Hotel Des Neiges
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Summary of reviewsHotel Des Neiges, located in the picturesque village of Cilaos, is highly praised for its exceptional setting within a volcanic caldera. Guests appreciate easy access to amenities, scenic trails and the Mare à Joncs, alongside secure parking and stunning mountain views. This ideal location is commended for providing both relaxation and adventure opportunities.
The breakfast experience at Hotel Des Neiges is generally well-received with positive mentions of its variety, quality and generous portions. Fresh local fruits and homemade jams stand out, although some guests feel the cost is high and the quality could be improved.
Dinner presents a mixed bag with many guests finding the restaurant a highlight due to its excellent à la carte meals, superb local cocktails and pleasant dining ambiance. However, some note limited buffet variety, occasional dry dishes and service inconsistencies.
The hotel's rooms are spacious, comfortable and clean, often featuring beautiful mountain or garden views from balconies or terraces. While the decor is somewhat outdated and soundproofing is a concern, the overall comfort and cleanliness receive favorable remarks.
Hotel Des Neiges excels in cleanliness with meticulous upkeep of rooms, public areas and the swimming pool. Guests frequently commend the maintenance standards, contributing to a comfortable and hygienic stay.
Staff at the hotel are regularly described as helpful, friendly and professional, creating a welcoming and pleasant atmosphere. Although isolated incidents of less satisfactory service are mentioned, the overall consensus highlights exemplary hospitality.
The WiFi experience is mixed with some guests finding it satisfactory while others encounter inconsistent and unreliable connections.
The spa facilities are a notable feature, offering a range of amenities like heated pools, a sauna and a jacuzzi. While generally praised for relaxation and rejuvenation, some guests mention occasional issues with jacuzzi cleanliness.
Hotel Des Neiges' heated outdoor pools are particularly popular with guests appreciating their consistent warmth, cleanliness and beautiful surroundings, enhancing the overall guest experience.
Parking facilities are ample and convenient, featuring secure and private options, which guests find highly beneficial.
The hotel is family-friendly, offering spacious rooms and secure, enjoyable pools. Friendly service and a quiet, well-located setting make it a commendable choice for a family stay.
Bedding at the hotel receives high marks for comfort with memory foam pillows and king-sized beds frequently praised. Some guests, however, mention preferences for firmer mattresses or larger beds.
Accessibility is well-addressed with features like a specially designed room for reduced mobility, free parking and an accessible elevator. These amenities are appreciated despite minor concerns about air conditioning and certain access paths.
Overall, Hotel Des Neiges offers a blend of comfortable accommodations, scenic beauty and commendable service, making it an appealing choice for a relaxing and enjoyable stay in Cilaos.
Categories
The breakfast experience at Hotel Des Neiges is generally well-received with positive mentions of its variety, quality and generous portions. Fresh local fruits and homemade jams stand out, although some guests feel the cost is high and the quality could be improved.
Dinner presents a mixed bag with many guests finding the restaurant a highlight due to its excellent à la carte meals, superb local cocktails and pleasant dining ambiance. However, some note limited buffet variety, occasional dry dishes and service inconsistencies.
The hotel's rooms are spacious, comfortable and clean, often featuring beautiful mountain or garden views from balconies or terraces. While the decor is somewhat outdated and soundproofing is a concern, the overall comfort and cleanliness receive favorable remarks.
Hotel Des Neiges excels in cleanliness with meticulous upkeep of rooms, public areas and the swimming pool. Guests frequently commend the maintenance standards, contributing to a comfortable and hygienic stay.
Staff at the hotel are regularly described as helpful, friendly and professional, creating a welcoming and pleasant atmosphere. Although isolated incidents of less satisfactory service are mentioned, the overall consensus highlights exemplary hospitality.
The WiFi experience is mixed with some guests finding it satisfactory while others encounter inconsistent and unreliable connections.
The spa facilities are a notable feature, offering a range of amenities like heated pools, a sauna and a jacuzzi. While generally praised for relaxation and rejuvenation, some guests mention occasional issues with jacuzzi cleanliness.
