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Summary of reviewsThe Exchange Regency Residence Hotel Managed by HII in Manila is highly regarded for its strategic location in Ortigas, providing easy access to numerous commercial hotspots and attractions such as SM Megamall, the Podium, and Metrowalk. This central placement makes it ideal for both leisure and business travelers, offering safety, convenience, and affordability. Guests appreciate the complimentary amenities, including free parking, a well-maintained pool, and sauna facilities.
The breakfast experience, though met with mixed reviews regarding variety and location, generally enhances the stay, with guests enjoying the flavors and coffee at Mario's Kitchen. The rooms are a highlight, noted for their surprising spaciousness, cleanliness, and useful amenities like a kitchenette and reliable in-room WiFi. Guests enjoy cozy beds and city views, although some minor issues with bathroom layouts have been mentioned.
Cleanliness is upheld to a commendable standard, with the hotel maintaining a comfortable and tidy atmosphere complemented by a modern design. The staff at the hotel are frequently praised for their friendliness and attentiveness, contributing significantly to the guest experience with their accommodating nature and helpfulness in addressing any issues.
While internet connectivity has received mixed feedback, with some enjoying fast and secure WiFi, the gym and pool facilities are appreciated, enhancing the leisure aspect of the stay. The pool, with its spacious area and jacuzzi, is especially appealing to families.
The beds receive a favorable reception for their comfort, positively impacting the sleep experience, despite a few concerns regarding the condition of some mattresses. As a three-star establishment, The Exchange Regency Residence Hotel balances comfort and convenience with affordability, appealing to budget-conscious travelers looking for a pleasant stay without compromise. The hotel's efforts in decoration and accommodating management further enhance its family-friendly and welcoming environment. Show more
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Categories
Aparthotel with Free Wi-Fi
Situated in Ortigas Center, this hotel provides complimentary Wi-Fi for all guests. The hotel ensures that guests stay connected, whether for business or leisure.
Aparthotel with Parking
This hotel provides free parking for guests. This is a key feature that adds convenience for travelers with their own transportation in the Ortigas Center area.
Skyscraper Aparthotel
The high rise building has 42 floors and it provides modern and well-equipped facilities in comfortable style decorated hotel complex. The exterior of the building is light and green colored stone structure.
Aparthotel for Honeymoon
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Rooftop Pool Outdoor Pool
Cheap Aparthotel
Accessible Aparthotel
Aparthotel with Gym
3-Star Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Rooftop Pool
Room Types
Deluxe Premium TwinOffering views of the city, this room features a flat-screen TV, minibar and cosy seating area. Tea/coffee making facilities and complimentary bottled drinking water are provided.
Ironing facilities are available upon request (subject to availability).
Premier TwinOffering city views, this room features a seating area with flat-screen TV. Amenities such as minibar, tea/coffee making facility, and complimentary bottled water are also available for guests.
Ironing facilities are available upon request (subject to availability).
SuiteThis suite features a dining area, well-equipped kitchen and sofa seating area. Guests enjoy views of the city. Tea/coffee making facilities and complimentary bottled drinking water are provided.
Ironing facilities are available upon request (subject to availability).
Deluxe Premium QueenThis double room features a soundproofing, minibar and seating area. Tea/coffee making facilities and complimentary bottled drinking water are provided.
Ironing facilities are available upon request (subject to availability).
Premier QueenThis double room features a soundproofing, cable TV and air conditioning. Tea/coffee making facilities and complimentary bottled drinking water are provided.
Ironing facilities are available upon request (subject to availability).
Deluxe Classic QueenThis twin room has air conditioning, a satellite TV and seating area. Minibar, coffee/tea making facilities and toiletries can be provided upon request, at additional charges.
Please note that children cannot be accommodated in this room type.
Deluxe Classic TwinThis twin room has air conditioning, a satellite TV and seating area. Minibar, coffee/tea making facilities and toiletries can be provided upon request, at additional charges.
Please note that children cannot be accommodated in this room type.
