Quality Hotel Luleå

Lulea 65.58369000, 22.14734300 , Storgatan 17 (Show on Map)
8.0
Very Good


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Summary of reviewsQuality Hotel Luleå receives commendable reviews for its central and convenient location. Positioned right in the city center, it allows guests easy access to shops, restaurants and local attractions and the nearby public transportation hubs add to its appeal. The hotel is celebrated for its peaceful environment despite being in the heart of the city and additional perks like underground parking enhance its suitability for travelers.

The breakfast experience at Quality Hotel Luleå stands out, frequently described as excellent, varied and abundant. Guests praise the quality and comprehensiveness of the offerings, which include vegan options and fresh produce. The early serving times and takeaway breakfast bags also receive positive feedback, making it adaptable for early checkouts and excursions.

The hotel's dinner offerings, however, present a more mixed picture. While the breakfast and some evening dining experiences receive high marks, several guests have found the dinner menu limited and the quality inconsistent. Despite this, the hotel's bar and dog-friendly heated terrace are appreciated for their ambiance and convenience.

The guest rooms at the Quality Hotel Luleå generally receive positive remarks for their spaciousness, cleanliness and comfort. Features like large windows, comfortable beds and good Wi-Fi contribute to a pleasant stay. However, some rooms are described as outdated and too warm due to a lack of air conditioning. Noise from neighboring rooms and minor maintenance issues are also noted by some guests.

Cleanliness is a strong point with many guests highlighting the immaculate condition of both rooms and common areas. Occasional lapses, particularly in hallways, are the exception rather than the norm. The friendly and professional staff significantly enhance the guest experience, frequently praised for their helpfulness and positive attitude.

The quality of the Wi-Fi is inconsistent with experiences varying from strong and reliable to poor and unreliable. Parking is generally appreciated for its convenience, especially the heated indoor garage, despite being limited and somewhat pricey.

For families, the hotel provides a welcoming environment with amenities tailored for children and pets, including spacious family rooms, a playroom and special touches like doggy beds. However, small sofa beds and the lack of air conditioning in some family rooms are noted drawbacks.

Bed comfort garners mixed reactions with many guests finding the beds comfortable, but some experiencing issues with firmness and mattress sagging. This disparity somewhat affects sleep quality.

Overall, Quality Hotel Luleå is praised for its exemplary location, excellent breakfast, cleanliness and friendly staff with minor areas for improvement in dinner options, room updates and Wi-Fi consistency. The hotel remains a popular choice for its central positioning and warm, accommodating atmosphere.
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Family Friendly Hotel
Quality Hotel Luleå provides family rooms. It is located centrally, close to shops, making it convenient for families. It also has a good breakfast.

Dog Friendly Hotel
This hotel is clearly pet-friendly and goes beyond just allowing dogs for a fee. Guest reviews mention the provision of a dog bed and drinking bowl, indicating specific amenities for canine companions.

Hotel with Free Wi-Fi
Quality Hotel Luleå is situated in the city center and provides free Wi-Fi. It features several restaurants, a bar, and a sauna, making it ideal for both business and leisure travelers.

Hotel with Parking
This hotel offers indoor parking in a heated garage for a fee of 175 SEK per night. Ample self parking is available on-site, and electric vehicle charging stations are provided.

Accessible Hotel
This hotel offers wheelchair access to common and public areas. Accessible parking is also provided on-site for guests.

4-Star Hotel
This hotel provides a comfortable stay with quality amenities. It's a reliable option for travelers seeking a well-equipped hotel.

Room Types
Family Room The family room provides a carpeted floor, heating, as well as a private bathroom featuring a bath and a hairdryer. Rooms on the upper floors are reachable by lift. The unit offers 3 beds.

Standard Double Room The double room has private bathroom fitted with a shower and a hairdryer. The unit has 1 bed.

Deluxe Twin Room The twin room features private bathroom equipped with a bath or a shower and a hairdryer. The unit offers 2 beds.

Standard Twin Room The twin room offers heating, as well as a private bathroom boasting a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 2 beds.

Guest Reviews
8.0
Very Good
Location
'Quality Hotel Luleå' enjoys an exceptional reputation for its location, garnering praise from guests for being situated in the heart of the action. The hotel sits right in the city center, making it conveniently positioned on the main street and within walking distance to a myriad of shops, restaurants and local attractions. Guests find it ideal for exploring Luleå, whether it's for shopping, dining or sightseeing. The proximity to the bus stop, rail station and the airport adds to its appeal, making commuting straightforward.

