Mount Grace Hotel & Spa
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMount Grace Hotel & Spa is a picturesque retreat located just a short drive from Johannesburg, nestled atop the serene Magaliesburg. Surrounded by lush gardens, scenic mountains and abundant wildlife, the hotel provides a tranquil escape from city life, ideal for relaxation and nature appreciation. The beautifully designed facilities harmoniously blend into the natural surroundings and the excellent spa facilities and heated pools enhance the luxurious and calming ambiance.
The breakfast experience at Mount Grace Hotel & Spa is highly praised for its diverse and sumptuous offerings, served in a serene natural setting. Guests enjoy a wide variety of hot and cold dishes, including complimentary champagne for mimosas with attentive and exceptional service adding to the positive dining experience. While a few diners mentioned occasional cold food and limited options during busy periods, the breakfast remains a highlight of the stay.
Dinner at the hotel receives mixed reviews. The a la carte dining is well-regarded for its variety, flavor and presentation with specific mentions of excellent steak and fish dishes at the Rambling Vine restaurant. Conversely, the buffet offerings receive mixed feedback with some guests finding them lacking in flavor and variety. Overall, a la carte dining provides a more consistently enjoyable experience.
Rooms at Mount Grace Hotel & Spa are noted for their comfort, cleanliness and spaciousness, offering a peaceful retreat with some suites providing private pools and scenic views. However, the decor and amenities appear outdated and in need of maintenance. Issues such as broken furniture and malfunctioning appliances are common complaints. Despite this, the beautiful natural surroundings and overall tranquility are appreciated by guests.
The hotel’s cleanliness is generally commendable with housekeeping staff often praised for their thoroughness. However, some areas need attention, particularly dated decor, musty carpets and dusty balconies. Maintenance issues like poorly maintained bathroom fixtures and occasional pest sightings are also noted. A better focus on detail in cleaning and maintenance could enhance the overall guest experience.
Staff at Mount Grace Hotel & Spa are a significant asset, frequently praised for their friendliness, helpfulness and professionalism. The warm and accommodating nature of the staff is highlighted in many reviews with exceptional service being a recurring theme. Despite occasional slow service and disinterested staff in some areas, the overall sentiment remains very favorable.
Regarding WiFi services, guest experiences are mixed. While some appreciate the free and functional WiFi, others find the connection slow, unstable or unavailable in rooms. The quality of WiFi service appears inconsistent with guests noting a gap between different experiences.
The spa at Mount Grace Hotel & Spa stands out as a major highlight, offering professional and welcoming therapists, clean and superb facilities and a calming ambiance. Guests enjoy treatments such as massages and pedicures, supplemented by magnificent views, steam rooms, salt rooms and jacuzzis.
The gym facilities are also well-received, described as clean and well-equipped, reflecting the hotel's commitment to maintaining high standards. Although there was a mention of the gym being unavailable at one time, overall feedback is positive.
The pool areas provide various options, including private and heated pools with scenic views. Families particularly enjoy the facilities. However, some inconsistencies in temperature and cleanliness are noted, along with issues with poolside amenities being closed at times. The ambiance around the pool is lively, especially on Saturday afternoons with music and social activities.
The tennis courts are well-maintained, described as nice, clean and safe. However, there was a minor mention of missing tennis balls.
For families, Mount Grace Hotel & Spa is an ideal destination, offering spacious accommodations that ensure privacy and comfort, along with a highly enjoyable kids club that provides entertainment and engagement for children.
In summary, Mount Grace Hotel & Spa offers a serene and luxurious retreat with exceptional breakfast and spa experiences, friendly and professional staff and enjoyable family-friendly amenities. Some areas, such as room maintenance, WiFi services and poolside management, could benefit from improvements to elevate the overall guest experience.
Categories
The breakfast experience at Mount Grace Hotel & Spa is highly praised for its diverse and sumptuous offerings, served in a serene natural setting. Guests enjoy a wide variety of hot and cold dishes, including complimentary champagne for mimosas with attentive and exceptional service adding to the positive dining experience. While a few diners mentioned occasional cold food and limited options during busy periods, the breakfast remains a highlight of the stay.
Dinner at the hotel receives mixed reviews. The a la carte dining is well-regarded for its variety, flavor and presentation with specific mentions of excellent steak and fish dishes at the Rambling Vine restaurant. Conversely, the buffet offerings receive mixed feedback with some guests finding them lacking in flavor and variety. Overall, a la carte dining provides a more consistently enjoyable experience.
Rooms at Mount Grace Hotel & Spa are noted for their comfort, cleanliness and spaciousness, offering a peaceful retreat with some suites providing private pools and scenic views. However, the decor and amenities appear outdated and in need of maintenance. Issues such as broken furniture and malfunctioning appliances are common complaints. Despite this, the beautiful natural surroundings and overall tranquility are appreciated by guests.
