Hotel Bergo Resort & SPA
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Summary of reviewsHotel Bergo Resort & SPA in Szklarska Poręba receives high marks from guests for its prime location, offering easy access to both city conveniences and mountain adventures. Ideal for nature lovers and winter sports fans, the hotel’s proximity to hiking trails and ski slopes makes it a perfect base for year-round outdoor activities. The serene surroundings and well-maintained environment further enhance the guest experience.
The breakfast here is often highlighted as a standout feature with guests applauding the extensive and high-quality selection available. The breakfast buffet features delicious regional specialties and a variety of hot and cold options, suitable even for young guests. Though there are minor wishes for more specific dietary options, the overall sentiment is overwhelmingly positive.
Dinner at the hotel, particularly the à la carte options, earns praises for its excellent cuisine and varied, delicious meals. Quality dishes such as fish soup and pumpkin meatballs receive special mentions, although some guests report limited selection and occasional service lags. Despite this, the dining experience is generally well-regarded, bolstered by a friendly and professional staff.
Room accommodations at Hotel Bergo Resort & SPA are lauded for their spaciousness, modern decor and cleanliness. Comfortable beds, scenic views and comprehensive room facilities ensure a restful and enjoyable stay. Minor issues like narrow bathrooms in some rooms and occasional WiFi problems do appear, but these do not significantly mar the overall positive reception.
Cleanliness across the hotel is consistently praised with guests commending the spotless condition of rooms and public areas alike. The pool and spa areas also maintain this high standard, contributing to the immaculate and peaceful ambiance of the hotel.
Staff at the hotel are frequently described as friendly, professional and efficient, enhancing the overall welcoming atmosphere. Although there are occasional language barriers and moments of the staff being overwhelmed, the positive interactions largely define guests' experiences.
The hotel's spa is a major highlight, offering a range of facilities such as saunas, a swimming pool and an outdoor jacuzzi in a clean, relaxing environment. While the spa area can occasionally become noisy, the long opening hours and adult-only times ensure ample opportunity for relaxation.
The gym is adequately equipped and appreciated for its 24/7 availability, though it could benefit from improvements in facilities and maintenance.
The pool area, while well-maintained and offering enjoyable amenities, faces criticism for its small size, frequent overcrowding and issues with water temperature and cleanliness at times.
Parking at the hotel is convenient but often criticized for its high costs, leading guests to wish for more cost-effective solutions.
In summary, Hotel Bergo Resort & SPA emerges as a top choice for guests seeking a blend of urban convenience and countryside charm with standout attributes in its breakfast offerings, room quality and spa facilities, all supported by a friendly and efficient staff team. However, some areas like dinner service, gym maintenance, pool capacity and parking prices could benefit from further enhancements.
Categories
The breakfast here is often highlighted as a standout feature with guests applauding the extensive and high-quality selection available. The breakfast buffet features delicious regional specialties and a variety of hot and cold options, suitable even for young guests. Though there are minor wishes for more specific dietary options, the overall sentiment is overwhelmingly positive.
Dinner at the hotel, particularly the à la carte options, earns praises for its excellent cuisine and varied, delicious meals. Quality dishes such as fish soup and pumpkin meatballs receive special mentions, although some guests report limited selection and occasional service lags. Despite this, the dining experience is generally well-regarded, bolstered by a friendly and professional staff.
Room accommodations at Hotel Bergo Resort & SPA are lauded for their spaciousness, modern decor and cleanliness. Comfortable beds, scenic views and comprehensive room facilities ensure a restful and enjoyable stay. Minor issues like narrow bathrooms in some rooms and occasional WiFi problems do appear, but these do not significantly mar the overall positive reception.
Cleanliness across the hotel is consistently praised with guests commending the spotless condition of rooms and public areas alike. The pool and spa areas also maintain this high standard, contributing to the immaculate and peaceful ambiance of the hotel.
Staff at the hotel are frequently described as friendly, professional and efficient, enhancing the overall welcoming atmosphere. Although there are occasional language barriers and moments of the staff being overwhelmed, the positive interactions largely define guests' experiences.
The hotel's spa is a major highlight, offering a range of facilities such as saunas, a swimming pool and an outdoor jacuzzi in a clean, relaxing environment. While the spa area can occasionally become noisy, the long opening hours and adult-only times ensure ample opportunity for relaxation.
The gym is adequately equipped and appreciated for its 24/7 availability, though it could benefit from improvements in facilities and maintenance.
