Dusit Thani Manila
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsDusit Thani Manila receives high praise for its exceptional location in the heart of Makati, Manila’s bustling commercial and business hub. Guests appreciate the close proximity to major shopping malls, restaurants, bars and important amenities. The hotel's advantageous position near the airport also makes it a preferred choice for travelers seeking convenient transportation links, enhancing its appeal for both business and leisure stays.
Breakfast at Dusit Thani Manila is highly regarded by many guests with the buffet offering a wide variety of Asian and European options, which is a key reason for repeat stays. The staff at breakfast service are noted for their friendliness and attentiveness, particularly at The Pantry restaurant, which receives accolades for its diverse, high-quality offerings. Some guests, however, have noted occasional lapses in quality and logistical issues.
Dining experiences at the hotel's restaurants are generally positive with the Thai and Japanese restaurants, Benjarong and Umu, particularly standing out for their authenticity and quality. The Pantry also consistently satisfies guests with its excellent buffet selections. While room service is extensive and generally praised, there have been a few instances of variability in food quality and service speed.
The rooms at Dusit Thani Manila are appreciated for their cleanliness, comfort and spaciousness. Guests also value the amenities and room upgrades provided. However, many rooms are reported to be outdated with signs of wear and tear, indicating a need for renovations. Issues such as old furniture, stained carpets and non-functional appliances are noted by some guests, along with occasional noise disturbances and unpleasant odors.
Cleanliness consistently receives mixed reviews. While many guests find the rooms and public areas well-maintained, others point out the need for modernization and more thorough cleaning in some parts. Reports of specific issues like stained carpets, dirty windows and mold in bathrooms suggest a necessity for improved maintenance practices.
The staff at Dusit Thani Manila are frequently lauded for their friendliness, politeness and exceptional service. Guests emphasize the warm welcome and efficient assistance provided by the front desk, bell boys and concierge staff. Despite occasional lapses in room service and check-in procedures, the overall sentiment remains highly positive with the staff often cited as a highlight of the stay.
Guests have mixed experiences with the free WiFi service. While some appreciate its availability and good performance in certain areas, others report issues with reliability, speed and connectivity, particularly in the rooms. The internet service's limitation to four devices per room is noted as a drawback for some travelers.
The spa and fitness facilities at Dusit Thani Manila are highly praised. Guests appreciate the relaxing atmosphere, excellent staff and superb treatments offered at the spa. The gym receives positive remarks for its spaciousness and comprehensive range of equipment, although some guests note that the equipment could use updating. The outdoor pool is clean and well-maintained but is often described as too small for the hotel's capacity with some guests finding the water cold.
Overall, despite some areas needing improvement, Dusit Thani Manila offers a commendable stay with its prime location, excellent service, diverse dining options and well-maintained amenities, making it a favored choice for many travelers.
Categories
Breakfast at Dusit Thani Manila is highly regarded by many guests with the buffet offering a wide variety of Asian and European options, which is a key reason for repeat stays. The staff at breakfast service are noted for their friendliness and attentiveness, particularly at The Pantry restaurant, which receives accolades for its diverse, high-quality offerings. Some guests, however, have noted occasional lapses in quality and logistical issues.
Dining experiences at the hotel's restaurants are generally positive with the Thai and Japanese restaurants, Benjarong and Umu, particularly standing out for their authenticity and quality. The Pantry also consistently satisfies guests with its excellent buffet selections. While room service is extensive and generally praised, there have been a few instances of variability in food quality and service speed.
The rooms at Dusit Thani Manila are appreciated for their cleanliness, comfort and spaciousness. Guests also value the amenities and room upgrades provided. However, many rooms are reported to be outdated with signs of wear and tear, indicating a need for renovations. Issues such as old furniture, stained carpets and non-functional appliances are noted by some guests, along with occasional noise disturbances and unpleasant odors.
Cleanliness consistently receives mixed reviews. While many guests find the rooms and public areas well-maintained, others point out the need for modernization and more thorough cleaning in some parts. Reports of specific issues like stained carpets, dirty windows and mold in bathrooms suggest a necessity for improved maintenance practices.
