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Chic & Basic dot
Madrid, 5 Calle del Maestro Victoria40.418445,-3.705356(Show on Map)
8.8
Excellent
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
Chic & Basic Dot in Madrid offers a compelling experience for travelers, primarily attributed to its unbeatable central location. Situated within walking distance of significant landmarks such as Gran Vía, Puerta del Sol, Plaza Mayor and the Royal Palace, the hotel makes exploring the city remarkably convenient. Despite being in the bustling city center, it provides a peaceful retreat with soundproofed rooms, ensuring a quiet and restful stay. The modern and stylish design of the hotel complements its strategic positioning, offering clean and comfortable accommodations enhanced by friendly and attentive staff.
The breakfast at Chic & Basic Dot offers a health-conscious experience with high-quality ingredients and unique options, including gluten-free and vegan dishes. Although the à la carte format may not appeal to everyone due to its limited variety, many guests appreciate the fresh and delicious offerings. The in-house restaurant continues the trend of quality dining, praised for its original and healthy dishes, although some guests experienced inconsistent service.
Guestrooms are modern, functional and praised for their cleanliness and comfort. The bathrooms stand out for their convenience and spaciousness with open showers and large TV screens adding to the charm. However, room sizes vary and some guests noted issues with lighting and storage space, which may impact longer stays or business trips. The hotel's cleanliness is consistently highlighted with daily cleaning services maintaining high standards throughout the property.
The exceptional staff at Chic & Basic Dot receive extensive praise for their warmth, attentiveness and professionalism. From the receptionists to the housekeeping team, the staff's helpfulness and friendly demeanor enhance the overall guest experience.
WiFi at the hotel is generally satisfactory with good speeds and stable connections, although some guests reported occasional connectivity issues and weak coverage in certain rooms.
The beds at Chic & Basic Dot receive overwhelmingly positive feedback for their comfort, cleanliness and quality, contributing to a restful stay. The minimalist yet welcoming design of the hotel meets the expectations of a three-star establishment and, in some aspects, even surpasses them. While there are minor areas for improvement, such as diversity in breakfast options and consistency in room amenities, the overall value for money, strategic location and thoughtful design make Chic & Basic Dot a solid choice for travelers visiting Madrid.
3 Star
Accessible
Room Types
Classic RoomThis double room features air conditioning, sofa and cable TV.
Superior Double Room with TerraceThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit has 1 bed.
Deluxe Double or Twin RoomThis air-conditioned twin/double room includes a flat-screen TV with cable channels and a private bathroom.
Guest Reviews
8.8
Excellent
Review Summaries
Location
Located in the heart of Madrid, Chic & Basic Dot boasts an exceptional and unbeatable location, making it ideal for travelers seeking to explore the city with ease. The hotel's central positioning places guests within walking distance of major attractions, including Gran Vía, Puerta del Sol, Plaza Mayor and the Royal Palace. Additionally, proximity to multiple metro stations and vibrant shopping streets ensures that navigating the city is a breeze.
Despite its bustling surroundings, the hotel offers a tranquil retreat with soundproofed rooms, allowing guests to enjoy a quiet and restful stay. The convenience of being in the city center combined with the peaceful ambiance of the accommodations provides the perfect balance for visitors.
The modern and stylish design of the hotel complements its strategic location, offering clean, comfortable and well-equipped rooms. Friendly and attentive staff further enhance the guest experience, ensuring a pleasant and memorable stay. For those planning a short trip, Chic & Basic Dot's superb location and amenities make it an excellent choice for immersing oneself in the vibrant culture and attractions of Madrid.
Breakfast
Chic & Basic dot offers a distinct breakfast experience that has garnered mixed reviews. Many guests appreciated the healthy and gluten-free options available, describing the food as delicious, fresh and satisfying. The breakfast is served à la carte at the adjacent Naked&Sated restaurant, bypassing the traditional buffet format. Some found this approach appealing with particular praise for the quality of ingredients and the unique menu options, which include smoothies, toast with eggs and fresh orange juice.