The pool area, while well-maintained and offering enjoyable amenities, faces criticism for its small size, frequent overcrowding and issues with water temperature and cleanliness at times.
Parking at the hotel is convenient but often criticized for its high costs, leading guests to wish for more cost-effective solutions.
In summary, Hotel Bergo Resort & SPA emerges as a top choice for guests seeking a blend of urban convenience and countryside charm with standout attributes in its breakfast offerings, room quality and spa facilities, all supported by a friendly and efficient staff team. However, some areas like dinner service, gym maintenance, pool capacity and parking prices could benefit from further enhancements.
Luxury Hotel
This 5-star hotel in Szklarska Poręba provides elegant accommodations with high-quality furniture and air conditioning. It offers a spa, indoor pool, and a large outdoor jacuzzi, catering to guests seeking relaxation and wellness.
Hotel with Spa
This hotel features a swimming pool and spa facilities, providing guests with a relaxing and rejuvenating experience. The resort setting adds to the overall ambiance of tranquility and wellness.
Family Friendly Hotel
This resort provides a play and games room, a swimming pool, and special event activities for children. It's located near hiking trails. The hotel also offers family-friendly services and a restaurant with diverse food options.
Dog Friendly Hotel
This resort and spa provides a relaxing stay. The availability of spa services and outdoor spaces makes it suitable for guests traveling with dogs. Its location offers a blend of relaxation and outdoor activities.
Hotel with Swimming Pool
This hotel offers an indoor pool, a full-service spa with massages, body treatments, and facials. It also has a sauna and a restaurant.
Heated Pool Indoor Pool
Business Hotel
This resort offers 3 meeting rooms with a total event space of 158 sq m. It has 140 guest rooms and provides amenities such as air conditioning, coffeemakers, and wireless internet access.
Hotel with Parking
The hotel offers parking and is near ski lifts, making it convenient for winter sports enthusiasts. It also features a full-service spa with recreational opportunities like an indoor pool and sauna.
EV charging stations
Accessible Hotel
Hotel Bergo Resort & SPA offers wheelchair access to common and public areas.
Hotel with Gym
Hotel Bergo Resort & SPA offers a fitness center, a restaurant, and a bar. This hotel is a great option for those seeking good fitness facilities.
Hotel with EV Charging Stations
Provides EV charging stations and a spa. This allows guests to charge their electric vehicles while enjoying the hotel's spa and resort amenities.
5-Star Hotel
This resort & spa offers modern rooms and suites with a range of amenities. The on-site spa and wellness center provide various treatments, ensuring a relaxing and rejuvenating stay.
Hotel with Indoor Pool
The hotel features an indoor swimming pool as part of its spa facilities. Guests can also enjoy a hot tub, sauna, and steam room for a complete wellness experience.
Hotel with Heated Pool
This hotel features a well-appointed indoor heated pool and an outdoor heated jacuzzi with scenic mountain views, available year-round. The resort also provides access to saunas and a dedicated relaxation zone.
Romantic Hotel
Small Hotel
Guest Reviews
Nestled in the heart of Szklarska Poręba, Hotel Bergo Resort & SPA boasts a prime location that appeals to both mountain enthusiasts and those who seek urban convenience. Guests praise its proximity to the city center with many noting it’s just a short, leisurely walk away. This central positioning allows for easy access to a variety of shops and local attractions, including the mineralogical museum.
Nature lovers will appreciate the hotel's closeness to numerous hiking trails and the Szrenica ski lift, making it an ideal base for outdoor activities year-round. The beautiful and peaceful surroundings further enhance the experience, offering a tranquil retreat while remaining conveniently close to the vibrant town center.
For winter sports aficionados, the hotel’s location near the ski slopes is unbeatable with some guests highlighting that it's just a few minutes’ walk to the Puchatek slope and Ski Arena Szrenica. The serene environment and well-maintained hotel surroundings also contribute to a restful stay.
In summary, Hotel Bergo Resort & SPA’s excellent location caters to a diverse range of travelers, providing easy access to both the bustling city life and the serene mountain trails, all within a picturesque and quiet setting.
Guests at Hotel Bergo Resort & SPA consistently praise the hotel's breakfast offerings, emphasizing their exceptional quality and variety. Many reviews highlight the rich, diverse and well-prepared nature of the breakfast buffets, noting the wide selection that caters to various tastes and dietary preferences. The breakfast includes fresh and delicious options with several guests mentioning the inclusion of regional specialties and ample hot meal choices.
