Amani Hotel Suites & Spa
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Summary of reviewsAmani Hotel Suites & Spa in Marrakech enjoys a highly favorable location, situated conveniently close to transport hubs like the train and bus stations. Its central yet tranquil setting allows guests to explore attractions such as Menara Mall and Jemaa el Fna square effortlessly. The modern and safe neighborhood, bustling with amenities like malls, cafes and restaurants, significantly enhances the stay experience. The easy access to the airport adds to its appeal for both business and leisure travelers, making it a prime choice that offers good value for money and quality service.
Breakfast at the hotel is largely appreciated for its fresh and diverse buffet options, including croissants, fresh orange juice and custom-made omelettes. The professional and welcoming service at breakfast contributes positively to guests' mornings. However, some guests have noted a lack of variety and occasional quality inconsistencies, suggesting room for improvement in catering to specific dietary needs and maintaining freshness.
Dinner receives commendations for its quality and variety, offering a rich and affordable buffet especially praised during Ramadan. The rooftop terrace restaurant presents a delightful ambiance with mixed reviews regarding food quality. Overall, the dining experience is marked by tasty meals and impeccable service, although minor issues such as cooler dishes and limited sun exposure at the pool restaurant are noted.
Rooms at Amani Hotel Suites & Spa are predominantly described as spacious, clean and well-lit, featuring comfortable bedding and modern amenities like air conditioning, kettles and fridges. Daily cleaning and beautiful decor add to the pleasant experience with some rooms offering balconies or rain showers. However, some standard rooms have been found lacking in appeal due to size, lighting and maintenance issues. Noise levels from the street or within the hotel have affected sleep quality for certain guests, suggesting a preference for upgraded rooms.
The hotel's cleanliness stands out with guests frequently noting the immaculate condition of rooms and common areas. The diligent cleaning staff ensures a pristine environment, contributing significantly to guest comfort despite a few minor maintenance issues in areas like bathroom ceilings and air conditioning units.
Staff at Amani Hotel Suites & Spa are exceptionally praised for their friendliness, helpfulness and professionalism. The team goes above and beyond to ensure a pleasant stay with receptionists and restaurant staff receiving specific commendations for their service. Despite a few isolated incidents of indifference, the overall sentiment is one of exceptional customer service.
WiFi connectivity at the hotel presents a mixed experience. While some guests report good and stable internet, others face issues with poor or inconsistent signal quality, particularly in rooms. However, the staff's high service quality often mitigates any inconvenience caused by WiFi issues.
Despite occasional closures for refurbishment, the spa provides a pleasant wellness experience with the hammam and massage services being particularly appreciated. The rooftop terrace and room service contribute to a comfortable stay, although the spa services are sometimes viewed as overpriced.
The pool area garners praise for its cleanliness and tranquil atmosphere, although its small size and unheated water can detract from the experience. Despite these limitations, the serene setting and regular maintenance ensure a generally positive experience.
For families, Amani Hotel Suites & Spa offers spacious and comfortable accommodations with family suites and a welcoming atmosphere. Amenities like the pool area and playground cater well to families, enhancing the overall experience with courteous and friendly service from the staff.
The beds at the hotel receive mixed feedback with many guests appreciating the comfort and quality of the bedding, while others find the mattresses too firm or the bed frames noisy. Overall, the varied room options and general comfort make for a mostly positive sleep experience.
In summary, Amani Hotel Suites & Spa provides a well-rounded stay characterized by excellent location, friendly and professional staff, comfortable accommodations and a serene environment with minor areas for improvement to enhance the overall guest experience.
Categories
Breakfast at the hotel is largely appreciated for its fresh and diverse buffet options, including croissants, fresh orange juice and custom-made omelettes. The professional and welcoming service at breakfast contributes positively to guests' mornings. However, some guests have noted a lack of variety and occasional quality inconsistencies, suggesting room for improvement in catering to specific dietary needs and maintaining freshness.
Dinner receives commendations for its quality and variety, offering a rich and affordable buffet especially praised during Ramadan. The rooftop terrace restaurant presents a delightful ambiance with mixed reviews regarding food quality. Overall, the dining experience is marked by tasty meals and impeccable service, although minor issues such as cooler dishes and limited sun exposure at the pool restaurant are noted.
Rooms at Amani Hotel Suites & Spa are predominantly described as spacious, clean and well-lit, featuring comfortable bedding and modern amenities like air conditioning, kettles and fridges. Daily cleaning and beautiful decor add to the pleasant experience with some rooms offering balconies or rain showers. However, some standard rooms have been found lacking in appeal due to size, lighting and maintenance issues. Noise levels from the street or within the hotel have affected sleep quality for certain guests, suggesting a preference for upgraded rooms.
