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Lancaster Marriott at Penn Square

Lancaster , 25 South Queen Street (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Lancaster Marriott at Penn Square is a great choice for those looking for a stay in downtown Lancaster. The hotel's location is unbeatable and many guests found their stay to be pleasant and adequate. While some guests did have issues with the conditions of their rooms and the front desk customer service, the hotel still offers a decent option for those visiting Lancaster. However, amenities such as wifi and breakfast were not included in the room cost and guests stated that the hotel was overpriced for what it offered. Despite this, Lancaster as a whole was found to be interesting and worthy of a visit.
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Hotel with Spa

The Lancaster Marriott at Penn Square offers a luxurious spa experience with Drift Spa. Here, wellness is not just a concept but a way of life. Guests can expect to be transported to a world of relaxation and rejuvenation, where the perfect balance of health, nature, pampering and beauty is achieved through top-notch products and a commitment to self care, all while incorporating the finest ingredients from Lancaster County. For an extra special treat, consider booking a couples massage or try out one of the many other services, treatments and amenities offered such as eye treatments, facials, in-suite massages, a lap pool, lip treatments, makeup services, massages, men's services, paraffin hand treatments, a plunge pool, scalp and hair treatments, and waxing.

Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Standard King, Guest room, 1 King This room features a mini-refrigerator, a flat-screen cable TV and a tea/coffee maker.

Deluxe West Corner King, Larger Guest room, 1 King This room featuring city views, has a mini-refrigerator, flat-screen cable TV and a tea/coffee maker.

Executive City View King, Guest room This room, featuring access to the Concierge Lounge, has a sitting area and a mini-refrigerator.

Standard 2 Doubles, Guest room, 2 Double This room features a mini-refrigerator, a flat-screen cable TV and a tea/coffee maker.

Deluxe King Room with City View Offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit offers 1 bed.

Executive City View 2 Dbl, Guest room Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit offers 1 bed.

Deluxe Queen Room with Two Queen Beds Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit offers 1 bed.

Deluxe East Corner King, Guest room, 1 King, City view Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit has 1 bed.

Executive Corner Suite, 1 King Offering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views.

Standard King with Sofa, Guest room, 1 King, Sofa bed Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

King Room with Adapted Tub - Mobility Accessible The unit has 1 bed.

King Room with City View - Hearing Accessible The unit offers 1 bed.

Queen Room with Two Queen Beds and City View - Hearing Accessible The unit has 2 beds.

King Room with Roll-in Shower - Mobility Accessible The unit offers 1 bed.

About Lancaster Marriott at Penn Square

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Guest Reviews

8.1

Very Good

Location

The Lancaster Marriott at Penn Square is situated in a prime location in the heart of historic Lancaster with breathtaking views from the stylish rooftop restaurant, The Exchange. The hotel is modern and conveniently located within walking distance to many restaurants, shops and entertainment venues. Guests have raved about the excellent and exceptional location, making it perfect for a city break. The surrounding area is full of small businesses, making it ideal for exploring on foot. While some guests have noted that parking in the area is challenging, the hotel's convenient location outweighs this one negative. With clean and comfortable rooms that offer beautiful views and with a range of restaurants close by, this hotel provides everything you need to enjoy your stay in Lancaster.

Breakfast

The Lancaster Marriott at Penn Square offers a variety of breakfast options to guests. While some guests were disappointed that it wasn't included in the room rate, those who did partake enjoyed a great meal with good food and excellent service. The breakfast buffet received high marks, although some guests wished for more hot options. If you're looking for a sit-down restaurant for breakfast, you may need to venture outside the hotel as there is no option offered onsite. Overall, the breakfast experience at Lancaster Marriott was positive, despite occasional hiccups such as lack of communication on availability or restaurant capacity.

Rooms

If you're looking for a comfortable and modern stay in Lancaster, the Marriott at Penn Square is a great option. The rooms are spacious and clean with comfortable beds that make for a good night's sleep. The hotel is well-maintained and beautifully decorated with modern design that will make you feel at home. Some guests have noted small issues such as towel racks or dusty floors, but overall the hotel is well-kept and secure. Additionally, some guests have raved about the hotel's views, particularly from the higher floors. The hotel's central location makes it an ideal base for exploring Lancaster and the surrounding area with many attractions just a short drive away.

