Galaxy Apartments Lucerne
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Summary of reviewsGalaxy Apartments Lucerne is highly praised for its prime central location, offering convenient access to Lucerne's old town, major attractions, supermarkets and transportation hubs, including the central train station and nearby bus stops. Despite being centrally situated, the surroundings are noted for their tranquility, contributing to a restful stay and the neighborhood provides good parking options and easy highway access, enhancing overall convenience.
The accommodation offers spacious, clean and comfortable apartments equipped with necessary amenities, making them ideal for both short and extended stays. Guests particularly appreciate the large bedrooms, living areas and well-furnished kitchens, which are well-suited for families or groups. However, some reviews mention inconsistencies in room sizes, occasional noise levels and cleanliness issues in less prominent areas. Despite these minor drawbacks, the apartments are generally considered good value for money, providing a practical base for exploring Lucerne.
Cleanliness reviews present a mixed picture. Many guests commend the well-maintained, modern and functional apartments, but some recurring complaints about dust in hidden areas, mold and dirty linen indicate a need for better cleaning standards and maintenance.
The staff at Galaxy Apartments Lucerne receives consistently high praise for their professionalism, kindness and attentiveness. Guests appreciate the staff's responsiveness, clear communication and willingness to go above and beyond, such as providing early check-in, luggage storage and offering helpful tourist information. Specific mentions of exceptional service from individuals like Vitali further enhance the positive impression.
WiFi connectivity, however, has garnered some criticism with several guests experiencing slow or interrupted service, affecting activities like streaming and remote work. While some guests reported no issues, overall, there is a suggestion for significant improvement in this area.
Feedback on the beds and bedding is varied. Positive reviews highlight the comfort of the beds and quality of the bedding, but numerous guests indicate a need for mattress renewal and better maintenance of the beds, including size suitability and cleanliness.
For guests traveling with dogs, Galaxy Apartments Lucerne offers a welcoming environment, although there are mixed reviews regarding pet accommodations. While dogs receive special snacks and the quiet surroundings are ideal, the additional fee and occasional lack of pet-specific amenities indicate room for improvement.
In conclusion, Galaxy Apartments Lucerne is lauded for its strategic location, spacious and comfortable accommodations and exceptional staff service, making it a well-connected and practical choice for visitors to Lucerne. Some areas, especially WiFi, bed quality and consistent cleanliness, require attention to enhance the overall guest experience further.
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The accommodation offers spacious, clean and comfortable apartments equipped with necessary amenities, making them ideal for both short and extended stays. Guests particularly appreciate the large bedrooms, living areas and well-furnished kitchens, which are well-suited for families or groups. However, some reviews mention inconsistencies in room sizes, occasional noise levels and cleanliness issues in less prominent areas. Despite these minor drawbacks, the apartments are generally considered good value for money, providing a practical base for exploring Lucerne.
Cleanliness reviews present a mixed picture. Many guests commend the well-maintained, modern and functional apartments, but some recurring complaints about dust in hidden areas, mold and dirty linen indicate a need for better cleaning standards and maintenance.
The staff at Galaxy Apartments Lucerne receives consistently high praise for their professionalism, kindness and attentiveness. Guests appreciate the staff's responsiveness, clear communication and willingness to go above and beyond, such as providing early check-in, luggage storage and offering helpful tourist information. Specific mentions of exceptional service from individuals like Vitali further enhance the positive impression.
WiFi connectivity, however, has garnered some criticism with several guests experiencing slow or interrupted service, affecting activities like streaming and remote work. While some guests reported no issues, overall, there is a suggestion for significant improvement in this area.
Feedback on the beds and bedding is varied. Positive reviews highlight the comfort of the beds and quality of the bedding, but numerous guests indicate a need for mattress renewal and better maintenance of the beds, including size suitability and cleanliness.
For guests traveling with dogs, Galaxy Apartments Lucerne offers a welcoming environment, although there are mixed reviews regarding pet accommodations. While dogs receive special snacks and the quiet surroundings are ideal, the additional fee and occasional lack of pet-specific amenities indicate room for improvement.
In conclusion, Galaxy Apartments Lucerne is lauded for its strategic location, spacious and comfortable accommodations and exceptional staff service, making it a well-connected and practical choice for visitors to Lucerne. Some areas, especially WiFi, bed quality and consistent cleanliness, require attention to enhance the overall guest experience further.
Dog Friendly Apartment
Apartment with Free Wi-Fi
3-Star Apartment
Guest Reviews
Galaxy Apartments Lucerne boasts a prime location that receives high praise from its guests. Strategically situated close to the heart of the city, the apartments offer easy access to Lucerne's old town, central attractions and transportation hubs. Visitors appreciate the convenience of nearby supermarkets such as Migros, Coop and Aldi, making grocery shopping hassle-free. The central train station is just a 10-15 minute walk away and there are ample public transportation options, including bus stops only a few minutes from the property.
