Hotel Auditorio Santiago & Spa
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Summary of reviewsHotel Auditorio Santiago & Spa, located on the outskirts of Lugo, offers a tranquil and convenient retreat with easy access to the highway, making it perfect for road trips. Despite its proximity to an industrial park, the hotel maintains a serene atmosphere with free parking, enhancing its appeal, especially for car travelers. The city center of Lugo is just a short drive away and an efficient bus service also provides connectivity.
Guests are generally impressed with the breakfast experience, appreciating the variety and quality, especially the fresh orange juice and pastries. Buffet and à la carte options cater to different preferences with friendly service and even gluten-free choices available. Yet, some find the buffet occasionally lacking variety and feel the price could be more competitive.
Dining at the hotel receives favorable reviews with the cafeteria praised for its good, affordable meals and the restaurant noted for its exquisite food and exceptional service. Although some diners found the menu limited and the prices higher than expected, the overall consensus is positive regarding the quality and value of the food. The bar provides another dining venue, though with occasional mixed feedback.
The hotel rooms are well-regarded for being comfortable, spacious and clean, equipped with modern amenities like air conditioning, mini-fridges and flat-screen TVs. The large, comfortable beds and features such as walk-in showers and Jacuzzis are particularly appreciated. However, some guests noted that the rooms could use updates, better soundproofing and improved Wi-Fi connectivity.
Cleanliness is a standout feature of the hotel, consistently praised by guests for its spotless rooms, well-maintained facilities and immaculate public areas. The hospitable staff enhance the experience, often highlighted for their friendliness and professionalism, contributing significantly to guests' satisfaction.
While the Wi-Fi in the lobby is reliable, many guests have reported issues with room connectivity. The hotel's spa and gym facilities are generally well-received but with some mixed reviews. The spa, though cozy and generally clean, can sometimes feel too small and overcrowded. The gym is well-equipped, clean and offers 24-hour access, making it highly convenient for fitness enthusiasts.
The hotel's pools, both indoor and outdoor, are popular amenities. The heated outdoor pool receives praise for its temperature control and cleanliness, while the indoor pool is appreciated for its relaxing atmosphere. Some guests mentioned minor inconveniences related to the pool areas, such as the pathway's exposure to cold weather conditions post-swim.
Overall, Hotel Auditorio Santiago & Spa is commended for its excellent cleanliness, comfortable accommodations, friendly staff and comprehensive amenities, providing a satisfactory and pleasant experience for its guests. The hotel's strengths lie particularly in its tranquil setting, quality dining options and well-maintained facilities.
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Guests are generally impressed with the breakfast experience, appreciating the variety and quality, especially the fresh orange juice and pastries. Buffet and à la carte options cater to different preferences with friendly service and even gluten-free choices available. Yet, some find the buffet occasionally lacking variety and feel the price could be more competitive.
Dining at the hotel receives favorable reviews with the cafeteria praised for its good, affordable meals and the restaurant noted for its exquisite food and exceptional service. Although some diners found the menu limited and the prices higher than expected, the overall consensus is positive regarding the quality and value of the food. The bar provides another dining venue, though with occasional mixed feedback.
The hotel rooms are well-regarded for being comfortable, spacious and clean, equipped with modern amenities like air conditioning, mini-fridges and flat-screen TVs. The large, comfortable beds and features such as walk-in showers and Jacuzzis are particularly appreciated. However, some guests noted that the rooms could use updates, better soundproofing and improved Wi-Fi connectivity.
Cleanliness is a standout feature of the hotel, consistently praised by guests for its spotless rooms, well-maintained facilities and immaculate public areas. The hospitable staff enhance the experience, often highlighted for their friendliness and professionalism, contributing significantly to guests' satisfaction.
While the Wi-Fi in the lobby is reliable, many guests have reported issues with room connectivity. The hotel's spa and gym facilities are generally well-received but with some mixed reviews. The spa, though cozy and generally clean, can sometimes feel too small and overcrowded. The gym is well-equipped, clean and offers 24-hour access, making it highly convenient for fitness enthusiasts.