Hotel Des Neiges' heated outdoor pools are particularly popular with guests appreciating their consistent warmth, cleanliness and beautiful surroundings, enhancing the overall guest experience.
Parking facilities are ample and convenient, featuring secure and private options, which guests find highly beneficial.
The hotel is family-friendly, offering spacious rooms and secure, enjoyable pools. Friendly service and a quiet, well-located setting make it a commendable choice for a family stay.
Bedding at the hotel receives high marks for comfort with memory foam pillows and king-sized beds frequently praised. Some guests, however, mention preferences for firmer mattresses or larger beds.
Accessibility is well-addressed with features like a specially designed room for reduced mobility, free parking and an accessible elevator. These amenities are appreciated despite minor concerns about air conditioning and certain access paths.
Overall, Hotel Des Neiges offers a blend of comfortable accommodations, scenic beauty and commendable service, making it an appealing choice for a relaxing and enjoyable stay in Cilaos.
Hotel with Parking
Hotel Des Neiges provides ample and convenient parking facilities, including a large and secure parking lot with significant capacity. Guests value the accessibility and availability of private and closed parking options. Free parking is a notable perk, and finding a parking spot is rarely an issue due to the numerous spaces available. The hotel also has 2 electric vehicle charging stations.
Accessible Hotel
While specific accessibility features aren't detailed, it is listed among the best accessible hotels in Cilaos. This suggests that it meets a certain standard of accessibility, making it a suitable option.
3-Star Hotel
Located in the heart of Cilaos, surrounded by mountains, this hotel offers two outdoor pools, a jacuzzi, and a sauna. Guests can enjoy activities like table football and ping-pong, making it suitable for families and leisure travelers. It provides buffet-style breakfast and dinner.
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
Nestled in the picturesque village of Cilaos, Hotel Des Neiges boasts an exceptional location highly praised by its visitors. The central setting of the hotel provides easy access to nearby amenities, scenic walking trails and the admired Mare à Joncs with its charming snack bars. The proximity to the town center, hiking departure points and panoramic mountain views makes it a prime destination for adventurers and leisure travelers alike. Guests can relish the serene environment perfect for hikes, the convenience of nearby restaurants and secure parking while enjoying the tranquil altitude of 1,200 meters within a volcanic caldera. With its stunning views, calm atmosphere and strategic positioning near the church, market and thermal baths, Hotel Des Neiges offers an ideal spot for both relaxation and exploration in Cilaos.
The breakfast experience at Hotel Des Neiges leaves a generally positive impression among guests, praised for its variety, abundance and quality. Many guests highlight the generous and hearty nature of the offerings with an extensive and well-stocked buffet catering to a range of tastes. The inclusion of fresh local fruits, homemade jams and a variety of sweet and savory options earns special mentions. Descriptions such as "delicious," "top-notch," and "excellent" are frequently used, reflecting guest satisfaction.
However, there are some notes of concern. Several reviews indicate that the breakfast is on the expensive side with a few guests feeling the price does not always match the quality. Despite its abundance, some diners find the selection lacking in taste or quality with specific complaints about beverages such as coffee and hot tea water. A few reviews also mention disappointment with the breakfast being too costly for children under ten and the quality not always justifying the high price.
Overall, the breakfast at Hotel Des Neiges is highly appreciated for its variety and generous portions, although some improvements in quality and pricing could elevate the experience.
Hotel Des Neiges receives a mix of feedback regarding its dining options. Several guests find the restaurant to be a highlight, praising it as a "real plus" and appreciating the "excellent à la carte meals," "delicious dishes," and "superb local cocktails." Many reviewers mentioned that the food quality is consistently good with some even describing the dinners and breakfasts as "perfect" and "very good."
On the positive side, the restaurant is often mentioned for its "top-notch" and "highly recommended" dining experience. Guests commend the restaurant for the quality and generous portions of the meals, highlighting the good value for money. The calm and setting of the buffet are also appreciated, making it a pleasant dining experience overall.