The hotel's cleanliness stands out with guests frequently noting the immaculate condition of rooms and common areas. The diligent cleaning staff ensures a pristine environment, contributing significantly to guest comfort despite a few minor maintenance issues in areas like bathroom ceilings and air conditioning units.
Staff at Amani Hotel Suites & Spa are exceptionally praised for their friendliness, helpfulness and professionalism. The team goes above and beyond to ensure a pleasant stay with receptionists and restaurant staff receiving specific commendations for their service. Despite a few isolated incidents of indifference, the overall sentiment is one of exceptional customer service.
WiFi connectivity at the hotel presents a mixed experience. While some guests report good and stable internet, others face issues with poor or inconsistent signal quality, particularly in rooms. However, the staff's high service quality often mitigates any inconvenience caused by WiFi issues.
Despite occasional closures for refurbishment, the spa provides a pleasant wellness experience with the hammam and massage services being particularly appreciated. The rooftop terrace and room service contribute to a comfortable stay, although the spa services are sometimes viewed as overpriced.
The pool area garners praise for its cleanliness and tranquil atmosphere, although its small size and unheated water can detract from the experience. Despite these limitations, the serene setting and regular maintenance ensure a generally positive experience.
For families, Amani Hotel Suites & Spa offers spacious and comfortable accommodations with family suites and a welcoming atmosphere. Amenities like the pool area and playground cater well to families, enhancing the overall experience with courteous and friendly service from the staff.
The beds at the hotel receive mixed feedback with many guests appreciating the comfort and quality of the bedding, while others find the mattresses too firm or the bed frames noisy. Overall, the varied room options and general comfort make for a mostly positive sleep experience.
In summary, Amani Hotel Suites & Spa provides a well-rounded stay characterized by excellent location, friendly and professional staff, comfortable accommodations and a serene environment with minor areas for improvement to enhance the overall guest experience.
Hotel near Golf Courses
Located on Avenue Mohamed 6, offering proximity to golf courses. Provides contemporary accommodation with unique interiors. Offers a comfortable stay with access to golf courses.
Hotel with Swimming Pool
This hotel features a well-maintained pool and spa facilities. Guests can enjoy a refreshing swim and pampering spa treatments.
Indoor Pool
3-Star Hotel
The hotel offers suites and spa services, providing a relaxing experience. Its location on Avenue Mohamed 6 offers accessibility.
Hotel with Indoor Pool
Amani Hotel Suites & Spa offers spacious suites and spa facilities. The indoor pool complements its other wellness amenities, providing a relaxing retreat.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
About Amani Hotel Suites & Spa
License: 40000HT0539
Guest Reviews
Location
The neighbourhood itself is modern and pleasant, offering a safe environment to walk around even at night. Many reviews highlight the convenience of nearby amenities such as malls, cafes and restaurants, enhancing the overall stay experience. For those traveling by car, the hotel is easy to reach and benefits from nearby parking.
Proximity to the airport is another advantage, making the hotel a prime choice for both business and leisure travellers looking for a well-connected yet serene place to stay. Its prime location, combined with good value for money and quality service, consistently garners positive feedback from guests.
Breakfast
However, some reviews note areas for improvement. There are mentions of limited variety with offerings becoming monotonous over longer stays and lacking in options that cater to specific dietary preferences such as lactose-free choices or healthier selections. Some guests found the quality inconsistent, citing instances of cold food or stale items. The need to pay extra for certain items like omelettes, despite breakfast being included, was another point of contention. Overall, while many guests enjoyed the breakfast and found it satisfactory or even excellent, there is a consensus that more variety and attention to freshness and detail could enhance the breakfast experience further.
Dinner
The rooftop terrace restaurant receives mixed reviews; some appreciate its lovely ambiance and recommendable quality while others found it wanting. Still, the setting provides a convenient dining option for those too tired to venture out with tasty meals and clean service. The attached restaurant offers simple, good food with impeccable service.
Overall, dining at the hotel is affordable and the food is described as delicious and tasty, but there are occasional mentions of cold and unsatisfactory dishes. A few drawbacks include an absence of water during lunch and less-than-ideal pool location due to lack of sunlight. Despite these minor issues, the on-site dining remains a highly recommended and convenient feature of the hotel.
Rooms
There's a general satisfaction with the aesthetics with several reviews highlighting the beautiful decor and pleasant design of the rooms. Some rooms boast additional perks such as small balconies or terraces, contributing to a pleasant ambiance and certain suites offer luxurious touches like rain showers.
However, some guests have found the standard rooms to lack appeal, citing them as small, dimly lit or poorly maintained. Noise level concerns, particularly from the street or within the hotel, have affected the sleep quality of some visitors. Instances of outdated decor and insufficient lighting have also been noted. The need for better maintenance in some areas is apparent with reports of faulty air conditioning, shower leaks and inconsistent temperature control.
