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Summary of reviewsThe Toll House Inn is widely praised for its fantastic location in the heart of Lancaster, offering guests easy access to city amenities, bars, pubs, restaurants and picturesque canal walks. The hotel's position strikes a perfect balance between being centrally located yet providing a quiet and relaxing escape, making it ideal for both leisure and business travelers.
Guests consistently highlight the excellent breakfast experience at the Inn, featuring a diverse array of high-quality options catering to various dietary needs, including vegetarian and gluten-free. The coffee is often noted as some of the best in the UK and the cooked breakfasts, such as the full English, eggs Benedict and Eggs Royal, are particularly well-received. Efficient and friendly service further enhances the breakfast experience.
The dining experience at the Inn is equally commendable with a relaxed and pleasant atmosphere. The quality and presentation of food receive high praise, especially dishes like fish and chips and roast lamb. The restaurant offers great value for money, generous portions and a diverse menu, including good gluten-free options. Excellent service and a good selection of drinks add to the positive dining experience.
The rooms at Toll House Inn are described as clean, comfortable and stylishly decorated, seamlessly blending modern comforts with traditional charm. Guests appreciate the quietness of the rooms despite the central location and the presence of a pub below. The attention to detail in room furnishings and amenities, such as fresh milk and a variety of drinks and snacks, contributes to a cozy and pleasant stay.
Cleanliness is a standout feature with numerous guests noting the spotless condition of the rooms and bathrooms. The daily cleaning service and updates like fresh towels further enhance the positive experience. While some minor areas may require touch-ups, the overall dedication to cleanliness is evident.
The exceptional staff at Toll House Inn consistently receive accolades for their warmth, friendliness and helpfulness. They are noted for their attentiveness and willingness to go above and beyond, creating a welcoming atmosphere and significantly enhancing the guest experience.
The free Wi-Fi at the Inn is generally reliable and appreciated by guests, though a few noted minor issues with speed and consistency.
Families find Toll House Inn particularly appealing with spacious family rooms and a friendly atmosphere. The hotel staff are helpful towards families, ensuring an enjoyable stay. The hotel's quiet setting, despite its proximity to nightlife options, allows for restful nights.
The beds are a highlight for many guests, described as extremely comfortable, contributing significantly to the overall pleasant stay.
The hotel lives up to its four-star rating, offering a blend of traditional luxury and modern amenities at a competitive price. Guests frequently comment on the high standards of service, accommodation and cleanliness, comparing the quality favorably to more expensive four-star hotels.
While the accessibility features receive mixed feedback, the hotel does provide several accessible rooms with specific amenities designed to aid guests with mobility issues, though improvements could be made in certain areas.
In summary, Toll House Inn stands out for its exemplary location, delicious dining options, clean and comfortable accommodations, exceptional service and overall value, making it a highly recommended option for visitors to Lancaster. Show more
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Categories
Boutique-style Hotel
A boutique Lancaster hotel in a historic building with modern boutique bedrooms. It combines heart-warming hospitality with a stylish setting.
Accessible Hotel
Toll House Inn is listed as a popular accessible hotel in Lancashire.
Hotel near Vineyards
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
4-Star Hotel
Room Types
Double RoomEach room features a TV and tea and coffee making facilities.
Twin RoomEach room features a TV and tea and coffee making facilities.
Family RoomThis family room is one of our larger rooms, suitable for families requiring a little more space.
Small Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room features air conditioning, flat-screen TV, city views, as well as chocolate for guests. The unit offers 1 bed.
Double Room - Disability AccessProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room features air conditioning, flat-screen TV, city views, as well as chocolate for guests. The unit offers 1 bed.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. This single room has air conditioning, flat-screen TV, city views, as well as chocolate for guests. The unit has 1 bed.
Guest Reviews
8.9
Excellent
Location
The Toll House Inn enjoys a fantastic location praised by guests for its convenience and centrality in Lancaster. Nestled in the heart of the city, it offers easy access to the city centre and all its amenities, making it an ideal choice for visitors. Whether guests are looking to explore bars, pubs and restaurants or indulge in shopping and sightseeing, everything is within effortless walking distance. The proximity to the train station and the university further enhances its appeal. Positioned on the edge of the historic and bustling centre, yet offering a relaxing and quiet escape, it strikes a perfect balance for those visiting for both leisure and business. The hotel is also noted for being centrally located near the canal, providing picturesque walks and a serene environment away from urban chaos. The exceptional location is complemented by great hospitality, making it an excellent option for any visit to Lancaster.