The hotel's pools, both indoor and outdoor, are popular amenities. The heated outdoor pool receives praise for its temperature control and cleanliness, while the indoor pool is appreciated for its relaxing atmosphere. Some guests mentioned minor inconveniences related to the pool areas, such as the pathway's exposure to cold weather conditions post-swim.
Overall, Hotel Auditorio Santiago & Spa is commended for its excellent cleanliness, comfortable accommodations, friendly staff and comprehensive amenities, providing a satisfactory and pleasant experience for its guests. The hotel's strengths lie particularly in its tranquil setting, quality dining options and well-maintained facilities.
Hotel for Honeymoon
Includes a 'Spa', providing dedicated facilities for relaxation and wellness treatments perfect for couples to unwind and be pampered together.
Hotel with Spa
This hotel offers a full-service spa with massages, body treatments, and facials, along with an indoor and outdoor pool, a gym, and free access to the spa. It provides a broad range of wellness and relaxation options, coupled with comfortable accommodations.
Family Friendly Hotel
This hotel is a great option for families because it includes spa services and an indoor pool. Its location in Lugo also provides convenient access to city attractions.
Romantic Hotel
Features a spa with a pool, offering relaxation and intimate experiences. The availability of wellness facilities and comfortable accommodations makes it suitable for a romantic getaway.
Hotel with Swimming Pool
Located in Lugo, this hotel features both an outdoor and an indoor pool, along with a full-service spa offering massages, body treatments, and facials. It is well-suited for relaxation and recreation.
Heated Pool Indoor Pool Private Pool
Hotel with Parking
Hotel Auditorio Santiago & Spa offers free self-parking for its guests, providing a cost-effective and convenient parking solution while staying at the hotel.
Hotel with Gym
This hotel offers free access to a spa, gym, and heated swimming pool. It also features a hot tub and paddle tennis. Guests have consistently praised the pool and spa facilities.
4-Star Hotel
Featuring a spa and wellness center, this hotel offers a relaxing retreat for guests. Its well-appointed rooms and proximity to the city center make it a desirable choice for both leisure and business travelers.
Hotel with Private Pool Rooms
This hotel is listed as having private pool rooms, offering a dedicated aquatic experience.
Hotel with Indoor Pool
Features both an indoor and outdoor pool, a full-service spa with massages, body treatments, and facials. Guests have free access to the spa, gym, and heated swimming pool. It also has a hot tub and paddle tennis.
Hotel with Heated Pool
Located near central Lugo, this hotel offers a heated swimming pool as part of its spa facilities. Guests have free access to the spa, gym, and heated pool, with a hot tub also available.
Hotel near Golf Courses
Business Hotel
Guest Reviews
Situated on the outskirts of Lugo, Hotel Auditorio Santiago & Spa offers a blend of tranquility and convenience for travelers. While its remote location may require guests to use a car for city visits, it is easily accessible from the highway, making it ideal for road trips. The hotel is perfect for those seeking a quiet retreat away from the bustling city center. Its proximity to Lugo, being just a short drive away, allows for easy exploration without the hassle of inner-city traffic or parking issues.
For those who prioritize connectivity, the efficient bus service provides an alternative way to reach the city center. Despite being located near an industrial park, the hotel maintains a serene ambiance. The availability of free parking enhances its appeal, especially for those traveling by car. Overall, Hotel Auditorio Santiago & Spa is well-suited for guests looking for a peaceful stay with convenient access to Lugo and surrounding highways.
The breakfast experience at Hotel Auditorio Santiago & Spa garners a mix of positive and constructive feedback from guests. Many patrons appreciate the variety and high quality of the breakfast offerings. Descriptions such as delicious food and fresh orange juice imply a thoughtful selection and quality ingredients. The buffet breakfast, highlighted often, is noted for being comprehensive and impeccable with great variety, quality pastries and fresh juice contributing to an overall positive eating experience.
