Centro Westside by Rotana, situated near the Mall of Istanbul and the airport, presents itself as a convenient option for travelers looking for retail therapy and easy airport access. The hotel, however, faces criticism regarding accessibility due to its isolation and reliance on taxis with several guests reporting difficulties in reaching it by foot or public transport. Despite these location concerns, those with cars find it more advantageous and enjoy the comparative quiet away from the city's hustle.
Breakfast at the hotel receives a significant amount of praise for its variety, cleanliness and quality with guests particularly enjoying the courteous service provided by staff members like Ali and Mr. Mohammed. Nevertheless, some found the breakfast offerings repetitive and noted issues with congestion during busy times. The dinner experience is somewhat mixed with specific dishes like the burger and mixed grill receiving compliments, but there are mentions of high prices not matching the food quality.
Room experiences vary widely with many guests appreciating the spacious, comfortable accommodations and spectacular city views, especially from the higher floors. However, issues with cleanliness, maintenance and noise are recurrent themes, detracting from the overall guest experience. Some rooms are described as outdated and reports of cigarette odors and pests have also been noted.
Cleanliness across the hotel similarly garners mixed feedback. While some visitors emphasize the modern, clean aesthetic and commendable staff efforts, others point out lapses in housekeeping and maintenance, indicating areas for improvement.
The hotel staff is frequently praised for their friendliness, professionalism and the quality of their service, often enhancing the guest experience significantly. Names like Ms. Bushra, Kendal and Omar stand out for providing exceptional service. Despite minor communication issues and occasional lapses in responsiveness at the reception, the overall guest sentiment towards the staff remains positive.
Free wifi service at the hotel is welcomed by many guests who find it fast and satisfactory, although some report connectivity issues. The hotel's amenities, like the swimming pool, jacuzzi, sauna and gym, receive positive feedback for cleanliness and maintenance, although there are complaints about the pool's water temperature and occasional disruptions.
Parking is another favorable aspect with the hotel providing free, secure and convenient parking options, despite occasional difficulties in availability and cleanliness.
For families,
Centro Westside by Rotana is highly recommended. Spacious family suites, especially those on the 15th floor with additional amenities, are cited as particularly comfortable and clean, making them ideal for families. Staff friendliness towards children further enhances the family-friendly atmosphere of the hotel.
The beds at
Centro Westside by Rotana receive mixed reviews with a significant number of guests finding them clean and comfortable, contributing positively to their overall stay experience.