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Summary of reviewsGuests of the Golden Tulip Marseille Euromed mostly commend the hotel for its prime location and array of amenities. The hotel's position makes it highly accessible, being close to public transportation like trams and metro stops and it’s within walking distance of significant landmarks and shopping centers. Guests find the vicinity safe and quiet while still near the bustling city center. The modern facilities, including a well-soundproofed room, an indoor pool, a gym and a restaurant, enhance the stay with sea views adding an extra layer of relaxation.
The breakfast service is highly praised for its quality and variety, featuring a hearty buffet with fresh, homemade products and crowd favorites like fresh juices and crepes. Despite some noting the high cost and occasional lapses in organization and cleanliness, the breakfast generally satisfies most guests.
Dinner reviews are mixed with guests appreciating the delicious and well-presented dishes and the friendly staff, particularly at the bar. However, the limited menu and occasional issues with food quality, such as overcooking, detract from the experience. High drink prices and inconsistent service are additional concerns, though some guests still find the dining service enjoyable and intend to return.
Rooms are spacious, clean and modern with many offering sea or harbor views. Comfortable beds and the room's overall quality make for a restful stay despite some minor issues like missing amenities, occasional noise problems and inconsistencies in housekeeping. Cleanliness throughout the hotel is generally commended, though a few guests reported minor lapses.
The staff receives high praise for their friendliness, professionalism and helpfulness, contributing positively to the guest experience. Notable mentions of staff members who went above and beyond add a personal touch to many reviews.
Complimentary Wi-Fi service is generally sufficient, though some guests experienced slow speeds and connectivity issues. The gym, while clean and well-equipped, is considered small with outdated equipment and the pool, though appreciated for its cleanliness and indoor convenience, is often noted for being small and sometimes too cold.
Families find the hotel accommodating overall with amenities like a nice swimming pool and family-friendly services making it a suitable choice despite some challenges regarding room size and family-specific facilities. The breakfast and proximity to attractions also make it convenient for family stays.
In summary, the Golden Tulip Marseille Euromed excels in location, amenities and staff service, offering a comfortable stay for both business and leisure travelers. While there are some areas for improvement, the overall guest experience is highly positive, making it a recommended choice for a stay in Marseille. Show more
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Categories
Hotel for Honeymoon
The hotel offers a charming ambiance with decor tailored for honeymooners. It provides a distinctive honeymoon suite and a romantic atmosphere ideal for a memorable stay.
Family Friendly Hotel
This hotel offers a play area, catering to families with children. Its location in the Euromed district provides convenient access to transportation and local attractions.
Hotel with Swimming Pool
This hotel offers a swimming pool for guests to enjoy. The hotel's convenient location and pool facilities provide a balanced experience.
Heated Pool Indoor Pool
Business Hotel
Provides essential business facilities and services. It's a practical option for business travelers seeking convenience and comfort. Its location in the Euromed area is advantageous.
Accessible Hotel
The hotel has rooms and common areas adapted for people with reduced mobility. It offers accessibility, convenience, and quality services.
Hotel with Gym
This hotel includes excellent gym facilities. It is spacious and provides a variety of equipment to meet different fitness needs.
4-Star Hotel
Situated in the Euromed district, this hotel offers modern accommodations and convenient access to transportation. It features a terrace and comfortable rooms, making it a great choice for both business and leisure travelers.
Hotel with Indoor Pool
Includes an indoor pool, providing a relaxing amenity for guests. Conveniently located, it's suitable for exploring Marseille.
Hotel with Heated Pool
The hotel provides an indoor heated swimming pool, explicitly maintained at 28°C and open all year. Guests also have access to a fitness area and a sun terrace.
Dog Friendly Hotel
Romantic Hotel
Room Types
Superior King RoomThis double room has a tea/coffee maker, air conditioning and soundproofing.
An extra bed cannot be accommodated in this room.
Superior Twin RoomThis twin room has air conditioning, satellite TV and tea/coffee maker.