Guests can choose between the buffet and à la carte options with the latter being praised for its quality and affordability. Positive highlights frequently mention good price-quality ratios and friendly service from the staff, especially in the hotel's cafeteria, where personalized service and gluten-free options are available.
However, some guests indicate that there is room for improvement. A few reviews mention that the buffet breakfast can sometimes lack variety and not always be restocked promptly. Additionally, some find the breakfast buffet a bit expensive for the range of food provided and there have been comments on the simplicity and basic nature of the offerings, which might not meet the expectations of a four-star hotel.
Overall, while the majority of guests are satisfied with the breakfast experience, considering it an excellent start to their day, there are areas identified for improvement to match the high standards guests anticipate from the hotel.
Hotel Auditorio Santiago & Spa offers a range of dining options that generally receive positive feedback from guests. The cafeteria provides good, affordable meals with particular praise for its sandwiches, hamburgers, mixed dishes and portions. Many guests appreciated the good value for money and noted that the food was delicious despite being simple. However, the service at the cafeteria can be slow at times, leading to long waits.
The hotel's restaurant also receives commendations for its exquisite food and unbeatable service, though some guests found the menu limited and the prices on the higher side. Nevertheless, the quality-price ratio remains favorable for many diners. The restaurant staff is professional and attentive, often adapting dishes to meet dietary needs such as vegetarian preferences.
The dinner menu has been described as varied and offers good value, comparable to city restaurant standards. Some guests did mention that certain aspects of the kitchen could improve, particularly concerning the quality of some meals. Additionally, the bar offers another venue for dining, where guests have occasionally found the food less satisfactory.
Overall, Hotel Auditorio Santiago & Spa provides several dining options that cater to different tastes and budgets with a general consensus on the quality and affordability of the food, coupled with attentive service from the dining staff.
Hotel Auditorio Santiago & Spa offers a generally positive experience with its rooms, which many guests found comfortable, spacious and clean. The rooms are described as bright and equipped with features such as air conditioning, mini-fridges and flat-screen TVs. Room service is frequently praised and the overall cleanliness receives high marks.
Visitors appreciated the large, comfortable beds and found the rooms particularly suitable for relaxation after using the well-regarded spa and pools. Specific features like walk-in showers and Jacuzzis are mentioned positively. The hotel rooms cater well to executive and business travelers due to their facilities.
However, there are notable areas where improvements could be made. Several reviews mention that the rooms feel outdated and could benefit from renovations. Soundproofing was a common complaint with many guests noting noise from adjacent rooms and outside. The size of some rooms, especially for groups, has also been criticized as too small.
Despite these points, guests frequently enjoyed their stay, citing easy access to amenities and friendly, helpful staff. The accommodations offered good value for money, although enhancements to soundproofing, room decor and certain facilities like Wi-Fi and television services could elevate the overall guest experience.
Hotel Auditorio Santiago & Spa receives high marks for the comfort of its beds, based on guest reviews. Numerous reviewers highlight the beds as being very comfortable with specific mentions of both the mattresses and pillows contributing to a good night’s sleep. There are instances of guests finding the beds exceptionally large and spacious, adding to the overall comfort. However, a few reviews noted that some beds were either too hard or had minor issues like broken legs or noisy frames. Pillows were occasionally mentioned as being too soft or low, which might affect the sleep quality for some. Despite these few downsides, the general consensus is that the hotel offers a restful experience, largely attributed to the quality and comfort of the beds.
Hotel Auditorio Santiago & Spa consistently impresses guests with its exceptional cleanliness and hospitable staff. Review after review highlights the spotless rooms, well-maintained facilities and immaculate public areas. Visitors praise the housekeeping team not only for their thorough cleaning but also for their friendliness and attentiveness. The pool and spa areas are noted for being both spacious and hygienic, contributing to a relaxing and comfortable stay.