Guests appreciate how the breakfast items are constantly replenished and beautifully arranged, ensuring that food remains fresh throughout service. Despite some mentions of a limited selection of vegetables and a desire for more gluten-free and lactose-free options, the overall sentiment is overwhelmingly positive.
The breakfast is described as plentiful and abundant with a variety that includes everything from making-your-own waffles to scrumptious desserts. Visitors with children find the breakfast offerings suitable and enjoyable for young ones as well. The friendly and professional service at breakfast further enhances the dining experience, leaving a lasting impression on guests.
In summary, the breakfast at Hotel Bergo Resort & SPA is regarded as a highlight of the guest experience, characterized by its extensive, tasty and high-quality selection.
The dinner experience at Hotel Bergo Resort & SPA receives a blend of positive and critical feedback from guests. Many reviewers praise the excellent cuisine, highlighting the delicious and varied meals, particularly recommending the à la carte options over the buffet. The à la carte dining is noted for its fantastic dishes and impressive menu, even though it is considered expensive by some.
Quality food and drinks feature prominently with guests lauding the tasty and original dishes served. Fish soup, pumpkin meatballs, foie gras, linguine and meringue are among the standout recommendations. Guests also appreciate that drinks, including wine and beer, are available with dinner, often included in meal packages. The breakfast offerings are consistently described as exceptional and diverse.
However, not all reviews are glowing. Some guests found the dinner to have a limited selection and less-than-stellar taste, sometimes describing the food as overcooked or averagely cooked. Several reviews also mention long waiting times for service in the restaurant, which detracted from their overall experience. Despite these criticisms, the pleasant and friendly staff generally receive positive mentions.
The cost of dining at the restaurant is a mixed bag. While some feel the dinner prices don't always match the quality, others find the inclusive packages to be good value, especially when factoring in the complimentary drinks. Overall, the dinner experience at Hotel Bergo Resort & SPA is marked by high highs in culinary quality, albeit with occasional lapses in service speed and dish variety.
Hotel Bergo Resort & SPA offers a largely positive experience when it comes to room accommodations, consistently receiving high praise for its spacious, clean and modern interiors. Guests frequently highlight the rooms for their large size with both the rooms and bathrooms being described as spacious and well-equipped. The decor is noted as beautifully designed with a modern and minimalist style that appeals to many.
Comfort is another key aspect with many reviews mentioning cozy and comfortable beds, ensuring a restful sleep. The facilities within the rooms are comprehensive, including essentials like hairdryers, bathrobes and ironing boards with some rooms featuring additional luxuries like balconies and heated bathroom floors.
The views from the rooms also receive positive acknowledgment, offering scenic outlooks that enhance the stay. The new and modern condition of the rooms adds to the overall pleasant ambiance.
While a few minor issues are noted, such as narrow bathrooms in some instances and occasional problems with in-room amenities like WiFi or TV functionality, the overall sentiment remains positive. Cleanliness and daily room maintenance are consistently appreciated, contributing to the high standard of accommodations.
The Hotel Bergo Resort & SPA is thus broadly recommended for its spacious, clean and beautifully decorated room environment, promising a comfortable and enjoyable stay.
Hotel Bergo Resort & SPA garners attention for its beds, often cited as a highlight by guests. The beds are predominantly described as comfortable, cozy and large with many reviewers noting the excellent sleep quality they experienced. Phrases like "super cozy" and "heavenly bed" repeatedly appear, reflecting a general satisfaction with the comfort provided. Multiple guests specifically mention the mattresses, appreciating their comfort despite some finding them a bit too soft. However, there are occasional remarks about discomfort due to the softness of the mattresses and the poor quality of pillows and bedding. While shared blankets for couples and standard sofa beds for children are mentioned, the overall impression remains that the hotel ensures a restful stay with its emphasis on comfortable beds.
Hotel Bergo Resort & SPA offers an exceptional level of cleanliness that stands out in guest reviews. Words like "spotlessly clean" and "immaculate" frequently appear, underlining a consistent attention to cleanliness throughout the hotel. Rooms are described as clean, spacious and tastefully furnished, maintaining a modern and aesthetic appeal. The environment is not only attractive but also well-kept and orderly, offering an overall very clean and quiet atmosphere.