The proximity to major sights like the Chapel Bridge, the Reuss River and various historical landmarks allows guests to explore Lucerne on foot. Many reviews highlight the quiet and serene surroundings despite the central location, which ensures a restful stay. Additionally, the neighborhood offers good parking options and easy highway access, contributing to the overall convenience.
In summary, Galaxy Apartments Lucerne provides a well-connected and central base for exploring the city, complemented by convenient amenities and a tranquil atmosphere.
Galaxy Apartments Lucerne offers a range of accommodations noted for their spaciousness and cleanliness. Many of the apartments are fully equipped with all the necessary amenities, making them suitable for both short and longer stays. Guests frequently highlight the ample space and comfort provided with various mentions of large bedrooms, living areas and well-furnished kitchens. These features make it particularly convenient for families or groups traveling together.
The location is another positive aspect with many reviews noting its central position, proximity to grocery stores and good local amenities. Visitors also appreciated the functionality of the facilities, including well-equipped kitchens, comfortable beds and clean, modern interiors.
However, some guests faced issues with room sizes not matching expectations from pictures, noise levels and occasional concerns about cleanliness in less prominent areas of the apartment. Certain apartments seemed too small for larger groups, featuring only one bathroom, which could be inconvenient. Despite these minor drawbacks, the general consensus leans towards a comfortable and spacious stay with good value for money. The apartments are particularly well-suited for those who don't have overly high expectations and need a practical base for exploring Lucerne.
Guests at Galaxy Apartments Lucerne have shared a mixture of experiences regarding the beds and bedding. Positive feedback highlights the comfort of many of the beds with several reviews mentioning that the beds were very comfortable or fine and that the pillows were also good. Some guests appreciated the warm blankets and clean sheets, noting comfortable sofas and beds.
However, numerous reviews pointed out concerns, such as the need for mattress renewal, beds being too small or narrow and cases of uncomfortable, creaky or unstable beds. Issues were raised about beds not being appropriately sized for two adults with some mentioning small or unmade sofa beds that were not suitable for adults. There were frequent complaints about the cleanliness of the beds and bedding with reports of dirty pillows and sheets, as well as some bedding that smelled of smoke. Additionally, the thin, often uncomfortable mattresses were a common grievance.
While some guests found the bedding to be good or satisfactory, there is a clear call for improvement in both the quality and maintenance of the beds to enhance overall guest comfort.
Galaxy Apartments Lucerne presents a mixed picture when it comes to cleanliness, as evidenced by multiple guest reviews. On the positive side, many guests noted the apartments were very clean, well-maintained with no unpleasant smells and comfortable, providing all necessary kitchen utensils and kitchenware. The rooms were described as spacious, modern and functional, suitable for holidays or city trips. The polite and responsive staff was appreciated, especially when addressing complaints about cleanliness.
However, there were several recurring issues. Some guests reported finding dust in less visible areas, dirty balconies and a musty smell due to inadequate cleaning. Specific complaints included dirty dishes, mold in the bathroom, stains on the sofas and bed linens and unaddressed maintenance issues like flickering bulbs and clogged showers. Several guests noted that the common areas were neglected with dirty staircases and cigarette butts on the balcony.
In summary, while Galaxy Apartments Lucerne generally offers clean, comfortable and well-located accommodations, consistency in cleanliness and maintenance needs attention to meet the high standards expected by guests.
Galaxy Apartments Lucerne boasts an impressive reputation for its exceptional staff, making guests' experiences memorable and comfortable. The staff is noted for their professionalism, kindness and attentive service. The hosts consistently receive praise for their friendliness, approachability and helpfulness, often being described as responsive and easy to communicate with. They have been particularly accommodating, providing timely assistance, helping with form-filling and offering thoughtful touches such as free luggage storage and early check-in options.
Guests frequently highlight the excellent customer care and swift responses to inquiries, both prior to and during their stays. The check-in process is smooth and efficient with staff members waiting for late arrivals and providing clear instructions. The friendly demeanor of the team extends from the management to the on-ground staff, all masterfully balancing professionalism with a warm welcome.
Special mentions were given to instances where staff went above and beyond, such as quickly replacing faulty equipment, offering thoughtful guidance on tourist activities and even assisting during a child's illness. Additionally, Vitali, a property manager, received particular praise for his exceptional service.
Some minor complaints were noted regarding language barriers and a few instances of unavailability or less than optimal experiences with certain staff members. However, these issues appear to be isolated incidents.
Overall, the staff at Galaxy Apartments Lucerne is highly commended for creating a pleasant and hassle-free atmosphere, contributing significantly to the positive experiences of their guests.
The WiFi experience at Galaxy Apartments Lucerne has garnered mixed reviews from its guests. Several patrons highlighted serious issues with the connectivity, describing the WiFi as very poor, weak and extremely slow, which hampered activities like streaming Netflix, YouTube and even working from the room. Interrupted service and poor internet performance were recurring themes with some guests noting that their Apple TV or other internet-connected devices did not function properly due to these problems. Despite these concerns, a minority mentioned that the WiFi worked without problems and that the staff was proactive in troubleshooting any issues that arose. However, for those who rely heavily on a strong internet connection, the overall sentiment suggests significant room for improvement in this area.