The staff at Dusit Thani Manila are frequently lauded for their friendliness, politeness and exceptional service. Guests emphasize the warm welcome and efficient assistance provided by the front desk, bell boys and concierge staff. Despite occasional lapses in room service and check-in procedures, the overall sentiment remains highly positive with the staff often cited as a highlight of the stay.
Guests have mixed experiences with the free WiFi service. While some appreciate its availability and good performance in certain areas, others report issues with reliability, speed and connectivity, particularly in the rooms. The internet service's limitation to four devices per room is noted as a drawback for some travelers.
The spa and fitness facilities at Dusit Thani Manila are highly praised. Guests appreciate the relaxing atmosphere, excellent staff and superb treatments offered at the spa. The gym receives positive remarks for its spaciousness and comprehensive range of equipment, although some guests note that the equipment could use updating. The outdoor pool is clean and well-maintained but is often described as too small for the hotel's capacity with some guests finding the water cold.
Overall, despite some areas needing improvement, Dusit Thani Manila offers a commendable stay with its prime location, excellent service, diverse dining options and well-maintained amenities, making it a favored choice for many travelers.
Luxury Hotel
Dusit Thani Manila is a 5-star hotel in the Makati Central Business District known for its Thai-inspired hospitality and elegant accommodations. It features spacious rooms and suites with modern amenities, a Devarana Spa, an outdoor pool, and multiple dining options.
Hotel Taking Steps Towards Sustainability
Dusit Thani Manila has consistently received EarthCheck silver certification for its environmental and social sustainability efforts. The hotel implements energy-saving measures like switching off power on unoccupied floors and limiting lift operations. It focuses on managing fresh water resources and reducing greenhouse gas emissions.
Hotel for Honeymoon
This high-rise hotel in Makati offers swish guest rooms and suites fusing contemporary luxury with timeless Thai style. It features big beds, dazzling city views, marble bathrooms, and gourmet Thai and Japanese eateries, perfect for a luxurious and romantic getaway.
Hotel with Spa
Dusit Thani Manila offers a spa providing a range of treatments for relaxation and rejuvenation. The hotel combines Thai hospitality with luxurious amenities, ensuring a comfortable and memorable stay. It is well-located in the Ayala Center.
Family Friendly Hotel
This luxury hotel is near Ayala Center and offers amenities such as a kids' pool, free parking, free cribs, and free in-room internet. It's known for its walkable location and family-friendly environment.
Romantic Hotel
Dusit Thani Manila offers world-class amenities and services, including spa facilities and multiple dining options. The hotel provides a luxurious and comfortable environment, perfect for a romantic escape. It is known for being couple-friendly.
Hotel near Nightlife Spots
Located in Ayala Centre, this hotel is within walking distance of Glorietta Mall and Greenbelt Mall. It offers convenient access to nightlife and entertainment venues.
Hotel with Swimming Pool
Dusit Thani Manila offers an outdoor pool and a full-service spa, providing guests with ample opportunities for relaxation and recreation. It is also conveniently located near major shopping centers.
Rooftop Pool Outdoor Pool
Business Hotel
Located in the heart of the Makati Central Business District, this hotel offers 15 meeting rooms and a grand ballroom capable of hosting up to 1000 guests. It provides a business center, audio/visual equipment, and professional staff for events.
Hotel with Parking
Dusit Thani Manila offers free self-parking and includes parking for guests. Valet parking is also available, providing convenient parking services in its Makati location.
Accessible Hotel
Dusit Thani Manila offers accessible rooms with specific amenities designed for guests with disabilities, ensuring a comfortable and convenient stay.
Hotel with Gym
Dusit Thani Manila has a full-service spa with massages and recreational amenities such as an outdoor pool and a fitness center.
5-Star Hotel
This hotel combines Filipino geniality and Thai hospitality. It features exquisite rooms and suites, world-class dining destinations, and full-service facilities, ensuring a comfortable stay for both business and leisure guests.
Hotel with Outdoor Pool
Dusit Thani Manila features an outdoor swimming pool nestled in a tropical garden setting, offering a refreshing oasis. It includes a children's pool and a poolside bar.