Guests often mention the hotel's comfortable beds and spacious rooms, where cleanliness is always top-notch. The gym is another area where cleanliness and organization leave a positive impression. Many appreciated the adherence to Covid-19 measures, ensuring a safe environment during their stay.
Despite a few isolated incidents, such as noise between rooms and minor maintenance issues, the overwhelming consensus is that Hotel Auditorio Santiago & Spa provides a pristine setting that enhances the overall experience. With excellent cleanliness, comfortable accommodations and a friendly staff, it's no wonder guests highly recommend a stay here.
Hotel Auditorio Santiago & Spa garners high praise primarily for its exceptional staff. Guests consistently highlight the friendliness and helpfulness of the employees, describing them as very attentive, professional and welcoming. The team's kindness, from receptionists to housekeeping and cafeteria staff, contributes significantly to the guests' positive experiences. Noteworthy mentions include individuals like Francisco, who is singled out for his kindness.
The reception staff receives accolades for their professionalism and readiness to assist with any needs, such as arranging taxis. Housekeeping and room service staff are similarly commended for their friendliness and the cleanliness of the facilities. Guests appreciate the thoroughness and empathy exhibited by all employees, which enhances their comfort during their stay.
In multiple instances, the attention to detail and personal service provided by the hotel staff is described as exceptional. The restaurant and cafeteria staff also receive positive feedback for their politeness and attentiveness. Moreover, the maintenance team's patience and professionalism contribute to the overall excellent service.
However, a few reviews note less favorable experiences, particularly with some reception staff who were described as rude or lacking in hospitality. Nonetheless, the overwhelming consensus is that the hotel’s staff are a standout feature, contributing significantly to the memorable and satisfactory stay of the guests.
Visitors of Hotel Auditorio Santiago & Spa have often complimented the very friendly and attentive staff, but consistent comments indicate issues with the WiFi. While the lobby area tends to have good WiFi coverage, the signal in the rooms is often described as unreliable or very poor. Several guests mentioned that connecting to the WiFi in their rooms was nearly impossible with the signal frequently coming and going, leaving them frustrated. Despite these connectivity challenges, the overall experience may still be positively influenced by the accommodating service provided by the hotel staff.
Hotel Auditorio Santiago & Spa offers a spa experience that garners mixed reviews from its visitors. Positively noted, the spa and pool facilities are freely accessible to guests, creating a convenient and valued addition to their stay. The heated pool, in particular, receives commendation for its excellent temperature control and cleanliness. Friendly and professional staff enhance the overall spa experience, ensuring guests feel welcomed and supported during their visit.
Many guests appreciate the cozy and well-maintained nature of the spa, describing it as a delightful and relaxing retreat. The inclusion of a pool, sauna and gym adds to the facility’s appeal, creating a multifaceted area for unwinding. Despite its modest size, the spa's facilities are functional and appreciated, especially after a long day.
However, the spa's small size is a recurring point of critique. Often described as no more than a jacuzzi or a large bathtub, the compact space can become crowded, leading to less than ideal conditions for relaxation. Some guests have reported issues with tepid water temperatures and limited operating hours, which sometimes contribute to a less satisfying experience.
Cleanliness is generally well-regarded, although isolated incidents of maintenance issues and inadequate pool cleaning have been reported. There are also concerns about safety in the spa area with mentions of sharp tiles and uneven surfaces.
Overall, while the spa at Hotel Auditorio Santiago & Spa is not without its limitations, it remains a significant and cherished aspect of the hotel for many guests, providing a cozy and enjoyable respite during their stay.
The gym facilities at Hotel Auditorio Santiago & Spa receive consistent praise for their completeness and functionality. Guests find the gym well-equipped with a fair selection of machines, making it highly suitable for both casual and dedicated fitness routines. The 24-hour access to the gym is a notable advantage, particularly for business travelers and executives who may need flexibility in their exercise schedules.