Guests highlight the cleanliness of the hotel's facilities, including the pool and spa areas, which are regularly maintained to a high standard. The hotel's new and undamaged interiors are another positive aspect with public areas and rooms being described as both modern and pristine. The daily cleaning service ensures that the hotel remains in top condition with many guests appreciating the meticulous attention to detail.
Despite a few minor issues with room cleaning and sauna order, the property's overall cleanliness is frequently praised and contributes to a positive guest experience. This dedication to hygiene and neatness makes Hotel Bergo Resort & SPA an appealing choice for travelers seeking a clean and welcoming environment.
Hotel Bergo Resort & SPA is renowned for its exceptionally friendly and approachable staff. Guests frequently commend the consistent friendliness and helpfulness of the team, spanning from reception to housekeeping, the restaurant and the spa. The service is described as professional, polite and efficient with a warm and welcoming approach that makes visitors feel at home.
The hotel staff receives high praise for their courteous and accommodating nature with particular mentions of the smiling and helpful demeanor displayed throughout the stay. Another highlight is the prompt and precise service, making guests' experiences both pleasant and smooth.
Despite some challenges regarding language barriers within the restaurant staff and occasional feelings of the staff being overwhelmed, the overall impression remains highly positive. Specific staff members, such as Mrs. Maja, garnered special recognition for enhancing guest experiences.
Furthermore, the reception is often highlighted for its great service, quick responses and ability to handle various guest needs efficiently. The dedication and professionalism of the staff contribute to the high-quality service that guests have come to expect at Hotel Bergo Resort & SPA.
Although there were minor setbacks, the excellent, friendly and professional nature of the staff plays a significant role in the hotel's charm, offering a welcoming and enjoyable experience for all visitors.
Hotel Bergo Resort & SPA provides complimentary WiFi to its guests, which is included in various parts of the resort. While some guests had access to fast internet and appreciated this feature, there were frequent issues reported with the WiFi connectivity. Common concerns included weak signals, poor coverage and slow speeds with some areas of the hotel lacking internet access entirely. Despite these challenges, the presence of free WiFi remains a convenience for guests.
Hotel Bergo Resort & SPA boasts a spa area that has received overwhelmingly positive reviews for its facilities and services. Guests frequently highlight the warm water temperatures in both the pool and outdoor jacuzzi, which provide a delightful experience whether relaxing indoors or under the spruce trees. The saunas are well-heated and their capacity is often sufficient to accommodate the guests. Reviewers appreciate the clean and well-maintained environment, describing the spa zone as phenomenal, incredible and amazing.
In terms of amenities, the spa includes a swimming pool, gym, saunas, steam rooms and an outdoor hot tub with a scenic view, ensuring a range of options for relaxation. The design and decoration of the spa area have been noted as tasteful, adding to the overall serene atmosphere. The spa also offers additional services such as relaxing massages and various treatments, further enhancing the guest experience.
The hotel's wellness area appears to cater well to both families and adults with dedicated times and spaces allowing for tranquil adult-only hours in the evening. However, some guests noted that the spa area could become noisy and overcrowded at times, particularly with the presence of children. Despite this, the long opening hours provide ample opportunity for a relaxed visit.
Overall, the spa at Hotel Bergo Resort & SPA is a significant highlight of the guest experience, providing a high level of service, cleanliness and a range of relaxing facilities.
Hotel Bergo Resort & SPA offers a gym that guests describe as sufficiently equipped, making it a reasonable option for those looking to maintain their workout routine while traveling. The fitness room is in top condition and its 24/7 availability is a notable perk for guests who prioritize flexibility in their schedule. Alongside the gym, guests can enjoy excellent food and overall wellness facilities including a sauna, jacuzzi and a nice spa area, all aimed at promoting relaxation and unwinding.
Despite the positives, some aspects of the gym need attention. Guests noted the absence of towels in the gym and occasional issues such as non-functioning air conditioning and standing water on the tiles. Additionally, while the gym is adequate, it is described as not fully equipped and in some instances makeshift.
Overall, the gym along with the top-notch wellness zone enables guests to enjoy good services and relaxation opportunities throughout their stay.
Hotel Bergo Resort & SPA offers a pool and spa experience that elicits mixed feedback from its guests. The pool area is generally considered well-maintained and clean, often described as beautiful and cozy. The accompanying amenities, including outdoor jacuzzis and saunas, contribute positively to the overall wellness facilities.
