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Summary of reviewsThe Holiday Inn Express St. Jean Sur Richelieu, an IHG Hotel, stands out as a convenient and accommodating choice for travelers. Its strategic location is a key highlight, offering easy access to local attractions, restaurants, shops and entertainment venues. Proximity to major highways facilitates seamless travel to Quebec City and the USA, making it ideal for both casual travelers and business guests.
The breakfast service at the hotel is generally well-regarded with guests appreciating the variety and quality of the offerings, including hot items like bacon and sausage. Cleanliness and the friendliness of the breakfast staff are notable positives, although there are occasional issues with food quantity and space.
The rooms receive mixed reviews with many guests praising their cleanliness, comfort and amenities like microwaves and fridges. However, some find the rooms small and experience occasional maintenance problems and noise disturbances. Despite these issues, the beds are consistently praised for their comfort, contributing to a restful stay.
The hotel is frequently commended for its high standards of cleanliness with spotless rooms and well-maintained common areas. However, there are some reports of lapses in cleaning standards and occasional staffing shortages affecting room service.
Guests often highlight the hotel’s exceptional staff, describing them as friendly, polite and efficient. The front desk staff and breakfast room personnel receive special mention for their excellent service, although a few guests report encountering unprofessional behavior from some staff members.
The indoor pool is another feature with mixed feedback. While many guests find it clean and well-maintained, providing a pleasant experience, others report issues with cleanliness and occasional closures. The pool remains a popular amenity, especially for families.
Overall, the Holiday Inn Express St. Jean Sur Richelieu offers good value for money with its convenient location, clean environment, comfortable beds and friendly staff. Despite some areas for improvement, it remains a practical and welcoming choice for both leisure and business travelers.
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