However, others found the options too limited, especially those expecting a more varied or traditional breakfast spread. The portion sizes and lack of variety were points of contention with some guests noting that the menu was repetitive and not particularly generous. Vegan and sugar-free dishes were a highlight for some but a drawback for those with different dietary preferences. The service was also mentioned as being slow at times, which detracted from the overall experience for some patrons.
Overall, the breakfast at Chic & Basic dot is characterized by its health-conscious offerings and high-quality ingredients, though it may not meet everyone’s expectations due to its limited variety and à la carte format. The location of the breakfast venue was also a positive note, offering convenience despite some operational hiccups.
Dinner
Chic & Basic dot offers an excellent dining experience with an in-house restaurant praised for its original and healthy dishes, making it convenient for guests returning from a day of exploring. The food quality is consistently highlighted as amazing and varied, offering options for health-conscious diners, including gluten-free choices. Additionally, the hotel's location is advantageous with numerous wonderful eating spots and good restaurants nearby, providing quick routes to explore various culinary experiences.
However, it's important to note that some guests have reported unfavorable interactions with the restaurant staff, describing their behavior as unfriendly and unpleasant. While the food itself receives high marks, the inconsistency in treatment from the staff can impact the overall dining experience.
In conclusion, Chic & Basic dot's restaurant excels in culinary offerings, but potential visitors should be prepared for the possibility of mixed service interactions.
Rooms
The rooms at Chic & Basic dot have generally received positive feedback for their modern and functional design with a focus on cleanliness and comfort. The bathrooms are particularly highlighted for their convenience and spaciousness with some rooms featuring open showers and large TV screens. Many guests appreciate the stylish and aesthetically pleasing decor, which is described as chic and modern. Additionally, the hotel is strategically located in the center of Madrid, adding to its appeal.
However, the room sizes vary considerably with some guests finding them spacious and others noting that they are a bit small or cramped, especially when traveling with a lot of luggage. The lighting in the rooms seems to be a recurring concern, as several guests mentioned that the rooms are often too dark. Some rooms were also reported to lack certain amenities, such as proper wardrobe space, hooks and a desk or chair, which made them less functional for longer stays or business trips.
Soundproofing is mostly effective, especially for rooms facing the back or interior, which contributes to a quiet and restful environment. However, there have been occasional complaints about poor soundproofing between rooms. While the rooms are generally clean and well-maintained, a few guests reported minor issues with cleanliness and maintenance, such as dirty floors or malfunctioning lights.
In summary, Chic & Basic dot offers modern and well-designed rooms with excellent bathrooms and good soundproofing, making it a convenient choice for travelers. However, potential guests should be aware of the varying room sizes, potential issues with lighting and the limited storage space in some rooms.
Beds
Chic & Basic dot receives overwhelmingly positive feedback regarding their beds, noted for their exceptional comfort. Guests frequently highlight the beds as incredibly comfortable, large and inviting, making for an unbeatable rest experience. The rooms’ bedding is praised for its quality with sheets often changed daily, ensuring cleanliness and freshness. Many reviews underline the spaciousness of the beds with some described as queen-sized or even larger.
While the majority of comments emphasize the comfort and coziness of both beds and pillows, a few reviews note issues like small pillows or beds being too hard for their taste. Despite these minor inconveniences, the general consensus is that the hotel offers a high standard of comfort in its bedding, contributing to guests having a restful and enjoyable stay. The blend of comfortable mattresses, quality bedding and well-designed rooms culminate in what many describe as a heavenly sleeping experience at Chic & Basic dot.
Cleanliness
'Chic & Basic dot' has garnered substantial praise for its cleanliness, consistently highlighted in numerous guest reviews. The hotel radiates modernity and offers a well-organized ambiance. Many guests enjoyed rooms that were described as super clean, spotless and meticulously maintained on a daily basis. The common areas similarly received commendations, further reinforcing the high levels of hygiene maintained throughout the establishment.