Galaxy Apartments Lucerne offers a mixed experience for guests traveling with dogs. Positively, dogs are welcomed and some are even treated to special dog snacks upon arrival. The quiet street offers a tranquil environment, ideal for evening relaxation with windows open, complemented by nets on windows to prevent mosquitoes.
However, several aspects might disappoint dog owners. An additional fee of 30 CHF is charged per dog, which is higher compared to other places. There are specific instances of inadequate preparation for dogs, such as the absence of beds or bowls for pets. Resulting frustrations also include issues like cold apartments, nonfunctional lamps and missing curtains, which can add to the discomfort. Moreover, the facilities may not be entirely dog-friendly, evidenced by reports of dogs urinating in the elevator.
Overall, while the hospitality towards dogs is appreciated, the stay could be improved by addressing the mentioned shortcomings and ensuring better accommodations for four-legged guests.
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Location
The proximity to major sights like the Chapel Bridge, the Reuss River and various historical landmarks allows guests to explore Lucerne on foot. Many reviews highlight the quiet and serene surroundings despite the central location, which ensures a restful stay. Additionally, the neighborhood offers good parking options and easy highway access, contributing to the overall convenience.
In summary, Galaxy Apartments Lucerne provides a well-connected and central base for exploring the city, complemented by convenient amenities and a tranquil atmosphere.
Rooms
The location is another positive aspect with many reviews noting its central position, proximity to grocery stores and good local amenities. Visitors also appreciated the functionality of the facilities, including well-equipped kitchens, comfortable beds and clean, modern interiors.
However, some guests faced issues with room sizes not matching expectations from pictures, noise levels and occasional concerns about cleanliness in less prominent areas of the apartment. Certain apartments seemed too small for larger groups, featuring only one bathroom, which could be inconvenient. Despite these minor drawbacks, the general consensus leans towards a comfortable and spacious stay with good value for money. The apartments are particularly well-suited for those who don't have overly high expectations and need a practical base for exploring Lucerne.
Beds
However, numerous reviews pointed out concerns, such as the need for mattress renewal, beds being too small or narrow and cases of uncomfortable, creaky or unstable beds. Issues were raised about beds not being appropriately sized for two adults with some mentioning small or unmade sofa beds that were not suitable for adults. There were frequent complaints about the cleanliness of the beds and bedding with reports of dirty pillows and sheets, as well as some bedding that smelled of smoke. Additionally, the thin, often uncomfortable mattresses were a common grievance.
While some guests found the bedding to be good or satisfactory, there is a clear call for improvement in both the quality and maintenance of the beds to enhance overall guest comfort.
Cleanliness
However, there were several recurring issues. Some guests reported finding dust in less visible areas, dirty balconies and a musty smell due to inadequate cleaning. Specific complaints included dirty dishes, mold in the bathroom, stains on the sofas and bed linens and unaddressed maintenance issues like flickering bulbs and clogged showers. Several guests noted that the common areas were neglected with dirty staircases and cigarette butts on the balcony.
In summary, while Galaxy Apartments Lucerne generally offers clean, comfortable and well-located accommodations, consistency in cleanliness and maintenance needs attention to meet the high standards expected by guests.
Staff
Guests frequently highlight the excellent customer care and swift responses to inquiries, both prior to and during their stays. The check-in process is smooth and efficient with staff members waiting for late arrivals and providing clear instructions. The friendly demeanor of the team extends from the management to the on-ground staff, all masterfully balancing professionalism with a warm welcome.
Special mentions were given to instances where staff went above and beyond, such as quickly replacing faulty equipment, offering thoughtful guidance on tourist activities and even assisting during a child's illness. Additionally, Vitali, a property manager, received particular praise for his exceptional service.
Some minor complaints were noted regarding language barriers and a few instances of unavailability or less than optimal experiences with certain staff members. However, these issues appear to be isolated incidents.
Overall, the staff at Galaxy Apartments Lucerne is highly commended for creating a pleasant and hassle-free atmosphere, contributing significantly to the positive experiences of their guests.
Wi-Fi
Dog Friendly
However, several aspects might disappoint dog owners. An additional fee of 30 CHF is charged per dog, which is higher compared to other places. There are specific instances of inadequate preparation for dogs, such as the absence of beds or bowls for pets. Resulting frustrations also include issues like cold apartments, nonfunctional lamps and missing curtains, which can add to the discomfort. Moreover, the facilities may not be entirely dog-friendly, evidenced by reports of dogs urinating in the elevator.
Overall, while the hospitality towards dogs is appreciated, the stay could be improved by addressing the mentioned shortcomings and ensuring better accommodations for four-legged guests.
No, Galaxy Apartments Lucerne doesn't have any pool.
No, a spa isn't available at Galaxy Apartments Lucerne.
Yes, Galaxy Apartments Lucerne welcomes dogs.
No, parking facilities aren't available at Galaxy Apartments Lucerne.
No, Galaxy Apartments Lucerne doesn't have a gym.
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