking is appreciated with the availability of free public parking nearby and secure underground options, though some found the cost of underground parking high and accessing the garage challenging.
Family-friendliness is evident with spacious rooms and an accommodating atmosphere for children and pets. However, the hotel could improve in terms of amenities for larger families and noise control.
In summary, URH Ciutat de Mataró is a convenient and comfortable choice with excellent staff and a prime location, but it could benefit from improvements in maintenance, dining options, WiFi quality and facilities to fully meet guest expectations.
Dog Friendly Hotel
This hotel welcomes one pet of any size for an additional fee of €5 per night (not to exceed EUR 20 per stay). It is conveniently located near Mataró's marina and offers a fitness center.
Hotel with Parking
This hotel is a 4-star property in Mataró that provides parking facilities for guests. It offers convenience for travelers with vehicles and is well-regarded in online reviews.
4-Star Hotel
This hotel offers a fitness center and a restaurant serving Mediterranean cuisine. It provides comfortable rooms and has a coffee shop/cafe. It's located near the beach and offers amenities such as a bar/lounge, a business center, and meeting rooms.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
URH Ciutat de Mataró enjoys an ideal location with numerous positive aspects highlighted by guests. Situated close to the port, beach and city center, it offers convenient access to various attractions and amenities, making it an excellent choice for visitors looking to explore Mataró and beyond. The hotel is particularly favored for its easy access to the train station and public transportation, providing efficient connections to Barcelona and other nearby areas.
Guests appreciated the peaceful surroundings of the hotel, yet noted that it remains within walking distance to lively bars, restaurants and shops. The proximity to the beach is another significant advantage, often mentioned as being just a short stroll away. Additionally, the location is praised for its accessibility to various transportation hubs, such as bus stops offering direct routes to Barcelona and good highway connections.
The area around the hotel includes ample parking options, including free public parking nearby. Supermarkets and local amenities are also conveniently close, adding to the ease of stay. Guests also highlighted the spacious and clean rooms, the welcoming and friendly staff and the overall cleanliness of the hotel as key aspects contributing to a positive experience.
Though generally well-received, a few reviews mentioned that the hotel is located in a quieter, less touristy area, which might appeal to travelers seeking a more authentic local experience. The hotel's proximity to the Catalunya Circuit and ease of moving between Lloret de Mar and Barcelona were other noted benefits.
In summary, URH Ciutat de Mataró stands out for its strategic location, blending convenience and tranquility with excellent transport links and amenities, making it a practical base for both short visits and extended stays in the region.
URH Ciutat de Mataró's breakfast offerings garnered mixed reviews from its guests. Positively, many praised the breakfast for being good with some describing it as excellent, varied and hearty. Guests appreciated the diverse selection, especially the fruits and noted that the breakfast was extensive and tasty, often highlighting the good service and the kindness of the staff. The coffee was frequently mentioned as great and the €5 deal that included coffee, a croissant, a mini sandwich and a juice was well-received as a more affordable option.
However, there were notable criticisms. Some guests found the breakfast to be overpriced for the quality and variety provided. Recurring complaints included limited options, especially concerning hot breakfast items and fresh fruits. A number of reviewers felt the breakfast was mediocre, unsatisfactory or even poor with specific mentions of cold scrambled eggs and bacon, industrial orange juice and a generally monotonous selection. Hygiene issues were noted by a few guests with reports of flies around the food.
Overall, while many guests were satisfied with the breakfast, appreciating its variety and quality, others felt that there was room for improvement, particularly in terms of variety and value for money.
URH Ciutat de Mataró's dining experience at the hotel received mixed feedback from guests. Positively, some guests found both breakfast and dinner fine or good and occasionally even very tasty. A few expressed that the evening meal was a nice surprise and praised the food quality on certain instances, despite the repetitive menu.
On the downside, several reviews highlighted shortcomings in the restaurant experience. Issues included the restaurant not being open every night, disorganization among the staff, unfriendliness from some waiters and the serving of leftovers from previous events. Some guests were disappointed by the lack of variety and the underwhelming quality of the meals with a few noting the food upset their stomachs.