Reviewers frequently highlight the ease of access to the waterfront and other scenic spots, which enhances the overall guest experience. Visitors appreciate the central but tranquil environment, noting that despite its central location, the hotel remains peaceful and quiet. Amenities such as convenient underground parking and proximity to large public parking areas further amplify its suitability for travelers. Overall, the hotel's positioning receives high marks for making guests' stays both enjoyable and logistically seamless.

Breakfast
At the Quality Hotel Luleå, guests seem to consistently praise one aspect above all others: the breakfast. Described as “excellent,” “very good,” and even “fantastic,” it’s clear that the morning meal makes a strong positive impression. Visitors frequently mention the varied and abundant options available with the buffet providing everything from fresh fruits to hot and cold dishes plentifully.

The breakfast not only offers a broad selection but is also noted for its quality, being described as tasty, delicious and well-organized. Several guests appreciated the breakfast’s comprehensiveness with vegan options and fresh produce included. The early serving time, starting at 4.30 AM, also received favorable comments, particularly from those needing to catch early flights or go on excursions. Additionally, some guests were pleased with the takeaway breakfast bags provided for early checkouts.

On the rare occasion, some reviews described the breakfast as average or basic and there were mentions of crowded timeslots and limited cooked toppings. Nonetheless, these points were exceptions rather than the norm in what appears to be overwhelmingly positive feedback.

Overall, Quality Hotel Luleå seems to deliver a breakfast experience that is varied, abundant and satisfying, making it a notable highlight for many of its guests.

Dinner
Quality Hotel Luleå offers a mixed dining experience according to recent guest reviews. On the positive side, the hotel's breakfast has received praise for its variety and quality, being described as perfect and extensive, making for a great start to the day. There’s also a commendation for the hotel's bar, which provides entertainment options such as shuffle puck. Additionally, diners have appreciated the dog-friendly heated terrace at the hotel's downstairs restaurant, making it a convenient option for pet owners.

Guests have remarked that the restaurant in the hotel provides delicious food and excellent service. The on-site dining facility offers good meals with reasonable prices and many found the restaurant itself to be excellent.

However, there are several criticisms about dinner options. Common concerns include a limited and poor selection of food, some quality issues like incredibly tough meat and disappointing service. The restaurant’s menu needs improvement as it does not offer enough choices and the options available can be unattractive. Additionally, the restaurant isn't open every evening and closes early on Sundays, which can be inconvenient for late arrivals. While there are two dining options within the hotel, the restaurant tends to be fully booked, so planning ahead is advised.

Overall, while the breakfast and certain meal experiences at Quality Hotel Luleå's restaurant receive high marks, there are notable areas for improvement in terms of evening dining options and overall menu diversity.

Rooms
Quality Hotel Luleå offers a mix of experiences when it comes to its guest rooms. Many reviews highlight the spacious and clean nature of the rooms with comfortable, cozy furnishings making stays pleasant. Visitors appreciate the large, quiet rooms with floor-to-ceiling windows providing lots of natural light. The presence of comfortable beds, good Wi-Fi and ample storage contribute to an overall positive experience.

However, it seems there are several recurring issues as well. Some guests found the rooms to be outdated, describing them as in need of renovation with worn-out furniture. Additionally, the lack of air conditioning was a frequent complaint, leading to rooms that were often too warm, especially in the absence of proper ventilation. Noise from neighboring rooms was noted as well, detracting from the otherwise peaceful environment.

The size of the rooms varies with some guests finding them spacious and perfect for families, while others pointed out that certain rooms were too small and lacked proper storage. Wall-to-wall carpeting was mentioned unfavorably, especially for those with dust allergies. Other minor drawbacks included small bathrooms, occasional unpleasant smells and limited views, particularly when overlooking interior patios or neighboring buildings.

Despite these issues, the hotel staff received praise for their friendliness and helpfulness and the convenient location near important amenities adds to the allure. Overall, while the rooms may have some inconsistencies, many guests found them to meet their needs adequately for a comfortable stay.

Beds
Quality Hotel Luleå has received mixed feedback regarding its beds from recent guest reviews. Many guests found the beds to be good, clean and comfortable, frequently highlighting their satisfaction with phrases like "good beds," "comfortable bed," and "beds are comfortable." However, some visitors had contrasting experiences, mentioning issues such as beds being either "too soft" or "too hard," suggesting a discrepancy in guest comfort levels.

