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Summary of reviewsComfort Hotel Arctic in Luleå stands out for its exceptional location, positioned across from the train and bus stations and a short walk from the city center, ensuring easy access to local attractions, shops and restaurants. The serene, quiet surroundings free from disruptive traffic noise, along with easy airport bus access and ample parking options, further contribute to the hotel's strong appeal for both domestic and international travelers.
The hotel's breakfast offerings are a highlight with guests praising the diverse, fresh and plentiful buffet selections that cater to various dietary preferences, including vegetarians. The efficient layout of the breakfast area and the provision of convenient take-away packages for early departures show a commitment to guest convenience. Although some mentioned a desire for longer breakfast hours and more variety, the overall consensus is that the breakfast is a significant positive aspect of the stay.
Dining options for dinner are noted for their affordability and convenience, particularly appreciated by those arriving late. Despite some feedback on the limited selection and occasional quality issues, the dinner experience is generally well-received with many guests content with the budget-friendly meals provided.
Rooms at Comfort Hotel Arctic earn high marks for their cleanliness, spaciousness and modern design. Guests frequently mention the comfortable beds, functional furnishings and well-maintained bathrooms. While a few noted issues like small room sizes, street noise or lack of certain amenities, the overall impressions are positive, emphasizing the comfort and practicality of the accommodations.
Cleanliness throughout the hotel is consistently praised with both public areas and rooms described as immaculate and well-maintained. The efforts of the housekeeping staff contribute significantly to this positive perception, though minor lapses were occasionally noted.
The staff at Comfort Hotel Arctic receive overwhelmingly positive reviews for their friendliness, helpfulness and professionalism. Guests frequently mention the warm welcome and attentive service, contributing to a pleasant overall experience. A few isolated comments suggested minor lapses in engagement, but these did not significantly detract from the general positive sentiment.
Free WiFi is another appreciated feature, described as stable and fast, although some users reported occasional inconsistencies. The availability of free coffee and tea 24/7 in the lobby adds to the convenience.
The gym, while modest in size, is a valued amenity appreciated for its cleanliness and the good condition of the equipment. Some guests suggested improvements, such as the addition of air conditioning and a more extensive facility.
Parking options are varied and generally satisfactory with both garage and street options available. While some found the garage tight and costly, the overall feedback indicates that parking is manageable and contributes to the hotel's convenience.
Families find Comfort Hotel Arctic accommodating with spacious rooms suitable for larger groups, pet-friendly policies and thoughtful touches like take-away breakfast options for early departures and treats for children.
The beds at Comfort Hotel Arctic receive high praise for comfort, contributing to a restful stay for most guests, despite a few mixed opinions on firmness and some minor issues with bed configurations.
Overall, Comfort Hotel Arctic offers a solid three-star experience with its prime location, commendable breakfast, clean and comfortable accommodations, friendly staff and thoughtful amenities, all contributing to a reliable and enjoyable stay. Show more
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Hotel Taking Steps Towards Sustainability
As part of the Strawberry/Comfort chain, this hotel is linked to a group with stated goals for climate neutrality by 2030 and a 50% reduction in food waste. They prioritize sustainability across their operations.
Family Friendly Hotel
Comfort Hotel Arctic offers family rooms and is conveniently located near the train station. The hotel has friendly staff and provides a clean environment.
3-Star Hotel
This hotel is known for its commitment to sustainability, focusing on areas like hotel operations and ethical trade. It offers a fitness center, a restaurant, and a bar. Its central location provides easy access to the city.
Business Hotel
Hotel with Parking
Hotel with Gym
Room Types
Standard Twin RoomBright, colourful room with wooden floors that includes cable TV and a desk.
Standard Double RoomBright, colourful room with wooden floors that includes cable TV and a desk.
There is no space for an extra bed/child's cot in this room.
Deluxe Twin cable TV and a seating area with a sofa.
Compact SingleBright room with wooden floors that includes cable TV and a desk.
There is no space for an extra bed/child's cot in this room.
Guest Reviews
8.2
Very Good
Location
Nestled in a quiet area, Comfort Hotel Arctic boasts a phenomenal location in Luleå, making it an ideal choice for travelers keen on exploring the city. The hotel sits directly across from the train and bus stations, ensuring seamless connectivity for those arriving by public transport. Guests appreciate the short, 5-10 minute walk to the city center, placing them close to the main street, harbor, shops, restaurants and various attractions.