The hotel’s cleanliness is generally commendable with housekeeping staff often praised for their thoroughness. However, some areas need attention, particularly dated decor, musty carpets and dusty balconies. Maintenance issues like poorly maintained bathroom fixtures and occasional pest sightings are also noted. A better focus on detail in cleaning and maintenance could enhance the overall guest experience.
Staff at Mount Grace Hotel & Spa are a significant asset, frequently praised for their friendliness, helpfulness and professionalism. The warm and accommodating nature of the staff is highlighted in many reviews with exceptional service being a recurring theme. Despite occasional slow service and disinterested staff in some areas, the overall sentiment remains very favorable.
Regarding WiFi services, guest experiences are mixed. While some appreciate the free and functional WiFi, others find the connection slow, unstable or unavailable in rooms. The quality of WiFi service appears inconsistent with guests noting a gap between different experiences.
The spa at Mount Grace Hotel & Spa stands out as a major highlight, offering professional and welcoming therapists, clean and superb facilities and a calming ambiance. Guests enjoy treatments such as massages and pedicures, supplemented by magnificent views, steam rooms, salt rooms and jacuzzis.
The gym facilities are also well-received, described as clean and well-equipped, reflecting the hotel's commitment to maintaining high standards. Although there was a mention of the gym being unavailable at one time, overall feedback is positive.
The pool areas provide various options, including private and heated pools with scenic views. Families particularly enjoy the facilities. However, some inconsistencies in temperature and cleanliness are noted, along with issues with poolside amenities being closed at times. The ambiance around the pool is lively, especially on Saturday afternoons with music and social activities.
The tennis courts are well-maintained, described as nice, clean and safe. However, there was a minor mention of missing tennis balls.
For families, Mount Grace Hotel & Spa is an ideal destination, offering spacious accommodations that ensure privacy and comfort, along with a highly enjoyable kids club that provides entertainment and engagement for children.
In summary, Mount Grace Hotel & Spa offers a serene and luxurious retreat with exceptional breakfast and spa experiences, friendly and professional staff and enjoyable family-friendly amenities. Some areas, such as room maintenance, WiFi services and poolside management, could benefit from improvements to elevate the overall guest experience.
Hotel for Honeymoon
Nestled in the Magaliesburg mountains, Mount Grace offers a serene and romantic setting with its spa, stunning views, and gourmet dining. The luxurious rooms and attentive service ensure a memorable honeymoon experience.
Hotel with Spa
This hotel boasts an award-winning spa highly regarded for its comprehensive Hydrotherapy Spa Gardens, featuring a flotation pool, outdoor jacuzzi, and reflexology walkway, offering a truly immersive wellness experience.
Family Friendly Hotel
This hotel offers a serene escape with family-friendly amenities including spacious rooms and suites. It has dedicated kids' activities, multiple swimming pools, and extensive gardens for exploration. The spa provides relaxation for parents while children are entertained.
Romantic Hotel
Situated in the Magaliesburg mountains, it features luxurious rooms, a spa, and beautiful gardens. The hotel's serene atmosphere, coupled with its fine dining options, offers a romantic and rejuvenating experience.
Hotel with Swimming Pool
This hotel offers panoramic views of the Magaliesburg Mountains, an outdoor pool, and lush gardens. It also has an indoor pool, spa, and family-friendly amenities.
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Hotel with Parking
This hotel offers secure outside parking free of charge. It is situated on a sprawling country estate in the Magaliesberg Mountains, providing convenient access and ample parking space.
Accessible Hotel
This hotel is included based on its listing in the provided accessible hotels database for the Krugersdorp area.
Hotel with Tennis Courts
Offers well-maintained, clean, and safe tennis courts for an enjoyable playing experience. It is a well-regarded hotel and spa, providing a relaxing atmosphere.
Hotel with Outdoor Pool
This hotel features an outdoor pool and lush gardens, with panoramic views of the Magaliesburg Mountains. It is a country-style hotel with both indoor and outdoor pool facilities.
Hotel with Children's Pool
Mount Grace Hotel & Spa offers a dedicated Kids Club with a splash pool, jungle gym, and jumping castle. There are also two outdoor pools, including a heated one, suitable for families.
Hotel with Indoor Pool
Situated in Magaliesburg, this hotel offers a spa and wellness center. The inclusion of an indoor pool enhances the relaxation options for guests.