Service efficiency also varied with some guests experiencing excellent service while others faced surprises like denied reservations without alternatives. Recommendations for improvement point towards enhanced food quality and better management of dining operations.
URH Ciutat de Mataró offers mixed experiences regarding its rooms. On the positive side, guests consistently appreciated the spaciousness and comfort of the rooms, often noting large and comfortable beds, ample bathroom space and the cleanliness upheld by the housekeeping staff. Some suites were described as beautiful and even luxurious with nice amenities like coffee machines and good toiletries.
However, many guests highlighted the age and wear of the facilities. Problems with outdated and damaged furniture, scratched floors, moldy bathrooms and malfunctioning equipment were recurrent criticisms. The need for renovation was a common thread running through the reviews with some rooms visibly showing signs of wear and tear such as broken cabinets, old parquet and stained walls and floors.
Issues with room amenities were also noted, including lack of proper lighting, insufficient noise insulation, outdated TVs and faulty air conditioning. A few guests mentioned that the rooms did not match the photos provided during booking, leading to a sense of unmet expectations.
Overall, while the comfort and space of the rooms were positively remarked upon, URH Ciutat de Mataró could benefit greatly from updating its interiors and improving maintenance to enhance guest satisfaction fully.
The beds at URH Ciutat de Mataró evoke mixed feelings among guests. Many found the beds to be large with several mentioning the comfort and softness of the mattresses and bedding, which are often clean and crisp. Noteworthy are the double beds, which several guests found particularly comfortable and well-suited for a restful night’s sleep. There is also praise for the overall bed comfort, as highlighted by phrases indicating positive experiences with comfortable sleeping arrangements.
However, the feedback also includes notable complaints. Some guests experienced issues with bed conditions such as the firmness of the mattresses, inadequate support from old and bumpy mattresses and discomfort due to bed springs. Instances of beds being too small or frail were also mentioned and the functionality of beds with casters has been problematic, causing the beds to slide across the floor. Another recurring issue is with the bedding, such as stains and limited bed coverings, including only a sheet without a quilt.
Technical issues in some rooms, such as broken bed lights, a moving double bed due to wheels and other furniture problems, were also highlighted. These issues affected the overall impression of comfort and quality expected from a higher-end hotel.
In summary, while many guests enjoyed a comfortable and pleasant sleep experience at URH Ciutat de Mataró, attention to mattress quality, bed stability and cleanliness are areas needing improvement.
The cleanliness of the URH Ciutat de Mataró receives a mixed reception from guests with a considerable number praising the hotel's overall cleanliness. Many guests noted that their rooms were cleaned daily and commended the cleaning staff for their efforts. Clean and spacious common areas also add to the positive outlook regarding the hotel's cleanliness.
However, several reviews highlight inconsistencies in cleaning standards. Issues such as dirty curtains, dirty air conditioning and neglected maintenance in some rooms were frequently mentioned. Some guests pointed out that the cleaning service plays music loudly, which could be inconvenient. There were also mentions of cockroaches, mildew smells and unclean bathrooms that detracted from the overall experience.
Although the hotel generally appears clean at first sight, it has received criticism for not meeting basic hygiene standards in some cases. Reviewers were particularly concerned with the state of the walls, which often had smudges and cobwebs and the need for more attention to detail in cleaning practices.
In summary, while URH Ciutat de Mataró is praised for its clean common areas and some well-maintained rooms, it faces challenges with consistent cleanliness and maintenance that need to be addressed to enhance guest satisfaction.
URH Ciutat de Mataró stands out for its exceptionally friendly and professional staff. Guests consistently praised the cordiality and helpfulness of the personnel, particularly those at the reception. Most reviews highlight how welcoming and attentive the staff members are, describing their interactions as kind, polite and efficient. The hotel staff goes to great lengths to assist guests, often going the extra mile to ensure comfort and satisfaction. Cleanliness is also a noted highlight with the housekeeping team receiving commendation for their diligence.
Many visitors appreciated the multilingual capabilities of the reception staff, although there were a few isolated incidents of communication issues and less helpful interactions. Nonetheless, the majority of feedback indicates a positive experience with the staff's customer service with the team frequently described as warm, accommodating and professional.