An extra bed cannot be accommodated in this room.
King Room - Sea SideThis double room features satellite TV and tea/coffee maker. It is located on the sea side of the building.
An extra bed cannot be accommodated in this room.
Junior SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a minibar, as well as a tea and coffee maker. The unit has 2 beds.
Executive Suite with Sea ViewThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite offers soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as sea views. The unit has 2 beds.
Superior King Room with TerraceThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit has 1 bed.
Family RoomProviding free toiletries, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious quadruple room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 3 beds.
Standard Room - 1 King BedProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 1 bed.
Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 2 beds.
Guest Reviews
7.8
Good
Location
The Golden Tulip Marseille Euromed enjoys an excellent location that makes it a convenient choice for both business and leisure travelers. Situated near tram and metro stops, the hotel is easily accessible and well-connected to public transportation. It's strategically positioned next to major shopping centers like Les Terrasses du Port and the Docks, providing guests with ample shopping and dining opportunities.
Visitors appreciate the proximity to key attractions such as the Old Port, which is a manageable 15-20 minute walk away. The surrounding area is also home to numerous restaurants, including highly recommended Italian eateries with delicious pizzas. The hotel's neighborhood is described as quiet and safe, making it a peaceful retreat while still being close to the lively city center.
For those traveling for business, the hotel's location near the CGM Tower and the Silo performance hall is particularly advantageous. Guests can also enjoy modern amenities such as a well-soundproofed room, an indoor swimming pool, a gym and a restaurant.
The sea view from various rooms adds to the charm, making it an ideal spot to relax after a busy day. Overall, the Golden Tulip Marseille Euromed strikes a perfect balance between accessibility, convenience and comfort, making it an excellent base for exploring Marseille.
Breakfast
Guests' reviews of the breakfast at Golden Tulip Marseille Euromed are predominantly positive, highlighting the exceptional quality and variety offered. Many guests found the breakfast extensive with a wide range of fresh and homemade products and appreciated the attention to detail in its presentation. The breakfast buffet received repeated praise for being hearty and varied with particular mentions of fresh juices, crepes and delicious coffee.
However, some reviews indicated that the breakfast is on the expensive side with several guests feeling that the price didn't always match the value provided. A few guests mentioned that certain items, like pastries and raw vegetables, could use improvement and the breakfast service makes a point of ending promptly. There were occasional comments about the buffet not being well-organized or as clean as expected during busy times.
Overall, the breakfast at Golden Tulip Marseille Euromed comes well-recommended for its quality and variety, though the cost and some aspects of the service might not satisfy everyone.
Dinner
Dinner at the Golden Tulip Marseille Euromed has received mixed reviews from guests. On the positive side, many praise the delicious dishes and well-arranged meals, appreciating the taste and presentation. Some guests specifically mention the friendly and welcoming staff, particularly the reception manager and bartender, which adds to the dining experience. The bar area on the second floor with its pool is highlighted as a great feature and room service is commended for its punctuality and quality.
However, there are some downsides. The restaurant menu is frequently described as limited and sometimes uninspired. A few guests report that certain dishes, like the red meat, were overcooked or not properly prepared, such as fish that wasn't descaled. The bar offers a variety of drinks, though some find the prices, like a €12 beer or a €14 Mojito, to be steep. Service in the restaurant has also received criticism, being described as bland and tasteless by some.
Evening dining options seem inconsistent with observations about a lack of choices and the restaurant occasionally being closed. Room service is available only between 6 PM and 10 PM and some guests mentioned inconvenient service hours and having a need to pay downstairs for dinner orders. Despite these issues, some guests still enjoyed the dining service and expressed intentions to return. Overall, while the food quality often receives praise, the limited menu and service inconsistencies may leave some guests wanting more.