The gym area is kept clean and spacious, contributing to a pleasant workout environment. While some guests noted that the gym and spa are on the smaller side, the organization and maintenance of the facilities make up for the lack of size. Many visitors appreciated the inclusion of amenities such as towels and water, as well as complimentary access to the gym.
Overall, the gym at Hotel Auditorio Santiago & Spa stands out in its category with numerous guests highlighting its modern equipment and well-maintained environment. Additionally, the convenience of having the gym included in the price package adds value and enhances the overall experience at the hotel.
Hotel Auditorio Santiago & Spa offers a variety of delightful pool experiences that have garnered positive reviews from guests. The outdoor pool, which is heated and can be covered in bad weather, is praised for its excellent water temperature and large size, making it perfect for swimming at any time of the year. Many guests noted that the outdoor pool area is well-maintained, clean and surrounded by comfortable sun loungers, enhancing the relaxation experience.
The indoor pool also received high marks for providing a relaxing retreat with specific mentions of its great size and optimal water temperature. The heated indoor pool ensures comfort and enjoyment even during winter, contributing to the overall pleasant atmosphere of the pool facilities. The spa pool area, which includes amenities like a jacuzzi and sauna, has been highlighted as an additional perk enhancing the hotel's allure.
Despite the overwhelmingly positive feedback, some noted that the pathway from the pool to the hotel goes through an inner courtyard, which might be chilly post-swim. Another minor critique was about the pool occasionally being too crowded or smaller than expected. Nevertheless, the heated pool remains a standout feature, helping the hotel to offer a superb mix of comfort, relaxation and year-round usability.
Hotel Auditorio Santiago & Spa offers a highly convenient and accessible parking experience for its guests. Visitors have consistently praised the ample, free parking spaces available right in front of the hotel and within close proximity. The spacious public outdoor parking is noted to be quiet and easy to maneuver, adding to the overall convenience. The presence of covered parking and charging points for electric cars further enhances the appeal for those traveling with electric vehicles.
The hotel provides multiple parking options, including a private and upscale parking area with plenty of convenient spaces. Despite a few comments about the interior parking garage being small and having a low roof, the vast majority of reviews mention the ease and comfort of parking, both outdoors and at the hotel doorstep. The friendly and helpful staff, coupled with the peaceful atmosphere and great facilities, including the pool and spa, make the parking experience a seamless part of a pleasant stay.
Hotel Auditorio Santiago & Spa in Lugo stands out as a top choice for families seeking a pleasant getaway. The hotel offers numerous family-friendly facilities and activities that ensure both parents and children can enjoy their stay. With spacious rooms, it caters well to families of varying sizes, providing a comfortable environment conducive to family disconnection and relaxation.
The pools are a particular highlight, receiving high praise for being perfect for family relaxation and enjoyment. Various reviewers noted that children can move freely around the hotel, adding to the overall family-friendly atmosphere. Despite the attentive design for family stays, it's important to note that children are not allowed in the spa, which may limit some activities for families looking to experience everything together.
The hotel is well-positioned as a good base for exploring Lugo, although a car is necessary to access the city center. Guests also appreciated the thoughtful family-friendly touches around the hotel, from croissant orders to snacks by the pool on a day off.
While some parents mentioned that family rooms could benefit from better sound isolation to ensure restful nights for children, the overall consensus remains positive. Families enjoyed great times together and recommended the hotel for both its comfortable accommodation and excellent facilities, making it an excellent choice for a family stay in Lugo.
Hotel Auditorio Santiago & Spa presents a mixed experience for travelers, especially those with a keen focus on four-star expectations. While some guests feel that the hotel upholds the standard characteristic of its four-star rating, others believe it more adequately resembles a three-star property. The facilities, while occasionally surpassing their category, often appear in need of renovation to align better with four-star norms. Specifically, aspects such as room size and soundproofing have been pointed out as falling short. Nonetheless, the price-quality ratio stands out as excellent, making it an accessible option for both business and leisure travelers. The hotel, however, is noted to be primarily business-oriented, which could influence the perceived adequacy of its amenities for different types of stays. Overall, while satisfactory to some, the hotel could benefit from updates and a more comprehensive range of services to fully meet four-star expectations.