Hotel with Rooftop Pool
Guest Reviews
Dusit Thani Manila is lauded for its exceptional location, entrenched in the heart of Makati, providing effortless access to a myriad of shopping malls such as Greenbelt, SM and Glorietta. Its prime situation in the bustling commercial and business hub of Manila not only provides guests with the convenience of nearby restaurants and bars but also proximity to important amenities. Just a short distance away from the airport, the hotel's location is particularly favored by travelers looking for easy transportation links. Guests emphasize the hotel's advantageous position, which eliminates the need for taxis due to its closeness to major shopping centers, eateries and notable establishments. The convenience extends to business travelers with the property being central to Makati’s business district and easily accessible for meetings and other business engagements. Despite some remarks about the hotel needing upgrades, the overall positive reviews underline that Dusit Thani’s location significantly enhances the guest experience, making it an ideal choice for both leisure and business stays in Manila.
At Dusit Thani Manila, the breakfast experience has garnered mixed reviews from guests. Predominantly, the feedback leans towards the positive side. Guests frequently highlight the breakfast as amazing, excellent and even top-notch with many praising the breakfast buffet for its wide variety, excellent quality and delicious options. The extensive selection offers something for everyone, including delicious ice cream options and a sumptuous array of foods aimed at both Asian and European palates. The breakfast experience is often cited as a key reason guests choose to stay at the hotel repeatedly.
The staff at the breakfast service also receive high marks for their friendliness and willingness to go the extra mile, enhancing the overall dining experience. Particularly, the breakfast at The Pantry restaurant has been singled out for its excellence and diverse offerings.
However, not all reviews are glowing. Some guests found the breakfast options to be limited and not as impressive or extensive as they had hoped. There were comments about specific items such as stale bread and unsoft pancakes, while others felt the offerings did not justify the cost. A few reviews mentioned that the breakfast buffet did not meet previous high standards or was not as good as pre-pandemic times. Additionally, there were some logistical issues like delays in service and confusion about whether breakfast was included in the rate.
Overall, while there are some areas for improvement, most guests find Dusit Thani Manila’s breakfast to be a delightful and satisfying start to their day.
Guests have shared a largely positive experience regarding the dinner options at Dusit Thani Manila. The food is frequently described as great, yummy and of excellent quality with many highlighting the Thai and Japanese restaurants, especially Benjarong and Umu. Reviews for Benjarong were mixed with specific praise for its authenticity, though there were a few complaints about service issues like insects. Umu received accolades for its Japanese cuisine, particularly the Chutoro, despite one guest noting it was too frozen.
The Pantry, another favored dining option, consistently satisfied guests with both its dinner and breakfast buffets, admired for their variety and excellence. The charcuterie selection during the New Year’s Eve party was an exceptional highlight. Breakfast at the hotel is considered first-rate and extensive, leaving a memorable impression on diners.
Room service menu is extensive and praised for its excellent selection and taste, though some noted it could be slow. There were, however, a few reports of inconsistencies with in-room service food quality. Overall, the dining experience at Dusit Thani Manila is highly commendable, especially with attentive and friendly staff enhancing the dining ambiance.
Guests are advised to book ahead for on-site restaurants to ensure a smooth experience. Though the restaurant area may feel small to some, the diverse and well-presented food options along with superb service make dining at Dusit Thani Manila a delightful experience worth recommending.
Dusit Thani Manila offers a range of experiences within its rooms, drawing mixed feelings from guests. A consistent highlight is the cleanliness with numerous guests noting their rooms were clean and comfortable. Spaciousness also seems to be a beneficial aspect, particularly in the suites and executive rooms. Moreover, guests appreciated the room upgrades and the amenities provided, including room service.
However, the property has significant areas needing attention. Many rooms appear outdated, showing signs of wear and tear, such as old furniture, stained carpets and non-functional appliances. There's a recurring mention of unpleasant odors, including musty smells and other less desirable scents. Noise disturbances and insufficient soundproofing also raised concerns with some guests experiencing discomfort due to external noise.