However, recurring comments highlight the pool’s small size, which becomes inadequate, especially given the resort's capacity and the number of children using it. Many guests point out that the pool can become crowded and noisy, making it less ideal for those seeking a relaxing swim or a peaceful retreat. The water temperature, often described as cold, is another significant drawback noted by multiple reviewers.
Additionally, there have been instances where the pool was either closed or had issues with water cleanliness, which affected guest satisfaction. Outside, the grounds near the pool need improvement, as they have been reported as muddy and uneven.
Overall, while the pool area has potential and offers some enjoyment, particularly for families with children, the limited size and several operational and maintenance issues indicate a need for improvements to ensure a more enjoyable and consistent guest experience.
Hotel Bergo Resort & SPA's parking situation receives mixed but predominantly critical feedback from its guests. The hotel offers both outdoor and underground parking directly on its premises, which is seen as convenient for proximity. However, the parking experience is marred by several issues.
The most recurrent complaint is the high cost associated with parking with daily fees ranging from 25 to 65 PLN. Many guests feel that this should be included in the accommodation price and not an additional charge. The underground parking, although secure and cleared of snow, presents challenges such as being overly narrow, filled with construction materials and often blocked, complicating access.
The availability of parking spaces is another significant concern. The hotel's parking lots, both outdoor and underground, are frequently reported as overcrowded with limited spaces, often forcing guests to search for parking outside the hotel or in neighboring lots. This lack of parking is exacerbated during busier times, leading to frustrations with not finding a spot despite having paid for parking. The limited parking space makes it particularly difficult for larger vehicles to maneuver.
Guests also highlight confusion in the parking area and the ineffectiveness of the parking policy. Many suggest that parking should be better organized, perhaps with assigned spots per room and the necessity to reserve a space well ahead of time. Currently, the parking lots, especially the outdoor one, are often described as chaotic and poorly managed.
In summary, while Hotel Bergo Resort & SPA provides the advantage of on-site parking, several operational and logistical issues overshadow this convenience. High fees, limited availability and insufficient management contribute to a less than satisfactory parking experience for many visitors.
Hotel Bergo Resort & SPA offers convenient facilities for electric vehicle owners. Multiple reviews highlight the availability of charging points with specific mentions of both an 'E charging station' and a charging area in the parking lot. While some visitors appreciate the presence of EV charging facilities, it's noted that there are only a limited number of spaces. Additionally, some guests mentioned issues with a charging station that was not operational. Despite these minor drawbacks, the overall availability of EV charging points is seen as a positive feature for guests.
Hotel Bergo Resort & SPA stands out as a family-friendly destination, ideal for those traveling with children. The hotel excels in catering to young guests with a range of activities and facilities. The children's playroom, though modest, provides ample entertainment, while the gaming area, designed for teenagers, ensures there’s something for older kids too.
A highlight for many families is the variety of kid-focused activities, such as making bath bombs, enjoying cinema evenings and participating in events like campfires. The kiddie pool, though reportedly colder than the main pool and the kids club add to the resort's appeal for families seeking diverse leisure options.
The property's family orientation is consistently noted with a remarkable atmosphere that warmly welcomes children and their parents. Despite some limitations, such as restricted sauna access for children after 6 p.m. and their exclusion from the outdoor jacuzzi, the hotel maintains a safe and entertaining environment for kids.
Facilities extend both indoors and outdoors, providing ample space for family relaxation. The presence of child seats in the restaurant and the overall secure environment contribute to the ease of a family vacation. Additionally, the location is praised for being convenient for exploring the mountains, making it perfect for a family trip.
Overall, Hotel Bergo Resort & SPA is highly recommended for its ability to create a true children-friendly environment, ensuring a memorable and enjoyable stay for families.
Located in a picturesque setting, Hotel Bergo Resort & SPA is a modern facility that boasts excellent service and delicious cuisine, embodying the essence of a four-star resort. The hotel's SPA area holds up to its four-star rating, inviting guests to relax in a well-maintained and contemporary space. While the restaurant decor may be somewhat subjective in appeal, the overall dining experience is quite commendable.
However, several guests noted that the hotel falls short of five-star expectations, mentioning details such as the absence of slippers in the rooms, the need for better quality towels and soap dispensers in the sauna area and a somewhat inconsistent cleaning service. The lack of a bowling alley also leaves something to be desired, especially for larger groups seeking diverse recreational options.