However, there are areas needing improvement. Some guests feel the evening buffet lacks variety, finding it "average" or "restrictive" with limited choices. There are also comments about dining being somewhat pricey and not always living up to the expectations of a three-star level. Issues such as dry dishes, tedious waiting times and underwhelming desserts were noted. Additionally, some reviewers felt that the restaurant service could be more reliable with occasional closures and service quality described as "deplorable."
In conclusion, while the hotel restaurant offers several high-quality and enjoyable dining experiences, there are occasional inconsistencies in service and menu variety that might leave guests with mixed feelings. For those visiting Hotel Des Neiges, the dining experience can range from satisfactory to excellent, depending on individual expectations and preferences.
At Hotel Des Neiges, guests often highlight the spacious and comfortable rooms that the hotel offers. Many reviews commend the rooms for their cleanliness and adequate comfort with clean bedding, towels and rooms that are thoroughly serviced daily. The rooms are described as generous in space, making them perfect for families and many come with a delightful balcony or terrace providing beautiful mountain or garden views.
However, the decor seems somewhat outdated with several comments noting rustic furniture and a need for modernization. The lack of soundproofing in some rooms is also mentioned, making them less ideal for those sensitive to noise. Basic amenities like mini fridges and kettles are missing in some rooms, which could be a drawback for guests expecting these conveniences.
Despite these minor setbacks, the overall room comfort receives favorable remarks with the hotel's tidy and well-maintained spaces receiving particular praise. The attached balconies offer a pleasant touch, providing an excellent spot to relax and enjoy the scenic views. While some rooms are darker and others require a bit of a refresh, the comfort and pleasantness of the rooms at Hotel Des Neiges generally ensure a satisfactory stay for guests.
Hotel Des Neiges receives high marks for its bedding with many guests noting the comfort and quality of the beds. The bedding is often described as very comfortable, awesome and top-notch. Many appreciated the presence of memory foam pillows, contributing to a restful night's sleep. King-sized beds are particularly highlighted for their spaciousness and comfort.
However, some reviews mention that the beds can be too soft or too fluffy for certain preferences. There are also occasional comments about the beds being too small or narrow with some guests finding the mattress a bit rigid or in need of renewal. Despite these minor issues, the general consensus remains positive with guests frequently expressing satisfaction with the comfortable and well-made beds and bedding at Hotel Des Neiges.
Hotel Des Neiges has garnered consistent praise from guests for its impeccable cleanliness. Review after review highlights the pristine condition of the hotel, from the rooms to the public areas. Guests commonly mention that the rooms are not only clean but also well-maintained and comfortable. The establishment itself is described as very clean with special attention given to various details such as the terrace floor mats and sunbeds. The swimming pool also receives accolades for its cleanliness.
Adding to the positive reviews, the hotel's common areas are noted for being spick and span, contributing to an overall sense of a well-maintained property. Guests appreciate the consistent cleanliness throughout their stay with many highlighting the flawless upkeep and maintenance of their rooms. Even the bedding and towels meet high standards of cleanliness.
In terms of location, the hotel also scores points for being in a pleasant area, making it a desirable place to stay. The convenience of easy parking on the hotel premises is an added bonus. Overall, the hotel's thorough commitment to cleanliness helps it achieve a reputable standard in hospitality, making it a highly recommended choice for travelers seeking a clean and comfortable stay.
The reviews of Hotel Des Neiges consistently highlight an exceptional level of service provided by the staff. Guests frequently describe the staff as very helpful, friendly and welcoming, emphasizing their responsive and efficient nature. The professionalism and attentiveness of the staff are recurring themes with many guests noting the warm reception they received upon arrival, including complimentary welcome drinks. Moreover, the staff's kindness and courteous demeanor have left a positive impression on visitors, transforming their experiences and creating a pleasant atmosphere throughout their stay. A few negative remarks about certain staff members' customer orientation are present but appear to be very isolated incidents. The overall consensus paints a picture of a well-maintained hotel where the staff's friendliness and dedication to service stand out, enhancing the overall guest experience.
The WiFi experience at Hotel Des Neiges offers a mixed bag of reviews. Guests appreciated that the WiFi code is directly available in the room or upon request, which adds to the convenience. Some guests found the WiFi connection satisfactory, highlighting it as good. However, many reviews mentioned issues with the WiFi, describing it as weak, malfunctioning in rooms or not working at all. This inconsistency suggests that while WiFi can function well at times, it can also be unreliable and problematic.
