Eurostars Gran Hotel Lugo

Lugo 43.00492700, -7.55441200 , Avenida Ramón Ferreiro, 21 (Show on Map)
8.9
Excellent


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsEurostars Gran Hotel Lugo stands out as an exceptional destination, well-regarded for its prime location, high-quality rooms and commendable service. Situated just a few minutes' walk from Lugo's historic Roman walls and UNESCO heritage sites, the hotel offers an unbeatable location for both leisure and business travelers. Guests repeatedly praise the strategic setting, which allows for easy exploration of the old town and its main attractions, while also offering a quiet and peaceful retreat.

The hotel's breakfast offerings receive high accolades, described as abundant, delicious and of high quality. Guests appreciate the wide variety of options, including local cuisine and plant-based milks, creating a highly satisfying start to their day. Despite occasional criticisms regarding pricing and minor shortcomings in variety, the breakfast experience is largely positive and recommended by many.

However, the dining experience for lunch and dinner attracts more mixed reviews. The absence of a formal restaurant limits options, confining guests to a café that, while spacious, lacks ambiance and variety. While some find the food quality satisfactory, inconsistencies and limited late-night options leave others wanting more, especially in a 4-star establishment.

The rooms at Eurostars Gran Hotel Lugo are a highlight, frequently noted for their spaciousness, modern decor and cleanliness. Guests find the beds exceptionally comfortable, adding to a restful stay. The tranquil environment within the rooms complements the central location, contributing to a relaxing and luxurious experience. Despite minor maintenance issues, the overall feedback on the rooms is overwhelmingly positive.

Cleanliness is consistently praised with the hotel maintaining high standards of hygiene across rooms and common areas. Guests feel reassured by the meticulous cleaning practices and the attentive housekeeping staff, ensuring a comfortable and hygienic stay.

The staff at Eurostars Gran Hotel Lugo are frequently lauded for their professionalism, friendliness and willingness to assist. From the reception to housekeeping and dining areas, the service is described as attentive and welcoming, significantly enhancing the guest experience.

The hotel's WiFi service, however, garners mixed feedback. While many guests praise the reliable and fast internet access, others experience connectivity issues, particularly with room WiFi and TV services. This inconsistency can be a drawback for those relying on stable internet during their stay.

Guests generally appreciate the hotel's gym facilities, finding them well-equipped and adequate for their fitness needs. While there are occasional suggestions for improvements, the overall sentiment is positive. Parking receives mixed reviews; although ample free roadside parking is available, the hotel's secure, charged options are seen as overpriced and sometimes challenging to access.

In summary, Eurostars Gran Hotel Lugo is a top choice for travelers seeking a blend of convenience, comfort and quality service. Its prime location, impressive breakfast, comfortable rooms and attentive staff make it a recommended destination, despite minor areas for improvement in dining options and WiFi connectivity.
Show more
Categories
Hotel Taking Steps Towards Sustainability
This environmentally friendly accommodation implements recycling practices and uses reusable coffee/tea filters and LED light bulbs. It provides bathrooms with eco-friendly toiletries and utilizes eco-friendly cleaning products. The hotel also offers an electric car charging station.

Romantic Hotel
Offers a 'Romantic Experience' package. The availability of special amenities and comfortable accommodations makes it suitable for a romantic city getaway.

Hotel with Parking
Eurostars Gran Hotel Lugo offers private parking for a daily fee of €14, subject to availability upon arrival.

Accessible Hotel
This hotel has wheelchair-accessible parking and offers facilities for disabled guests, including accessible rooms and general facilities. It features ramp access to the building and a lift for upper floors.

Hotel with Gym
This 4-star hotel is totally refurbished and features fitness amenities. It is situated 1.5 km from the Congress and Exhibition Center.

4-Star Hotel
This hotel stands out with its modern design and spacious rooms, providing a comfortable and luxurious stay. Its central location offers convenient access to Lugo's main attractions, enhancing the overall experience.

Hotel for Honeymoon

Room Types
Double Room This air-conditioned room features a safe, a minibar and a TV. There is also a private bathroom.

Premium Double Room The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer.

Triple Room The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 3 beds.

Guest Reviews
8.9
Excellent
Location
Eurostars Gran Hotel Lugo boasts an outstanding and strategic location that makes it perfect for exploring the historic city of Lugo. Its proximity to the city center, walls and main attractions is frequently praised by guests. The hotel is situated just a few minutes' walk from Lugo's iconic Roman walls and UNESCO heritage sites, offering easy access to the old town. Visitors appreciate that the hotel provides a peaceful retreat despite being centrally located on a wide avenue.

