Santa Cruz

Los Palacios y Villafranca 37.15768100, -5.92481300 , Santa Rita, 2 (Show on Map)
8.5
Very Good


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Summary of reviewsSanta Cruz is widely praised by guests for its central and convenient location, providing easy access to local attractions while maintaining a peaceful atmosphere. The hotel further benefits from proximity to a public parking facility, simplifying travel logistics. Visitors highlight the unmatched friendliness and warmth of the staff, whose consistent dedication leaves guests feeling welcomed and valued. The exceptional service delivered by individuals such as Mr. Enrique and the cleaning staff adds considerable charm to the stay, fostering a welcoming environment.

Cleanliness in Santa Cruz is a significant strong point, with thorough maintenance ensuring both common areas and rooms remain impeccably tidy. Guests appreciate the attention to detail and the overall sense of well-being supported by the spotless facilities and comfortable beds. Despite mixed feedback regarding sheets, the hotel's commitment to cleanliness shines through as a defining characteristic.

While the comfort of the beds receives positive remarks for the most part, highlighting "super comfortable" experiences, there is room for improvement with certain mattresses showing signs of wear and discomfort. Addressing these mixed reviews on bedding could further enhance the hotel’s appeal.

Overall, Santa Cruz receives positive attention for its excellent location, dedicated cleanliness, and welcoming staff, making it a favorite choice among guests who value a clean, comfortable, and friendly environment.
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Room Types
Double or Twin Room The twin/double room features air conditioning, as well as a private bathroom boasting a bath or a shower.

Single Room The single room offers air conditioning, as well as a private bathroom boasting a bath or a shower. This single room features a TV. The unit has 1 bed.

Triple Room The triple room provides air conditioning, as well as a private bathroom featuring a bath or a shower. This triple room offers a TV. The unit offers 3 beds.

Guest Reviews
8.5
Very Good
Location
Santa Cruz offers a delightful stay with a location that earns high praise from its guests. Nestled centrally, it provides easy access to the town's attractions, making it an ideal base for exploration. The neighborhood offers the best of both worlds: the convenience of being in a central spot while maintaining a quieter atmosphere, although there can be some noise. Guests appreciate the added benefit of a nearby public parking lot, which simplifies travel logistics. The cleanliness of the hotel consistently stands out, and the staff is noted for their friendly and enthusiastic service, contributing to a welcoming atmosphere. While it's situated 20 minutes by car from Seville, visitors remain pleased with the central location, which combines accessibility with comfort and quiet. Overall, Santa Cruz's location is its star attribute, complemented by excellent service and spotless facilities.

Beds
Santa Cruz hotel provides a mixed experience when it comes to the comfort of its beds. Many guests highlight the beds as very comfortable, contributing positively to their stay. Words like "super comfortable" and "very comfortable" frequently appear, suggesting that a significant portion of guests find the bedding quality satisfactory and conducive to a good night's rest. Additionally, cleanliness around the bedding area is consistently praised, adding to the overall comfort of the accommodations.

However, some reviews point out that certain mattresses are problematic, with issues such as sinking towards the center or being excessively hard. Concerns about outdated mattresses and box springs suggest that certain rooms might benefit from upgrades. A few guests have noted discomfort due to smaller bed sizes and the lack of individual pillows, indicating that while some beds provide ample comfort, others may fall short for certain guests' preferences.

In summary, while Santa Cruz offers an array of very comfortable beds that delight many guests, there is room for improvement in upgrading the mattress quality in some areas to enhance guest satisfaction uniformly.

Cleanliness
Santa Cruz is a standout destination for travelers who prioritize cleanliness during their stay. Guests consistently praise the hotel for its high standards of cleanliness, highlighting everything from well-maintained facilities to spotless rooms. Visitors note that both the common areas and bedrooms are impeccably tidy, with attention to detail that does not go unnoticed. The comfortable beds add to the overall sense of well-being, ensuring a restful environment. The friendly and attentive staff further enhance the experience by maintaining the property's clean and orderly appearance. Coupled with spacious and quiet accommodations, the hotel provides a serene and welcoming atmosphere, with guests frequently expressing satisfaction with how well cared for everything feels. While the cleanliness of sheets received mixed feedback, overall, the dedication to cleanliness at Santa Cruz remains a defining feature that garners positive attention from its guests.

Staff
Santa Cruz hotel seems to have hit the jackpot when it comes to staff satisfaction, as echoed in numerous guest reviews. The consistent theme that emerges is the exceptional friendliness and warmth of the staff, making guests feel welcomed and valued. Many note the excellent service provided, complimenting not just the overall team but also the genuinely pleasant interactions with individual employees such as Mr. Enrique, whose attentiveness and pleasant demeanor stand out. The cleaning staff also receive accolades for their lovely approach, emphasizing the hotel's commitment to friendliness across all levels of service. Even the hotel owner appears to play a direct and nice role in guest interactions, contributing to an atmosphere where the staff's approachability and kind assistance make a memorable difference. Overall, Santa Cruz's staff garners high praise for creating a friendly and hospitable environment that enhances the experience of staying in this charming location.


No, Santa Cruz doesn't have any pool.

No, a spa isn't available at Santa Cruz.

No, Santa Cruz doesn't allow dogs.

No, parking facilities aren't available at Santa Cruz.

No, Santa Cruz doesn't have a gym.

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