Hotel with Heated Pool
Located in Magaliesburg, Mount Grace Hotel & Spa offers a tranquil retreat with its heated pools and spa facilities. The picturesque setting and luxurious accommodations provide a perfect escape from the city. Guests appreciate the serene environment and top-notch service.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Business Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
Located just a short drive from Johannesburg, Mount Grace Hotel & Spa sits majestically atop the Magaliesburg, offering guests a serene escape from city life. The setting is tranquil, surrounded by beautiful gardens, scenic mountains and lush natural landscapes. This secluded haven provides an ideal retreat with amazing views and a peaceful atmosphere.
The hotel is lauded for its perfect balance of accessibility and seclusion, feeling like a proper getaway without being too far from the city. Guests find the environment picturesque and tranquil with beautifully designed facilities that harmoniously integrate into the natural surroundings.
The location boasts a variety of landscapes, including stunning valleys and well-maintained gardens, making it a wonderful spot for relaxation and nature appreciation. Scenic views, beautiful trees and an abundance of local wildlife add to the charm and peacefulness of the property. Guests particularly enjoy the serenity and spaciousness with suites thoughtfully spaced out to enhance privacy and comfort.
The ambiance is both luxurious and calming, ideal for those looking to unwind. The excellent spa facilities and heated pool complement the setting perfectly, adding to the overall experience of tranquility and luxury at Mount Grace Hotel & Spa.
Mount Grace Hotel & Spa offers an extensive and superb breakfast experience that has garnered high praise from its guests. The breakfast spread is diverse, featuring a wide variety of hot and cold dishes, including sweet and savory options that cater to different tastes. Many guests highlighted the inclusion of complimentary champagne or sparkling wine, enhancing the morning meal with a touch of luxury suitable for creating refreshing mimosas.
The buffet style is particularly noted for its presentation and the range of choices available, such as fresh fruit, pastries and well-prepared warm items. The breakfast service is often described as excellent with attentive staff who go above and beyond to ensure a pleasurable dining experience.
While the majority of feedback is overwhelmingly positive, a few guests did note some inconsistencies, such as cold food on occasion and limited items during busier periods. Despite these minor drawbacks, the overall consensus is that the breakfast at Mount Grace Hotel & Spa is a highlight of the stay, characterized by its sumptuous offerings and exceptional service. Guests can enjoy their meal in the serene setting of the hotel, nestled in the beautiful and peaceful natural surroundings, which further enhances the relaxing breakfast experience.
The dinner experience at Mount Grace Hotel & Spa features a blend of highs and lows according to guest reviews. On the positive side, the a la carte dining receives high praise with many guests commending the variety, flavor and overall presentation. Specific dishes like the steak and the fish of the day have been noted as exceptional. The Rambling Vine restaurant seems to stand out as a highlight for many, providing a memorable and special dining experience.
However, the buffet offerings have garnered mixed feedback. While some guests appreciated the generous selection and found it satisfying, others found it lacking in flavor and variety and sometimes not up to the expected standard. Issues such as slow service, overpriced meals and limited menu options also surfaced in several reviews. Room service, in particular, was criticized for its slow delivery and limited choices.
Overall, the a la carte dining seems to deliver a more consistent and enjoyable experience compared to the buffet, which could benefit from improvements to meet the expectations of a five-star establishment. Despite these inconsistencies, many guests enjoyed their meals and found the food to be well-cooked and delicious.
Mount Grace Hotel & Spa offers a mix of experiences in its rooms, characterized by comfort and cleanliness but also hampered by signs of aging and maintenance issues. Many guests appreciated the spaciousness and tranquility of the rooms, often describing them as clean, comfortable and well-maintained. Some rooms come with unique perks like private pools and picturesque views, adding a touch of luxury.
However, several reviews highlight the need for a revamp as the decor and amenities appear outdated. Issues such as broken furniture, malfunctioning appliances and inadequate room heating were common complaints. Privacy concerns, particularly around the pool area and occasional lapses in cleanliness—such as dirty balconies and dust—were also mentioned. Despite these drawbacks, guests frequently noted the beautiful natural surroundings and the overall peaceful atmosphere, which offered a pleasant retreat.
While there is praise for the spacious and picturesque aspects of the rooms, it's clear that the hotel would benefit from addressing the maintenance and updating needs to meet the expectations set by its premium pricing. Better attention to detail in housekeeping and guest services could enhance the overall guest experience.
The Mount Grace Hotel & Spa offers a mixed experience when it comes to bed comfort. Many guests found the beds to be quite comfortable with positive comments highlighting the quality bedding and overall comfort. There were several mentions of clean sheets and a cozy sleep environment and some guests praised the beds as being very comfortable or even exceptional.