In addition, several reviewers mentioned issues with cleanliness beyond surface-level tidiness. Some rooms had visibly dirty windows, hard beds and occasional mold smells, indicating a need for deeper maintenance. Despite these drawbacks, the friendly and helpful staff, alongside the secure and convenient location, contributed positively to the overall stay.
In summary, while Dusit Thani Manila provides comfortable and spacious accommodations with excellent service, there is a notable consensus that the rooms would benefit significantly from modern renovations to enhance both aesthetics and functionality.
Guests at Dusit Thani Manila have varied experiences regarding the beds. Many reviews highlight the comfort offered by the bedding with several guests describing the beds as comfortable, clean and featuring king-size options that are both large and welcoming. Pillows also received positive remarks for being soft and comfortable. However, there are a handful of mixed impressions: some guests found the beds too firm, uncomfortable or even had issues with old and sagging mattresses. In particular, a few guests experienced discomfort due to hard mattresses and insufficient pillow firmness. Isolated incidents such as a bed bug and mold on a mattress were also noted. Despite these concerns, the general consensus leans towards comfortable beds, especially with clean sheets and the overall large size of the options.
Dusit Thani Manila receives mixed reviews regarding its cleanliness, reflecting a range of guest experiences. On the positive side, many visitors praise the hotel for its clean rooms, well-maintained facilities and spotless public areas. The lobby stands out as particularly beautiful, contributing to a generally clean and comfortable environment. Guests also commend the helpful and professional staff for ensuring that their rooms are neat and tidy.
However, several reviews highlight the need for modernization and refurbishment throughout the property. Common complaints include old furniture, dated room decor and specific issues such as a loose shower holder, broken chair and ceiling leak. Instances of poor cleaning practices are frequently mentioned with reports of unwashed coffee cups, stained carpets, dirty windows and even unpleasant odors in some areas. Additionally, some guests were unhappy with the overall maintenance, noting black mold in bathrooms and sightings of cockroaches.
While the hotel maintains a clean facade and the garden and pool are particularly well-kept, consistency in cleanliness across all rooms and areas is lacking. Housekeeping services often require reminders from guests to perform certain tasks, which detracts from the overall experience. Despite these drawbacks, the comfortable and spacious rooms, along with clean beds and bathrooms, offer a satisfactory stay for travelers valuing cleanliness, provided they manage their expectations regarding the dated aspects of the hotel.
Guests at Dusit Thani Manila overwhelmingly praise the hotel's staff, often highlighting their friendly, polite and helpful nature. The staff's excellent service and attentiveness have made a significant positive impression on the guests. Many reviews emphasize that the front desk and reception staff provide a warm and professional welcome, while the hotel's bell boys and concierge staff are exceptionally accommodating and efficient.
Guests also note that the staff are consistent in their willingness to assist, making check-in and other procedures smooth and hassle-free. The team's proactive attitude and responsive service ensure that guests feel well-cared for during their stay. Specific staff members have been recognized for going above and beyond, contributing to the hotel's reputation for outstanding customer service.
Despite some occasional issues with room service and check-in delays, the general sentiment towards the hotel's employees remains highly positive. The housekeeping team, receptionists and restaurant staff receive consistent commendation for their dedication and courteous demeanor. Enhancements in service at the hotel's restaurant and nightclub have also been mentioned, adding to the overall positive experience.
However, a few reviews pointed out isolated incidents of unprofessionalism or less hospitable interactions, mainly at the reception. Nevertheless, the majority of guests found the staff to be a genuine highlight of their stay, noting their kindness, cheerfulness and efficient handling of any issues that arose.
In summary, the staff at Dusit Thani Manila are frequently described as exemplary in their roles, contributing significantly to the hotel's high standard of service and making guests feel genuinely valued and welcomed.
At Dusit Thani Manila, guests have reported mixed experiences with the hotel's WiFi service. Many appreciated the efficient wifi connection, particularly noting its availability and good access in some areas. Some reviews mentioned that the executive club was particularly commendable, possibly hinting at better internet service in premium areas. However, several guests were dissatisfied with the reliability and speed of the internet, citing slow, spotty connections and frequent disconnections during their stay. Unfortunately, specific issues such as weak WiFi in the rooms and limited Mbps usage also detracted from the overall experience. While free wifi is available, the service often struggled under high usage and the internet was limited to four devices per room, adding to the inconvenience for some travelers. Despite these challenges, the inclusion of internet access as part of the hotel's amenities remains a positive aspect for guests who might need to stay connected during their visit.
