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Summary of reviewsThe Best Western Mountainbrook Inn in Maggie Valley stands out as a highly recommended destination for guests seeking comfort, convenience, and exceptional service. Nestled in an idyllic location with breathtaking mountain views, this hotel offers easy access to popular sites such as the Great Smoky Mountains and Cataloochee ski area, making it ideal for adventurers and motorcycle enthusiasts alike. Despite its central location, the hotel maintains a serene atmosphere that is perfect for relaxation.
A noteworthy highlight of the Mountainbrook Inn is its breakfast service, which receives consistent acclaim for variety and quality. Guests appreciate the wide range of options, including hot meals and low-carb selections, with the pancake maker being particularly popular. The breakfast staff stands out for their friendly and attentive service, enhancing the overall dining experience.
Spacious, clean, and comfortable rooms contribute significantly to guests’ satisfaction. The beds are frequently praised for their exceptional comfort, making for restful stays. While some minor concerns about bathroom cleanliness were noted, the overall cleanliness of the hotel is commendable, with rooms and common areas kept tidy and quiet.
The staff at Mountainbrook Inn are consistently recognized for their warm hospitality and excellent service. Guests appreciate the effortless check-in process and the accommodating nature of the management and front desk team. This commitment to creating a welcoming and supportive environment leaves a positive impression on visitors, leading to strong recommendations.
Overall, the Best Western Mountainbrook Inn in Maggie Valley provides a delightful experience characterized by beautiful surroundings, delicious breakfast options, comfortable accommodations, and outstanding staff service, making it a preferred choice for travelers in the region. Show more
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Categories
Hotel near Ski Resorts
Provides standard hotel amenities and is located relatively close to Cataloochee Ski Area. It serves as a dependable lodging option for those interested in skiing and snowboarding.
Family Friendly Hotel
This hotel is located near family attractions and offers comfortable accommodations. Many hotels and motels along Soco Road have unique amenities for children to enjoy.
Hotel with Swimming Pool
This hotel provides a relaxing pool facility for guests. It also offers scenic mountain views from the rooms.
Heated Pool Outdoor Pool
Business Hotel
Best Western hotels commonly offer business-friendly amenities, including business centers, meeting rooms, and reliable internet access.
Accessible Hotel
This inn features 'ADA mobility accessible rooms for easy wheelchair access' and specifically offers 'King Room with Roll-In Shower - Disability Access' and 'King Room with Bath Tub - Disability Access Room/Non-Smoking' options. Guest bathrooms in accessible rooms are designed with large vanities.
Hotel with Outdoor Pool
As a Best Western, it provides a reliable standard of amenities, including an outdoor pool for guests to enjoy during their stay.
Hotel Taking Steps Towards Sustainability
Hotel with Heated Pool
Room Types
King Room with Sofabed - Non-SmokingFeaturing free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The quadruple room features a tea and coffee maker and a wardrobe. The unit has 1 bed.
Queen Room with Two Queen Beds and Mountain ViewFeaturing free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The quadruple room features a tea and coffee maker, a wardrobe and mountain views. The unit has 2 beds.
King Room with Roll-In Shower - Disability AccessThe spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 1 bed.
King Room with Bath Tub - Disability Access Room/Non-SmokingThe spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 1 bed.
Guest Reviews
8.2
Very Good
Location
Nestled in a beautiful area with stunning views of the mountains, Best Western Mountainbrook Inn in Maggie Valley boasts an excellent location that consistently impresses guests. Its proximity to popular destinations makes it ideal for travelers exploring the Great Smoky Mountains or Pisgah, and it's an easy walk to local attractions. This hotel is particularly convenient for visitors planning to ski at Cataloochee. Despite being centrally situated and close to many activities, the hotel maintains a quiet and peaceful atmosphere. The location is not only good for those seeking local adventures but also caters well to motorcycle enthusiasts, making it a bike-friendly spot. Guests appreciate not just the location but also the friendly staff and the nice breakfast offered, contributing to a satisfying stay.