Convenience is a key highlight, as the hotel’s location enables guests to visit all key sites on foot. A myriad of dining options and significant historic sites are within reach, including the Plaza Mayor, cathedral and main square. Additionally, the hotel’s immediate area offers ample parking, making it easier for those traveling by car.

Guests repeatedly commend the hotel's setting, emphasizing its desirability for both leisure and business stays. They describe the location as perfect, superb and unbeatable, pointing out how it facilitates enjoyable and stress-free exploration of Lugo. The fact that the hotel is centrally placed yet in a quiet area adds to its charm, ensuring that guests can relax comfortably while remaining close to the action.

Overall, Eurostars Gran Hotel Lugo's location is described as extraordinary with visitors finding the walk to the city’s historical landmarks both pleasant and convenient. This prime location undoubtedly enhances the guest experience, making it a top choice for those looking to delve into the cultural and historical richness of Lugo.

Breakfast
At Eurostars Gran Hotel Lugo, the breakfast experience generally received high praise from guests. Highlighted as very good, excellent and even spectacular, the breakfast buffet offers a wide variety of options, including local cuisine and plant-based milks. It is often described as abundant, delicious, complete and of high quality. Many guests enjoyed the comprehensive selection and the consistent replenishment of food items.

Despite the overall positive feedback, there were some criticisms. A few guests mentioned that the breakfast was expensive and occasionally lacked in variety and quality. Issues with drink machines and rare instances where the buffet was sparse were noted. Nevertheless, the quality of the breakfast staff and the cleanliness of the dining area were frequently commended, creating a largely enjoyable start to the day.

Overall, the breakfast at Eurostars Gran Hotel Lugo is considered a standout feature with many guests recommending it for its variety, quality and the value it adds to their stay.

Dinner
The dining experience at Eurostars Gran Hotel Lugo appears to be a mixed bag. The hotel lacks a formal restaurant and guests often find the options limited for both lunch and dinner. The hotel's café, although spacious and visually appealing, doesn't offer a cozy atmosphere or extensive menu. It's the go-to place for dinner and snacks, but the variety can be disappointing and the kitchen closes early, making it impossible to get food late at night.

Many guests highlighted that the food quality ranges from decent to unsatisfactory with some describing their meals as not fresh or barely lukewarm, particularly with room service. The cafeteria service can also be inconsistent with some guests encountering unfriendly staff or mishaps like dropped wine bottles.

However, there are positive notes as well. Some guests enjoyed good dinner options and appreciated the spacious dining area. Breakfast is described as luxurious with varied and cheap offerings in a basket format. Yet, the lack of a formal restaurant remains a significant downside, especially for a 4-star establishment, often leaving guests expecting more. Overall, while the dining options at Eurostars Gran Hotel Lugo have their strengths, the limited availability and variable quality may not meet all guests' expectations.

Rooms
The Eurostars Gran Hotel Lugo seems to offer a remarkable experience for travelers, particularly when it comes to the comfort and quality of its rooms. Guests consistently highlight the spaciousness and cleanliness of the rooms, describing them as large, modern and tastefully decorated. The beds are noted for their exceptional comfort, often being a standout feature of the stay. The rooms are well-maintained, equipped with modern amenities and feature substantial bathroom spaces—sometimes even luxurious—with some rooms including bathtubs and double sinks.

Many reviews emphasize the quietness and tranquility of the rooms, making them an ideal retreat after a long day of exploring Lugo. The hotel's central location adds to its appeal, offering convenience without sacrificing the serene environment within the rooms. Guests often mention the beautiful views from their accommodations and the high quality of room service and hotel amenities.

Despite the overwhelmingly positive feedback, there are a few mentions of minor drawbacks, such as occasional maintenance issues or some noise insulation concerns. However, these appear to be exceptions rather than the norm.

Overall, the rooms at Eurostars Gran Hotel Lugo are highlighted for their impressive size, elegant decor and utmost comfort, making it a preferred choice for travelers seeking a blend of luxury and convenience.

Beds
The beds at Eurostars Gran Hotel Lugo have consistently impressed guests with their comfort and quality. Reviews highlight the beds as extremely comfortable, often mentioning their impressive size and supportive mattresses. King-sized and double beds, some even up to two meters wide, provide ample space and coziness, contributing to a restful sleep. Many guests noted the bedding and pillows as equally comfortable, enhancing their overall comfort. The rooms themselves are described as spacious, adding to the relaxing experience. Despite a few mentions of minor issues, the overwhelming consensus is that the beds at this hotel offer an excellent sleep experience with clean, well-maintained and high-quality mattresses being a standout feature.