Breakfast
Reviews for the breakfast at Toll House Inn paint a generally positive picture, emphasizing a high-quality and satisfying experience. Numerous guests praise the variety of options available with many mentioning the great selection that caters to both vegetarians and those with gluten-free requirements. The coffee served receives special commendation, often cited as the best some have had in the UK.
The cooked breakfasts are consistently described as delicious, hot and freshly prepared with full English breakfasts often highlighted. Portions are generally considered generous and filling, though a few noted small portion sizes. The quality and taste are frequently regarded as exceptional or superb. Diners especially enjoyed the eggs Benedict and Eggs Royal, calling them the best they've had.
Service at breakfast is frequently praised for its efficiency and friendliness, although some guests experienced slow service. The breakfast environment itself is noted for being bright and pleasant with freshly prepared meals served, which many found a desirable alternative to self-service.
Despite occasional mentions of improvements needed, such as limited savory and sweet choices, the overall sentiment leans heavily towards satisfaction. Guests appreciate the breakfast inclusion in the room rate and noted it as offering excellent value. The presence of personalized touches like homemade biscuits and fresh milk in reusable flasks adds to the positive ambiance.
In summary, Toll House Inn appears to offer a top-notch breakfast experience that leaves a lasting impression.
Dinner
The dining experience at Toll House Inn consistently receives high praise from guests. The restaurant boasts a relaxed and lovely atmosphere which patrons find very enjoyable. The quality of food served is frequently described as excellent, delicious and beautifully presented. Guests have particularly highlighted the fantastic fish and chips, fabulous roast lamb and overall tasty meals as standout dishes.
The restaurant offers great value for money with a menu that provides plenty of choices and caters to various preferences, including good gluten-free options. Portions are generous, ensuring diners leave satisfied. Additionally, the drinks selection, including beer and cocktails, has been commended.
Service at the restaurant is highly regarded with staff being described as excellent, kind and friendly. The consistency in high standards extends beyond the dinner service to include breakfast and lunch with many guests enjoying a la carte breakfast options and superb food throughout the day.
Overall, the combination of excellent food, commendable service and a pleasant dining environment makes Toll House Inn a favored choice for both hotel guests and local diners.
Rooms
Toll House Inn offers a delightful stay with its lovely, clean and comfortable rooms that cater to various needs and preferences. Guests frequently appreciate the modern and stylish decor that reflects the period charm of the building. Despite being located on a main road and above a pub, the rooms are surprisingly quiet, ensuring a peaceful stay for visitors. The rooms are well-equipped and maintained with good-sized bathrooms and modern amenities, including excellent air conditioning and cozy, comfortable beds.
Guests particularly enjoy the cleanliness and the attention to detail in the room furnishings, which include nice touches like fresh milk and a decent assortment of drinks and snacks. While some rooms are on the smaller side, they are perfectly formed for a short stay, offering cosy and warm atmospheres. The spacious options, on the other hand, are noted for being ideal for families or those needing a bit more room to relax.
The recent refurbishments have been well-received, giving the rooms a fresh, modern look without losing their character. Most rooms offer lovely views and remain quiet, even in a central location. There are occasional comments about noise from the water pipes or the pub below, but these do not overshadow the overall positive experience.
In summary, Toll House Inn provides a charming and comfortable accommodation option in Lancaster with clean, beautifully decorated rooms that promise a restful stay. The Inn successfully blends modern comforts with traditional elegance, making it a popular choice for travelers seeking both convenience and character in their lodging.
Beds
Travelers consistently highlight the beds at Toll House Inn as a standout feature of their stay. Words like comfortable, very comfortable and comfy frequently appear in guest reviews, reflecting widespread satisfaction with the sleeping arrangements. Descriptions range from beds being great, extremely comfortable and super comfortable, to particularly praising their high comfort levels.
Guests also appreciated the attention to detail, such as feather duvets and pillows, which add to the overall coziness. While there were occasional mentions of sheets not being fitted properly and a bed that squeaked, these issues seem to be isolated.