In summary, Hotel Bergo Resort & SPA meets the standards of a four-star hotel but does not exceed them. It provides a comfortable and enjoyable stay, but some aspects, such as service professionalism and certain amenities, could benefit from enhancements to fully align with the expectations of a luxury resort.
Hotel Bergo Resort & SPA has a modern design and boasts spacious, accessible rooms that cater well to guests with disabilities. The hotel ensures that these rooms are easily reachable, providing a comfortable stay. Most amenities within the hotel and rooms are accessible, contributing to a hassle-free experience for those with mobility challenges.
However, certain aspects of the hotel's design present accessibility issues. Specifically, Building B and its adjacent wings lack elevators, which can be an inconvenience, especially given the steep hill leading to some rooms. Additionally, elevators from the underground levels require a key card, which might pose some difficulty in access.
Despite these issues, the overall accessibility of the hotel is commendable, particularly for a newly built property with modern equipment. Guests may find the location advantageous, being close to both the mountain and the city center, allowing for easy exploration of the surrounding areas.
Hotel Bergo Resort & SPA offers a charming outdoor pool and a variety of jacuzzi options, creating a pleasant atmosphere for guests seeking relaxation. The outdoor jacuzzi, described as beautiful and pleasant, is available year-round and is a standout feature, especially when nestled under the spruce trees, offering a scenic view. Despite some challenges with water temperature and occasional crowding, the outdoor pool and jacuzzi generally provide enjoyable wellness experiences. The outdoor pool area, which also includes hot tubs and saunas, functions well and contributes to a nice evening ambiance. However, potential visitors should note issues such as water cleanliness and limited access for adults. Nonetheless, for those looking to unwind in an outdoor setting, the thoughtful inclusion of such amenities makes the hotel an appealing choice.
Hotel Bergo Resort & SPA appears to offer a range of wellness amenities, including an indoor pool and outdoor jacuzzi, which add to its appeal. Guests appreciate the pleasant indoor pool and sauna area, which provides a relaxing experience, particularly suitable for adults seeking quiet swimming time after 9:00 PM. However, the pool's small size and occasional murky water issues have been noted as drawbacks by some visitors, making it less ideal for families with children. The absence of inflatable swimming accessories and limited towel availability in the pool area are additional points of concern. Several guests encountered periods when the indoor pool was closed or not functioning, which impacted their stay. Despite its modern appeal, ensuring consistent pool maintenance and improving the capacity and cleanliness could significantly enhance the overall guest experience at this otherwise charming resort.
Hotel Bergo Resort & SPA stands out for its exceptional dog-friendly policies and facilities. Catering extensively to pet owners, the hotel warmly welcomes dogs, recognizing them at check-in and allowing them in the restaurant. The grounds include designated areas specifically for dogs, ensuring they too enjoy a comfortable stay. Guests appreciate the ease of traveling with their pets, noting the hotel's positive and accommodating approach to four-legged visitors. The possibility of bringing a dog is seen as a significant advantage and there is a clear acceptance of animals throughout the property. While there is a nominal dog fee of 70 zł, the overall pet-friendly environment and services make it worthwhile for those traveling with their furry friends.
Location Show Map
Location
Nature lovers will appreciate the hotel's closeness to numerous hiking trails and the Szrenica ski lift, making it an ideal base for outdoor activities year-round. The beautiful and peaceful surroundings further enhance the experience, offering a tranquil retreat while remaining conveniently close to the vibrant town center.
For winter sports aficionados, the hotel’s location near the ski slopes is unbeatable with some guests highlighting that it's just a few minutes’ walk to the Puchatek slope and Ski Arena Szrenica. The serene environment and well-maintained hotel surroundings also contribute to a restful stay.
In summary, Hotel Bergo Resort & SPA’s excellent location caters to a diverse range of travelers, providing easy access to both the bustling city life and the serene mountain trails, all within a picturesque and quiet setting.
Breakfast
Guests appreciate how the breakfast items are constantly replenished and beautifully arranged, ensuring that food remains fresh throughout service. Despite some mentions of a limited selection of vegetables and a desire for more gluten-free and lactose-free options, the overall sentiment is overwhelmingly positive.
The breakfast is described as plentiful and abundant with a variety that includes everything from making-your-own waffles to scrumptious desserts. Visitors with children find the breakfast offerings suitable and enjoyable for young ones as well. The friendly and professional service at breakfast further enhances the dining experience, leaving a lasting impression on guests.