The hotel's proximity to the airport bus stop further enhances its convenience for international visitors. Beyond its strategic positioning, guests find the surrounding area calm and pleasant with no disruptive traffic noise. The easy access to parking and the hotel's central location make it a great starting point for city excursions and exploring the surrounding areas of Luleå. Overall, Comfort Hotel Arctic stands out for its great value, convenient location and the ease it offers in commuting around the city.
Breakfast
Located in the heart of the city, Comfort Hotel Arctic consistently receives praise for its breakfast offerings. Guests appreciate the diverse and plentiful options available at the breakfast buffet, which features a wide selection of both savory and sweet dishes. Many visitors highlight the freshness and taste of the breakfast items, noting that it includes everything one could possibly need to start the day right. The breakfast is described as hearty, filling and featuring healthy options, including selections for vegetarians.
The breakfast setup is complimented for being nicely arranged with efficient logistics that ensure a smooth experience even during peak times. The availability of unlimited hot drinks is a welcomed addition. Some reviews particularly mention the high quality of the coffee served.
Guests who need to leave early aren’t left out, as the hotel provides convenient breakfast packages for early departures, showcasing their commitment to guest satisfaction. Despite a few mentions of a desire for extended breakfast hours and a slightly more varied selection of hot dishes, the general consensus is overwhelmingly positive.
The friendly and helpful staff contribute to the pleasant dining atmosphere, making the breakfast experience at Comfort Hotel Arctic a highlight for many. Overall, the hotel's breakfast stands out as a vital part of its appeal, ensuring guests are well-fueled for their day.
Dinner
Comfort Hotel Arctic offers guests the convenience of having dinner at the hotel, which is often highlighted as reasonably priced and affordable. Many visitors appreciated the opportunity to enjoy an inexpensive evening meal without having to venture out, especially those arriving late. The simple but budget-friendly dinner buffet has been noted positively, though the selection may be limited compared to other hotels with some guests mentioning it could run out of food or have an uneven quality.
The single dish available in the restaurant received mixed reviews with some finding it acceptable, while others desired more variety. Occasionally, guests were disappointed when meal options advertised were not available or the quality did not meet their expectations. Despite these occasional shortcomings, the staff were frequently described as friendly and helpful, often providing tips about good dining options in town.
In terms of breakfast, guests also had good things to say, describing it as good or even fancy, although some specific items such as gravlax and waffles were sometimes missed. Overall, Comfort Hotel Arctic provides a practical and economical dining solution for those not seeking extensive meal options.
Rooms
The rooms at Comfort Hotel Arctic have received consistent praise for their cleanliness, spaciousness and modern design. Guests appreciated the bright, cozy and comfortable accommodations, often describing them as functional and practical. Many reviews highlighted how well renovated and well-furnished their rooms were, adding to the fresh appeal of the hotel.
Visitors also noted the excellent condition of the bathrooms with several mentioning the comfortable and spacious layouts. Some rooms featured additional amenities like work desks and comfortable beds, enhancing the overall stay.
However, there were a few areas for improvement. Some guests found their rooms to be on the smaller side with occasional comments about cramped layouts or lack of essential furnishings like wardrobes or bedside tables. A couple of reviews mentioned issues such as street noise, drafty conditions and the absence of air conditioning or refrigerators, but these were relatively minor compared to the overall positive feedback.
In summary, the Comfort Hotel Arctic offers modern, clean and spacious rooms that ensure a comfortable stay, though guests should be mindful of potential minor drawbacks depending on their specific room assignment.
Beds
Comfort Hotel Arctic receives high praise for its beds and bedding. Guests frequently describe the beds as comfortable and cozy with terms such as incredibly comfortable pillows and super comfortable beds appearing often. Many highlight the soft bedding and great mattresses, citing a sense of luxury rarely found elsewhere. The rooms themselves are hailed for being comfortable and well-furnished with everything needed for a pleasant stay.