Hotel Auditorio Santiago & Spa is highly regarded among business travelers for offering excellent value for money. With competitive pricing and solid quality, it stands out as a sound choice for those on a budget. The hotel boasts ample parking, which can be particularly advantageous for business purposes.
The reception staff are noted for their friendliness and professionalism, adding to a welcoming atmosphere. Business travelers appreciate the hotel's location in a business-oriented area, even though it's somewhat distanced from the central business park.
Clean rooms cater well to the needs of executives and business guests, supported by a well-suited design. Business facilities like meeting areas, as well as recreational amenities such as a swimming pool, bar and sauna, provide a balanced environment for work and relaxation. With free access to these amenities, travelers can easily utilize the reception areas for both business and leisure activities.
Overall, the hotel garners strong recommendations from business guests, repeatedly chosen for its reliable services and comfortable accommodations.
Hotel Auditorio Santiago & Spa receives consistent praise for its heated pool, described as very nice, amazing and spectacular by many guests. Visitors greatly enjoy using the pool, especially in the afternoon and evening, finding it calm, pleasant and wonderfully warm. The pool, though occasionally noted as small, is maintained in good condition and provides an impeccable exterior garden view.
The temperature of the water often garners specific positive remarks, being cited as amazing and very conducive to a relaxing experience. Guests frequently mention the heated pool alongside the spa facilities and Jacuzzi and appreciate the peaceful atmosphere and the helpful, friendly staff. However, a few reviews pointed out that accessing the pool can be inconvenient, as the hallways are not closed off and returning to the room can be chilly if wet.
While some reviewers felt that the water in the heated pool was too cold, making it unusable at times, the overall sentiment remains highly favorable with many guests returning multiple times a year to enjoy the facilities. Despite these occasional issues, the spacious indoor heated pool is a standout feature that significantly enhances the hotel's appeal.
Hotel Auditorio Santiago & Spa boasts a highly praised indoor pool that guests consistently appreciate. The pool being heated is a significant highlight, allowing guests to enjoy a swim at any time regardless of external weather conditions. Some reviews mention a separate indoor pool, indicating diverse swimming options within the facility. Visitors repeatedly describe the indoor pool as being very good or excellent, enhancing the overall experience at the hotel. The added features of the gym and spa further complement the indoor pool, making it a valuable bonus for guests seeking relaxation and fitness amenities. While there are references to a covered pool, it appears there might be variations in the pool's roofing across different reviews. Despite this, the indoor heated pool remains a standout feature for this hotel.
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Location
For those who prioritize connectivity, the efficient bus service provides an alternative way to reach the city center. Despite being located near an industrial park, the hotel maintains a serene ambiance. The availability of free parking enhances its appeal, especially for those traveling by car. Overall, Hotel Auditorio Santiago & Spa is well-suited for guests looking for a peaceful stay with convenient access to Lugo and surrounding highways.
Breakfast
Guests can choose between the buffet and à la carte options with the latter being praised for its quality and affordability. Positive highlights frequently mention good price-quality ratios and friendly service from the staff, especially in the hotel's cafeteria, where personalized service and gluten-free options are available.
However, some guests indicate that there is room for improvement. A few reviews mention that the buffet breakfast can sometimes lack variety and not always be restocked promptly. Additionally, some find the breakfast buffet a bit expensive for the range of food provided and there have been comments on the simplicity and basic nature of the offerings, which might not meet the expectations of a four-star hotel.
Overall, while the majority of guests are satisfied with the breakfast experience, considering it an excellent start to their day, there are areas identified for improvement to match the high standards guests anticipate from the hotel.