However, there were also recurring remarks about discomfort with some guests finding the beds too hard or creaky and pillows that were reported as uncomfortable or too soft. The issue of beds being pushed together or joined was noted, creating discomfort for some visitors. Additionally, torn linen and the absence of electric blankets were points of dissatisfaction for a few.
While feedback on bed comfort varies, the general sentiment leans more towards a pleasant and cozy experience for many guests.
Mount Grace Hotel & Spa is appreciated by guests for its clean and well-maintained rooms with many reviewers noting the excellent job done by the housekeeping staff. The grounds and communal areas are noted for being generally clean, contributing to an inviting atmosphere. Guests frequently describe their accommodations as "very clean," "spotless," and "immaculate."
However, there are areas in need of attention. Common complaints include dated decor, musty and dirty carpets and balconies with dusty furnishings. Some specific issues also emerged, such as uncleared plates, dirty pool areas and occasional sightings of pests like cockroaches and flies. Maintenance issues were noted, including poorly maintained bathroom fixtures and mildew in showers.
While the housekeeping staff is often praised for their punctuality and thoroughness, several guests pointed out lapses such as dirty plates, cobwebs and uncleaned balconies. The hotel’s communal and dining areas could benefit from more frequent cleaning and overall upkeep.
Despite these criticisms, the property remains popular for its neat grounds, comfortable beds and overall pleasant rooms. Attention to detail in cleaning and maintenance, as well as some updates to decor, would significantly enhance the guest experience.
Mount Grace Hotel & Spa garners a consistently positive sentiment when it comes to their staff with guests frequently praising their friendliness, helpfulness and professionalism. The majority of the reviews highlight the staff's warm, accommodating nature, making the guests feel welcome and comfortable, from check-in to check-out.
Exceptional service is a recurring theme with particular mentions of staff being individually thanked for their efforts. Guests found the reception staff, including specific members like Thabiso and Bakang, to be outstanding and cheerful. Waitstaff and personnel at the restaurant are generally viewed as pleasant and attentive, contributing to an overall positive dining experience.
The hotel staff is often described as knowledgeable and eager to serve with many guests noting the high level of professionalism and attentiveness. However, there are occasional mentions of slow service in certain areas, particularly at the terrace/restaurant and poolside and some staff appearing disinterested at times.
Despite a few hiccups, the overall sentiment regarding the staff at Mount Grace Hotel & Spa remains very favorable. Guests often emphasize the general kindness and efficiency of the team, which significantly enhances their stay. The combination of professional, courteous and super friendly staff, along with excellent amenities and a beautiful location, makes a stay at this hotel a memorable and pleasant experience.
Guests at Mount Grace Hotel & Spa have mixed experiences regarding the WiFi services. On the positive side, some guests appreciated the inclusion of free WiFi and found it to be functional with instances where the connection worked perfectly and provided unlimited access at great speeds. This allowed them to stay connected with others during their stay.
However, there were numerous complaints about the WiFi as well. Many reviews mentioned that the WiFi connection was often slow, unstable or completely unworkable. Some guests reported zero WiFi reception in their rooms and others highlighted the general inadequacy of the WiFi system. The absence of services like Netflix and a limited number of channels also added to their dissatisfaction. Additionally, a lack of phone signal compounded connectivity issues for some visitors.
In summary, while Mount Grace Hotel & Spa offers free WiFi, the quality of the service appears inconsistent with a noticeable gap between the experiences of different guests.
Nestled at the top of Mount Grace Hotel, the spa boasts magnificent views that enhance the relaxation experience. The spa facilities are described as clean, neat and superb with excellent services and a calming ambiance that guests find wonderfully relaxing. Professional and welcoming therapists add to the experience, offering outstanding treatments such as massages and pedicures that leave guests feeling rejuvenated.
The spa features include a steam room, salt room, flotation pool and jacuzzi, all of which are well-maintained and contribute to the overall sense of luxury. Guests particularly highlight the magnificent scenery and relaxed atmosphere, which create a truly out-of-this-world spa experience. Despite some mentions of high prices and occasional unavailability due to full bookings, most reviews speak highly of the excellent service, reasonable prices and incredible spa treatments.
Guests enjoy the uplifting ambiance and superior massages with some noting that the spa alone makes the visit worthwhile. Rooms near the spa are also praised for their beauty and added amenities like private hot pools and balconies with stunning views. Overall, the spa at Mount Grace Hotel and Spa stands out as a highlight, offering an exceptional sanctuary for relaxation and pampering.
Mount Grace Hotel & Spa offers a commendable gym experience, praised for its excellent facilities and fully functional indoor gym. The gym is consistently described as clean and amazing, reflecting the meticulous maintenance upheld by the hotel. Although there was a mention of the gym being unavailable at one point, the overall feedback remains positive. Guests also highlight the spa, noting it is worth the visit or even the trip, further adding to the hotel's appeal. The rooms are noted for their cleanliness, although some reviews suggest they could benefit from a little update. Overall, the hotel impresses with its clean and well-maintained amenities, particularly the gym and spa.