Dusit Thani Manila offers a spa experience that has garnered high praise from guests. The fitness and spa facilities are described as exemplary and excellent, contributing to a very comfortable stay. Visitors highlight the great combination of fitness, spa services and a bar nearby, creating a relaxing atmosphere complemented by a sauna, swimming pool and steamer.
Guests have noted the attentive management and staff, who have been very helpful and supportive, ensuring a pleasant experience. The spa’s ambiance, which feels and smells like a true wellness retreat, adds to the overall satisfaction. The massages receive particular admiration with some calling them amazing and some of the best they've experienced. However, it's worth noting that a few guests mentioned occasional closures of the spa section. Despite this, the overall feedback is overwhelmingly positive with the spa being repeatedly praised for its superb treatments and comforting environment.
The gym at Dusit Thani Manila has garnered mixed reviews from guests with positive highlights emphasizing its spaciousness and comprehensive range of equipment. Visitors appreciate the convenience of having access to a gym, sauna and pool, all described as clean and functional. The gym provides a great view of the surroundings, adding an extra appeal for fitness enthusiasts. Some guests found the gym to be outdated, noting that the equipment shows signs of age. However, these drawbacks are often balanced by the gym's size, cleanliness and the availability of towels. Overall, many guests found the gym to be a useful and satisfactory facility, adding to the hotel’s appeal along with its central location near a big mall and excellent dining options such as the breakfast and buffet dinner at The Pantry.
Dusit Thani Manila's swimming pool area garners mixed reactions from guests. The outdoor pool is well-maintained and clean with free towels provided for visitors' convenience. Guests appreciate the availability of a bar by the pool, enhancing the overall experience. The area is deemed good, though it could benefit from some renovation to refresh its appearance.
Despite its beauty and cleanliness, the pool's size is frequently mentioned as a drawback with multiple guests noting it as too small for the hotel's overall capacity. Additionally, the water is often described as a bit cold and there is no hot tub available, which may be a downside for some.
Service at the pool area receives mixed feedback with some noting an unfriendly attendant at the pool bar. The pool area lacks liveliness, detracting slightly from the enjoyment. On the brighter side, the hotel includes a private beach, meticulously cleaned every morning, offering an additional space for relaxation.
Overall, while the pool area of Dusit Thani Manila has several positive attributes such as cleanliness and convenience, improvement in size and ambiance could enhance guest satisfaction.
Dusit Thani Manila offers several parking options including valet parking and self-parking, which are generally convenient and often free of charge. Guests appreciated the quick parking allocation and the help from the concierge upon arrival. The parking area has seen improvements, making it more accessible, though comments on the basement parking highlight it as being somewhat dingy and lacking direct elevator access to the reception area, forcing guests to use stairs. Despite the limited parking space and some negative remarks about its condition, the availability of helpful staff and valet services contribute positively to the overall parking experience.
Dusit Thani Manila emerges as a prime destination for families seeking a comfortable and accommodating stay. The hotel's family-friendly environment is widely noted, making it a suitable choice for families of all sizes. Many guests highlighted the warm and attentive service from the staff, who go above and beyond to remember names and provide excellent care. This personalized touch extends to guests of all ages, including children and expectant mothers, contributing to an overall welcoming atmosphere.
The hotel offers family rooms and connected rooms, although some guests have mentioned space limitations when adding extra beds. Despite this, the structured activities for families with kids and kid-friendly facilities ensure that there is plenty to keep the younger ones entertained.
Guests have appreciated the hotel for special family celebrations such as anniversaries and birthdays, supported by a staff that is always ready to make these occasions memorable. Overall, Dusit Thani Manila is highly regarded for providing quality time for families, ensuring that every member, young and old, enjoys their stay.
