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Summary of reviewsSanta Cruz is widely praised by guests for its central and convenient location, providing easy access to local attractions while maintaining a peaceful atmosphere. The hotel further benefits from proximity to a public parking facility, simplifying travel logistics. Visitors highlight the unmatched friendliness and warmth of the staff, whose consistent dedication leaves guests feeling welcomed and valued. The exceptional service delivered by individuals such as Mr. Enrique and the cleaning staff adds considerable charm to the stay, fostering a welcoming environment.
Cleanliness in Santa Cruz is a significant strong point, with thorough maintenance ensuring both common areas and rooms remain impeccably tidy. Guests appreciate the attention to detail and the overall sense of well-being supported by the spotless facilities and comfortable beds. Despite mixed feedback regarding sheets, the hotel's commitment to cleanliness shines through as a defining characteristic.
While the comfort of the beds receives positive remarks for the most part, highlighting "super comfortable" experiences, there is room for improvement with certain mattresses showing signs of wear and discomfort. Addressing these mixed reviews on bedding could further enhance the hotel’s appeal.
Overall, Santa Cruz receives positive attention for its excellent location, dedicated cleanliness, and welcoming staff, making it a favorite choice among guests who value a clean, comfortable, and friendly environment.
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