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Summary of reviewsURH Ciutat de Mataró generally receives positive reviews, particularly for its strategic location, staff and room spaciousness. The hotel's location is frequently praised for its close proximity to the port, beach, city center, train station and public transportation, providing convenient access to attractions and neighboring cities like Barcelona. The area is described as quiet yet accessible to lively bars, restaurants, shops and bus stops with direct routes to Barcelona. Additionally, ample parking options add to the convenience of staying at this hotel.
The breakfast offerings receive mixed feedback; many guests appreciate the variety and quality, particularly the fruits and the €5 coffee deal. However, some found it overpriced with limited options and recurring issues such as cold food and hygiene concerns. Dinner experiences also vary with some praising the food quality and others noting disorganization, limited variety and staff unfriendliness.
Rooms at the hotel are notably spacious and comfortable with many guests commenting on the large and comfortable beds, ample bathroom space and overall cleanliness. However, the facilities show signs of wear and could benefit from updates and better maintenance. Issues with outdated furniture, malfunctioning equipment and noisy surroundings were mentioned.
Cleanliness is a mixed bag; while the hotel is generally perceived as clean, issues with inconsistent cleaning standards and neglected areas were noted. Some reviews highlighted concerns such as dirty curtains, mildew smells and unclean bathrooms.
The staff stands out positively, consistently described as friendly, professional and helpful. The reception team, in particular, receives high praise for their courteous and efficient service, contributing significantly to the overall guest experience.
WiFi connectivity is an area needing improvement, frequently described as weak or unreliable. This affects guests' overall satisfaction, particularly for those needing a stable connection for work or leisure.
The gym receives generally positive remarks for being available and of decent quality, although some concerns about outdated equipment and occasional closures were noted.
Parking is appreciated with the availability of free public parking nearby and secure underground options, though some found the cost of underground parking high and accessing the garage challenging.
Family-friendliness is evident with spacious rooms and an accommodating atmosphere for children and pets. However, the hotel could improve in terms of amenities for larger families and noise control.
In summary, URH Ciutat de Mataró is a convenient and comfortable choice with excellent staff and a prime location, but it could benefit from improvements in maintenance, dining options, WiFi quality and facilities to fully meet guest expectations.
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