Rooms
Golden Tulip Marseille Euromed offers guests spacious and clean rooms that are generally well-equipped and comfortable. Many reviewers appreciated the modern, well-decorated interiors and noted that the rooms, including suites, were particularly large, some with sea or harbor views that added to their appeal. The beds are consistently described as comfortable and of good quality, contributing to a restful stay. The hotel’s facilities, such as the heated indoor swimming pool and terrace, were also well-received.
However, not all aspects of the rooms were without criticism. Complaints about items such as missing coffee machines, water bottles and proper cups were common with paper cups often being an inadequate substitute. Additionally, some guests experienced issues with cleanliness, such as stains and minor lapses in housekeeping. Noise from the surrounding areas or nearby elevators was occasionally a nuisance and the inability to open windows and problems with air conditioning affected the comfort level for some guests.
Despite these drawbacks, the hotel's location and overall room quality make it a functional choice for both short and longer stays. The staff's friendliness also seems to contribute positively to the guest experience. For those prioritizing space, comfort and cleanliness, Golden Tulip Marseille Euromed mostly delivers on expectations.
Beds
The beds at Golden Tulip Marseille Euromed receive generally positive feedback from guests who appreciate their comfort. Many reviews highlight the comfortable beds with specific mentions of very comfortable, super comfortable and extremely comfortable beds. Guests also note the quality of the bedding, often describing it as great and top-notch. The king-size beds are especially praised for their comfort and size. Cleanliness and comfort of the bedding are frequently mentioned with some describing the bedding as perfect and of impeccable quality.
However, there are a few issues noted. Some guests found the mattresses too firm, leading to discomfort and back pain, while others mentioned that the pillows were either too high or too firm. The sofa beds received mixed reviews with several guests finding them uncomfortable. A few isolated comments mentioned dirty or dusty linens and bed bugs, which detracted from the otherwise positive experience. Overall, while there are a few areas needing improvement, the general consensus is that the beds at Golden Tulip Marseille Euromed provide a comfortable and restful night's sleep.
Cleanliness
The Golden Tulip Marseille Euromed receives high praise for its cleanliness from numerous guests. The hotel is consistently described as clean, modern and spacious with many rooms being referred to as spotless and comfortable. Guests particularly appreciate the well-maintained facilities, clean bathrooms and tidy common areas such as the spa and fitness room.
However, while the overall cleanliness is commendable, there are occasional concerns. Some guests reported lapses in housekeeping with rooms not being cleaned during their stay or specific areas like terraces and pools not consistently maintained. Issues such as stained curtains and carpets and a dirty elevator are mentioned, indicating that while the general standard is high, the hotel could benefit from addressing these sporadic cleanliness issues.
Despite these isolated incidents, the majority of reviews highlight that the hotel prioritizes cleanliness and the overall guest experience is positive with clean and comfortable accommodations being a significant strength.
Staff
Golden Tulip Marseille Euromed boasts mostly positive feedback concerning its staff, who are often described as welcoming, friendly and attentive. Guests frequently highlight the professionalism and helpfulness at the reception with special mentions for individuals like Olivier, Benjamin and Malik who went above and beyond in their roles. The staff's courteousness and genuine demeanor provide a warm atmosphere throughout the hotel.
The team at the Golden Tulip receives praise for their engaging and responsive nature with the housekeeping staff recognized as particularly kind and attentive. Despite a few criticisms regarding some employees’ lack of friendliness and occasional unresponsive behavior, most guests found the staff to be supportive, accommodating and ready to assist with a smile.
The consistently friendly and professional attitude of the team contributes significantly to the overall positive experiences of guests. Whether at the reception, in the dining areas or assisting with room services, the staff's dedication to serving with a smile remains a standout feature of this hotel.
Wi-Fi
Golden Tulip Marseille Euromed offers complimentary Wi-Fi throughout the property, which is a delight for many guests. The Wi-Fi strength and speed are generally sufficient and good inside the rooms. Some guests have praised the internet connection as fast and effective, making it suitable for both leisure and work purposes. However, there are notable concerns regarding the reliability of the Wi-Fi. Instances of slow speeds, inconsistent quality and occasional connectivity issues have been reported. For some, the Wi-Fi signal cut off during their stay and there were times when it did not work at all, forcing them to rely on personal data plans. Despite these issues, when the Wi-Fi works well, it enhances the overall experience at the hotel.