Guest Reviews
7.6
Good
Location
The Exchange Regency Residence Hotel Managed by HII is a superb choice for travelers seeking a strategically placed accommodation in Ortigas, Manila. Guests appreciate its prime location, which offers easy access to a variety of commercial and social hotspots, making it ideal for shopping, dining, and entertainment. The hotel is just a short stroll away from popular attractions like SM Megamall, the Podium, and Metrowalk, and is close to both local malls and restaurants. Many visitors also find the area safe for walking, enhancing the convenience of exploring these nearby options.
Moreover, the proximity to major establishments, including the Philippine Stock Exchange and medical facilities, caters well to both leisure and business travelers. This central and easily accessible location allows for seamless connectivity within the bustling Ortigas business district. Alongside its convenience, guests mention the hotel's affordability and complimentary amenities such as free parking, well-maintained pool, and sauna facilities.
Overall, the Exchange Regency Residence Hotel stands out for its advantageous location, providing guests with a comfortable and efficient base for exploring everything that Ortigas and the wider Manila area have to offer.
Breakfast
The breakfast experience at The Exchange Regency Residence Hotel offers a mix of positive and varied impressions. Guests generally appreciate the convenience of having breakfast included in their stay, with some highlighting the delightful flavors and divine coffee, which even children seemed to enjoy. There is a positive nod towards the Filipino-style buffet available at the hotel's partnered restaurant, Mario's Kitchen, where guests found the breakfast menu to have a variety of staples. However, some guests felt that the options were limited and repetitive, with certain staples such as eggs missing from the lineup. Breakfast is primarily served at an adjacent café rather than within the hotel itself, which for some guests proved to be an inconvenience. While for some, the complimentary breakfast enhanced their stay, others found it fell short of expectations, indicating room for improvement in terms of variety and service efficiency.
Rooms
The rooms at The Exchange Regency Residence Hotel offer a generally positive experience, especially considering the affordability. Guests appreciate the spaciousness, noting that rooms are larger than expected and often include useful amenities such as a kitchenette and dining area. Cleanliness is consistently praised, with rooms being tidy and well-maintained. Many guests enjoy the city views and comfortable accommodations, such as cozy beds and quiet rooms. The inclusion of amenities like a TV, free daily water, and reliable in-room WiFi adds to the convenience and comfort of the stay.
The decor is described as nice, and the presence of separate living areas in some rooms is an added advantage for longer stays or business trips. Despite some rooms being noted as basic, they provide everything needed for a comfortable visit. However, some guests mention minor inconveniences, such as small or narrow bathrooms and occasional issues with shower heaters. For taller guests, certain bathroom layouts might be somewhat awkward. Although a few travelers found the rooms slightly cramped for extended stays, overall, the hotel's room offerings are seen as satisfactory for both short visits and business trips.
Beds
The Exchange Regency Residence Hotel Managed by HII receives mixed reviews regarding its beds, with an emphasis on comfort being a notable highlight. Many guests commend the hotel for providing comfortable and cozy beds, often describing them as very comfortable or comfy, which contributes to a restful sleep experience. Guests appreciate the quality of the beddings and linens as well. However, there are some concerns as well, with a few guests pointing out issues like worn-out or broken mattresses and occasional stains on bedding. Despite these minor setbacks, the generally favorable remarks about the comfortable beds tend to leave a positive impression on guests.
Cleanliness
The Exchange Regency Residence Hotel Managed by HII generally receives positive feedback regarding its cleanliness, with many guests appreciating the tidy and comfortable rooms. The hotel maintains a commendable standard of cleanliness, and several reviews highlight the thoroughness and dedication of the cleaning staff. Guests often describe their rooms as very clean and well-kept, contributing greatly to a pleasant stay. The modern design of the hotel complements its clean ambiance, creating an inviting atmosphere that guests appreciate. Despite some concerns mentioned about specific areas such as the lobby furniture and occasional pest issues, the overall impression is of a hotel that prioritizes cleanliness and guest comfort. The courteous and attentive nature of the staff further enhances the positive experience for those staying at the hotel.
Staff
The Exchange Regency Residence Hotel offers guests a warm welcome through its exceptional staff, consistently praised for their friendliness, attentiveness, and accommodating nature. Visitors have highlighted the receptionists and security personnel for their welcoming attitudes, which contribute significantly to the overall experience. The front desk team is frequently noted for going above and beyond, managing special requests and even offering thoughtful surprises, such as room upgrades, which many guests appreciate.