There are some mixed opinions, however, about the firmness of the beds; while many guests find them tender to sink into and soft, others report them as worn out or too firm. Additionally, a few reviews mention functional but less appealing aspects like missing duvets, separated beds not being cozy or small beds. Despite these occasional drawbacks, the consensus strongly leans towards a positive sleep experience at Comfort Hotel Arctic, making it a reliable choice for travelers prioritizing a good night's rest.
Cleanliness
Comfort Hotel Arctic frequently receives positive feedback for its cleanliness and hygiene standards. Guests consistently describe the rooms as clean, modern and spacious with a fresh atmosphere and tidy appearance. Many reviews highlight the impeccable state of the rooms and bathrooms, often noting the high level of order and tidiness maintained by the housekeeping staff. The public areas of the hotel also receive praise for their cleanliness and welcoming environment.
Although the hotel is described by some as basic, the comfort provided by the clean and well-maintained rooms makes up for it. Reviews repeatedly mention how clean and cozy the rooms are, contributing to an overall pleasant stay. The efforts of the friendly and efficient staff further enhance the sense of cleanliness and comfort.
However, there are occasional comments regarding lapses in cleaning standards with mentions of dirty carpets and dusty areas. Despite this, the vast majority of reviews reflect a high appreciation for the hotel's cleanliness, making it a reliable choice for travelers seeking a clean and comfortable accommodation.
Staff
The reviews of the staff at Comfort Hotel Arctic paint a highly favorable picture. Guests repeatedly highlight the friendliness, helpfulness and professionalism of the staff. Many reviewers mention receiving a warm welcome and great service right from the reception, creating a pleasant start to their stay. The staff is described as service-minded, accommodating and knowledgeable, often going out of their way to assist guests with any needs or inquiries.
Housekeeping and cleaning staff also receive commendation for their politeness and efficiency, contributing to an overall positive experience at the hotel. Specific mentions of an empathetic and relaxed atmosphere reflect the genuine care provided by the team. Instances of staff providing spontaneous snacks, friendly check-outs and efforts made regardless of the time further attest to their dedication.
Although there were a few isolated comments about less engaged receptionists, the overwhelming sentiment remains positive, emphasizing the courteous, friendly and reliable nature of the staff. The combination of professional service and personal touches leaves guests with a lasting impression of warmth and hospitality at Comfort Hotel Arctic.
Wi-Fi
Comfort Hotel Arctic boasts a generally positive experience when it comes to its WiFi services. Guests have repeatedly mentioned that the WiFi is good with phrases like "very stable and fast WiFi" and "reliable WiFi" emphasizing its reliability. The internet connection is described as both stable and fast, providing a seamless online experience for most users.
The hotel ensures that WiFi is accessible, offering it for free both downstairs and in the lobby. Guests appreciate the added benefit of free coffee and tea available 24/7 in the lobby, creating a pleasant and convenient setting for those who need to work or relax online.
However, some reviews indicate occasional inconsistencies. While the majority found the WiFi satisfactory, a few pointed out moments of instability or stated that there was no WiFi in rooms. Additionally, the WiFi was reportedly not compatible with Svt Play for some guests.
Overall, the Comfort Hotel Arctic provides a solid and mostly reliable WiFi service that meets the needs of its guests, especially in common areas, making it a suitable choice for those who require internet access during their stay.
Gym
The Comfort Hotel Arctic offers a gym located on the 6th floor, which has been described as clean and convenient, albeit small. Guests appreciated the refurbishment of the spa and gym facilities, noting the inclusion of a unisex sauna and fitness room on the upper floor as a nice touch. The free gym access is generally seen as a good addition and some reviewers specifically highlighted the good condition of the current gym equipment and the overall positive experience. However, there were mentions of the limited size and the desire for improved and more adequate gym facilities. The absence of air-conditioning was noted as an area for potential improvement. Overall, while the gym is modest in size, it's a valued amenity that contributes positively to the guest experience.
Parking
Guests of Comfort Hotel Arctic appreciated the variety of parking options available, noting the ease of finding parking and the convenience of free street parking, especially overnight or on Sundays. Several reviews highlighted the availability of both a parking garage and on-street paid parking. The parking garage, while appreciated for providing secure car storage, was frequently described as tight and cramped, particularly challenging for larger vehicles like SUVs. There were mentions of the garage door closing too quickly, which could pose an inconvenience.