Gym
Guests at Golden Tulip Marseille Euromed have mixed feelings about the gym facilities. On the positive side, the gym is described as well-equipped, clean and comfortable with some referring to it as modern and top-notch. The fitness center is accessible, providing a good range of exercise options with nice gym facilities. Some guests appreciated the well-maintained cleanliness and availability of towels for use.
However, there are several criticisms regarding the size and condition of the gym. The space is often described as quite small or tiny, leading to a cramped workout environment. Many guests noted that some gym equipment appeared outdated, worn out or broken, including a non-functional treadmill. There were also comments about the gym not being up to the standards of modern facilities and some found the available equipment to be limited and not meeting their expectations. Additionally, the gym's opening time at 10am was considered inconvenient by some guests. Despite these issues, the overall feedback suggests that the gym serves its purpose for a basic workout but could benefit significantly from updates and better maintenance.
Pool
Golden Tulip Marseille Euromed offers an indoor pool that draws mixed reviews from its guests. Many visitors appreciate the convenience and cleanliness of the indoor pool, describing it as nice and pleasant, particularly enjoying the spacious pool area and terrace. The heated pool is a welcomed feature for some, providing an opportunity for relaxation.
However, there are notable concerns that the pool is smaller than expected and often too shallow, limiting its usability. Another frequent issue is the temperature of the pool water with many finding it too cold despite being heated. Some guests mention that the pool was not always well-maintained, citing instances of cloudy or dirty water and occasional closure for maintenance.
While the indoor setting is beneficial, it also features limited space around the pool and a lack of openable windows, which may detract from the overall experience. The poolside facilities, including the gym, are considered modern but small, reflecting the compact nature of the amenities.
In summary, the indoor pool at Golden Tulip Marseille Euromed offers a clean and pleasant experience for guests, although its small size and temperature issues are common drawbacks. For those looking for a quick dip rather than extensive swimming, the pool provides a suitable option within a well-kept environment.
Family
Golden Tulip Marseille Euromed offers a mix of amenities that cater to families, despite some noted areas for improvement. Many parents appreciated the nice swimming pool, which their children enjoyed. The terrace, featuring a poolside area with luxury beds and accessories, was described as top-notch and provided a secure setting for a family visit. The hotel is family-friendly and suitable for children, offering conveniences such as a designated smoking area for families and babysitting services for parents.
The all-you-can-eat buffet breakfast received praise for its variety, satisfying everyone in the family. Families also found the proximity to places of interest quite convenient for planning daily activities.
However, there are some drawbacks. The availability of family rooms is limited and they tend to be costly. A few guests mentioned that rooms, although cool, were not large enough for families, sometimes necessitating multiple rooms. Additionally, while a baby bed was prepared, it appeared worn-out and the overall family facilities in rooms could use improvement.
The tranquility of the hotel environment was appreciated, contributing to a very good family stay for many. Despite some challenges, the positive aspects of the hotel make it a viable option for family visits.
4 Star
The 'Golden Tulip Marseille Euromed' has garnered mixed reviews concerning its four-star rating and services. Many guests expressed disappointment, indicating that the hotel did not meet the expected standards for a 4-star establishment. Recurring issues included a lack of basic amenities such as ironing boards, bathrobes and a properly functioning air conditioning system in common areas, particularly the lobby. There were criticisms about the room quality and overall facilities with some guests feeling that the offerings were more in line with a 2-star or 3-star rating, rather than the claimed 4-star level.
Despite its external appearance and some five-star-worthy facilities, many felt the rooms and services did not justify the high prices, labeling it poor value for money. Reports of a cold and unprofessional reception, subpar customer service and inadequate pool facilities were common. Breakfast was also highlighted as below expectations with some describing it as merely defrosted items.