Dinner
The hotel's restaurant also receives commendations for its exquisite food and unbeatable service, though some guests found the menu limited and the prices on the higher side. Nevertheless, the quality-price ratio remains favorable for many diners. The restaurant staff is professional and attentive, often adapting dishes to meet dietary needs such as vegetarian preferences.
The dinner menu has been described as varied and offers good value, comparable to city restaurant standards. Some guests did mention that certain aspects of the kitchen could improve, particularly concerning the quality of some meals. Additionally, the bar offers another venue for dining, where guests have occasionally found the food less satisfactory.
Overall, Hotel Auditorio Santiago & Spa provides several dining options that cater to different tastes and budgets with a general consensus on the quality and affordability of the food, coupled with attentive service from the dining staff.
Rooms
Visitors appreciated the large, comfortable beds and found the rooms particularly suitable for relaxation after using the well-regarded spa and pools. Specific features like walk-in showers and Jacuzzis are mentioned positively. The hotel rooms cater well to executive and business travelers due to their facilities.
However, there are notable areas where improvements could be made. Several reviews mention that the rooms feel outdated and could benefit from renovations. Soundproofing was a common complaint with many guests noting noise from adjacent rooms and outside. The size of some rooms, especially for groups, has also been criticized as too small.
Despite these points, guests frequently enjoyed their stay, citing easy access to amenities and friendly, helpful staff. The accommodations offered good value for money, although enhancements to soundproofing, room decor and certain facilities like Wi-Fi and television services could elevate the overall guest experience.
Beds
Cleanliness
Guests often mention the hotel's comfortable beds and spacious rooms, where cleanliness is always top-notch. The gym is another area where cleanliness and organization leave a positive impression. Many appreciated the adherence to Covid-19 measures, ensuring a safe environment during their stay.
Despite a few isolated incidents, such as noise between rooms and minor maintenance issues, the overwhelming consensus is that Hotel Auditorio Santiago & Spa provides a pristine setting that enhances the overall experience. With excellent cleanliness, comfortable accommodations and a friendly staff, it's no wonder guests highly recommend a stay here.
Staff
The reception staff receives accolades for their professionalism and readiness to assist with any needs, such as arranging taxis. Housekeeping and room service staff are similarly commended for their friendliness and the cleanliness of the facilities. Guests appreciate the thoroughness and empathy exhibited by all employees, which enhances their comfort during their stay.
In multiple instances, the attention to detail and personal service provided by the hotel staff is described as exceptional. The restaurant and cafeteria staff also receive positive feedback for their politeness and attentiveness. Moreover, the maintenance team's patience and professionalism contribute to the overall excellent service.
However, a few reviews note less favorable experiences, particularly with some reception staff who were described as rude or lacking in hospitality. Nonetheless, the overwhelming consensus is that the hotel’s staff are a standout feature, contributing significantly to the memorable and satisfactory stay of the guests.
Wi-Fi
Spa
Many guests appreciate the cozy and well-maintained nature of the spa, describing it as a delightful and relaxing retreat. The inclusion of a pool, sauna and gym adds to the facility’s appeal, creating a multifaceted area for unwinding. Despite its modest size, the spa's facilities are functional and appreciated, especially after a long day.
However, the spa's small size is a recurring point of critique. Often described as no more than a jacuzzi or a large bathtub, the compact space can become crowded, leading to less than ideal conditions for relaxation. Some guests have reported issues with tepid water temperatures and limited operating hours, which sometimes contribute to a less satisfying experience.
Cleanliness is generally well-regarded, although isolated incidents of maintenance issues and inadequate pool cleaning have been reported. There are also concerns about safety in the spa area with mentions of sharp tiles and uneven surfaces.
Overall, while the spa at Hotel Auditorio Santiago & Spa is not without its limitations, it remains a significant and cherished aspect of the hotel for many guests, providing a cozy and enjoyable respite during their stay.
Gym
The gym area is kept clean and spacious, contributing to a pleasant workout environment. While some guests noted that the gym and spa are on the smaller side, the organization and maintenance of the facilities make up for the lack of size. Many visitors appreciated the inclusion of amenities such as towels and water, as well as complimentary access to the gym.
