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Summary of reviewsResidence zum Löwen in Lucerne, Switzerland, is highly praised for its excellent and strategic location. Guests appreciate its proximity to the train station, key attractions like the Lion Monument, and the historic old town, making it an ideal spot for exploring the city. The hotel's central position provides easy access to public transport and the lake, facilitating seamless sightseeing and leisure activities.
The rooms at Residence zum Löwen are often described as spacious, clean, and well-equipped, providing basic comforts to travelers. While some guests enjoyed the large and comfortable accommodations, a few noted discrepancies between promotional photos and the actual room conditions. The absence of air conditioning is addressed by the presence of fans, which helps maintain a comfortable atmosphere.
The cleanliness of the hotel earns a mixed response from guests. While individual rooms are generally reported as clean, shared facilities such as bathrooms occasionally receive criticism for inconsistent maintenance. Despite these challenges, the hotel manages to uphold a generally positive cleanliness standard within private accommodations.
The staff at Residence zum Löwen receive high praise for their friendliness and attentiveness. The warm and efficient service significantly enhances the guest experience, with numerous instances of staff going out of their way to assist visitors. This exceptional service, coupled with the convenient location and well-equipped rooms, contributes to the hotel's positive reputation.
The beds in the hotel elicit mixed reviews. Many guests find them comfortable and appreciate the clean linens, contributing to a restful stay. However, some guests encountered issues with soft mattresses and occasional wear, such as cigarette burns on linens.
The hotel's breakfast service, while included in the accommodation package, has room for improvement. Some guests were satisfied, but others noted the limited selection and lack of variety. Suggestions for enhancement include the addition of fresh fruits and vegetables to better meet guest expectations.
Overall, Residence zum Löwen offers a comfortable stay with a focus on location, staff service, and spacious accommodations, making it a well-regarded choice for travelers visiting Lucerne. Show more
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Categories
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Hotel for Adults Only
Small Hotel
Room Types
Double Room with Shared BathroomThe room comes with cable TV and a shared bathroom.
A washbasin is in the room.
Single Room with Shared BathroomThe room comes with cable TV and a shared bathroom.
A washbasin is in the room.
ApartmentThis apartment provides a TV.
Three-Bedroom Apartment with BalconyThe apartment has lake views. The unit has 3 beds.
Guest Reviews
Location
Residence zum Löwen boasts an excellent and highly convenient location in Lucerne, Switzerland. Visitors are particularly impressed with its central position, making it an ideal base for exploring the city. Situated just a short walk away from the train station, guests find it easy to access public transport, with bus stops nearby adding to the convenience. The hotel's proximity to key attractions is a standout feature, being near the picturesque promenade, the iconic Lion Monument, and the historic old town. Guests enjoy the easy access to the lake and city center, creating a seamless experience for sightseeing and leisure activities. With everything needed at their fingertips, from cultural landmarks to dining and entertainment, Residence zum Löwen offers an unbeatable location complemented by spacious rooms, ensuring a comfortable stay in the heart of Lucerne.
Breakfast
Residence zum Löwen offers a breakfast service that is generally perceived as satisfactory by some guests, with a particular appreciation for its inclusion as part of the accommodation package. However, there are notable areas for improvement that have been identified in guest reviews. Among these concerns are the limited selection of items available, the absence of fresh vegetables, and a lack of variety that might benefit from the addition of fresh fruits. While some guests have reported enjoying their breakfast experience, others have pointed out the absence of breakfast in their packages or expressed dissatisfaction with its quality when purchased separately. Overall, while there are positives, guests suggest enhancement to the variety and quality of the breakfast offerings to better meet expectations.
Rooms
Residence zum Löwen offers a variety of room experiences, with many guests appreciating the spaciousness and cleanliness of the accommodations. Rooms are generally described as large, very spacious, and sufficiently equipped, providing basic comforts with some modern conveniences. Guests have noted that larger rooms often feel clean and well-kept, contributing to a degree of comfort during their stay. Despite the absence of air conditioning, the presence of a fan seems to maintain a comfortable atmosphere in the rooms.
However, there are some areas where the hotel could improve. Several reviews mention discrepancies between room photos and actual conditions, with some pointing out dated furnishings, and instances of cigarette and stale smells. Noise can be an issue, particularly in rooms situated above the glass container area, where late-night activities can disrupt sleep.
While the ensuite facilities are generally praised, some shared facilities on the floor might not meet everyone’s expectations, and the effectiveness of the shower drains has been questioned. Furthermore, guests have pointed out occasional maintenance issues, such as defective electronics and blinds allowing in too much light, which could affect the overall comfort level.
Overall, Residence zum Löwen provides a basic yet spacious environment, best suited for guests looking for simple accommodations and who are relatively flexible about certain modern luxuries or minor inconveniences.
Beds
At Residence zum Löwen, the beds receive mixed feedback from guests. Many reviews highlight the comfort of the beds, with guests finding them cozy and appreciating the clean sheets. The beds are often praised for helping create a relaxing and enjoyable stay. However, some guests encountered issues such as mattresses being too soft or mismatched benches used as beds, which detracted from comfort. Instances of cigarette burns on bed linens were also noted in a few reviews. Overall, while some guests enjoyed a restful sleep on comfortable beds, others experienced discomfort.
Cleanliness
Residence zum Löwen receives mixed reviews regarding cleanliness. While many guests find the overall environment very clean, with rooms described as clean and comfortable, some issues have been noted that affect the overall perception. The shared bathrooms and showers appear to be a point of concern, as several reviews mention cleanliness inconsistencies, with bathrooms sometimes reported as dirty and not thoroughly attended to. Problems such as clogged drains have also been mentioned. Despite these issues, the hotel is praised for good, clean rooms, suggesting that individual accommodations often meet cleanliness expectations. The hotel also appears well-equipped, balancing the critiques with elements of a positive stay.
Staff
Residence zum Löwen has garnered a reputation for its exceptionally friendly and helpful staff, contributing significantly to the overall positive guest experience. The team at reception stands out for their warm and attentive service, making the check-in process smooth and welcoming. Guests frequently praise the staff for being kind and efficient, noting instances where employees went out of their way to assist, such as accompanying guests to the property and providing practical amenities like a guest pass for free local bus travel. The courteous demeanor extends to all staff interactions, including those with an elderly receptionist noted for her kindness. The hotel’s location and well-equipped rooms, featuring refrigerators and sinks, further enhance the accommodating atmosphere, making Residence zum Löwen a well-regarded choice among travelers.
No, Residence zum Löwen doesn't have any pool.
No, a spa isn't available at Residence zum Löwen.
No, Residence zum Löwen doesn't allow dogs.
No, parking facilities aren't available at Residence zum Löwen.