Overall, URH Ciutat de Mataró's team exemplifies excellent hospitality, making guests feel valued and well cared for during their stay.
Guests of URH Ciutat de Mataró have frequently commented on the WiFi experience during their stay. The hotel’s WiFi signal appears to be less than ideal with the connection commonly described as weak or unreliable in various areas, such as rooms and the restaurant and even non-existent at times. Many guests noted a need for stronger, more consistent WiFi throughout the hotel to enhance their experience. However, some reported that the WiFi functioned adequately in certain locations, such as the reception area. While WiFi sufficed for basic tasks and occasional streaming, the overall feedback indicates room for improvement in the stability and reach of the WiFi network to fully meet guests' expectations.
The gym at URH Ciutat de Mataró generally receives positive feedback for its availability and overall quality. Described as beautiful and very good, it provides a nice place for fitness activities. However, there are some concerns about the condition and accessibility of the gym. Some guests mentioned that it is small with outdated equipment and broken sports mats. Additionally, there have been instances where the gym, along with the spa, was shut down or out of order, leading to disappointment for those looking forward to using these facilities. Despite these issues, the ability to use the fitness studio for free is appreciated by many guests.
The parking situation at URH Ciutat de Mataró evokes mixed feelings among guests. Positively, many appreciated the availability of free parking right across the street from the hotel. A large public parking lot provides ample space and guests often found it easy to park in the vicinity. Secure underground parking is available within the hotel, offering direct access, although it comes with a daily fee. Unfortunately, several reviews highlighted issues such as limited parking spaces, difficulty accessing the hotel's garage and the high cost of parking which many found to be excessive. Additionally, the parking garage's suitability for sports or low cars was questioned and some guests faced challenges with finding parking in the evening. Despite these concerns, the proximity of free public parking options near the hotel was a frequent point of satisfaction among guests.
URH Ciutat de Mataró receives a mix of feedback regarding its suitability for families, particularly those traveling with children. Many guests appreciate the spacious rooms, which cater to families with features like sofa beds and ample space, making for a comfortable stay. The hotel's location also appeals to families with easy parking and proximity to family-friendly activities in Mataró.
The hotel's amenities show a commendable effort to accommodate families; there are comfortable armchairs and accommodations for pets, enhancing the overall experience for those traveling with children and pets. Multiple families appreciated the large rooms and noted that the property has a family-friendly feel with some specifically recommending the hotel for family trips due to its family-friendly atmosphere and comfort.
However, there are some downsides noted. For instance, a few guests found the hotel not entirely suitable for larger families, citing issues like insufficient amenities for a family of four and loud guests affecting the noise levels. The property was also mentioned to be not very accommodating for families and there were specific complaints about the lack of quiet due to loud guests and leaking showers.
Overall, while URH Ciutat de Mataró provides a generally positive experience for families with spacious, comfortable rooms and convenient location, it may not meet every family's needs, especially those requiring more quiet or additional amenities for larger groups.
URH Ciutat de Mataró could benefit from an overhaul to meet its four-star rating more convincingly. Many guests have noted that the facilities and amenities are outdated and in need of renovation. Room comfort is generally acknowledged, but the hotel's overall appearance and maintenance often fall short of expectations for a four-star property. Issues such as worn-out upholstery, stained and rusty furniture and amenities not matching the supposed standard have been frequently highlighted. Complaints extend to the quality of the breakfast and additional charges for parking, which is often free at competitor hotels.
Despite the criticisms, some visitors have found the rooms to be spacious and the hotel to be very clean, making it a decent option for a comfortable rest. However, the overarching sentiment is that the hotel does not live up to the four-star classification with several guests suggesting a re-rating to three or even two stars. The hotel has renovated rooms, which are appreciated, but there's a consensus that the entire establishment needs a comprehensive update to align with its advertised rating.
URH Ciutat de Mataró proves to be a suitable choice for business travelers, offering a good location convenient for meetings and close to event locations. The hotel is equipped with facilities favorable for a work trip, including a gym and fitness infrastructure, making it ideal for longer stays. Despite some minor criticisms regarding room size and outdated decor, the rooms are generally comfortable with sufficient amenities. The breakfast options are fairly varied, catering well to early mornings before a busy business schedule. The staff is professional and treats business guests well, maintaining a polite and friendly demeanor. However, some reviewers noted occasional delays and a few issues with room cleanliness and tidiness that may not meet the expectations for a 4-star establishment. Overall, URH Ciutat de Mataró offers tranquility and a professional environment, making it a reliable option for a productive business trip.
