Shangri-La The Fort, Manila
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Summary of reviewsShangri-La The Fort, Manila is a luxurious 5-star hotel located in the heart of Manila's best area, offering guests a prime location with plenty of food choices, shopping stores and malls nearby. Guests have raved about the fantastic buffet breakfast, spacious and clean rooms with modern amenities and exceptional customer service provided by the well-trained staff. The hotel's gym and pool facilities have also received positive feedback with the Kerry Sports gym being described as 'huge' and 'great' and the kiddie pool being a hit with both kids and adults alike. Families seeking a memorable staycation will find the hotel perfect with facilities for the whole family, including a play area for kids. The hotel's comfortable and very, very comfy beds have also been highly praised by guests. Despite a handful of negative reviews, the hotel's facilities, design and helpfulness of the staff make for a truly pleasant overall experience, making it one of the best hotels in Manila.
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The Shangri-La at the Fort hotel building has 61 floors and provides 577 hotel rooms, 97 hotel residences and 96 exclusive Horizon Homes. Total height of the building reaches to 250 meters.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Room Types
About Shangri-La The Fort, Manila
Guest Reviews
Located in the heart of Manila's best area, the Shangri-La The Fort hotel sits at a perfect spot, according to guests. The immediate vicinity offers plenty of food choices, shopping stores and malls, as well as a museum and park behind the hotel. Guests love the accessibility of the location with many restaurants and cafes found within walking distance. One Bonifacio High Street is just beside the hotel, making it easy to find. Visitors say that the location is superb and just perfect, while some describe it as a great and best location in the central business district of BGC. Overall, the hotel's prime location is highly praised by guests with many saying that it's accessible to most transportations and is in the middle of the strip.
Guests who have stayed at Shangri-La The Fort, Manila have raved about their breakfast experience at the hotel. The buffet breakfast is particularly memorable with guests noting the fantastic food and great breakfast selection. Even those who ordered in-room breakfast were impressed with the delicious meals they had. Aside from the food, the room accommodation and ambiance coupled with the excellent service and restaurants make this hotel a must-visit. While there were some challenges such as long lines, a dress code for breakfast and limited breakfast selection, the overall breakfast experience was still great. Despite the pandemic, the hotel's breakfast menu still impressed guests and the food was perfect. Although some breakfast options were not as plenty as before, there were still a lot of breakfast choices. It's also noteworthy to mention that the hotel served Filipino breakfast on some of the days, which guests enjoyed. While some guests experienced delays with their requests, the breakfast inclusion in the room rate was appreciated. The hotel served breakfast in their ballroom and Samba restaurant, as The High Street Cafe was closed during their stay. However, some guests found the crowded breakfast buffet frustrating and the garlic rice took forever to be refilled. Some guests who had different dietary requirements found the breakfast limited to their needs. Non-English speaking guests were not impressed with the breakfast and one Japanese guest found it below expectation. Nonetheless, the majority of guests left with a good impression of the hotel's breakfast experience.
If you're looking for a luxurious stay in Manila, look no further than Shangri-La The Fort. The rooms here are top-notch, spacious and clean with modern amenities. The comfortable bed and soft pillows are perfect for a good night's sleep. Some amazing features of the rooms are beautiful bathrooms, bathtubs and great city views. The in-room dining is punctual and exceptional. The room had all the necessary amenities, including bottled water and was very quiet. The room size was perfect and even with an extra bed, we still had enough room to move around. The overall experience was very pleasant with beautiful and clean interiors and exceptional service. The only issues were with cleanliness as some guests found dead cockroaches and stagnant shower drains. Nonetheless, the hotel's beautiful facilities and spacious, spotless and comfortable rooms make it an excellent choice for a luxurious stay in Manila.
Shangri-La The Fort, Manila is a hotel that takes comfort seriously. Guests have raved about the comfortable and very, very comfy beds. One guest even mentioned that sleeping at the hotel was one of the nicest experiences they've had in a very long time. The beds are so soft and cushiony that they'll inevitably make you drift off into dreamland. The pillows are also soft, though a few guests wished they were firmer. Overall, guests were pleased with the beddings and while one complaint about moisture was noted, most guests did not report any issues. If you prioritize a good night's sleep, Shangri-La The Fort, Manila is the perfect hotel for you.