Dusit Thani Manila is ideally situated for those looking to explore the city's vibrant nightlife. Its convenient location places guests closer to a variety of nightlife options, making it easy to find bars and pubs nearby. Guests note the hotel’s proximity to both nightlife venues and shopping areas, ensuring a lively and accessible evening experience. Though the hotel's bar by the pool provides a reasonably priced option for evening drinks, it is important to note that the pool area closes by 9pm. Additionally, there is a convenient store nearby for any late-night needs. While the nightlife is appreciated for its vibrancy, a few reviews highlighted a feeling of insecurity in the area. Overall, Dusit Thani Manila offers a strategically positioned base for night-time recreation and social mingling.
Dusit Thani Manila is often perceived as a conveniently located, luxurious hotel with some features that align with its five-star rating. The overall experience seems favorable, highlighting excellent service, high cleanliness standards and well-decorated rooms. Guests appreciate its prime business accessibility and luxurious amenities that contribute to its high rating.
However, some reviews suggest that it falls short of a true five-star experience. Complaints include a lackluster breakfast aimed primarily at Asian cuisine, linens and bedsheets of inconsistent quality and dated amenities indicating a need for refurbishment. Additionally, some opinions emphasize that the hotel does not fully meet five-star standards and appears more as a four-star facility trying to maintain a higher rating. Guests also note that it is not particularly kid-friendly, which impacts its suitability for family stays.
In conclusion, while Dusit Thani Manila maintains a luxurious ambiance and receives praise for its service and cleanliness, it may not fully deliver on the five-star promises according to some guests' expectations.
Dusit Thani Manila is an ideal choice for business travelers. Conveniently located in the central business district of Makati, it provides excellent accessibility to the business district. The hotel is particularly suitable for business trips, offering a well-equipped business center that meets all the needs of business professionals. The business facilities available here are extensive, making it perfect for hosting business meetings or events. Management is noted to be good, ensuring that business travelers have a seamless experience.
Breakfast and dinner options are great, providing the necessary convenience and quality for guests on business trips. For those in loyalty programs, the hotel is ready for club members and offers upgrades, such as the business suite, enhancing the overall stay. Overall, Dusit Thani Manila offers a prime location and well-rounded amenities tailored for the business traveler.
Dusit Thani Manila is noted for its exemplary accessibility, making it a favorable choice for guests with disabilities. The hotel's entrance is easily navigable, ensuring a welcoming arrival for all guests. Situated in a conveniently accessible location, it offers effortless access to major destinations and key areas around the city. Its proximity to the mall and various transportation options adds to the convenience, reinforcing its reputation as a highly accessible venue for travelers.
The outdoor pool at Dusit Thani Manila is often highlighted for its cleanliness and warmth, making it a pleasant spot for guests to enjoy. While the pool is noted to be on the smaller side given the hotel's size and shows signs of age, it still provides a good experience, particularly for families with children. The area surrounding the pool is regarded as excellent, providing a satisfactory environment for relaxation and leisure despite some dated facilities.
Dusit Thani Manila stands out as an idyllic retreat for honeymooners, offering a honeymoon suite that ensures a memorable and romantic experience. The accommodations are perfect for couples looking to celebrate their union or simply enjoy each other's company. The hotel creates a romantic ambiance that resonates with guests, often describing their stay as perfect for a honeymoon. Not only does it serve as a haven for romantic getaways, but its convenient location also allows for quick access to nearby facilities like the Makati Medical Centre, adding practicality to its list of advantages. Overall, its romance-oriented offerings make Dusit Thani Manila an ideal choice for couples.
Dusit Thani Manila offers an undeniably luxurious experience that lives up to its five-star reputation. Guests frequently comment on the hotel's luxurious atmosphere and upscale amenities, noting the beautifully renovated spaces and the initial impression of luxury as soon as they arrive. Visitors are warmly greeted by very accommodating and pleasant staff, contributing significantly to the feeling of a luxury stay.
The hotel’s spa and dining areas receive particular praise with guests describing the spa treatments as top-notch and the overall dining experience as exquisite. The lobby and guest rooms are described as fancy, classy and beautifully appointed, reinforcing the overall sense of opulence. The staff's exceptional training and the impeccable service further solidify Dusit Thani Manila's status as a premier luxury hotel.
