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Summary of reviewsThe DoubleTree by Hilton Baltimore - BWI Airport garners mostly positive reviews from guests, particularly highlighting its convenient location, comfortable accommodations, and friendly staff. The hotel's strategic position near the Baltimore/Washington International Thurgood Marshall Airport, complemented by a 24-hour shuttle service, makes it a preferred choice for travelers with early flights. Its proximity to major highways allows easy access to Baltimore, Annapolis, and various regional amenities, earning praise for its accessibility and safety.
Guests also appreciate the overall cleanliness of the property, noting the immaculate rooms and freshly renovated lobby and bar area. The comfort of the rooms stands out, with many guests enjoying the spacious and well-furnished setting along with the extremely comfortable beds. Although some found the decor a bit dated and noted minor issues with bathroom amenities, the rooms generally fulfill their purpose as a quiet retreat and a convenient hub for travelers.
The hotel staff receives commendations for their professionalism and warmth, significantly enhancing the guest experience from check-in to check-out. Specific staff members like Miss Jackie, Jo, and April are recognized for going above and beyond to ensure guest satisfaction. This courteous service extends to the restaurant and shuttle drivers, further improving the stay.
Dining at the hotel offers a satisfying experience, particularly during dinner, with a variety of well-received meal options and a pleasant atmosphere bolstered by strong drinks. While breakfast receives mixed feedback, the staff's enthusiastic service remains a highlight.
Guests find the accommodation to provide great value, illustrating characteristics befitting a four-star hotel. Business travelers note the property's efficiency and convenience, particularly for conferences and events, making it an ideal choice for work-related stays.
Overall, the DoubleTree by Hilton Baltimore - BWI Airport stands out for its comfort, service, and practicality, earning heartfelt recommendations and repeat visits from many guests.
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