Hotel Des Neiges, located in the picturesque village of Cilaos, is highly praised for its exceptional setting within a volcanic caldera. Guests appreciate easy access to amenities, scenic trails and the Mare à Joncs, alongside secure parking and stunning mountain views. This ideal location is commended for providing both relaxation and adventure opportunities.
The breakfast experience at
Hotel Des Neiges is generally well-received with positive mentions of its variety, quality and generous portions. Fresh local fruits and homemade jams stand out, although some guests feel the cost is high and the quality could be improved.
Dinner presents a mixed bag with many guests finding the restaurant a highlight due to its excellent à la carte meals, superb local cocktails and pleasant dining ambiance. However, some note limited buffet variety, occasional dry dishes and service inconsistencies.
The hotel's rooms are spacious, comfortable and clean, often featuring beautiful mountain or garden views from balconies or terraces. While the decor is somewhat outdated and soundproofing is a concern, the overall comfort and cleanliness receive favorable remarks.
Hotel Des Neiges excels in cleanliness with meticulous upkeep of rooms, public areas and the swimming pool. Guests frequently commend the maintenance standards, contributing to a comfortable and hygienic stay.
Staff at the hotel are regularly described as helpful, friendly and professional, creating a welcoming and pleasant atmosphere. Although isolated incidents of less satisfactory service are mentioned, the overall consensus highlights exemplary hospitality.
The WiFi experience is mixed with some guests finding it satisfactory while others encounter inconsistent and unreliable connections.
The spa facilities are a notable feature, offering a range of amenities like heated pools, a sauna and a jacuzzi. While generally praised for relaxation and rejuvenation, some guests mention occasional issues with jacuzzi cleanliness.
Hotel Des Neiges' heated outdoor pools are particularly popular with guests appreciating their consistent warmth, cleanliness and beautiful surroundings, enhancing the overall guest experience.
Parking facilities are ample and convenient, featuring secure and private options, which guests find highly beneficial.
The hotel is family-friendly, offering spacious rooms and secure, enjoyable pools. Friendly service and a quiet, well-located setting make it a commendable choice for a family stay.
Bedding at the hotel receives high marks for comfort with memory foam pillows and king-sized beds frequently praised. Some guests, however, mention preferences for firmer mattresses or larger beds.
Accessibility is well-addressed with features like a specially designed room for reduced mobility, free parking and an accessible elevator. These amenities are appreciated despite minor concerns about air conditioning and certain access paths.
Overall,
Hotel Des Neiges offers a blend of comfortable accommodations, scenic beauty and commendable service, making it an appealing choice for a relaxing and enjoyable stay in Cilaos.