Emmerich Hotel Görlitz 12.3 km from Luban
Hotel in Gorlitz
9.2
Excellent
From $161
From $161
5-Star Hotel
This hip boutique hotel in Görlitz features beautifully designed guest rooms with exposed brick walls and earthy tones. It's perfect for travelers seeking a stylish and comfortable stay.
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Elements Hotel&Spa 14.3 km from Luban
Hotel in Swieradow-Zdroj
8.7
Very Good
5-Star Hotel
This hotel offers modern rooms and suites with a range of amenities. The on-site spa and wellness center provide a variety of treatments, ensuring a relaxing and rejuvenating experience.
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Summary of reviews related to the '5 Star' categoryElements Hotel&Spa in Poland seems to have gathered some mixed feedback from its guests regarding its five-star status. While some aspects of the hotel are appreciated, many reviews highlight significant shortcomings that detract from its supposed luxury rating.

Guests have praised the hotel's modern and spacious rooms, finding them well-equipped and clean, reflecting expected standards of a high-class establishment. Additionally, the general cleanliness of the hotel is frequently mentioned positively, creating an overall pleasant first impression.

However, many guests are dissatisfied with various aspects that do not align with their expectations of a five-star hotel. A recurring comment is the inadequacy of the wellness and spa areas, which are described as small and overcrowded, falling short of luxury spa expectations. The pool is also deemed inadequate for a hotel of this supposed caliber.

Dining options seem to be a major point of contention. Numerous reviews mention that the food quality and selection do not match the standards of a five-star hotel. The evening buffet, in particular, receives criticism for not offering enough variety or quality. Issues such as cold scrambled eggs and the use of diluted juice concentrates at breakfast add to the sense of disappointment.

Service appears to be another area where the hotel does not meet five-star expectations. Reports of uncomfortable beds, rooms lacking air conditioning, insufficient room cleaning and a general absence of luxury amenities common in similarly rated hotels underscore this sentiment. Many guests feel that the staff and facilities lack the refinement typically associated with five-star hospitality.

Several guests also note inconsistencies like the lack of in-room cosmetics, a common expectation at this level of accommodation and the presence of dogs around the hotel, which some find inappropriate for a five-star resort.

Overall, despite some positive feedback on room size and modernity, Elements Hotel&Spa seems to fall short of delivering a consistent five-star experience with significant improvements needed in dining, wellness facilities and overall service to meet guests' luxury expectations.
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Zum Müntzer 15.7 km from Luban
Apartment in Gorlitz
9.9
Excellent
Info Categories
5-Star Apartment


Apartment with Free Wi-Fi


Apartment with Parking


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Norweska Dolina Family&Pet-friendly Resort 22.5 km from Luban
Aparthotel in Szklarska Poreba
8.4
Very Good
From $72
From $72
5-Star Aparthotel
This aparthotel provides a family-friendly environment with amenities catering to both adults and children. Its pet-friendly policy and recreational facilities make it a great choice for families.
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Summary of reviews related to the '5 Star' categoryNestled away from the bustling center and slopes, Norweska Dolina Luxury Resort offers a peaceful retreat with picturesque Norwegian-style buildings and luxury accommodations. The resort impresses with its originality and high standard, though there are mixed opinions on its claimed five-star rating. Some guests laud the top-notch service, stunning apartments and excellent food, while others feel it falls short of the five-star mark, citing overpriced fees and amenities that don't meet the expected standards.

Significant points of contention include the additional charges, such as the high parking fee and pool and sauna fees, which some guests see as hidden costs. While a few guests found the breakfast to be of five-star quality and the service first class, others noted a lack of multilingual staff and room service, which are expected in a five-star facility.

Overall, Norweska Dolina Luxury Resort offers high-class facilities and a serene atmosphere, but opinion varies on whether it truly meets the five-star luxury experience it claims to provide.
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Hotel Bergo Resort & SPA 23.2 km from Luban
Hotel in Szklarska Poreba
8.9
Excellent
From $115
From $115
5-Star Hotel
This resort & spa offers modern rooms and suites with a range of amenities. The on-site spa and wellness center provide various treatments, ensuring a relaxing and rejuvenating stay.
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Platinum Mountain Hotel&SPA 23.3 km from Luban
Hotel in Szklarska Poreba
8.8
Excellent
From $142
From $142
5-Star Hotel
The hotel provides modern rooms and suites with a range of amenities. The on-site spa and wellness center offer various treatments, ensuring a relaxing and rejuvenating stay in the mountains.
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Summary of reviews related to the '5 Star' categoryThe reviews of Platinum Mountain Hotel&SPA deliver a mixed verdict on its five-star rating and facilities. While some guests perceive the services and amenities as meeting a 5-star standard, praising the luxurious environment and excellent service, many guests express disappointment. They argue that the hotel does not live up to its five-star reputation, citing various shortcomings that do not align with European five-star standards, including elements that should correspond to lower star ratings, like a 4-star or even a 3-star experience. Additionally, specific areas such as the atmosphere and quality were perceived as not being up to par. The hotel presents itself as a 5-star facility, yet several guests feel it clearly deserves a lower category, based on their experience. Overall, the reviews reflect a gap between the hotel's advertised five-star status and the actual experience provided.
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APARTAMENT w PLATINUM MOUNTAIN Z PARKINGIEM 23.4 km from Luban
Apartment in Szklarska Poreba
9.3
Excellent
Info Categories
5-Star Apartment


Luxury Apartment


Apartment with Swimming Pool

Heated Pool    Indoor Pool    Children's Pool  


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Pałac Pakoszów Schlosshotel Wernersdorf 23.8 km from Luban
Hotel in Jelenia Gora
9.0
Excellent
From $69
From $69
5-Star Hotel
This hotel is located in a historic palace, offering elegant rooms and suites with unique charm. It provides a luxurious and tranquil atmosphere, perfect for a relaxing getaway.
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Summary of reviews related to the '5 Star' categoryThe reviews for Pałac Pakoszów Schlosshotel Wernersdorf display a mixed assessment of its five-star rating, facilities and services. Numerous guests argue that the hotel does not meet the expectations typically associated with a five-star establishment, citing issues such as inadequate breakfast offerings, insufficient staff presence and small swimming pool facilities. Additionally, there were complaints about operational aspects like non-functioning bed switches and beds with wheels that posed safety concerns.

On the other hand, some guests maintain that the hotel meets five-star standards, offering worthy accommodations and facilities. Despite the positive notes, the overall consensus leans towards the opinion that the hotel falls short of delivering a truly five-star experience with many suggesting it aligns more closely with a three-star rating.

The variety of views reflects that while the hotel may have some commendable attributes, significant improvements are needed to consistently meet the high expectations of a five-star establishment.
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Categories:
  •     5 Star (8)
  •     Parking (8)
  •     Luxury (7)
  •     Accessible (6)
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