Mount Grace Hotel & Spa offers a diverse array of pool options that cater to various preferences. Guests have appreciated the variety, highlighting private pools and specialized heated pools, including ones for children. Many reviews mention the pools as a relaxing retreat with lovely garden surroundings and scenic mountain views. This leisure spot seems well-enjoyed by families with children particularly enjoying the facilities.
However, the experience appears to be inconsistent. While some guests praised the warmth of the heated pools, others found them too cold and noted issues with cleanliness and maintenance. There were also periods when the poolside amenities, like the sauna and jacuzzi, were closed, contributing to mixed feedback.
The ambiance around the pool is described as lively, especially on Saturday afternoons with music and social activities. The hotel also garners positive remarks for its environment and setting, contributing to the overall pleasant experience for pool-goers. Yet, some areas, such as poolside service and the tidiness of pool decks, could use improvement.
Overall, the pool area at Mount Grace Hotel & Spa is a significant attraction, offering enjoyment and relaxation, albeit with occasional maintenance and service shortcomings.
The descriptions of the tennis courts at Mount Grace Hotel & Spa suggest positive features such as being nice, clean and safe, which provide an enjoyable and secure playing environment. However, it appears there was a minor issue with missing tennis balls. Overall, the courts seem to be well-maintained and satisfactory for guests.
Mount Grace Hotel & Spa provides an ideal setting for a family retreat, offering spacious and family-friendly accommodations. The suites ensure great privacy with family units that comfortably accommodate all members, making it a perfect destination for a family holiday. Numerous guests highlight the kids club as a particularly enjoyable feature with many children having a blast and engaging actively, contributing to a pleasant and entertaining experience for the young ones.
Parents also appreciate the cleanliness and spaciousness of the facilities with positive remarks about the well-maintained spa and gym. The day spa has garnered praise, making it a valued part of the visit, although it is noted that children are not allowed in the spa area.
Despite a few comments regarding noise levels due to the presence of many families, the general consensus points to Mount Grace Hotel & Spa being an excellent choice for family-oriented activities and hospitality. It's a destination where families can enjoy quality time together, making it a great option for creating cherished memories. The staff's willingness to accommodate special requests, such as providing hot chocolate for children, further enhances the experience, ensuring a warm and welcoming stay for all ages.
Mount Grace Hotel & Spa is described as a luxurious destination with certain reviews lauding it as worthy of a five-star rating. Many guests appreciated the clean rooms, consistently mentioning the cleanliness as a significant highlight. The hotel is noted for providing a definite five-star experience for some visitors with excellent service and luxurious accommodations often emphasized.
However, discrepancies in meeting the five-star standards were frequently pointed out. Some guests found the infrastructure in disrepair, meals and services lacking and the overall experience not up to par with what one would expect from such a prestigious rating. The buffet, in particular, received criticism for its quality and selection.
The spa services also drew mixed reactions with some praising it as a five-star experience while others felt it fell short of expectations. Attention to finer details like providing laundry bags and the response to customer concerns were areas highlighted needing improvement.
Overall, while Mount Grace Hotel & Spa has elements of a luxury resort, there are notable gaps in consistency and service quality that some guests believe need addressing to truly meet five-star expectations.
Mount Grace Hotel & Spa proves to be a commendable choice for business travelers, offering a range of facilities and services designed to meet professional needs. The hotel boasts excellent WiFi and a well-equipped business center, making it suitable for online work and meetings. Business facilities are noted to be good with suites featuring working desks that provide a productive environment. The rooms are consistently highlighted as clean, which adds to their appeal for those on business trips. Despite some ongoing issues, the hotel maintains a good reputation for its business services, making it a solid option for those needing a clean and efficient work-friendly space.
Mount Grace Hotel & Spa has received praise for its accessibility features, highlighting the property's commitment to accommodating guests with disabilities. The hotel offers wheelchair accessible facilities and maintains a clean environment, ensuring a comfortable stay. The 24-hour reception adds a layer of convenience for all guests. Despite a few mentions of the entrance being tricky and in need of better maintenance, the overall feedback remains positive with many finding the place easily navigable. The reviews indicate that while there are areas for improvement, the hotel provides a largely accessible and welcoming environment for guests with disabilities.