The spa at Hotel Des Neiges garners praise for its comprehensive and relaxing amenities. Guests particularly appreciate the range of facilities available, including two heated swimming pools, a sauna and a jacuzzi. The option for private rental of the sauna and jacuzzi is highlighted as a thoughtful and enjoyable feature. Many find the possibility of getting a massage, though an additional fee applies, to be a welcome addition to their stay.
The spa area is celebrated for providing a restful and rejuvenating experience, especially following a day of hiking. The jacuzzi is frequently mentioned as a highly valued aspect, despite some comments about it occasionally being too hot with temperatures reaching up to 40 degrees. However, the cleanliness of the jacuzzi should be addressed, as it has been noted in at least one review.
Overall, the spa at Hotel Des Neiges is recognized as a significant and positive component of the guest experience, offering much-needed relaxation and recuperation.
'Hotel Des Neiges' boasts an array of swimming facilities that have garnered high praise from its guests. The hotel features two beautiful, clean and well-maintained heated pools with consistently warm temperatures ranging from 27 to 32 degrees Celsius, making them the perfect spot for relaxation after a long day of hiking. Guests find the temperature of the heated pools to be ideal and delight in the pleasant and inviting ambiance they provide. The pools not only offer considerable comfort but also come with additional perks, such as breathtaking mountain views. One of the key highlights mentioned frequently is the cleanliness of the facilities and the well-maintained conditions of both the pools and the surrounding areas. Overall, the heated pools at 'Hotel Des Neiges' significantly enhance the guest experience, offering a serene and enjoyable environment for unwinding.
Hotel Des Neiges offers ample and convenient parking facilities, including a large and secure parking lot with a significant capacity. Guests appreciate the accessibility and the availability of private and closed parking options. The hotel provides free parking, which is a notable perk for many visitors. The overall sentiment indicates that finding a parking spot is rarely an issue due to the numerous parking spaces available.
Hotel Des Neiges provides a welcoming and enjoyable stay, particularly geared towards families with children. The hotel's heated pools are a highlight, offering delight and relaxation for both kids and parents. Families will appreciate the spacious rooms, specifically designed to comfortably accommodate larger groups, making it an ideal choice for those traveling with children. The hotel's secure pools are a reassuring feature for parents.
The establishment is noted for its excellent and friendly service, enhancing the overall family-friendly atmosphere. Despite the lack of activities for children under 10 in the game room, the hotel remains a great choice for a pleasant family stay. Set in a quiet and well-located area, families can unwind and relax, enjoying the intimate places the hotel offers. The warm reception and perfect staff further enhance the guest experience, making it a commendable option for a family getaway.
The Hotel Des Neiges has several positive attributes for guests with disabilities. Reviewers noted that the hotel is accessible and room 201 is specifically designed for individuals with reduced mobility. Guests appreciated the availability of free parking and nearby facilities, which enhanced their overall convenience. The presence of an accessible elevator also made navigating the hotel easier for those with mobility issues. Luggage storage was a helpful service provided at no extra cost. While there were some concerns about the lack of air conditioning, an access aisle to the rooms and an elevator, the hotel’s overall accessibility and amenities were appreciated by many.
The outdoor pool area at Hotel Des Neiges consistently receives positive feedback from guests. Visitors praise the heated pools for providing a beautiful and relaxing experience with the warm water making the pools enjoyable in various seasons. The presence of two distinct pools caters effectively to different needs, including a dedicated space for children. Guests find the pools to be large, convenient and complemented by adequate sunbeds and umbrellas. Additionally, the pools offer a magnificent view, enhancing the overall relaxation during the stay. The pool area is noted for its aesthetic appeal, contributing to a memorable experience.
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Location
Breakfast
However, there are some notes of concern. Several reviews indicate that the breakfast is on the expensive side with a few guests feeling the price does not always match the quality. Despite its abundance, some diners find the selection lacking in taste or quality with specific complaints about beverages such as coffee and hot tea water. A few reviews also mention disappointment with the breakfast being too costly for children under ten and the quality not always justifying the high price.