Overall, the comfortable beds at Toll House Inn contribute significantly to a pleasant stay with many guests noting that the beds were a highlight of their visit.
Cleanliness
The Toll House Inn has consistently impressed guests with its exceptional standards of cleanliness. Reports highlight that the rooms and bathrooms are not only very clean but also tidy and well-maintained. Descriptions of the accommodations often include terms like spotless, sparkling clean and spotlessly clean, indicating a strong emphasis on maintaining hygiene. Guests appreciate the clean and comfortable environment provided by the modern rooms, which are also described as beautiful, cozy and luxurious.
The daily cleaning service, complete with fresh towels, adds to the overall positive experience. Even though some areas like the corridors are noted as narrow and requiring a bit of manoeuvring, this doesn't seem to detract from the overall high marks given for cleanliness. While there are occasional mentions of rooms not being thoroughly cleaned or needing some touch-up work, these instances appear to be rare exceptions amidst overwhelmingly positive feedback.
The property itself is described as very well kept with the hotel's overall cleanliness rated as top-notch. Even as some guests note the hotel could use a bit of pizzazz or touch up work in certain areas, the dedication to cleanliness remains clear. The staff has also been praised for their friendly and helpful service, which complements the clean, comfortable and cozy accommodations at the Toll House Inn.
Staff
The reviews for Toll House Inn overwhelmingly highlight the exceptional quality of its staff. Guests consistently describe the staff as wonderful, welcoming and incredibly helpful. The personnel are noted for being friendly, attentive, courteous and efficient, making visitors feel genuinely appreciated and cared for during their stay. Many reviews specifically mention the staff's ability to go above and beyond with nothing being too much trouble for them. A recurring sentiment is the warm and friendly atmosphere created by the staff, which significantly enhances the overall experience at the hotel. The staff's outstanding service, coupled with their helpful and accommodating nature, leaves a lasting positive impression on the guests, making the Toll House Inn a highly recommended place for a pleasant stay.
Wi-Fi
Guests at the Toll House Inn generally had a positive experience with the hotel's Wi-Fi. Most found the connection to be stable with a strong and reliable signal throughout their stay. The free Wi-Fi was appreciated and often described as great, working well throughout the entire hotel and allowing for a seamless online experience. Some guests noted the Wi-Fi as strong and fast, making for an efficient and smooth connection. However, a few mentioned that the Wi-Fi could benefit from being faster and occasionally experienced intermittent or unreliable service. Despite these minor issues, the overall feedback suggests that the hotel's Wi-Fi is largely effective and meets the needs of most guests.
Family
Toll House Inn stands out as a welcoming destination for families seeking a comfortable and enjoyable stay. The hotel exudes a family-friendly vibe, appreciated by many visitors. It offers spacious family rooms and a pleasant atmosphere, making it an ideal choice for those traveling with children. The staff frequently receive praise for their friendliness and helpfulness, especially towards families, enhancing the overall experience.
The hotel's pool area is a particular favorite among kids, providing a fun and entertaining spot during the stay. Despite the family-oriented environment, the venue maintains a quiet enough setting for a restful night's sleep. Special parking spaces and the flexibility of getting rooms early to prepare for important events, such as weddings, show the hotel's attention to guests' needs.
Regular visitors highlight the consistency in service and comfort, noting Toll House Inn's great location. The establishment also appeals to families due to its convenient family rooms and clean facilities. While there may be occasional noise from neighboring kids, the overall family-friendly atmosphere draws many to return multiple times, particularly for family visits and gatherings.
Nightlife
The Toll House Inn is strategically located in a quieter part of the city, providing a peaceful retreat while still being in close proximity to an array of nightlife options. The surrounding area is lively and bustling with numerous bars, pubs and restaurants, making it convenient for those who want to experience the city's vibrant social scene. Despite being in a busy area, guests have noted that the rooms are quiet enough to allow for a good night's sleep. The hotel features its own lively pub and a spacious courtyard bar, both praised for their great atmosphere and good selection of drinks. Additionally, guests have appreciated the mix of bars and pubs nearby, as well as the helpful and courteous staff. The hotel is situated near the river, offering picturesque nightlife experiences and while it’s not a fast food hotspot, all other essential amenities are right on the doorstep. Despite some minor issues with noise from neighboring rooms, the overall location and accessibility to nightlife make Toll House Inn a great choice for social explorers.
