Leganes40.33938300,
-3.73192300,
Avenida Gran Bretaña, S/n, C.c. Parquesur(Show on Map)
8.1
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsParquesur receives notably positive feedback for its strategic and highly convenient location within a bustling shopping center. Guests appreciate the proximity to various key areas, including metro stations providing quick access to central Madrid, making it an ideal base for diverse activities such as shopping, dining, family trips and business events. The availability of ample parking, clean and spacious rooms and good facilities like an extensive breakfast buffet are also highlighted as advantages.
The breakfast offerings receive mixed reviews with many guests praising the quality, variety and attentive service, though some note areas for improvement, such as expanding the selection of sweet items and better replenishment of supplies. The breakfast experience, while positively viewed overall, could benefit from enhancements in variety and cost-effectiveness.
The rooms at Parquesur are frequently described as spacious, clean and well-maintained with additional perks such as air conditioning, small refrigerators and complimentary water bottles. Guests particularly enjoy the terraces with beautiful views and the overall comfort, despite some mentioning that the mattresses could be softer and the rooms brighter.
Cleanliness stands out as a consistent positive aspect with guests commending the spotless conditions and the friendly, welcoming cleaning staff. The hotel's high standards in this area contribute significantly to a pleasant stay.
The hotel's staff are a cornerstone of its positive reputation, often described as friendly, kind and attentive. Specific individuals, such as María and Concha, are frequently acknowledged for their exceptional service, adding a personal touch to the overall guest experience.
Free parking is another appreciated feature, offering convenience for those traveling with vehicles, though it can be challenging to find a spot during peak times. Despite minor issues, the parking solutions provided contribute to a hassle-free stay.
Parquesur is also noted for being family-friendly with spacious family rooms and easy access to entertainment options and attractions like Warner. The hotel’s amenities and accommodating staff further enhance the family experience, making it a suitable choice for family vacations.
However, the feedback on the beds and pillows is mixed with some guests finding them comfortable while others experience issues with hardness and the lack of customizable options.
The hotel's four-star rating has sparked some discussion with several guests feeling that it does not quite meet the expected standards of luxury and modern amenities. Some suggest the need for upgrades to the facilities and a refresh of the interior décor to align better with a contemporary four-star classification.
In summary, Parquesur is highly regarded for its convenient location, cleanliness, spacious rooms and exceptional staff, making it an appealing choice for various types of travelers despite some areas for improvement in breakfast variety, room comfort and up-to-date amenities. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
Twin RoomThis spacious room has free Wi-Fi, soundproofing, a safe and satellite TV.
Family Room (3 Adults)This spacious room has free Wi-Fi, soundproofing, a safe and satellite TV.
Family Room (2 Adults + 1 Child)This spacious room has free Wi-Fi, soundproofing, a safe and satellite TV.
Double Room with Lake ViewThis room has free Wi-Fi and views of the artificial lake.
Extra beds are not available in this room. Cots are available, subject to availability.
Family Room (2 Adults + 2 Children)This spacious room has free Wi-Fi, soundproofing, a safe and satellite TV.
Twin Room Single UseThis twin room has a satellite TV and soundproofing.
Guest Reviews
8.1
Very Good
Location
Parquesur boasts a highly praised location, primarily situated within a bustling shopping center, which guests find incredibly convenient. The proximity to various key areas, including the metro station that provides quick access to central Madrid and venues for events like Madcool and weddings, adds significant value for different types of travelers. Guests appreciate the shopping center's amenities, from a plethora of restaurants and cafes to shops and a supermarket, making it easy to acquire necessities and enjoy leisure activities without venturing far.
The hotel's central placement is particularly advantageous for shopping and dining, complemented by the availability of ample parking and quiet surroundings despite being in a busy area. Reviewers also highlight the friendly and attentive staff, the cleanliness and comfort of rooms and good facilities, including spacious rooms and a substantial breakfast buffet.
Whether visiting for family trips, business or events, the hotel's strategic location, combined with the added convenience of nearby transport links like RENFE and METRO, makes it a preferred choice for many. Overall, Parquesur provides a comfortable and practical base for various activities, enhanced by the offerings of the adjacent shopping center.
Breakfast
The breakfast experience at Parquesur Hotel has garnered mixed reviews from guests, but several key points stand out. On the positive side, many guests appreciated the quality and quantity of the breakfast offerings, describing it as very good, varied and even delicious. There were mentions of a great selection and quality products with the staff being attentive and providing excellent service. Some guests praised the breakfast for being complete and genuinely Spanish, adding to the enjoyable stay at the hotel.
However, there are some areas for improvement noted by other guests. The variety of options, especially sweet breakfast items and pastries, could be expanded. Some guests found the buffet to be sparse and the replenishment of items like cups and glasses to be slow. There were comments about the limited breakfast hours, making it inconvenient for those needing to leave early. The dining room setup and availability of equipment like toasters could also be optimized, as queues tend to form when the area is crowded. Additionally, a few reviews pointed out that the breakfast was quite expensive and not up to the expected standard for a 4-star hotel.
Overall, while the breakfast at Parquesur has its highlights with good service and quality products, there is room for improvement in variety, availability and cost-effectiveness to meet the expectations of all guests.