Overall, the breakfast at Hotel Des Neiges is highly appreciated for its variety and generous portions, although some improvements in quality and pricing could elevate the experience.
Dinner
On the positive side, the restaurant is often mentioned for its "top-notch" and "highly recommended" dining experience. Guests commend the restaurant for the quality and generous portions of the meals, highlighting the good value for money. The calm and setting of the buffet are also appreciated, making it a pleasant dining experience overall.
However, there are areas needing improvement. Some guests feel the evening buffet lacks variety, finding it "average" or "restrictive" with limited choices. There are also comments about dining being somewhat pricey and not always living up to the expectations of a three-star level. Issues such as dry dishes, tedious waiting times and underwhelming desserts were noted. Additionally, some reviewers felt that the restaurant service could be more reliable with occasional closures and service quality described as "deplorable."
In conclusion, while the hotel restaurant offers several high-quality and enjoyable dining experiences, there are occasional inconsistencies in service and menu variety that might leave guests with mixed feelings. For those visiting Hotel Des Neiges, the dining experience can range from satisfactory to excellent, depending on individual expectations and preferences.
Rooms
However, the decor seems somewhat outdated with several comments noting rustic furniture and a need for modernization. The lack of soundproofing in some rooms is also mentioned, making them less ideal for those sensitive to noise. Basic amenities like mini fridges and kettles are missing in some rooms, which could be a drawback for guests expecting these conveniences.
Despite these minor setbacks, the overall room comfort receives favorable remarks with the hotel's tidy and well-maintained spaces receiving particular praise. The attached balconies offer a pleasant touch, providing an excellent spot to relax and enjoy the scenic views. While some rooms are darker and others require a bit of a refresh, the comfort and pleasantness of the rooms at Hotel Des Neiges generally ensure a satisfactory stay for guests.
Beds
However, some reviews mention that the beds can be too soft or too fluffy for certain preferences. There are also occasional comments about the beds being too small or narrow with some guests finding the mattress a bit rigid or in need of renewal. Despite these minor issues, the general consensus remains positive with guests frequently expressing satisfaction with the comfortable and well-made beds and bedding at Hotel Des Neiges.
Cleanliness
Adding to the positive reviews, the hotel's common areas are noted for being spick and span, contributing to an overall sense of a well-maintained property. Guests appreciate the consistent cleanliness throughout their stay with many highlighting the flawless upkeep and maintenance of their rooms. Even the bedding and towels meet high standards of cleanliness.
In terms of location, the hotel also scores points for being in a pleasant area, making it a desirable place to stay. The convenience of easy parking on the hotel premises is an added bonus. Overall, the hotel's thorough commitment to cleanliness helps it achieve a reputable standard in hospitality, making it a highly recommended choice for travelers seeking a clean and comfortable stay.
Staff
Wi-Fi
Spa
The spa area is celebrated for providing a restful and rejuvenating experience, especially following a day of hiking. The jacuzzi is frequently mentioned as a highly valued aspect, despite some comments about it occasionally being too hot with temperatures reaching up to 40 degrees. However, the cleanliness of the jacuzzi should be addressed, as it has been noted in at least one review.
Overall, the spa at Hotel Des Neiges is recognized as a significant and positive component of the guest experience, offering much-needed relaxation and recuperation.
Pool
Parking
Family
The establishment is noted for its excellent and friendly service, enhancing the overall family-friendly atmosphere. Despite the lack of activities for children under 10 in the game room, the hotel remains a great choice for a pleasant family stay. Set in a quiet and well-located area, families can unwind and relax, enjoying the intimate places the hotel offers. The warm reception and perfect staff further enhance the guest experience, making it a commendable option for a family getaway.
Accessible
Outdoor Pool
Yes, Hotel Des Neiges has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Des Neiges.
No, Hotel Des Neiges doesn't allow dogs.
Yes, parking facilities are available at Hotel Des Neiges.
No, Hotel Des Neiges doesn't have a gym.
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