However, some reviews mention that certain aspects fall short of typical five-star expectations, noting issues like flickering lights, phone malfunctions and cleanliness concerns. Despite these occasional hiccups, many guests still feel that their stay provides good value for money and would be overjoyed to return to experience the luxurious offerings the hotel promises.
Location Show Map
Location
Breakfast
The staff at the breakfast service also receive high marks for their friendliness and willingness to go the extra mile, enhancing the overall dining experience. Particularly, the breakfast at The Pantry restaurant has been singled out for its excellence and diverse offerings.
However, not all reviews are glowing. Some guests found the breakfast options to be limited and not as impressive or extensive as they had hoped. There were comments about specific items such as stale bread and unsoft pancakes, while others felt the offerings did not justify the cost. A few reviews mentioned that the breakfast buffet did not meet previous high standards or was not as good as pre-pandemic times. Additionally, there were some logistical issues like delays in service and confusion about whether breakfast was included in the rate.
Overall, while there are some areas for improvement, most guests find Dusit Thani Manila’s breakfast to be a delightful and satisfying start to their day.
Dinner
The Pantry, another favored dining option, consistently satisfied guests with both its dinner and breakfast buffets, admired for their variety and excellence. The charcuterie selection during the New Year’s Eve party was an exceptional highlight. Breakfast at the hotel is considered first-rate and extensive, leaving a memorable impression on diners.
Room service menu is extensive and praised for its excellent selection and taste, though some noted it could be slow. There were, however, a few reports of inconsistencies with in-room service food quality. Overall, the dining experience at Dusit Thani Manila is highly commendable, especially with attentive and friendly staff enhancing the dining ambiance.
Guests are advised to book ahead for on-site restaurants to ensure a smooth experience. Though the restaurant area may feel small to some, the diverse and well-presented food options along with superb service make dining at Dusit Thani Manila a delightful experience worth recommending.
Rooms
However, the property has significant areas needing attention. Many rooms appear outdated, showing signs of wear and tear, such as old furniture, stained carpets and non-functional appliances. There's a recurring mention of unpleasant odors, including musty smells and other less desirable scents. Noise disturbances and insufficient soundproofing also raised concerns with some guests experiencing discomfort due to external noise.
In addition, several reviewers mentioned issues with cleanliness beyond surface-level tidiness. Some rooms had visibly dirty windows, hard beds and occasional mold smells, indicating a need for deeper maintenance. Despite these drawbacks, the friendly and helpful staff, alongside the secure and convenient location, contributed positively to the overall stay.
In summary, while Dusit Thani Manila provides comfortable and spacious accommodations with excellent service, there is a notable consensus that the rooms would benefit significantly from modern renovations to enhance both aesthetics and functionality.
Beds
Cleanliness
However, several reviews highlight the need for modernization and refurbishment throughout the property. Common complaints include old furniture, dated room decor and specific issues such as a loose shower holder, broken chair and ceiling leak. Instances of poor cleaning practices are frequently mentioned with reports of unwashed coffee cups, stained carpets, dirty windows and even unpleasant odors in some areas. Additionally, some guests were unhappy with the overall maintenance, noting black mold in bathrooms and sightings of cockroaches.
While the hotel maintains a clean facade and the garden and pool are particularly well-kept, consistency in cleanliness across all rooms and areas is lacking. Housekeeping services often require reminders from guests to perform certain tasks, which detracts from the overall experience. Despite these drawbacks, the comfortable and spacious rooms, along with clean beds and bathrooms, offer a satisfactory stay for travelers valuing cleanliness, provided they manage their expectations regarding the dated aspects of the hotel.
Staff
Guests also note that the staff are consistent in their willingness to assist, making check-in and other procedures smooth and hassle-free. The team's proactive attitude and responsive service ensure that guests feel well-cared for during their stay. Specific staff members have been recognized for going above and beyond, contributing to the hotel's reputation for outstanding customer service.
Despite some occasional issues with room service and check-in delays, the general sentiment towards the hotel's employees remains highly positive. The housekeeping team, receptionists and restaurant staff receive consistent commendation for their dedication and courteous demeanor. Enhancements in service at the hotel's restaurant and nightclub have also been mentioned, adding to the overall positive experience.