Beds

The Lancaster Marriott at Penn Square has a reputation for its comfortable and spacious rooms with many guests hailing the beds as one of the best features of the hotel. Reviews praise the cleanliness and fresh scent of the rooms with several guests describing the comfy beds as a highlight. Staff also receive positive mentions in regards to the beds and overall comfort of the rooms. Some guests found the mattresses to be a little hard or lumpy, however, most reviews speak highly of the comfortable bedding. The hotel's location is also praised with guests noting that the comfortable beds and great sleep quality made for a perfect stay. Overall, the Lancaster Marriott at Penn Square comes highly recommended for its comfortable accommodations and spacious suites with the beds and bedding being a standout feature.

Cleanliness

The Lancaster Marriott at Penn Square boasts exceptional cleanliness with numerous travelers praising the lobby, elevators and rooms for their lack of dirt and bad odors. The hotel's prime location is a particular highlight with visitors finding it convenient for exploring nearby attractions. While some guests reported issues with cleanliness, such as mold in the bathroom and dirty floors, these instances were few in number. The staff is also noted for their friendliness, making for an overall comfortable stay. Overall, the Lancaster Marriott at Penn Square is a beautiful, well-kept hotel that provides a clean and secure accommodation for travelers.

Staff

The Lancaster Marriott at Penn Square boasts an exceptional staff that is friendly and always willing to go above and beyond to provide excellent service. From the receptionists to housekeeping, guests consistently report that the staff is courteous, helpful and professional. Don Brown is one such team member who went out of his way to assist guests with their luggage. Visitors to the hotel also appreciate the cleanliness of the rooms and the attentiveness of the staff. While there are a few negative reviews citing unfriendly staff or long wait times, the majority of guests rave about the super-friendly and courteous service they received. Guests also point out the beautiful architecture and convenient location of the hotel, but it is clear that it is the staff who truly make this a wonderful place to stay.

Wi-Fi

If you're looking for a hotel in Lancaster, be aware that the Lancaster Marriott at Penn Square charges for Wi-Fi. While some guests found this frustrating, others found that becoming a member of Marriott Rewards allowed them to access free Wi-Fi. Despite this issue, the hotel has a prime location and offers beautiful accommodations with plenty of amenities. Keep in mind that parking and breakfast are also additional charges. Overall, the Lancaster Marriott at Penn Square is a great option for those willing to pay for their Wi-Fi and looking for a luxurious stay in the area.

Parking

The Lancaster Marriott at Penn Square is conveniently located in downtown Lancaster with a parking garage attached to the hotel. While some guests had trouble navigating the parking situation, others found it easy and efficient. However, there were several complaints about the cost of parking with some guests feeling that it should be included in the room rate or at least discounted for hotel guests. There were also mixed messages about the cost of parking with some conference attendees paying different rates and not receiving clear information. Some guests expressed safety concerns when parking their cars and there were complaints about broken elevators and difficulty finding the garage entrance. Overall, while some guests had a positive experience with parking, there were many complaints and areas for improvement.

Nightlife

The Lancaster Marriott at Penn Square is located in a bustling area, making it ideal for anyone looking to enjoy the city's nightlife. While some guests found the surrounding area a little dangerous and noisy at times, the hotel's convenient location close to many bars and restaurants more than makes up for it. Unfortunately, for those looking for a rooftop bar experience, it's currently closed due to COVID-19. However, Starbucks is nearby, although the hours may be limited. Despite the noisy sports tournaments, the hotel remains very popular and busy. If you're looking for a quiet getaway, this may not be the right place for you, but if you're after a fun and vibrant stay in the heart of the city, the Lancaster Marriott at Penn Square is the perfect choice.

3 Star

The Lancaster Marriott at Penn Square has an unbeatable location in downtown Lancaster. While some guests did have issues with the conditions of their rooms and the front desk customer service, others found their stay to be pleasant and adequate. Unfortunately, amenities such as wifi and breakfast were not included in the room cost and guests stated that the hotel was overpriced for what it offered. Despite this, Lancaster as a whole was found to be interesting and worthy of a visit. Overall, while the hotel may have some room for improvement, it is still a decent option for those looking for a stay in downtown Lancaster.

No, Lancaster Marriott at Penn Square doesn't have any pool.

Yes, a spa is available at Lancaster Marriott at Penn Square.

No, Lancaster Marriott at Penn Square doesn't allow dogs.

Yes, parking facilities are available at Lancaster Marriott at Penn Square.

Yes, Lancaster Marriott at Penn Square has a gym.

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