Overall, the gym at Hotel Auditorio Santiago & Spa stands out in its category with numerous guests highlighting its modern equipment and well-maintained environment. Additionally, the convenience of having the gym included in the price package adds value and enhances the overall experience at the hotel.
Pool
The indoor pool also received high marks for providing a relaxing retreat with specific mentions of its great size and optimal water temperature. The heated indoor pool ensures comfort and enjoyment even during winter, contributing to the overall pleasant atmosphere of the pool facilities. The spa pool area, which includes amenities like a jacuzzi and sauna, has been highlighted as an additional perk enhancing the hotel's allure.
Despite the overwhelmingly positive feedback, some noted that the pathway from the pool to the hotel goes through an inner courtyard, which might be chilly post-swim. Another minor critique was about the pool occasionally being too crowded or smaller than expected. Nevertheless, the heated pool remains a standout feature, helping the hotel to offer a superb mix of comfort, relaxation and year-round usability.
Parking
The hotel provides multiple parking options, including a private and upscale parking area with plenty of convenient spaces. Despite a few comments about the interior parking garage being small and having a low roof, the vast majority of reviews mention the ease and comfort of parking, both outdoors and at the hotel doorstep. The friendly and helpful staff, coupled with the peaceful atmosphere and great facilities, including the pool and spa, make the parking experience a seamless part of a pleasant stay.
Family
The pools are a particular highlight, receiving high praise for being perfect for family relaxation and enjoyment. Various reviewers noted that children can move freely around the hotel, adding to the overall family-friendly atmosphere. Despite the attentive design for family stays, it's important to note that children are not allowed in the spa, which may limit some activities for families looking to experience everything together.
The hotel is well-positioned as a good base for exploring Lugo, although a car is necessary to access the city center. Guests also appreciated the thoughtful family-friendly touches around the hotel, from croissant orders to snacks by the pool on a day off.
While some parents mentioned that family rooms could benefit from better sound isolation to ensure restful nights for children, the overall consensus remains positive. Families enjoyed great times together and recommended the hotel for both its comfortable accommodation and excellent facilities, making it an excellent choice for a family stay in Lugo.
4 Star
Business
The reception staff are noted for their friendliness and professionalism, adding to a welcoming atmosphere. Business travelers appreciate the hotel's location in a business-oriented area, even though it's somewhat distanced from the central business park.
Clean rooms cater well to the needs of executives and business guests, supported by a well-suited design. Business facilities like meeting areas, as well as recreational amenities such as a swimming pool, bar and sauna, provide a balanced environment for work and relaxation. With free access to these amenities, travelers can easily utilize the reception areas for both business and leisure activities.
Overall, the hotel garners strong recommendations from business guests, repeatedly chosen for its reliable services and comfortable accommodations.
Heated Pool
The temperature of the water often garners specific positive remarks, being cited as amazing and very conducive to a relaxing experience. Guests frequently mention the heated pool alongside the spa facilities and Jacuzzi and appreciate the peaceful atmosphere and the helpful, friendly staff. However, a few reviews pointed out that accessing the pool can be inconvenient, as the hallways are not closed off and returning to the room can be chilly if wet.
While some reviewers felt that the water in the heated pool was too cold, making it unusable at times, the overall sentiment remains highly favorable with many guests returning multiple times a year to enjoy the facilities. Despite these occasional issues, the spacious indoor heated pool is a standout feature that significantly enhances the hotel's appeal.
Indoor Pool
Yes, Hotel Auditorio Santiago & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Private Pool.
Yes, a spa is available at Hotel Auditorio Santiago & Spa.
No, Hotel Auditorio Santiago & Spa doesn't allow dogs.
Yes, parking facilities are available at Hotel Auditorio Santiago & Spa.
Yes, Hotel Auditorio Santiago & Spa has a gym.
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