On the downside, parking was sometimes reported as limited with some guests experiencing difficulty even with pre-booked spots, suggesting a potential need for more spaces or improved management. The cost of parking was also a point of contention; although street parking was described as cheap, particularly during certain times or days, the on-street paid parking and the fees for the hotel’s garage were regarded as expensive by some. The scarcity of public parking spots and their associated fees were also noted. Despite a few logistical challenges, many found the overall parking experience to be satisfactory with good options both on the street and in the hotel garage.
Family
Comfort Hotel Arctic presents itself as an excellent option for families, offering spacious rooms that comfortably accommodate larger family units. It's particularly convenient for those traveling with children or multi-generational groups, as it caters to a family-friendly environment. The hotel goes the extra mile to make special occasions memorable, evidenced by staff efforts for a daughter's birthday celebration. Besides its suitable accommodations, the hotel also stands out for allowing kids to use gym facilities and receive assistance in exploring local activities, enhancing the overall family experience.
For early departures, such as one at 4:30 am, the hotel provides the flexibility of a take-away breakfast, which is a significant convenience for families on the go. The lobby features candies that children love, adding a little joy for the younger guests. The breakfast itself is noted to be good for children, ensuring that even the youngsters start their day on the right note.
Additionally, the hotel accommodates pets, albeit for an extra fee, making it easier for families who travel with their furry friends. Comfort Hotel Arctic successfully combines affordability with convenience, making it a practical choice for a family looking to explore the area on a shorter stay without compromising comfort and quality.
3 Star
Comfort Hotel Arctic provides the essential amenities expected of a three-star establishment. The hotel is known for its good value, cleanliness and affordability. It is conveniently located right in front of the train station, making it easy for travelers to get around. The staff receives praise for their excellent service and the food is appreciated, despite the breakfast not being the best, it is considered acceptable given the room price.
Although the hotel has not been renovated for a long time and some amenities like a minibar are missing, it still meets the standard for its rating. It is a smaller hotel but offers a reasonable stay with basic three-star services. Overall, it is a good option for those looking for a budget-friendly stay without compromising on the essentials.
Business
Comfort Hotel Arctic is highly praised by business travelers for its ideal location, which is conveniently close to transport links, making it easy to access for anyone on a business trip. The hotel offers quiet rooms specifically suited for work, contributing to a relaxed and undisturbed atmosphere. Business features prominently with facilities such as business meeting rooms, conference rooms and working spaces available in rooms, making it an excellent choice for meetings and professional gatherings.
Guests have highlighted the hotel as being particularly appropriate for business travelers, citing the comfortable environment for meetings and well-served facilities tailored to business needs. Many reviews suggest that it's perfect for a business trip with amenities that support quick check-ins and a professional yet relaxed atmosphere.
The value for money is repeatedly mentioned as a standout feature with Comfort Hotel Arctic being regarded as offering excellent and very good value for money. Overall, it's deemed great for business travel, suitable for stopovers and highly convenient for both short and extended business stays.
Accessible
Comfort Hotel Arctic boasts several positive aspects regarding its accessibility for guests with disabilities. Located in a conveniently accessible area, the hotel is close to bus and train stations and is only a short walk away from the city center. Guests have appreciated the wheelchair-friendly features with ramps available for easy access and handicap-friendly facilities thoughtfully set up.
However, the accessibility of some parts is restricted with issues noted such as a narrow entrance and problems with the elevator, which has even been reported out of service at times. The street parking is expensive and offers limited spaces, making it less ideal for guests with mobility issues. Additionally, a specific room on the second floor lacks elevator access, reaching it requires navigating a semi-spiral staircase.
Multiple parking options, including a parking garage, are available and the provision of EV chargers is a notable convenience. Rooms on the ground floor, in particular, are well-suited for those with walking difficulties. Overall, Comfort Hotel Arctic provides a generally accessible environment, though some limitations remain for those with disabilities.
No, Comfort Hotel Arctic doesn't have any pool.
No, a spa isn't available at Comfort Hotel Arctic.
No, Comfort Hotel Arctic doesn't allow dogs.
Yes, parking facilities are available at Comfort Hotel Arctic.