The housekeeping staff are swift and efficient, ensuring that rooms are clean and well-equipped. Guests have also remarked on the promptness with which the staff address concerns, exemplified by their quick resolution of issues like non-working air conditioning units. The pool and sauna facilities are not only well maintained but accompanied by engaging staff members who further enhance the experience.
While communication challenges have occasionally been noted due to language barriers, the team’s consistent helpfulness and kindness mitigate these rare inconveniences. The hotel’s staff excels in making guests feel at home, often allowing flexible check-in times and offering a high level of service that includes assisting with transportation and providing detailed information about amenities.
Overall, the staff at The Exchange Regency Residence Hotel play a pivotal role in ensuring a memorable stay, embodying a service-oriented approach that leaves guests satisfied and eager to return.
Wi-Fi
The Exchange Regency Residence Hotel offers a mixed experience when it comes to internet connectivity. While some guests have noted challenges with slow speeds, connectivity issues, and the need for frequent logins, others have praised the hotel for providing excellent WiFi. Several reviews highlight the fast and secure WiFi in rooms, describing it as among the best experiences they've had in the Philippines. Additionally, guests have appreciated having in-room WiFi routers and open access in common areas. Overall, the internet service seems to vary, but when it performs well, it offers good speeds and strong signals, making it an appealing choice for travelers prioritizing internet access.
Gym
The Exchange Regency Residence Hotel offers a gym that generally receives positive feedback from guests, often described as excellent and appreciated by visitors of all ages. Many highlight the ease of access to the facilities due to the smaller number of users, allowing guests to enjoy their workouts without hassle. The hotel also features additional amenities, such as a sauna, swimming pool, and jacuzzi, which complement the fitness experience. While the gym is noted for being useful and simple, there have been occasional mentions of noise disturbances from the air conditioning, which might affect comfort for some. Overall, the well-rounded fitness facilities contribute positively to guest experiences.
Pool
The Exchange Regency Residence Hotel in Manila boasts a range of well-maintained leisure facilities, with its pool and poolside area being a standout feature. Many guests have expressed their enjoyment of the spacious swimming pool, which is particularly appealing for families and children. The hotel’s jacuzzi, while sometimes featuring issues with its heater, adds an extra level of relaxation alongside a well-equipped gym and sauna facilities.
The pool's location on the third floor offers both a good vantage point and convenient access. Although some visitors have noted temperature issues with the pool and confusion over operating hours, the friendly poolside staff and available maintenance have generally ensured a positive experience for guests. Despite construction-related coverings providing necessary shade, the pool remains a wholesome spot for relaxation or casual aquatic fun. With convenient access to nearby attractions like SM Megamall, the Exchange Regency’s aquatic amenities serve as significant appeal for both casual stays and business travelers seeking a blend of comfort and leisure.
3 Star
The Exchange Regency Residence Hotel Managed by HII offers a comfortable stay that aligns with its three-star rating, making it an appealing option for budget-conscious travelers. Guests appreciate the hotel's cleanliness, with daily housekeeping ensuring fresh sheets and pillow covers, contributing to an overall neat experience. The festive Christmas decorations add a welcoming touch, enhancing the ambiance during the holiday season.
The location is another positive aspect, making it a convenient base for exploring the surrounding area. With amenities like a pool and spa, guests can enjoy a touch of four-star service at a reasonable price. The hotel's management is noted for being accommodating, even allowing large families to enjoy dinners by the pool, reflecting a family-friendly atmosphere.
Despite being an average hotel, it successfully prioritizes the comfort, safety, and convenience of its guests without the hefty price tag associated with larger, more pretentious establishments. As a budget-friendly option, The Exchange Regency Residence Hotel delivers a satisfactory experience for the price paid, making it a commendable choice for those seeking value without sacrificing comfort.
Yes, The Exchange Regency Residence Hotel Managed by HII has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at The Exchange Regency Residence Hotel Managed by HII.
No, The Exchange Regency Residence Hotel Managed by HII doesn't allow dogs.
Yes, parking facilities are available at The Exchange Regency Residence Hotel Managed by HII.
Yes, The Exchange Regency Residence Hotel Managed by HII has a gym.