Shangri-La The Fort, Manila is a luxurious and modern hotel with state-of-the-art facilities. Guests rave about the cleanliness of the hotel with many mentioning that their rooms were spacious, spotless and well-maintained. The interiors are beautiful and organized with exceptional service to match. Guests appreciate the amenities provided with one saying that they "love the amenities and cleanliness of the room." The beds are also highly praised for their comfort and the cleaning crew is commended for doing a great job. While one guest did mention finding a dead cockroach, overall, the cleanliness is as expected from a Shangri-La hotel. The hotel's location, in the most affluent area of the Philippines, also adds to its appeal.
When it comes to the staff at Shangri-La The Fort, Manila, the overwhelming consensus among guests is that they are exceptional. Words such as "kind", "friendly", "polite" and "helpful" are used repeatedly to describe the staff members. From the front desk to the restaurant servers, all staff are well-trained in providing exceptional customer service. Guests also rave about specific instances where staff went above and beyond, such as the concierge who helped rebook a flight and the manager who helped retrieve forgotten items from the safe. The staff are described as accommodating and professional with many guests noting that they made them feel special. The service provided by the staff is considered superb and excellent by the majority of guests. However, there are a few negative reviews that mention snotty or unhelpful staff. Overall, the staff of Shangri-La The Fort, Manila are considered one of the highlights of the hotel with guests expressing gratitude and appreciation for their warm and efficient service.
Shangri-La The Fort, Manila boasts a fantastic gym that has received rave reviews from guests. The gym, known as Kerry Sports gym, is spacious and well-equipped. Guests have described it as 'huge' and 'great', highlighting the range of equipment available. It's clear that the hotel takes great pride in its facilities and guests have been impressed by the high standard of the gym. What's more, guests have commented on the fact that the gym is never too crowded, meaning that they were able to use the facilities easily during their stay. If you're looking for a comfortable place to stay that also boasts excellent fitness facilities, Shangri-La The Fort, Manila is definitely worth considering.
The pool area of Shangri-La The Fort, Manila has received mostly positive feedback from guests. Many have enjoyed using the pool and the great gym facilities, while others appreciated the friendliness and attentiveness of the staff. Some guests had concerns about the size of the pool or the limited schedule, but overall the pool experience was enjoyable for families with kids. The restaurant beside the pool, however, made some guests uncomfortable while swimming. Despite these minor issues, the hotel's facilities, including the Kerry Sports gym and pool, were excellent. Guests also loved the food and amenities provided at the pool. Despite some booking difficulties or scheduling issues, guests appreciated the opportunity to use the pool even if only for a short time before it started raining. Some reviews were in Arabic and Korean, but they also praised the pool and gym facilities.
Shangri-La The Fort, Manila is the perfect destination for families seeking a memorable staycation. The hotel offers facilities for the whole family, including a play area for kids that will surely delight young ones. The kiddie pool has seen improvement, making it a hit with both kids and adults alike. One guest even mentioned that their pandemic baby's first staycation here was unforgettable. The staff also went out of their way to surprise a young guest with a gift from Santa Claus, making their stay extra special. While food choices may be limited to only one kid-friendly restaurant, overall, the hotel is perfect for every family seeking a family staycation.
Shangri-La The Fort, Manila lives up to its five-star rating as confirmed by guests who had exceptional experiences during their stay. The facilities were superb and made for a very relaxing and dreamlike stay. Guests found the hotel perfect, exceptional and wonderful and it was definitely one of the best hotels that they have ever stayed in. The staff was great as well, super friendly and accommodating, which made the overall experience absolutely pleasant. The hotel's design, including the interesting Cloud 9 design, was also noteworthy. The breakfast restaurant was beautiful and the price was worth every penny. Overall, guests highly recommend the hotel as one of the best in Manila, despite a handful of reviews suggesting otherwise.
Shangri-La The Fort, Manila is a luxurious 5-star hotel, offering high-end facilities and exceptional customer service. This state-of-the-art facility provides a taste of luxury that meets and exceeds expectations, making it the best hotel in Manila. The ambiance, facilities, cleanliness and helpfulness of the staff make for a truly pleasant overall experience. The hotel's beautiful design and well-trained staff are sure to provide an excellent five-star stay. Even though some guests have mentioned the absence of a coffee machine in their room, the price is still enough for a luxurious experience. Experience true luxury by staying at Shangri-La The Fort, Manila.
Yes, Shangri-La The Fort, Manila has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Shangri-La The Fort, Manila.
No, Shangri-La The Fort, Manila doesn't allow dogs.
Yes, parking facilities are available at Shangri-La The Fort, Manila.
Yes, Shangri-La The Fort, Manila has a gym.