Despite the overwhelmingly positive feedback, some visitors noted occasional lapses in cleaning standards. Issues such as dust under beds, dirty handprints, dusty corners and infrequent cases of ants and other insects suggest room for improvement. There were also a few isolated comments about wet floors upon return and unclean areas in higher places.
Daily cleaning and towel replacement services were well-received with rooms often described as spacious, comfortable and featuring a modern design. The attentive and friendly cleaning staff further enhanced the experience, ensuring that overall cleanliness was maintained at a high standard.
In summary, 'Chic & Basic dot' is highly regarded for its excellent cleanliness, contributing to a comfortable and pleasant stay for most guests. While minor improvements could be made, the hotel maintains a strong reputation for its clean, modern and well-cared-for facilities.
Staff
The hotel 'Chic & Basic dot' consistently receives high praise for its exceptional staff. Guests frequently highlight the team's friendliness, attentiveness and professionalism. Reviews note the superior customer service and the warm, welcoming nature of the receptionists, making particular mention of individuals like David, Jorge and Elena who stand out for their helpfulness and kindness. Reception staff are consistently described as attentive, polite and always ready to assist with any issue, from providing local recommendations to handling administrative requests with patience and empathy.
Housekeeping staff, too, are commended for their efficiency and friendliness, contributing to a pleasant and comfortable stay. The overall atmosphere created by the staff is one of genuine hospitality, ensuring guests feel right at home. Whether interacting with the front desk or other hotel employees, visitors appreciate the courteous and communicative approach, which enhances the overall experience at the hotel. Despite a few isolated incidents of less favorable interactions, the overwhelming feedback points to a dedicated and caring team that strives to offer excellent service at every turn.
Wi-Fi
Chic & Basic dot offers an overall satisfactory internet experience for its guests, though it appears to have its ups and downs. The free guest WiFi is generally described as good with acceptable speeds, which many find important. Several reviews specifically commend the WiFi as impressive and excellent, providing stable connections that enable streaming services like YouTube through the TV, which includes cable channels.
However, some guests face challenges such as weak coverage in certain rooms and periodic connectivity issues that prevent the use of devices like Chromecast. Additionally, there are mentions of problems with WiFi coverage occasionally disrupting internet access, leading to mixed feedback on reliability.
The hotel's staff receives praise for their friendliness and helpfulness, enhancing the overall guest experience despite these occasional internet hiccups. Whether for casual browsing or streaming, the WiFi facilities generally meet guest expectations, although there is room for improvement in consistency and coverage within the hotel premises.
3 Star
Chic & Basic Dot offers a pleasant and inviting stay with a minimalist but welcoming design that emphasizes simplicity and healthy touches. The comfort of the beds and overall cleanliness meet expectations for a three-star hotel. The polite and helpful reception staff contribute positively, ensuring that guests feel attended to during their stay.
The hotel's central location is a major highlight, making it an ideal base for exploring Madrid. Guests appreciate the excellent value for money and note that, while basic, the facilities are sufficient for a comfortable stay. Some reviews suggest that it offers an experience closer to a four-star hotel, enhancing its appeal.
However, there are some areas for improvement. The breakfast is quite basic and lacks diversity with some guests wishing for healthier options. There are also inconsistencies noted in room descriptions and services with some feeling they paid four-star prices for two-star quality. Some guests mentioned ongoing issues such as the absence of new towels and an overall mismatch in value for money.
Despite these critiques, Chic & Basic Dot generally provides a good balance of price and quality, especially given its prime location and thoughtful design. It represents a solid choice for travelers seeking a budget option in the heart of Madrid.
FAQ
No, Chic & Basic dot doesn't have any pool.
No, a spa isn't available at Chic & Basic dot.
No, Chic & Basic dot doesn't allow dogs.
No, parking facilities aren't available at Chic & Basic dot.
