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Summary of reviewsComfort Inn & Suites offers an exceptional stay experience, with numerous positive reviews emphasizing its strategic location, satisfying amenities, and welcoming atmosphere. The hotel is conveniently situated near the NY Thruway (I-90) and Niagara Falls, making it an ideal choice for travelers interested in local attractions, family venues, and sports events like Buffalo Bills games. Guests appreciate the serene environment and the ease of access to various destinations, along with the safe and secure well-lit parking facilities. The establishment is praised for being clean and well-maintained, complemented by its hospitable staff and affordable pricing, making it a great option for both short stops and longer visits.
The breakfast provided at Comfort Inn & Suites is generally well-received, noted for its quality and variety, including cooked items like waffles. A clean breakfast area and friendly staff contribute to a positive start to the day, although there could be improvements in extending serving hours and enhancing the selection.
Comfortable and spacious rooms are a highlight, equipped with modern conveniences such as USB ports, WiFi, and in-room fridges and microwaves. Guests appreciate the large space, fresh linens, and effective air conditioning, which ensure relaxation and comfort. Despite minor issues with outdated fixtures, the overall cleanliness and comfort meet guests' expectations, bolstered by the hotel's advantageous location.
The hotel earns praise for its cleanliness, offering a quiet, pristine environment with spotless rooms and updated, comfortable beds. Although there are occasional mentions of odors or outdated decor in certain areas, the general impression remains positive, supported by excellent service.
Outstanding staff play a crucial role in the positive experiences at Comfort Inn & Suites, known for their friendliness and helpfulness. Dedicated employees like Holly and attentive front desk personnel create a welcoming and supportive atmosphere, enhancing guest satisfaction through accommodating and courteous service.
While some guests encounter challenges with wifi connectivity, the presence of additional amenities such as a TV, fridge, microwave, and a popular indoor heated pool contributes to a comfortable and enjoyable stay. The pool, when accessible, provides a warm and fun atmosphere, especially appreciated by families, though occasional closures are noted.
The beds receive favorable reviews, with many guests enjoying their comfort and softness. Despite some initial concerns about small-sized full beds, most guests find them comfortable, contributing to a pleasant overall stay experience alongside spacious rooms, good service, and enjoyable amenities.
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