Cleanliness
The Eurostars Gran Hotel Lugo consistently impresses with its exceptional standards of cleanliness. Guests have repeatedly highlighted the spotless rooms, immaculate facilities and well-maintained common areas, making it clear that hygiene is a top priority for the hotel. Recent refurbishments have left the establishment looking more like a five-star venue. The spacious rooms are frequently noted for their cleanliness and comfort with several guests describing them as super hygienic, tidy and organized.

In addition to the meticulous cleaning, the hotel's overall environment is maintained to a high standard, including clean and comfortable accommodations. The attentive cleaning staff receive high praise for their thorough and consistent efforts, ensuring the entire property is regularly cleaned and well-kept. Despite one-off minor lapses, such as occasional missed dusting or personal items from previous guests, the reviews overwhelmingly reflect an exceedingly clean and hygienic atmosphere throughout the hotel.

The emphasis on hygiene is further supported by commendations for the hotel's COVID-19 measures, which guests have found reassuring. Overall, the Eurostars Gran Hotel Lugo excels in offering a clean, comfortable and well-organized stay, making it a highly recommended choice for travelers valuing cleanliness.

Staff
At Eurostars Gran Hotel Lugo, the staff consistently receives high praise from guests for their exceptional service and friendliness. Reviewers describe the staff as attentive, professional and always ready to go above and beyond to assist guests, making them feel welcome and cared for. The reception staff, in particular, is frequently mentioned for their warm, professional demeanor and efficient service.

Guests have highlighted specific staff members by name, appreciating their kindness and helpfulness in resolving issues, even those unrelated to the hotel. Across various areas of the hotel, from the front desk to housekeeping and the restaurant, the personnel's friendliness and professionalism stand out.

Diners have shared positive experiences with attentive waitstaff at the buffet and housekeeping staff have been recognized for their cheerfulness and thoroughness. The overall sentiment is that the staff’s hospitality and dedication significantly enhance the guest experience, contributing substantially to the hotel’s welcoming atmosphere.

Whether it's providing valuable advice, accommodating special requests or maintaining high standards of cleanliness and service, the team at Eurostars Gran Hotel Lugo takes great pride in ensuring every guest feels at home. The consistent theme across numerous reviews is that the friendly and courteous staff are a key highlight of the hotel, leaving a lasting impression on visitors.

Wi-Fi
The WiFi experience at the Eurostars Gran Hotel Lugo elicited mixed reactions from guests. Many praised the hotel for its excellent, reliable and consistent internet access, highlighting that the free WiFi was strong and allowed for multiple devices to connect seamlessly. Positive feedback also included mentions of superb connectivity with no issues at all, enhancing guests' experiences as they could easily access essential online services.

However, several guests encountered significant issues with the WiFi. Some reported it working very poorly with frequent disconnections and slow speeds that made it challenging to use. There were instances of no WiFi in the rooms and several guests mentioned that even though the TV had a WiFi connection and was supposed to support Netflix, it couldn't connect to the internet or displayed error messages. This inconsistent quality of the WiFi left some guests dissatisfied with their stay, especially those who relied on stable internet access for their needs. Overall, while some guests enjoyed fast and reliable internet, others faced frustrating connectivity issues.

Gym
Eurostars Gran Hotel Lugo receives a generally positive reception for its gym facilities. Many guests have praised the gym as being very good, well-equipped and large. Descriptions such as the gym is excellent and pretty good highlight the satisfaction of travelers who prioritize fitness amenities. Despite some minor suggestions for improvement, such as adding a stretching area or updating equipment, the gym is deemed sufficient and ok by several visitors. However, there are a few comments about the gym's availability and size with some guests wishing the facility were more accessible or larger. Overall, the gym at Eurostars Gran Hotel Lugo provides a satisfactory fitness experience for most guests, complementing their stay at the hotel.

Parking
Parking at the Eurostars Gran Hotel Lugo has received mixed reviews from guests. Many found ample, free roadside parking next to or near the hotel, which was convenient and easy to access. The availability of free parking adds to the hotel's appeal with spaces that are generally spacious. Several guests highlighted the secure undercover parking offered by the hotel, though it comes at an additional cost of 15€/day.