While the clean and fresh linens on the beds were appreciated, some guests noted discomfort due to worn or saggy mattresses, which occasionally felt uneven and led to sleep disturbances. Complaints about the firmness varied with some finding mattresses too firm and others deeming them overly soft. Moreover, there were comments about uncomfortable sofa beds and noisy conditions affecting sleep quality.

On the positive side, guests praised the hotel for its overall neat structure, friendly staff, clean rooms and pleasant ambience. The presence of good blankets and the option to open windows or use separate fans added to the comfort level for some visitors. Despite the contrasting opinions on the beds, the general upkeep of the rooms and the other amenities contributed to a comfortable stay for many guests.

Cleanliness
Quality Hotel Luleå consistently garners high praise for its cleanliness with many guests highlighting the impeccable state of both the rooms and common areas. Reviews frequently describe the rooms as clean, tidy and well-maintained with some guests even using terms like spotless and immaculate. The bathrooms also receive accolades for their cleanliness and the hotel generally leaves a positive impression regarding its overall neatness and upkeep.

However, not all reviews are glowing; some guests report issues with specific areas, such as dirty carpets in the corridors and occasional lapses in room servicing and detailed cleaning. The hallways particularly seem to need more frequent attention, as several reviewers noted dirty and unvacuumed carpets that detract from the otherwise high standards of cleanliness.

Despite these occasional downfalls, the structure’s central location and overall atmosphere remain appealing with guests appreciating the clean and pleasant decor. While there are minor criticisms regarding maintenance and the thoroughness of cleaning in some rooms, the general consensus underscores a strong commitment to cleanliness and a welcoming environment.

Staff
The Quality Hotel Luleå consistently receives high praise for its exceptional staff. Reviews highlight the consistently friendly, polite and professional demeanor of the team with many guests specifically noting the welcoming atmosphere created by the reception staff. Guests recount the accommodating and service-oriented nature of the employees, who are always eager to assist and provide valuable recommendations on local activities and attractions.

The receptionists stand out particularly for their helpfulness, handling check-ins efficiently and resolving any room issues promptly. The staff's positive attitude and willingness to go the extra mile significantly enhance the overall guest experience, even elevating it according to some reviewers.

Special mentions include the wonderful treatment of children and the multilingual capabilities of the reception staff, ensuring a comfortable stay for a diverse range of guests. The dedicated and professional attitude of the staff contributes to a relaxed and pleasant ambiance throughout the hotel, making it a preferred choice for many.

Despite occasional minor issues, the overwhelmingly positive feedback about the staff’s friendliness and helpfulness reflects a strong commitment to guest satisfaction at Quality Hotel Luleå.

Wi-Fi
Quality Hotel Luleå garnered a range of opinions about its Wi-Fi from guests. Many found the Wi-Fi to be of good quality with satisfactory connection and strong performance noted in some rooms. Guests appreciated the fast and reliable internet access on several occasions. However, there were instances where the Wi-Fi signal was reported as poor, unreliable or in need of repair. Some feedback pointed out the internet quality as below par or even very bad, highlighting inconsistency in Wi-Fi reliability. Despite the varied experiences with Wi-Fi, the friendly staff and well-maintained rooms were positively acknowledged.

Parking
Quality Hotel Luleå offers a mix of parking experiences for its guests. Many appreciate the convenience and security of their heated indoor garage, highlighting the relief of having a warm, well-lit space to park, especially in colder months. The central location and easy access to the garage add to the convenience, making it a good option for those looking to park close to the hotel. Furthermore, some guests found the parking reasonably priced or even free on Sundays, providing additional savings.

However, parking can be a challenge due to the garage’s limited and often fully booked spaces. The layout inside the garage is quite cramped with numerous pillars, making maneuverability tricky for some drivers. This can be particularly stressful when the garage is crowded or overflowing. Some guests also noted that the parking fees are on the higher side, adding to the costs of their stay.

Despite the challenges, the availability of a heated garage within the same building as the hotel is a significant advantage. For those unable to secure a garage spot, there are nearby municipal parking options, though these might involve additional effort to find and utilize.

Overall, while the parking facilities at Quality Hotel Luleå are generally positive and convenient, especially with the added warmth of a heated garage, the limited space and higher costs can be a downside for some guests.