The children's pool at Mount Grace Hotel & Spa receives mixed feedback from guests. Many highlight that the pool area is great for kids, offering a well-maintained and clean environment. It includes a heated pool and a splash pool, making it enjoyable for young visitors. The friendly and helpful staff add to the positive experience with the kids club also being praised as an awesome feature. However, some reviews mention that the pool area could benefit from more maintenance and adequate staffing to meet children's needs. Despite these areas for improvement, the overall atmosphere is complemented by the amazing spa, which many guests found to be the highlight of their stay.
The heated pool at Mount Grace Hotel & Spa receives frequent praise from guests. Descriptions range from cozy and lovely to a highlight of their stay. Families particularly appreciate the kid-friendly heated pool with children reportedly loving both the heated pool and the dedicated children's pool. Private heated plunge pools in suites are noted as a luxurious feature, although some guests mentioned the need for better maintenance regarding cleanliness. Additionally, the warm outdoor pool near the spa is often highlighted as a memorable experience. Spa treatments and other facilities complement the pool offerings, making for a relaxing visit. Overall, the heated pool stands out as a significant and cherished feature of the hotel.
Mount Grace Hotel & Spa offers guests a range of outdoor pool experiences that highlight both privacy and enjoyment. The private hot pools attached to the rooms provide a secluded option for relaxation, contributing to the overall sense of calm and retreat. General outdoor areas, including the spa pool, are noted for their cleanliness, making them appealing for health-conscious visitors. Guests have particularly appreciated the main swimming pool and the nice outdoor pool available for leisure. However, some elements such as the outdoor lighting and maintenance of the floor and furniture on the pool decks could be improved to enhance the aesthetic appeal and functionality of these spaces. Despite these minor issues, the hotel's outdoor pools still offer a pleasurable experience for those looking to unwind in style.
The reviews of the indoor pool at Mount Grace Hotel & Spa highlight several positive aspects. The indoor pool is frequently described as clean, heated and well-maintained, making it a standout feature of the hotel. Guests particularly appreciate the warmth of the pool, allowing them to enjoy their swim comfortably. Descriptions like "amazing," "excellent," and "lovely" suggest a high level of satisfaction with this facility. Additionally, the heated nature of the pool has been noted as a great feature, especially for families spending time in the water. Overall, the indoor pool at Mount Grace Hotel & Spa is well-regarded and contributes positively to the overall guest experience.
Mount Grace Hotel & Spa is an ideal destination for honeymooners, offering a romantic and superb setting perfect for special anniversary celebrations. The facilities and amenities are top-notch with the hotel providing special touches and upgrades for honeymooning couples, enhancing their experience. Guests consistently note the cleanliness of the property, describing it as clean, souped clean and refreshed. There are positive mentions of good meals, making dining an enjoyable part of the stay. Overall, Mount Grace Hotel & Spa appears to be an excellent choice for couples seeking a memorable and romantic getaway.
Nestled amidst extraordinary scenery and tranquility, Mount Grace Hotel & Spa is lauded for its luxurious setting and beautiful surroundings. This resort effortlessly combines luxury with access to nature, offering an exceptional retreat for those craving a serene yet opulent escape. Though some guests note that the decor seems a bit tired, the overall cleanliness and luxurious amenities are frequently highlighted.
The hotel's spa services are repeatedly described as luxurious, providing world-class pampering that adds to the overall sense of indulgence. Restaurant staff are commended for their exceptional attentiveness and courtesy, contributing to the high standard of service.
Despite a few mentions of not fully meeting five-star expectations, the consensus speaks to a high level of luxury that makes Mount Grace worthy of a romantic getaway or a rejuvenating retreat. With impressive products and very nice facilities, Mount Grace Hotel & Spa offers a luxurious experience that many find worth the time spent.
Mount Grace Hotel & Spa offers an idyllic retreat for couples seeking a romantic escape. Nestled in a serene and tranquil setting amidst nature, the hotel provides an intimate atmosphere perfect for unwinding from the hustle and bustle of daily life. Guests frequently highlight the romantic turndown service featuring rose petals and chocolates, which adds a special touch to their stay.
The location is conveniently close to the city, making it an accessible yet lovely break. The cozy rooms exude a romantic atmosphere, providing a perfect setting for honeymooners or couples celebrating anniversaries. The spa and picnic spots are noted as particularly romantic, offering serene spaces for couples to relax and connect.
Evenings spent gazing at the stars add to the enchanting experience, contributing to what many describe as some of their best holidays as a couple. Cleanliness is also a consistent positive, ensuring a relaxing and stress-free stay. Overall, Mount Grace Hotel & Spa is an ideal destination for romantic getaways with its secluded, intimate setting between the mountains and thoughtful romantic touches.
Location Show Map
Location
The hotel is lauded for its perfect balance of accessibility and seclusion, feeling like a proper getaway without being too far from the city. Guests find the environment picturesque and tranquil with beautifully designed facilities that harmoniously integrate into the natural surroundings.
