Accessible HotelThis hotel has accessible exterior routes, building entrances, and public spaces. Entrance doors accommodate a wheelchair, and there is an accessible lobby check-in counter, breakfast, and food counter and public restrooms.
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Summary of reviews related to the 'Accessible' categorySureStay Plus Hotel by Best Western Gatlinburg provides a reasonably convenient experience for guests with disabilities. Many guests noted that the hotel is handicap and wheelchair accessible with accessible rooms and facilities that cater to various needs. The location of the hotel is particularly praised for its accessibility. The hotel includes an accessible balcony and offers good overall accessible facilities. However, while there is elevator access, some guests expressed concerns about its condition, describing it as shaky and in need of cleaning. Despite these minor issues, the hotel generally supports a comfortable and accessible stay for guests with disabilities.
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