URH Ciutat de Mataró is noted for its accessible rooms and facilities, making it a suitable choice for guests with disabilities. Guests appreciated the well-maintained accessible showers and toilets, as well as the wheelchair accessibility throughout the premises. The hotel meets hygiene standards impeccably, ensuring very clean and comfortable spaces ideal for resting. Despite some concerns regarding elevator functionality and general accessibility improvements, the hotel provides essential services and amenities to support disabled guests. Significant effort has been made to care for and accommodate their needs, although there remains room for further enhancement in accessibility features.
URH Ciutat de Mataró stands out as a top choice for travelers with dogs, offering numerous pet-friendly amenities and services. The hotel allows pets in rooms with well-behaved dogs welcomed across the premises. Dog-loving guests can enjoy the peace of mind that comes with various pet-friendly policies, making the atmosphere pleasant and inclusive for all furry companions. The accommodations are particularly accommodating to dogs, including those weighing over 15kg.
Guests appreciate the reasonable rates for their pet stays and the secure, free parking provided by the hotel. The surrounding area includes nice walking spots, ensuring dogs have plenty of space to roam and enjoy. Despite limited space in some areas, the hotel’s overall dog-friendly environment ensures that both pets and their owners feel welcome and at ease during their stay.
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Location
Guests appreciated the peaceful surroundings of the hotel, yet noted that it remains within walking distance to lively bars, restaurants and shops. The proximity to the beach is another significant advantage, often mentioned as being just a short stroll away. Additionally, the location is praised for its accessibility to various transportation hubs, such as bus stops offering direct routes to Barcelona and good highway connections.
The area around the hotel includes ample parking options, including free public parking nearby. Supermarkets and local amenities are also conveniently close, adding to the ease of stay. Guests also highlighted the spacious and clean rooms, the welcoming and friendly staff and the overall cleanliness of the hotel as key aspects contributing to a positive experience.
Though generally well-received, a few reviews mentioned that the hotel is located in a quieter, less touristy area, which might appeal to travelers seeking a more authentic local experience. The hotel's proximity to the Catalunya Circuit and ease of moving between Lloret de Mar and Barcelona were other noted benefits.
In summary, URH Ciutat de Mataró stands out for its strategic location, blending convenience and tranquility with excellent transport links and amenities, making it a practical base for both short visits and extended stays in the region.
Breakfast
However, there were notable criticisms. Some guests found the breakfast to be overpriced for the quality and variety provided. Recurring complaints included limited options, especially concerning hot breakfast items and fresh fruits. A number of reviewers felt the breakfast was mediocre, unsatisfactory or even poor with specific mentions of cold scrambled eggs and bacon, industrial orange juice and a generally monotonous selection. Hygiene issues were noted by a few guests with reports of flies around the food.
Overall, while many guests were satisfied with the breakfast, appreciating its variety and quality, others felt that there was room for improvement, particularly in terms of variety and value for money.
Dinner
On the downside, several reviews highlighted shortcomings in the restaurant experience. Issues included the restaurant not being open every night, disorganization among the staff, unfriendliness from some waiters and the serving of leftovers from previous events. Some guests were disappointed by the lack of variety and the underwhelming quality of the meals with a few noting the food upset their stomachs.
Service efficiency also varied with some guests experiencing excellent service while others faced surprises like denied reservations without alternatives. Recommendations for improvement point towards enhanced food quality and better management of dining operations.
Rooms
However, many guests highlighted the age and wear of the facilities. Problems with outdated and damaged furniture, scratched floors, moldy bathrooms and malfunctioning equipment were recurrent criticisms. The need for renovation was a common thread running through the reviews with some rooms visibly showing signs of wear and tear such as broken cabinets, old parquet and stained walls and floors.