Rooms
The reviews for Parquesur largely highlight the spaciousness and cleanliness of the rooms and bathrooms, noting that they are well-maintained and comfortable. Many guests were pleased with the large room sizes, which often included terraces and provided a sense of openness. Additional amenities like air conditioning, small refrigerators and complimentary water bottles replenished daily during a heatwave were appreciated.
The location is positively noted, especially the proximity to a shopping mall and the beautiful views from the terrace to the lake. The hotel also offers free parking, which adds convenience for guests.
However, there were some criticisms regarding the comfort of the mattresses with specific remarks about the children's bed and the overall comfort of the regular beds. Lighting in the rooms was another concern with some guests feeling that the rooms were too dark. Noise was an issue for rooms facing the shopping mall, especially at night.
Overall, Parquesur seems to provide a comfortable and spacious accommodation experience, though with minor areas for improvement concerning room lighting and bed comfort.
Beds
Parquesur receives mixed feedback regarding its beds and pillows. Guests appreciate the comfort of the beds, often describing them as very comfortable and even big, which some find particularly enjoyable. However, there have been consistent comments about the mattresses being on the harder side with a few guests noting they were extremely hard or rigid, making it difficult to rest in comfort.
The pillows also elicit diverse opinions. While some guests find them very comfortable, others mention issues such as them being too soft, uneven or hard and uncomfortable. There were also comments about the lack of options to change pillows to suit personal preferences.
Overall, while some guests have had restful experiences, others have pointed out the need for improved pillow options and more consistent mattress comfort.
Cleanliness
Parquesur impresses guests with its high standards of cleanliness and helpful staff. Many highlight the spotless rooms and facilities, noting the hotel's consistently impeccable cleanliness. The cleaning staff are often mentioned as friendly and welcoming, contributing to a pleasant stay. Located within a shopping center and with easy access to public transportation, the hotel's convenience is also appreciated. However, there are occasional mentions of less satisfactory cleaning in some areas, though these seem to be the exception rather than the norm. Overall, the combination of cleanliness, spacious rooms and attentive staff makes Parquesur a well-regarded choice among visitors.
Staff
Parquesur boasts overwhelmingly positive reviews about its staff, often described as friendly, kind and attentive. Guests repeatedly emphasize the impressive politeness and helpfulness, highlighting the exceptional service provided by both reception and housekeeping personnel. Reviewers notably mention individuals like María and Concha, acknowledging their specific contributions to a pleasant stay.
The hotel management and all employees consistently go above and beyond to ensure comfort and efficiency from arrival to departure. The staff's friendly demeanor significantly enhances the overall guest experience, making the atmosphere not only welcoming but also conducive to making one's stay more comfortable. In addition to stellar staff interactions, guests appreciate the convenience of services such as cleanliness and easy parking.
All in all, the staff at Parquesur play a crucial role in leaving guests with a highly favorable impression, encouraging many to look forward to returning.
Parking
Parquesur offers the convenience of free parking, making it an excellent choice for travelers with vehicles. Its location within a shopping center provides easy parking solutions, although availability can be challenging during peak times like Santa Semana. The parking is generally described as ample with free options both at the hotel door and within the mall itself, ensuring secure spots by simply registering the car's license plate with security. Despite occasional issues with the parking lot being full or some amenities needing an upgrade, the ease of parking and the variety of nearby leisure activities make Parquesur a practical and traveler-friendly destination.
Family
Parquesur in Leganés offers a compelling stay for families. Reviews highlight its suitability for family getaways, emphasizing the hotel's family-friendly nature and accommodation. The spacious and comfortable family rooms are particularly appreciated, though some note that these rooms might feel a bit cramped for four people if the stay extends beyond one night.
The hotel's proximity to a bustling shopping mall is frequently praised, providing convenience and entertainment options for families. Additionally, the location is strategically beneficial for those planning visits to attractions like Warner. The hotel's comfortable amenities and the helpful staff, such as floor maids who promptly assist with requests, further enhance the experience, making Parquesur a good alternative for families seeking a pleasant and convenient stay.
4 Star
Parquesur's four-star rating and facilities have been a topic of discussion among guests with many expressing that the hotel falls short of their expectations for this rating category. A recurring theme is the need for additional amenities like a gym or pool, along with a general update to the interior decor and facilities, which some guests found to be outdated. There are also comments about the hotel seeming more akin to a three-star establishment from two decades ago rather than a modern four-star one. Cleanliness has also been mentioned as an area needing attention.
Comfort and luxury, the hallmarks of a four-star hotel, appear to be lacking according to several reviews. Specific details such as a welcoming fragrance or small touches of luxury were notably missed. Additionally, there were some functional concerns such as unclear directions to the hotel once within the shopping mall and issues with the room temperature being uncomfortably cold. Overall, the consensus among many reviewers is that Parquesur is overrated in its four-star classification and provides a somewhat below-par experience for the price paid.
No, Parquesur doesn't have any pool.
No, a spa isn't available at Parquesur.
No, Parquesur doesn't allow dogs.
Yes, parking facilities are available at Parquesur.