Hotel Islane
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Summary of reviewsHotel Islane, situated in the heart of Marrakech, garners high praise for its exceptional location. Guests appreciate its unparalleled proximity to key attractions like Jemaa el Fna Square and the Koutoubia Mosque, making it an ideal starting point for exploring the city. The convenience of being within walking distance of significant landmarks and vibrant markets, combined with lovely views of the Koutoubia Mosque, enhances its appeal.
The breakfast experience, served on a charming rooftop terrace with splendid views, stands out despite varied opinions on the food quality. Many enjoy the plentiful and varied buffet, while others find the options limited and in need of improvement. Regardless, the rooftop setting and friendly service, especially from staff members like Moustapha, adds a unique and positive touch to the mornings.
Room feedback is mixed; notably, guests appreciate the cleanliness and comfort with well-equipped and air-conditioned facilities, even noting beautiful views from certain rooms. However, some describe the rooms as small, outdated and not as depicted in photos. Issues with poorly maintained bathrooms, noise and lack of heating are common critiques. Cleanliness receives mixed reviews as well with daily cleaning and clean towels praised, yet other reviews highlight moldy bathrooms, dirty floors and occasional insect presence.
A consistent highlight across reviews is the hotel staff, who are described as friendly, helpful and professional. Individuals like Miky and Loubna receive special mentions for their outstanding service. The staff's welcoming and accommodating nature significantly enhances the overall guest experience.
Wi-Fi services at the hotel draw mixed reactions, working well in some areas but frequently interrupted or weak in others, particularly in rooms far from the router. Bed comfort is another point of contention; while many find the beds clean and comfortable, others report issues with old, sagging mattresses and insufficient bedding.
Despite its central and strategic location, Hotel Islane is an older property, undergoing renovations to meet the expectations of its 3-star rating. Its integration with a café, restaurant and spa provides added dining and relaxation options. Overall, while the location and staff service are major strengths, updates in cleanliness, room quality and amenities are needed to fully meet guest expectations.
Categories
The breakfast experience, served on a charming rooftop terrace with splendid views, stands out despite varied opinions on the food quality. Many enjoy the plentiful and varied buffet, while others find the options limited and in need of improvement. Regardless, the rooftop setting and friendly service, especially from staff members like Moustapha, adds a unique and positive touch to the mornings.
Room feedback is mixed; notably, guests appreciate the cleanliness and comfort with well-equipped and air-conditioned facilities, even noting beautiful views from certain rooms. However, some describe the rooms as small, outdated and not as depicted in photos. Issues with poorly maintained bathrooms, noise and lack of heating are common critiques. Cleanliness receives mixed reviews as well with daily cleaning and clean towels praised, yet other reviews highlight moldy bathrooms, dirty floors and occasional insect presence.
A consistent highlight across reviews is the hotel staff, who are described as friendly, helpful and professional. Individuals like Miky and Loubna receive special mentions for their outstanding service. The staff's welcoming and accommodating nature significantly enhances the overall guest experience.
Wi-Fi services at the hotel draw mixed reactions, working well in some areas but frequently interrupted or weak in others, particularly in rooms far from the router. Bed comfort is another point of contention; while many find the beds clean and comfortable, others report issues with old, sagging mattresses and insufficient bedding.
Despite its central and strategic location, Hotel Islane is an older property, undergoing renovations to meet the expectations of its 3-star rating. Its integration with a café, restaurant and spa provides added dining and relaxation options. Overall, while the location and staff service are major strengths, updates in cleanliness, room quality and amenities are needed to fully meet guest expectations.
Hotel near Nightlife Spots
Hotel Islane is located around 300 m from the nearest bars and restaurants. While remaining at Hotel Islane, take pleasure in your evening or night out at La Maison Arabe Bar, Lawrence Bar, and CantoBar to get the most out of your nightlife. The hotel has a stylish bar.