Overall, while Amani Hotel Suites & Spa offers a good level of comfort and cleanliness, variability in room conditions is evident, suggesting that requesting an upgraded or specific room type may enhance the stay.
Beds
However, not everyone shared the same level of satisfaction. Some guests found the beds to be on the firmer side with mentions of hard beds and uncomfortable mattresses. There were also comments on the worn condition of some beds and noisy bed frames. The pillows seemed particularly divisive with some guests finding them rock hard and others finding them soft enough.
Despite these mixed feelings, the overall impression is that the beds at Amani Hotel Suites & Spa are generally comfortable, though there is room for improvement in ensuring consistent quality across all rooms.
Cleanliness
The beautiful and well-maintained pool courtyard adds to the charm, offering a serene environment for relaxation. Though some areas, like the bathroom ceiling and air conditioning units, have been reported to need maintenance, these issues appear to be exceptions rather than the rule. Guests also appreciate the modern, updated exterior of the property, which complements the overall cleanliness.
Despite a few mentions of the hotel's dated features, the majority of feedback underscores a commitment to hygiene with impeccable cleaning standards being a recurring theme. The cleaning staff's diligence and continuous attention to maintaining a pristine environment significantly enhance the overall guest experience at this property.
Staff
Service across the hotel, from room cleaning to the restaurant, is marked by efficiency and a personal touch. Daily room cleaning is thorough with cleaners not only tidying up but also folding guests' belongings neatly. The restaurant staff is both kind and professional, enhancing the dining experience.
The hotel’s personnel are renowned for their friendliness and accommodating nature, often recommended for their exceptional customer service. Notable mentions include specific staff members like Mohammed at Karma cafe and Normen and Nabil, who have left a lasting positive impression on guests.
Despite a few instances of indifference and occasional rudeness from the night receptionist, the overall sentiment points to a dedicated team striving to fulfill every guest's needs. The manager of the establishment also garners praise for being exceptionally helpful, ensuring a top-notch experience for all.
In summary, the staff at Amani Hotel Suites & Spa stands out for their friendliness, professionalism and unwavering commitment to guest satisfaction, creating a warm and inviting environment that many highly recommend.
Wi-Fi
On a brighter note, the hotel's staff consistently received high praise for their friendly, attentive and helpful service. The front desk staff were often highlighted for being particularly great, which might enhance the overall experience even if the WiFi connectivity leaves something to be desired.
Spa
Pool
However, several reviews pointed out the pool’s small size, which was a recurring theme, along with criticisms regarding the pool water being too cold and unheated. The location of the pool on the ground floor contributes to its temperature issues, as it rarely gets direct sunlight, making the water less warm and inviting. Some guests mentioned that the pool does not have a cover and is primarily seen as a small basin rather than a full-sized pool.
Positively, the rooftop terrace and the surrounding area with tables have been noted as spectacular with plenty of relaxation options available around the pool area. The cleanliness and maintenance of the pool are consistently praised, which adds to the overall pleasant experience. The hotel's spa offerings also provide an alternative relaxation spot for those looking to unwind.
Despite the pool's limitations in terms of size and temperature, the tranquil setting and the relaxing ambiance of the pool area make it a worthwhile feature of the Amani Hotel Suites & Spa.
Family
The amenities cater well to families, featuring a superb pool area and a playground, making it both a family-friendly and safe location. Its proximity to the train station adds to the convenience, complementing the comfortable surroundings. Clean rooms and good quality services enhance the overall experience. However, it is suggested to note that it might not be the best choice for families with very young children. Overall, Amani Hotel Suites & Spa is a great option for families looking for a welcoming and well-equipped stay.
3 Star
Located conveniently in the center of the city, Amani Hotel is just a five-minute walk from the train station, enhancing its appeal for travelers seeking both accessibility and convenience. The customer service standards are commendable, contributing to the well-maintained and clean environment of the hotel. The price-quality ratio is advantageous for short stays, making it an excellent choice for budget-conscious guests.
However, visitors should manage their expectations regarding the dining experience as breakfast and lunch offerings have room for improvement. The elevator and some facilities might reflect the hotel's age and pending refurbishments. While the stay may come as a good surprise to some, the hotel maintains a straightforward three-star rating, suitable mostly for its central location, satisfactory amenities and welcoming staff.
Accessible
Honeymoon
Yes, Amani Hotel Suites & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Amani Hotel Suites & Spa.
No, Amani Hotel Suites & Spa doesn't allow dogs.
No, parking facilities aren't available at Amani Hotel Suites & Spa.
No, Amani Hotel Suites & Spa doesn't have a gym.
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