In summary, the breakfast at Hotel Bergo Resort & SPA is regarded as a highlight of the guest experience, characterized by its extensive, tasty and high-quality selection.
Dinner
Quality food and drinks feature prominently with guests lauding the tasty and original dishes served. Fish soup, pumpkin meatballs, foie gras, linguine and meringue are among the standout recommendations. Guests also appreciate that drinks, including wine and beer, are available with dinner, often included in meal packages. The breakfast offerings are consistently described as exceptional and diverse.
However, not all reviews are glowing. Some guests found the dinner to have a limited selection and less-than-stellar taste, sometimes describing the food as overcooked or averagely cooked. Several reviews also mention long waiting times for service in the restaurant, which detracted from their overall experience. Despite these criticisms, the pleasant and friendly staff generally receive positive mentions.
The cost of dining at the restaurant is a mixed bag. While some feel the dinner prices don't always match the quality, others find the inclusive packages to be good value, especially when factoring in the complimentary drinks. Overall, the dinner experience at Hotel Bergo Resort & SPA is marked by high highs in culinary quality, albeit with occasional lapses in service speed and dish variety.
Rooms
Comfort is another key aspect with many reviews mentioning cozy and comfortable beds, ensuring a restful sleep. The facilities within the rooms are comprehensive, including essentials like hairdryers, bathrobes and ironing boards with some rooms featuring additional luxuries like balconies and heated bathroom floors.
The views from the rooms also receive positive acknowledgment, offering scenic outlooks that enhance the stay. The new and modern condition of the rooms adds to the overall pleasant ambiance.
While a few minor issues are noted, such as narrow bathrooms in some instances and occasional problems with in-room amenities like WiFi or TV functionality, the overall sentiment remains positive. Cleanliness and daily room maintenance are consistently appreciated, contributing to the high standard of accommodations.
The Hotel Bergo Resort & SPA is thus broadly recommended for its spacious, clean and beautifully decorated room environment, promising a comfortable and enjoyable stay.
Beds
Cleanliness
Guests highlight the cleanliness of the hotel's facilities, including the pool and spa areas, which are regularly maintained to a high standard. The hotel's new and undamaged interiors are another positive aspect with public areas and rooms being described as both modern and pristine. The daily cleaning service ensures that the hotel remains in top condition with many guests appreciating the meticulous attention to detail.
Despite a few minor issues with room cleaning and sauna order, the property's overall cleanliness is frequently praised and contributes to a positive guest experience. This dedication to hygiene and neatness makes Hotel Bergo Resort & SPA an appealing choice for travelers seeking a clean and welcoming environment.
Staff
The hotel staff receives high praise for their courteous and accommodating nature with particular mentions of the smiling and helpful demeanor displayed throughout the stay. Another highlight is the prompt and precise service, making guests' experiences both pleasant and smooth.
Despite some challenges regarding language barriers within the restaurant staff and occasional feelings of the staff being overwhelmed, the overall impression remains highly positive. Specific staff members, such as Mrs. Maja, garnered special recognition for enhancing guest experiences.
Furthermore, the reception is often highlighted for its great service, quick responses and ability to handle various guest needs efficiently. The dedication and professionalism of the staff contribute to the high-quality service that guests have come to expect at Hotel Bergo Resort & SPA.
Although there were minor setbacks, the excellent, friendly and professional nature of the staff plays a significant role in the hotel's charm, offering a welcoming and enjoyable experience for all visitors.
Wi-Fi
Spa
In terms of amenities, the spa includes a swimming pool, gym, saunas, steam rooms and an outdoor hot tub with a scenic view, ensuring a range of options for relaxation. The design and decoration of the spa area have been noted as tasteful, adding to the overall serene atmosphere. The spa also offers additional services such as relaxing massages and various treatments, further enhancing the guest experience.
The hotel's wellness area appears to cater well to both families and adults with dedicated times and spaces allowing for tranquil adult-only hours in the evening. However, some guests noted that the spa area could become noisy and overcrowded at times, particularly with the presence of children. Despite this, the long opening hours provide ample opportunity for a relaxed visit.
Overall, the spa at Hotel Bergo Resort & SPA is a significant highlight of the guest experience, providing a high level of service, cleanliness and a range of relaxing facilities.
Gym
Despite the positives, some aspects of the gym need attention. Guests noted the absence of towels in the gym and occasional issues such as non-functioning air conditioning and standing water on the tiles. Additionally, while the gym is adequate, it is described as not fully equipped and in some instances makeshift.