Cheap Hotel
Situated on Avenue Mohamed V, Hotel Islane provides an affordable option in a central location. Its convenience and essential amenities make it suitable for budget-conscious travelers.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Business Hotel
Hotel for Adults Only
3-Star Hotel
About Hotel Islane
License: 40000HT0354
Guest Reviews
Location
The hotel is right in the city center, granting easy access to both the vibrant medina and the Gueliz area. Many visitors highlight the centrality and accessibility of the hotel, noting its placement on a main street, which simplifies navigating the city. The views, especially those overlooking the Koutoubia Mosque, are frequently mentioned as a standout feature.
Additionally, the strategic location of 'Hotel Islane' combines practicality with comfort, as it is just steps away from major markets and local souks. The ease of reaching various parts of the city, combined with excellent staff service, enhances the overall experience.
In summary, 'Hotel Islane' stands out for its prime, central location in Marrakech, offering visitors an excellent starting point to explore the city's treasures on foot. Its proximity to significant landmarks and convenient access make it a favored choice for travelers.
Breakfast
On the culinary side, opinions vary significantly. Some guests found the breakfast to be very good, plentiful and varied, enjoying the buffet-style offerings which include fruits, juices, yogurts and typical local items. The abundance and variety of these selections pleased several visitors, making their mornings enjoyable.
However, others felt the breakfast left much to be desired. Reports of limited options, low quality choices and a lack of variety were common. Descriptions such as cold defrosted meats, boxed orange juice and stale pastries suggest certain aspects of the breakfast could be significantly improved. Some guests found the offerings acceptable but basic, while others went as far as to label the meal as horrible or a major disappointment.
Despite the disparity in satisfaction with the food itself, the overwhelming consensus appreciates the rooftop terrace setting for breakfast, which remains a distinct and celebrated highlight of the Hotel Islane experience.
Rooms
However, numerous reviews pointed out several areas needing improvement. The rooms were commonly described as small, outdated and poorly lit. Many guests mentioned that the rooms did not match the photos provided online, leading to disappointment. The bathrooms frequently came under criticism for being worn-out and in need of renovation with recurring issues like bad smells, lack of hot water and insufficient cleanliness. Noise and cold temperatures were also problems, compounded by a lack of proper heating and ventilation.
Despite these drawbacks, visitors enjoyed the overall stay, thanks to the amicable staff and the comfort provided in certain aspects of the rooms. Still, potential guests should be prepared for an experience that doesn’t entirely match the promotional images and be aware of the varying room conditions.
Beds
Cleanliness
However, the overall cleanliness standards draw significant criticism. Reports indicate issues with moldy, outdated bathrooms, dirty walls and floors and occasional insect presence. Many guests experienced poor hygiene with some even describing the cleanliness as nonexistent. Specific grievances include mold on bathroom walls, a lack of hot water and non-functional hairdryers. Entry of cleaning staff without proper notice was also noted.
The establishment is described as old with a general degraded condition, suggesting a need for renovation. Noise from the structure and unsatisfactory breakfast were additional concerns. Despite the mention of daily cleaning, effectiveness varied with many guests indicating that cleaning could be improved.
In summary, while Hotel Islane boasts a good location and some clean rooms, significant inconsistencies in cleanliness and maintenance require attention to enhance guest satisfaction.
Staff
The hotel's personnel are described as extraordinarily accommodating, always around to assist and quick to respond to requests. The quality service extends across the entire team, including receptionists, waitstaff, cleaners and management, who are all commended for their friendliness and supportive attitude.
The staff's ability to remain pleasant and attentive even in challenging situations is noted with particular appreciation for their adaptability to any issues that arise. Many guests also highlight the excellence of service during breakfast with servers being especially friendly and helpful.
Overall, the staff at Hotel Islane receive top-notch reviews for their warmth, professionalism and willingness to go the extra mile to ensure guests have a pleasant stay.
Wi-Fi
3 Star
No, Hotel Islane doesn't have any pool.
Yes, a spa is available at Hotel Islane.
No, Hotel Islane doesn't allow dogs.
No, parking facilities aren't available at Hotel Islane.
No, Hotel Islane doesn't have a gym.
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