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Summary of reviewsThe Cross Keys Hotel, located in the scenic village of Canonbie within the picturesque Scottish Borders, offers a delightful retreat for various travelers, including families, business professionals and those traveling with dogs. Its strategic position near major thoroughfares like the A7 and M74 makes it an ideal stopover between Edinburgh and London while providing a serene rural escape with easy access to beautiful walking paths and historical sites.
Guests consistently highlight the exceptional breakfast experience, characterized by freshly cooked, hearty meals tailored to individual preferences. The substantial breakfasts, which include options from full Scottish or English dishes to lighter fare, are often praised for their quality, generous portions and value for money. The friendly and attentive hosts further enhance the dining experience, ensuring a pleasant start to the day.
Although dinner service is currently unavailable, past reviews reflect high satisfaction with the hotel’s evening meals with many describing the food as akin to fine dining. The cozy ambiance, complemented by a log fire and a selection of ales, made for memorable dining experiences. The absence of this service is a noted drawback, but the positive sentiment about previous meals remains strong.
The hotel’s rooms are frequently commended for their cleanliness and comfort. Despite some feedback suggesting minor updates could improve the overall experience, the spacious, well-presented rooms and comfortable beds contribute to a good night's sleep. Visitors appreciate the warmth and coziness of the accommodations, finding them suitable for both short and overnight stays.
Cleanliness is a standout feature with guests regularly commending the spotlessly clean rooms and overall well-maintained property. The recent repainting adds to its tidy appearance, although some reviews suggest the bathrooms could benefit from more attention.
The hotel staff consistently receive high praise for their friendliness and exceptional service. Guests particularly note the welcoming and helpful nature of the hosts, who often go the extra mile to ensure a comfortable stay. This level of care and hospitality extends to the entire stay, making guests feel well cared for in a homely environment.
Additional amenities, such as reliable wifi and convenient parking directly opposite the hotel, contribute to the overall stress-free and pleasant experience. The ample, safe parking is particularly appreciated by those traveling by car.
For family travelers, the spacious and comfortable accommodations, coupled with a family-friendly environment and good breakfast options, make the Cross Keys Hotel a top choice. Dog owners find the hotel particularly accommodating with plenty of nearby walking routes and a welcoming attitude toward pets.
While the property maintains a classic charm indicative of an old coaching inn, some elements might seem dated to a few guests. However, the combination of cleanliness, comfort and exceptional hospitality ensures that the Cross Keys Hotel provides a memorable and enjoyable stay for most travelers.
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