4 Star
The Toll House Inn embodies the charm of traditional luxury with a standard that is consistently described as four-star by its guests. Visitors are warmly welcomed and treated to a blend of hotel-grade service and a cozy, boutique style atmosphere. The bedrooms and bathrooms are noted for their high standards and traditional elegance with amenities that match those of a four-star hotel.
Guests frequently comment on the excellent value provided with many comparing the quality to that of more expensive four-star hotels. The Inn offers a high level of comfort and indulgence, complemented by its secure location and impeccably clean environment. Although parking is limited to four small spaces, this minor drawback is overshadowed by the overall quality of the stay.
The Toll House Inn appears to excel across all categories, from service and amenities to the overall guest experience, making it a desirable choice for travelers seeking four-star luxury at a competitive price.
Accessible
Toll House Inn receives mixed feedback regarding its accessibility for guests with disabilities. The hotel features several accessible rooms designed for ease, including amenities like walk-in bathrooms and wet rooms. Some rooms are equipped with additional aids such as grab handles, stools or fold-down seats in the showers, making them convenient for guests with mobility issues.
A major highlight is the presence of a lift, which is particularly beneficial for accessing higher floors, especially given the steepness of the stairs. The central location of the hotel is another plus, as it provides easy access to nearby amenities like supermarkets and bus stops and places of interest in town.
However, some challenges were noted. The disabled wet room had a reported issue with a bad drain smell and the absence of adequate grab handles in showers was highlighted. The navigation within the hotel can be difficult and there is a noted lack of wheelchair accessibility. Additionally, parking poses a limitation with no dedicated spaces, although a large pay and display car park is available across the road. For blue badge holders, accessible parking spaces are also provided.
In summary, the Toll House Inn makes considerable efforts to accommodate guests with disabilities through its thoughtfully designed rooms and accessible location, yet there remain specific areas needing improvement for a perfect accessible experience.
Boutique-Style
Nestled within an attractive and interesting structure, Toll House Inn presents itself as a beautiful boutique hotel exuding plenty of character. Guests have lauded its quirky and imaginative design, making it a standout with its stylish decor and little local touches that enhance its charm. The architecture and original features add a unique boutique vibe with each room boasting tasteful, well-thought-out designs that are both charming and beautiful.
This charming inn captivates visitors with its luxury boutique feel, offering cosy and cute accommodations that contribute to a boutique ambiance. The hotel's individual style, combined with its quaint and uniquely styled interiors, creates a welcoming atmosphere that feels both intimate and luxurious. Overall, the Toll House Inn successfully blends stylish flair with a comfortable, boutique character, making it a lovely small hotel that is rich in unique charm and appeal.
Luxury
Toll House Inn is a hidden gem offering a distinctly luxurious experience that belies its reasonable prices. From high-end furnishings to classic luxurious details, every aspect of the hotel contributes to an upscale atmosphere that feels akin to a four-star establishment. The rooms are beautifully designed, showcasing a mix of luxury accommodations and amenities such as deluxe White Company toiletries, Lavazza coffee and luxurious carpets. Adding to the charm are thoughtful touches like homemade cookies and handmade biscuits, which enhance the overall high-end feel.
Dining at the inn is a fantastic experience with a gourmet breakfast that stands out and the friendly staff ensures a wonderful stay for all guests. The pub-style dining is highlighted by typical yet excellent food options, reflecting the inn’s dedication to quality. Despite the occasional lively environment, the service remains exceptional and superb, underscoring the hotel's commitment to guest satisfaction.
The luxurious bathrooms, upscale ambiance and boutique feel solidify Toll House Inn as a cut above the rest, making it a great choice for travelers seeking luxury at affordable prices. Whether it's the super comfortable rooms or the excellent bar offerings, everything at the inn is designed to provide value for money while maintaining a high-end, luxurious standard.
No, Toll House Inn doesn't have any pool.
No, a spa isn't available at Toll House Inn.
No, Toll House Inn doesn't allow dogs.
No, parking facilities aren't available at Toll House Inn.