The location boasts a variety of landscapes, including stunning valleys and well-maintained gardens, making it a wonderful spot for relaxation and nature appreciation. Scenic views, beautiful trees and an abundance of local wildlife add to the charm and peacefulness of the property. Guests particularly enjoy the serenity and spaciousness with suites thoughtfully spaced out to enhance privacy and comfort.
The ambiance is both luxurious and calming, ideal for those looking to unwind. The excellent spa facilities and heated pool complement the setting perfectly, adding to the overall experience of tranquility and luxury at Mount Grace Hotel & Spa.
Breakfast
The buffet style is particularly noted for its presentation and the range of choices available, such as fresh fruit, pastries and well-prepared warm items. The breakfast service is often described as excellent with attentive staff who go above and beyond to ensure a pleasurable dining experience.
While the majority of feedback is overwhelmingly positive, a few guests did note some inconsistencies, such as cold food on occasion and limited items during busier periods. Despite these minor drawbacks, the overall consensus is that the breakfast at Mount Grace Hotel & Spa is a highlight of the stay, characterized by its sumptuous offerings and exceptional service. Guests can enjoy their meal in the serene setting of the hotel, nestled in the beautiful and peaceful natural surroundings, which further enhances the relaxing breakfast experience.
Dinner
However, the buffet offerings have garnered mixed feedback. While some guests appreciated the generous selection and found it satisfying, others found it lacking in flavor and variety and sometimes not up to the expected standard. Issues such as slow service, overpriced meals and limited menu options also surfaced in several reviews. Room service, in particular, was criticized for its slow delivery and limited choices.
Overall, the a la carte dining seems to deliver a more consistent and enjoyable experience compared to the buffet, which could benefit from improvements to meet the expectations of a five-star establishment. Despite these inconsistencies, many guests enjoyed their meals and found the food to be well-cooked and delicious.
Rooms
However, several reviews highlight the need for a revamp as the decor and amenities appear outdated. Issues such as broken furniture, malfunctioning appliances and inadequate room heating were common complaints. Privacy concerns, particularly around the pool area and occasional lapses in cleanliness—such as dirty balconies and dust—were also mentioned. Despite these drawbacks, guests frequently noted the beautiful natural surroundings and the overall peaceful atmosphere, which offered a pleasant retreat.
While there is praise for the spacious and picturesque aspects of the rooms, it's clear that the hotel would benefit from addressing the maintenance and updating needs to meet the expectations set by its premium pricing. Better attention to detail in housekeeping and guest services could enhance the overall guest experience.
Beds
However, there were also recurring remarks about discomfort with some guests finding the beds too hard or creaky and pillows that were reported as uncomfortable or too soft. The issue of beds being pushed together or joined was noted, creating discomfort for some visitors. Additionally, torn linen and the absence of electric blankets were points of dissatisfaction for a few.
While feedback on bed comfort varies, the general sentiment leans more towards a pleasant and cozy experience for many guests.
Cleanliness
However, there are areas in need of attention. Common complaints include dated decor, musty and dirty carpets and balconies with dusty furnishings. Some specific issues also emerged, such as uncleared plates, dirty pool areas and occasional sightings of pests like cockroaches and flies. Maintenance issues were noted, including poorly maintained bathroom fixtures and mildew in showers.
While the housekeeping staff is often praised for their punctuality and thoroughness, several guests pointed out lapses such as dirty plates, cobwebs and uncleaned balconies. The hotel’s communal and dining areas could benefit from more frequent cleaning and overall upkeep.
Despite these criticisms, the property remains popular for its neat grounds, comfortable beds and overall pleasant rooms. Attention to detail in cleaning and maintenance, as well as some updates to decor, would significantly enhance the guest experience.
Staff
Exceptional service is a recurring theme with particular mentions of staff being individually thanked for their efforts. Guests found the reception staff, including specific members like Thabiso and Bakang, to be outstanding and cheerful. Waitstaff and personnel at the restaurant are generally viewed as pleasant and attentive, contributing to an overall positive dining experience.
The hotel staff is often described as knowledgeable and eager to serve with many guests noting the high level of professionalism and attentiveness. However, there are occasional mentions of slow service in certain areas, particularly at the terrace/restaurant and poolside and some staff appearing disinterested at times.
Despite a few hiccups, the overall sentiment regarding the staff at Mount Grace Hotel & Spa remains very favorable. Guests often emphasize the general kindness and efficiency of the team, which significantly enhances their stay. The combination of professional, courteous and super friendly staff, along with excellent amenities and a beautiful location, makes a stay at this hotel a memorable and pleasant experience.