Breakfast
Visitors to the Best Western Mountainbrook Inn in Maggie Valley consistently praise the hotel's breakfast offerings, highlighting a variety of options that cater to different tastes and dietary preferences. Many guests describe the breakfast as excellent, noting the presence of low-carb choices such as eggs and sausage. The availability of hot breakfast items is appreciated, and the pancake maker is a particular favorite for its ease of use.
Families with children find the breakfast suitable, offering a good range of options even if the continental choices receive mixed reviews for their lack of healthier selections. However, the abundance of choices ensures there is something for everyone.
Guests also admire the friendly and attentive staff, especially acknowledging the breakfast service as fantastic. The breakfast attendant receives special mentions for her hospitable service and ability to enhance the overall experience.
Despite a few minor setbacks, such as the absence of juice, the breakfast remains a remarkable aspect of the stay, contributing positively to guests' experiences at the Mountainbrook Inn. With clean rooms and a delectable breakfast on offer, it’s little surprise that the morning meal is seen as a key highlight of the hotel stay.
Rooms
Visitors to the Best Western Mountainbrook Inn in Maggie Valley will find the rooms to be a highlight of their stay. Guests frequently describe the accommodations as spacious, clean, and comfortable, with many singling out the beds for their exceptional comfort. Despite a couple of mentions about the need for better bathroom cleaning, the overall cleanliness of the rooms consistently receives high praise. Guests appreciate the ease of check-in and commend the friendliness and helpfulness of the staff, particularly the polite demeanor of the front desk personnel. The hotel offers a good breakfast selection, contributing to a pleasant start to the day. While some noise from other guests was noted, the property itself is described as clean and quiet. Additional conveniences like quick room switches for any issues further enhance the guest experience.
Beds
The beds at Best Western Mountainbrook Inn in Maggie Valley receive consistent praise for their comfort. Guests repeatedly highlight the plush and cozy nature of the beds, describing them as fantastic and noting how they contributed to a restful stay. The overall comfort is further echoed by guests who found the beds to be firm yet accommodating, striking a balance between support and softness. Alongside the comfort, the rooms meet guests' expectations with everything one might need, ensuring a well-rounded experience. Although some guests noted the mattresses as very hard, the general consensus leans heavily towards a positive sleeping experience that complements the clean and spacious ambiance of the rooms.
Cleanliness
The Best Western Mountainbrook Inn in Maggie Valley consistently garners praise for its commitment to cleanliness. Numerous reviews highlight the hotel's well-maintained rooms, frequently described as very clean, with nice furnishings and fairly new fixtures. Guests have commended the cleanliness of the entire property, noting that everything from the rooms to common areas is kept tidy and quiet. Although some visitors mentioned that certain parts of the bathroom could have benefited from a more thorough cleaning, overall impressions of cleanliness remain positive. The staff, particularly those attending to the breakfast area, are recognized for their friendliness and efficiency. Despite a few instances where room service was not provided during stays, the spacious and extremely clean accommodations underscore a satisfying and comfortable experience at the hotel.
Staff
At the Best Western Mountainbrook Inn in Maggie Valley, guests consistently praise the hotel staff for their exceptional service and warm hospitality. The check-in process is often highlighted as a pleasant experience, with the front desk staff receiving accolades for their friendliness and helpfulness. The management team is recognized for being accommodating, ensuring that guests have everything they need during their stay. Across various interactions, whether in the office or at breakfast, the staff are described as incredibly nice and attentive. Their commitment to providing excellent service stands out, creating a welcoming atmosphere that enhances the overall experience for visitors. Many guests find all the staff members to be truly amazing, leading to strong recommendations from several satisfied guests.
Yes, Best Western Mountainbrook Inn Maggie Valley has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Best Western Mountainbrook Inn Maggie Valley.
No, Best Western Mountainbrook Inn Maggie Valley doesn't allow dogs.
No, parking facilities aren't available at Best Western Mountainbrook Inn Maggie Valley.
No, Best Western Mountainbrook Inn Maggie Valley doesn't have a gym.