On a positive note, there were mentions of the hotel's potential with some features seeming to verge on five-star quality. However, the consensus suggests significant room for improvement to truly align with its four-star designation.
Accessible
Golden Tulip Marseille Euromed stands out for its exceptional accessibility features, making it a viable option for guests with disabilities. The hotel is easy to find and benefits from good car accessibility, including access to handicap parking. The location is secure and offers direct access to public transport and nearby facilities, streamlining the experience for guests who require additional mobility support.
Most reviews highlight the hotel's spacious rooms and bathrooms, which are manageable for wheelchairs. The amenities include an accessible pool and conveniently placed elevators that simplify movement within the hotel. However, some users noted the lack of a drop-off area in front of the hotel and issues with shower design, which could impact the overall convenience.
Reception staff play an important role in ensuring a welcoming experience for disabled guests, demonstrating a commitment to good service. Despite a few areas needing improvement, the majority of guests emphasized the hotel's accessible features and convenient location, making it an adequately wheelchair-friendly establishment.
Heated Pool
Golden Tulip Marseille Euromed features a heated indoor swimming pool that provides a pleasant relaxation spot for guests. Many reviews highlight the pool's warmth, describing it as a 30-degree pool and a nice pool that is hot. However, a few reviews indicate that the pool's temperature can be inconsistent with some guests mentioning it was too cold or not properly heated at times. Additionally, the pool is noted to be small and some were concerned about its depth and freshness affecting hygiene. Despite these concerns, the heated pool and terrace remain attractive amenities for those seeking a comfortable swim during their stay.
Indoor Pool
The indoor pool at Golden Tulip Marseille Euromed is a notable feature that many guests appreciate. Its indoor setting is often highlighted as a positive aspect, providing a comfortable swimming environment. While some reviewers note that the pool is heated, others have mentioned experiencing inconsistencies in this regard. The pool's cleanliness has garnered mixed feedback with several guests pointing out that it was not always up to standard. The pool is described as shallow and modest in size with surrounding walls that contribute to its indoor ambiance. Despite occasional remarks about cleanliness and heating, the pool remains a valued amenity for guests seeking a relaxing swim during their stay.
Honeymoon
Golden Tulip Marseille Euromed offers a charming ambiance with a decor tailored for honeymooners. Guests have celebrated special honeymoon events and appreciated the distinctiveness of the honeymoon suites. The hotel's atmosphere is ideal for a romantic weekend, ensuring a memorable and very pleasant stay overall.
Romantic
The Golden Tulip Marseille Euromed provides a potent location and a romantic ambiance, making it an ideal choice for romantic getaways and couple retreats. Guests have praised the hotel for its romantic atmosphere, especially highlighting a most romantic candlelit dinner that adds a special touch to any stay. The rooms offer decent-sized beds with extra comfortable mattresses, ensuring a restful and cozy experience. Despite minor inconveniences such as limited menu availability, the hotel's overall romantic appeal and suitability for couples shine through in the majority of guest experiences.
Dog Friendly
The Golden Tulip Marseille Euromed is regarded as a pet-friendly hotel with specific amenities for those traveling with dogs. Guests noted the availability of pet bedding and affordable treats, highlighting the thoughtful provisions for furry companions. The staff's attention to pets further underscores the hotel's dog-friendly setup. However, the pet policy can be unclear and there are restrictions on where pets can accompany their owners, such as the terrace during breakfast and certain public areas, including the bar. Additionally, an extra fee is charged per dog, per night. While many appreciate the pet-friendly nature of the hotel, some guests found the restrictions limiting.
Yes, Golden Tulip Marseille Euromed has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Golden Tulip Marseille Euromed.
Yes, Golden Tulip Marseille Euromed welcomes dogs.
No, parking facilities aren't available at Golden Tulip Marseille Euromed.