Wi-Fi
However, there were numerous complaints about the WiFi as well. Many reviews mentioned that the WiFi connection was often slow, unstable or completely unworkable. Some guests reported zero WiFi reception in their rooms and others highlighted the general inadequacy of the WiFi system. The absence of services like Netflix and a limited number of channels also added to their dissatisfaction. Additionally, a lack of phone signal compounded connectivity issues for some visitors.
In summary, while Mount Grace Hotel & Spa offers free WiFi, the quality of the service appears inconsistent with a noticeable gap between the experiences of different guests.
Spa
The spa features include a steam room, salt room, flotation pool and jacuzzi, all of which are well-maintained and contribute to the overall sense of luxury. Guests particularly highlight the magnificent scenery and relaxed atmosphere, which create a truly out-of-this-world spa experience. Despite some mentions of high prices and occasional unavailability due to full bookings, most reviews speak highly of the excellent service, reasonable prices and incredible spa treatments.
Guests enjoy the uplifting ambiance and superior massages with some noting that the spa alone makes the visit worthwhile. Rooms near the spa are also praised for their beauty and added amenities like private hot pools and balconies with stunning views. Overall, the spa at Mount Grace Hotel and Spa stands out as a highlight, offering an exceptional sanctuary for relaxation and pampering.
Gym
Pool
However, the experience appears to be inconsistent. While some guests praised the warmth of the heated pools, others found them too cold and noted issues with cleanliness and maintenance. There were also periods when the poolside amenities, like the sauna and jacuzzi, were closed, contributing to mixed feedback.
The ambiance around the pool is described as lively, especially on Saturday afternoons with music and social activities. The hotel also garners positive remarks for its environment and setting, contributing to the overall pleasant experience for pool-goers. Yet, some areas, such as poolside service and the tidiness of pool decks, could use improvement.
Overall, the pool area at Mount Grace Hotel & Spa is a significant attraction, offering enjoyment and relaxation, albeit with occasional maintenance and service shortcomings.
Tennis
Family
Parents also appreciate the cleanliness and spaciousness of the facilities with positive remarks about the well-maintained spa and gym. The day spa has garnered praise, making it a valued part of the visit, although it is noted that children are not allowed in the spa area.
Despite a few comments regarding noise levels due to the presence of many families, the general consensus points to Mount Grace Hotel & Spa being an excellent choice for family-oriented activities and hospitality. It's a destination where families can enjoy quality time together, making it a great option for creating cherished memories. The staff's willingness to accommodate special requests, such as providing hot chocolate for children, further enhances the experience, ensuring a warm and welcoming stay for all ages.
5 Star
However, discrepancies in meeting the five-star standards were frequently pointed out. Some guests found the infrastructure in disrepair, meals and services lacking and the overall experience not up to par with what one would expect from such a prestigious rating. The buffet, in particular, received criticism for its quality and selection.
The spa services also drew mixed reactions with some praising it as a five-star experience while others felt it fell short of expectations. Attention to finer details like providing laundry bags and the response to customer concerns were areas highlighted needing improvement.
Overall, while Mount Grace Hotel & Spa has elements of a luxury resort, there are notable gaps in consistency and service quality that some guests believe need addressing to truly meet five-star expectations.
Business
Accessible
Children's Pool
Heated Pool
Outdoor Pool
Indoor Pool
Honeymoon
Luxury
The hotel's spa services are repeatedly described as luxurious, providing world-class pampering that adds to the overall sense of indulgence. Restaurant staff are commended for their exceptional attentiveness and courtesy, contributing to the high standard of service.
Despite a few mentions of not fully meeting five-star expectations, the consensus speaks to a high level of luxury that makes Mount Grace worthy of a romantic getaway or a rejuvenating retreat. With impressive products and very nice facilities, Mount Grace Hotel & Spa offers a luxurious experience that many find worth the time spent.
Romantic
The location is conveniently close to the city, making it an accessible yet lovely break. The cozy rooms exude a romantic atmosphere, providing a perfect setting for honeymooners or couples celebrating anniversaries. The spa and picnic spots are noted as particularly romantic, offering serene spaces for couples to relax and connect.
Evenings spent gazing at the stars add to the enchanting experience, contributing to what many describe as some of their best holidays as a couple. Cleanliness is also a consistent positive, ensuring a relaxing and stress-free stay. Overall, Mount Grace Hotel & Spa is an ideal destination for romantic getaways with its secluded, intimate setting between the mountains and thoughtful romantic touches.
Yes, Mount Grace Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Mount Grace Hotel & Spa.
No, Mount Grace Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Mount Grace Hotel & Spa.
Yes, Mount Grace Hotel & Spa has a gym.
Location Show Map
More Options