A common sentiment was that the hotel's parking options, while secure, are often perceived as overpriced. Some guests faced difficulties with the narrow and sometimes inconvenient garage spaces, finding the access challenging. Additionally, there were instances of the designated parking being full or under construction, which led to the use of nearby public lots, some of which were also expensive or had tight spaces.

Despite these issues, many guests successfully found plentiful and easy parking around the hotel. The presence of guarded, secure parking options adds to the sense of safety, although the overall parking experience could benefit from improvements in organization and better fee regulation. The positive aspects of parking availability and the presence of free options close to the hotel, as well as the ease of finding parking in nearby streets, often outweigh the criticisms.

4 Star
Eurostars Gran Hotel Lugo has garnered a range of reviews concerning its four-star rating, facilities and services. The hotel's elegant, clean and central location stands out as a major highlight, pleasing many guests. Its central position allows for a convenient 7-8 minute walk to the historic wall of Lugo.

While some visitors feel the hotel embodies the classic standards of a four-star rating and commend it for excellent quality and comfort, others argue it falls short in certain areas. Several guests noted that the rooms did not quite measure up to typical four-star expectations, pointing out a lack of soundproofing and insufficient complimentary amenities, such as water and coffee.

Nevertheless, many reviews underscore that the hotel’s facilities are well-maintained and renewed with class. The pricing, though viewed by some as a bit excessive, aligns with what is often expected from a hotel of this category and several guests noted that the overall experience justifies the cost. The service and comfort levels were praised with some even suggesting that the hotel appears more luxurious, hinting that it deserves more than its official rating.

Overall, Eurostars Gran Hotel Lugo meets the standards of a four-star establishment with the added benefit of a rich, central location—an appealing feature for travelers looking to explore the city.

Accessible
The Eurostars Gran Hotel Lugo seems to be a commendable choice for travelers with disabilities. Guests have appreciated the spacious rooms and the ramp access to the facility. The hotel staff is known for addressing accessibility needs, ensuring a comfortable stay for those traveling with disabilities. On-site parking is both easy and accessible, adding to the convenience.

Adapting rooms specifically for guests with motor disabilities is another positive aspect noted, although some guests mentioned the absence of a bidet and the presence of bathtubs, which could be challenging for older individuals. Moreover, the installation of an elevator for disabled guests has been acknowledged, enhancing overall facility access. However, access to bathrooms with a wheelchair has been reported as difficult.

In summary, the hotel offers several positive amenities for disabled guests, including accessible rooms and facilities, attentive staff and convenient parking, although certain areas like bathroom access and specific room features may still pose challenges for some.

Honeymoon
Eurostars Gran Hotel Lugo is highly recommended for honeymooners due to its excellent location and romantic ambiance. Many reviewers describe it as an unforgettable honeymoon destination, ideal for newlyweds seeking a memorable retreat. The hotel is praised as a perfect spot for honeymoon travelers, offering comfortable and romantic honeymoon suites that contribute to a delightful experience. Its romantic setting and specialized amenities make it an exceptional choice for those celebrating their new beginnings.

Romantic
Eurostars Gran Hotel Lugo stands out as an ideal destination for couples seeking a romantic retreat. The hotel offers a very romantic and quiet atmosphere, making it a perfect place for a romantic getaway. Its proximity to the nearby old city adds to its charm, providing an excellent experience for honeymooners or those on a romantic escape. Guests have praised the comfortable and pleasant accommodations that contribute to the overall romantic ambiance. The setting is designed to offer privacy and cozy, romantic touches, enhancing the romantic feel throughout. The quiet area further ensures a serene and intimate environment, ideal for couples looking to enjoy a tranquil and romantic stay.


No, Eurostars Gran Hotel Lugo doesn't have any pool.

No, a spa isn't available at Eurostars Gran Hotel Lugo.

No, Eurostars Gran Hotel Lugo doesn't allow dogs.

Yes, parking facilities are available at Eurostars Gran Hotel Lugo.

Yes, Eurostars Gran Hotel Lugo has a gym.

Location Show Map
More Options
  • Hotel in Lugo

  • 9.0 Excellent

  • From $109

  • Hotel in Lugo

  • 8.7 Very Good

  • From $61

  • Hotel in Lugo

  • 8.3 Very Good

  • From $75

  • Hotel in Lugo

  • 8.2 Very Good

  • From $64



6,893,169

Hotels

60

Categories

49,805

Regions

209,065

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