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Summary of reviewsZig Zag Motel & Apartments receives significant praise for its impressive location, cleanliness and exceptional staff. The motel is situated in a tranquil area, providing a peaceful retreat while still being conveniently close to Lithgow's town center and local attractions like the Jenolan Caves and Zig Zag Railway. Guests appreciate the serene environment, scenic views, easy access and spacious parking facilities.
The rooms, described as modern, spacious and well-appointed, are frequently highlighted for their cleanliness and comfort. Guests find the accommodations ideal for both short and extended stays with amenities like mini fridges, microwaves and electric blankets adding to the comfort. The 2-bedroom apartments are particularly well-suited for families and the property's value for money is noted positively. Despite minor issues such as small bathrooms and occasional traffic noise, the rooms generally meet high standards of quality and satisfaction.
Frankie's Restaurant, located on-site, enhances the dining experience with its excellent Italian cuisine, friendly staff and reasonable prices. Guests commend the delicious food, including standout dishes like pizzas, steaks and pork belly and appreciate the convenience of room service. Although the breakfast service garners mixed reviews with some preferring more variety and a broader selection to cater to dietary needs, the overall dining experience is positively received.
The high standard of cleanliness extends beyond the rooms to the entire property, including the restaurant, ensuring a worry-free stay. The staff is widely praised for their friendliness, efficiency and accommodating nature with many guests noting the exceptional customer service that significantly enhances their experience.
While the Wi-Fi is generally appreciated for its coverage and speed, occasional connectivity issues are noted. Despite these minor hiccups, the overall feedback on the internet service remains positive. The comfort of the beds is another standout feature with many guests highlighting the restful sleep they enjoyed thanks to the comfy and well-equipped beds.
In summary, Zig Zag Motel & Apartments is highly recommended for its tranquil yet convenient location, clean and comfortable accommodations, excellent dining options and friendly, efficient staff, all of which contribute to a highly satisfactory guest experience.
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