Family
Quality Hotel Luleå stands out as a family-friendly destination, offering a range of amenities and accommodations suited for those traveling with children. Families have expressed that the hotel provides a pleasant and spacious family room, described multiple times as perfect for both adults and young children. The rooms are well-suited for families, featuring bunk beds with proper mattresses, which have been met with positive feedback. Additionally, small children seem to particularly enjoy the bathtub facility.

One of the highlights for families is the playroom for kids located conveniently next to the breakfast area, enhancing the overall family-friendly atmosphere. For those traveling with pets, the hotel adds an extra touch by providing doggy beds and drinking bowls, along with special greetings from the kitchen staff for dogs.

However, there are some areas where the hotel could improve. A few guests pointed out that the sofa beds might be too small or uncomfortable for older children and there was a mention of the absence of a crib in the family room. Additionally, limited facilities in some family rooms and the omission of air conditioning have been noted.

Despite these minor drawbacks, the review consensus suggests that Quality Hotel Luleå offers a generally comfortable and enjoyable experience for families, making it a good choice for family vacations. The unique touch of staff dressing up as dancing stuffed animals to entertain children at breakfast adds to the charm and appeal for the younger guests.

4 Star
Quality Hotel Luleå offers a mixed experience with various amenities and services reflective of its four-star rating. The location and standard of the hotel are appreciated, often making it worth the price. However, many visitors find the label of four stars puzzling due to certain inconsistencies.

The hotel provides a traditional breakfast service, although the selection of cooked items could be improved. Guests noted that some areas, such as corridor carpeting and air conditioning systems, require better maintenance and cleanliness. These issues detract from the overall ambiance one might expect from a four-star establishment.

Rooms are generally small and lack modern conveniences such as air conditioning, which can affect comfort during warmer periods. There are also reports of overall cleanliness not meeting expectations with some rooms and equipment showing signs of wear and tear, such as damaged refrigerators and bathrooms.

Service at the hotel is rated very good and the value for money aspect is frequently mentioned positively. However, issues like noisy dining areas and problematic heating systems have been highlighted by guests. Some families would have appreciated more child-friendly amenities.

Despite these issues, the hotel does offer many standard four-star amenities and can be seen as a decent choice for those looking for affordability combined with certain high-level services.

Accessible
The Quality Hotel Luleå has received mixed reviews regarding its accessibility for guests with disabilities. On the positive side, guests appreciated the good overall accessibility and the availability of accessible rooms. The hotel's central location was also noted as a beneficial aspect for convenience.

However, there are areas needing improvement. Several guests pointed out that the parking garage is quite cramped and often fully booked, which can be an inconvenience. The tight spaces in the garage could pose a challenge for those with mobility issues. Furthermore, issues with bathroom accessibility were mentioned, such as the absence of railings to aid in getting out of the tub and the difficulty in entering and exiting it securely. The overall accessibility for wheelchair users revealed some shortcomings, particularly with stairs and ramps.

Additionally, some essential amenities, like a refrigerator and in-room tea or coffee facilities, were noted as missing, which could affect the overall convenience for disabled guests. While the hotel offers accessible rooms and has good accessibility in some areas, there is room for improvement in ensuring all facilities are fully accessible and convenient for guests with disabilities.

Dog Friendly
Quality Hotel Luleå receives mixed reviews regarding their dog-friendly facilities and services. Many guests praise the hotel for its warm reception towards pets with some noting the extra attention given to their dogs. Positive remarks highlight the provision of dog beds, food bowls and small bags of treats, ensuring a comfortable stay for both dogs and their owners. The hotel's staff is often commended for being super animal-friendly and accommodating guests' requests for breakfast in their rooms with their dogs.

However, there are some drawbacks. A few guests mention rooms that had noticeable dog odors and dog hair, detracting from the overall experience. While some appreciated the designated dog-friendly rooms and extra equipment provided for their pets, others felt the hotel's pet-friendly status was overstated. Concerns were raised about the additional costs, such as the 300 SEK fee for bringing a dog and issues with noise from barking dogs in other rooms.

Overall, while Quality Hotel Luleå offers various amenities and shows a generally positive approach towards accommodating pets, some aspects of their pet-friendly facilities could benefit from improvements.


No, Quality Hotel Luleå doesn't have any pool.

No, a spa isn't available at Quality Hotel Luleå.

Yes, Quality Hotel Luleå welcomes dogs.

Yes, parking facilities are available at Quality Hotel Luleå.

No, Quality Hotel Luleå doesn't have a gym.

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