Overall, the gym along with the top-notch wellness zone enables guests to enjoy good services and relaxation opportunities throughout their stay.
Pool
However, recurring comments highlight the pool’s small size, which becomes inadequate, especially given the resort's capacity and the number of children using it. Many guests point out that the pool can become crowded and noisy, making it less ideal for those seeking a relaxing swim or a peaceful retreat. The water temperature, often described as cold, is another significant drawback noted by multiple reviewers.
Additionally, there have been instances where the pool was either closed or had issues with water cleanliness, which affected guest satisfaction. Outside, the grounds near the pool need improvement, as they have been reported as muddy and uneven.
Overall, while the pool area has potential and offers some enjoyment, particularly for families with children, the limited size and several operational and maintenance issues indicate a need for improvements to ensure a more enjoyable and consistent guest experience.
Parking
The most recurrent complaint is the high cost associated with parking with daily fees ranging from 25 to 65 PLN. Many guests feel that this should be included in the accommodation price and not an additional charge. The underground parking, although secure and cleared of snow, presents challenges such as being overly narrow, filled with construction materials and often blocked, complicating access.
The availability of parking spaces is another significant concern. The hotel's parking lots, both outdoor and underground, are frequently reported as overcrowded with limited spaces, often forcing guests to search for parking outside the hotel or in neighboring lots. This lack of parking is exacerbated during busier times, leading to frustrations with not finding a spot despite having paid for parking. The limited parking space makes it particularly difficult for larger vehicles to maneuver.
Guests also highlight confusion in the parking area and the ineffectiveness of the parking policy. Many suggest that parking should be better organized, perhaps with assigned spots per room and the necessity to reserve a space well ahead of time. Currently, the parking lots, especially the outdoor one, are often described as chaotic and poorly managed.
In summary, while Hotel Bergo Resort & SPA provides the advantage of on-site parking, several operational and logistical issues overshadow this convenience. High fees, limited availability and insufficient management contribute to a less than satisfactory parking experience for many visitors.
EV charging stations
Family
A highlight for many families is the variety of kid-focused activities, such as making bath bombs, enjoying cinema evenings and participating in events like campfires. The kiddie pool, though reportedly colder than the main pool and the kids club add to the resort's appeal for families seeking diverse leisure options.
The property's family orientation is consistently noted with a remarkable atmosphere that warmly welcomes children and their parents. Despite some limitations, such as restricted sauna access for children after 6 p.m. and their exclusion from the outdoor jacuzzi, the hotel maintains a safe and entertaining environment for kids.
Facilities extend both indoors and outdoors, providing ample space for family relaxation. The presence of child seats in the restaurant and the overall secure environment contribute to the ease of a family vacation. Additionally, the location is praised for being convenient for exploring the mountains, making it perfect for a family trip.
Overall, Hotel Bergo Resort & SPA is highly recommended for its ability to create a true children-friendly environment, ensuring a memorable and enjoyable stay for families.
4 Star
However, several guests noted that the hotel falls short of five-star expectations, mentioning details such as the absence of slippers in the rooms, the need for better quality towels and soap dispensers in the sauna area and a somewhat inconsistent cleaning service. The lack of a bowling alley also leaves something to be desired, especially for larger groups seeking diverse recreational options.
In summary, Hotel Bergo Resort & SPA meets the standards of a four-star hotel but does not exceed them. It provides a comfortable and enjoyable stay, but some aspects, such as service professionalism and certain amenities, could benefit from enhancements to fully align with the expectations of a luxury resort.
Accessible
However, certain aspects of the hotel's design present accessibility issues. Specifically, Building B and its adjacent wings lack elevators, which can be an inconvenience, especially given the steep hill leading to some rooms. Additionally, elevators from the underground levels require a key card, which might pose some difficulty in access.
Despite these issues, the overall accessibility of the hotel is commendable, particularly for a newly built property with modern equipment. Guests may find the location advantageous, being close to both the mountain and the city center, allowing for easy exploration of the surrounding areas.
Outdoor Pool
Indoor Pool
Dog Friendly
Yes, Hotel Bergo Resort & SPA has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Bergo Resort & SPA.
Yes, Hotel Bergo Resort & SPA welcomes dogs.
Yes, parking facilities are available at Hotel Bergo Resort & SPA.
Yes, Hotel Bergo Resort & SPA has a gym.
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