Issues with room amenities were also noted, including lack of proper lighting, insufficient noise insulation, outdated TVs and faulty air conditioning. A few guests mentioned that the rooms did not match the photos provided during booking, leading to a sense of unmet expectations.
Overall, while the comfort and space of the rooms were positively remarked upon, URH Ciutat de Mataró could benefit greatly from updating its interiors and improving maintenance to enhance guest satisfaction fully.
Beds
However, the feedback also includes notable complaints. Some guests experienced issues with bed conditions such as the firmness of the mattresses, inadequate support from old and bumpy mattresses and discomfort due to bed springs. Instances of beds being too small or frail were also mentioned and the functionality of beds with casters has been problematic, causing the beds to slide across the floor. Another recurring issue is with the bedding, such as stains and limited bed coverings, including only a sheet without a quilt.
Technical issues in some rooms, such as broken bed lights, a moving double bed due to wheels and other furniture problems, were also highlighted. These issues affected the overall impression of comfort and quality expected from a higher-end hotel.
In summary, while many guests enjoyed a comfortable and pleasant sleep experience at URH Ciutat de Mataró, attention to mattress quality, bed stability and cleanliness are areas needing improvement.
Cleanliness
However, several reviews highlight inconsistencies in cleaning standards. Issues such as dirty curtains, dirty air conditioning and neglected maintenance in some rooms were frequently mentioned. Some guests pointed out that the cleaning service plays music loudly, which could be inconvenient. There were also mentions of cockroaches, mildew smells and unclean bathrooms that detracted from the overall experience.
Although the hotel generally appears clean at first sight, it has received criticism for not meeting basic hygiene standards in some cases. Reviewers were particularly concerned with the state of the walls, which often had smudges and cobwebs and the need for more attention to detail in cleaning practices.
In summary, while URH Ciutat de Mataró is praised for its clean common areas and some well-maintained rooms, it faces challenges with consistent cleanliness and maintenance that need to be addressed to enhance guest satisfaction.
Staff
Many visitors appreciated the multilingual capabilities of the reception staff, although there were a few isolated incidents of communication issues and less helpful interactions. Nonetheless, the majority of feedback indicates a positive experience with the staff's customer service with the team frequently described as warm, accommodating and professional.
Overall, URH Ciutat de Mataró's team exemplifies excellent hospitality, making guests feel valued and well cared for during their stay.
Wi-Fi
Gym
Parking
Family
The hotel's amenities show a commendable effort to accommodate families; there are comfortable armchairs and accommodations for pets, enhancing the overall experience for those traveling with children and pets. Multiple families appreciated the large rooms and noted that the property has a family-friendly feel with some specifically recommending the hotel for family trips due to its family-friendly atmosphere and comfort.
However, there are some downsides noted. For instance, a few guests found the hotel not entirely suitable for larger families, citing issues like insufficient amenities for a family of four and loud guests affecting the noise levels. The property was also mentioned to be not very accommodating for families and there were specific complaints about the lack of quiet due to loud guests and leaking showers.
Overall, while URH Ciutat de Mataró provides a generally positive experience for families with spacious, comfortable rooms and convenient location, it may not meet every family's needs, especially those requiring more quiet or additional amenities for larger groups.
4 Star
Despite the criticisms, some visitors have found the rooms to be spacious and the hotel to be very clean, making it a decent option for a comfortable rest. However, the overarching sentiment is that the hotel does not live up to the four-star classification with several guests suggesting a re-rating to three or even two stars. The hotel has renovated rooms, which are appreciated, but there's a consensus that the entire establishment needs a comprehensive update to align with its advertised rating.
Business
Accessible
Dog Friendly
Guests appreciate the reasonable rates for their pet stays and the secure, free parking provided by the hotel. The surrounding area includes nice walking spots, ensuring dogs have plenty of space to roam and enjoy. Despite limited space in some areas, the hotel’s overall dog-friendly environment ensures that both pets and their owners feel welcome and at ease during their stay.
No, URH Ciutat de Mataró doesn't have any pool.
No, a spa isn't available at URH Ciutat de Mataró.
Yes, URH Ciutat de Mataró welcomes dogs.
Yes, parking facilities are available at URH Ciutat de Mataró.
Yes, URH Ciutat de Mataró has a gym.
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