However, a few reviews pointed out isolated incidents of unprofessionalism or less hospitable interactions, mainly at the reception. Nevertheless, the majority of guests found the staff to be a genuine highlight of their stay, noting their kindness, cheerfulness and efficient handling of any issues that arose.
In summary, the staff at Dusit Thani Manila are frequently described as exemplary in their roles, contributing significantly to the hotel's high standard of service and making guests feel genuinely valued and welcomed.
Wi-Fi
Spa
Guests have noted the attentive management and staff, who have been very helpful and supportive, ensuring a pleasant experience. The spa’s ambiance, which feels and smells like a true wellness retreat, adds to the overall satisfaction. The massages receive particular admiration with some calling them amazing and some of the best they've experienced. However, it's worth noting that a few guests mentioned occasional closures of the spa section. Despite this, the overall feedback is overwhelmingly positive with the spa being repeatedly praised for its superb treatments and comforting environment.
Gym
Pool
Despite its beauty and cleanliness, the pool's size is frequently mentioned as a drawback with multiple guests noting it as too small for the hotel's overall capacity. Additionally, the water is often described as a bit cold and there is no hot tub available, which may be a downside for some.
Service at the pool area receives mixed feedback with some noting an unfriendly attendant at the pool bar. The pool area lacks liveliness, detracting slightly from the enjoyment. On the brighter side, the hotel includes a private beach, meticulously cleaned every morning, offering an additional space for relaxation.
Overall, while the pool area of Dusit Thani Manila has several positive attributes such as cleanliness and convenience, improvement in size and ambiance could enhance guest satisfaction.
Parking
Family
The hotel offers family rooms and connected rooms, although some guests have mentioned space limitations when adding extra beds. Despite this, the structured activities for families with kids and kid-friendly facilities ensure that there is plenty to keep the younger ones entertained.
Guests have appreciated the hotel for special family celebrations such as anniversaries and birthdays, supported by a staff that is always ready to make these occasions memorable. Overall, Dusit Thani Manila is highly regarded for providing quality time for families, ensuring that every member, young and old, enjoys their stay.
Nightlife
5 Star
However, some reviews suggest that it falls short of a true five-star experience. Complaints include a lackluster breakfast aimed primarily at Asian cuisine, linens and bedsheets of inconsistent quality and dated amenities indicating a need for refurbishment. Additionally, some opinions emphasize that the hotel does not fully meet five-star standards and appears more as a four-star facility trying to maintain a higher rating. Guests also note that it is not particularly kid-friendly, which impacts its suitability for family stays.
In conclusion, while Dusit Thani Manila maintains a luxurious ambiance and receives praise for its service and cleanliness, it may not fully deliver on the five-star promises according to some guests' expectations.
Business
Breakfast and dinner options are great, providing the necessary convenience and quality for guests on business trips. For those in loyalty programs, the hotel is ready for club members and offers upgrades, such as the business suite, enhancing the overall stay. Overall, Dusit Thani Manila offers a prime location and well-rounded amenities tailored for the business traveler.
Accessible
Outdoor Pool
Honeymoon
Luxury
The hotel’s spa and dining areas receive particular praise with guests describing the spa treatments as top-notch and the overall dining experience as exquisite. The lobby and guest rooms are described as fancy, classy and beautifully appointed, reinforcing the overall sense of opulence. The staff's exceptional training and the impeccable service further solidify Dusit Thani Manila's status as a premier luxury hotel.
However, some reviews mention that certain aspects fall short of typical five-star expectations, noting issues like flickering lights, phone malfunctions and cleanliness concerns. Despite these occasional hiccups, many guests still feel that their stay provides good value for money and would be overjoyed to return to experience the luxurious offerings the hotel promises.
Yes, Dusit Thani Manila has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Dusit Thani Manila.
No, Dusit Thani Manila doesn't allow dogs.
Yes, parking facilities are available at Dusit Thani Manila.
Yes, Dusit Thani Manila has a gym.
Location Show Map
More Options
