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Summary of reviewsComfort Inn & Suites offers an exceptional stay experience, with numerous positive reviews emphasizing its strategic location, satisfying amenities, and welcoming atmosphere. The hotel is conveniently situated near the NY Thruway (I-90) and Niagara Falls, making it an ideal choice for travelers interested in local attractions, family venues, and sports events like Buffalo Bills games. Guests appreciate the serene environment and the ease of access to various destinations, along with the safe and secure well-lit parking facilities. The establishment is praised for being clean and well-maintained, complemented by its hospitable staff and affordable pricing, making it a great option for both short stops and longer visits.
The breakfast provided at Comfort Inn & Suites is generally well-received, noted for its quality and variety, including cooked items like waffles. A clean breakfast area and friendly staff contribute to a positive start to the day, although there could be improvements in extending serving hours and enhancing the selection.
Comfortable and spacious rooms are a highlight, equipped with modern conveniences such as USB ports, WiFi, and in-room fridges and microwaves. Guests appreciate the large space, fresh linens, and effective air conditioning, which ensure relaxation and comfort. Despite minor issues with outdated fixtures, the overall cleanliness and comfort meet guests' expectations, bolstered by the hotel's advantageous location.
The hotel earns praise for its cleanliness, offering a quiet, pristine environment with spotless rooms and updated, comfortable beds. Although there are occasional mentions of odors or outdated decor in certain areas, the general impression remains positive, supported by excellent service.
Outstanding staff play a crucial role in the positive experiences at Comfort Inn & Suites, known for their friendliness and helpfulness. Dedicated employees like Holly and attentive front desk personnel create a welcoming and supportive atmosphere, enhancing guest satisfaction through accommodating and courteous service.
While some guests encounter challenges with wifi connectivity, the presence of additional amenities such as a TV, fridge, microwave, and a popular indoor heated pool contributes to a comfortable and enjoyable stay. The pool, when accessible, provides a warm and fun atmosphere, especially appreciated by families, though occasional closures are noted.
The beds receive favorable reviews, with many guests enjoying their comfort and softness. Despite some initial concerns about small-sized full beds, most guests find them comfortable, contributing to a pleasant overall stay experience alongside spacious rooms, good service, and enjoyable amenities. Show more
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Categories
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Double Room with Two Double Beds - Non-SmokingThe twin/double room offers air conditioning and a tea and coffee maker, as well as a private bathroom boasting a hairdryer. The twin/double room is furnished with a desk and a seating area and features a safe deposit box and a sofa. The unit has 2 beds.
Double Room with Two Double Beds - Non-SmokingThe family room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 3 beds.
King Room - Accessible/Non-SmokingThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
King Suite with Sofa Bed - Non-SmokingThe suite provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The suite is equipped with carpeted floors, a sofa, a seating area and a safe deposit box.
King Suite - Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a sofa.
Double Room with Two Double Beds - Accessible/Non-SmokingThe family room features air conditioning, a tea and coffee maker, a carpeted floor as well as heating. The unit has 2 beds.
Double Room with Two Double Beds - Accessible/Non-SmokingThe family room features carpeted floors and provides air conditioning, a tea and coffee maker and heating. The unit offers 3 beds.
Guest Reviews
7.1
Good
Location
Comfort Inn & Suites boasts a strategically advantageous location, offering easy access to a wealth of nearby attractions and amenities. Guests appreciate its proximity to the NY Thruway (I-90), facilitating simple navigation to various destinations including local restaurants, shopping centers, and family venues. The hotel's closeness to Niagara Falls makes it a practical choice for those planning a day trip to the iconic natural wonder. Sports enthusiasts find it conveniently situated for attending Buffalo Bills games, while other visitors enjoy its location near points of interest in Hamburg and the nearby casino.
Travelers frequently compliment the convenience and accessibility of the hotel, highlighting the swift and easy drives to key locations, including the airport. The property is nestled in a quiet yet central area, providing a serene environment despite being close to local amenities. This balance between seclusion and accessibility makes the hotel an excellent choice for both quick stops and longer stays. Moreover, Comfort Inn & Suites is praised for its clean, well-maintained establishment with hospitable staff that enhance the overall guest experience. The affordable pricing in tandem with its excellent location makes it ideal for transit travelers and those passing through the area. Additionally, guests appreciate the safe atmosphere and ample lighting in the parking areas, ensuring a secure and comfortable stay.
Breakfast
The breakfast experience at Comfort Inn & Suites seems to be quite satisfactory, with many guests praising its quality and variety. Reviews highlight that the breakfast is often described as very good to excellent, offering a wide assortment of tasty options that include cooked foods, such as waffles, which are particularly enjoyed by patrons. The breakfast area is noted for being clean, and the setup ensures warm food is indeed served warm, with good employee attitudes enhancing the experience further. While the breakfast is generally seen as a great addition to the stay, a few reviews suggest potential areas for improvement, such as extending serving hours and enhancing the variety, particularly towards the end of the week. Overall, the breakfast offers a decent value with ample choices, complementing the friendly service and clean facilities in creating a positive start to the day for guests.
Rooms
Comfort Inn & Suites offers guests a comfortable and pleasant stay, with many reviews highlighting the spaciousness and cleanliness of the rooms. The accommodations feature comfortable beds, fresh linens, and modern conveniences such as USB charging ports, WiFi, and in-room fridges and microwaves. Recent updates and tasteful decorations add a welcoming touch, contributing to an overall sense of tidiness and comfort. Guests appreciated the size of the rooms, which are notably large by U.S. standards, providing plenty of space to relax, including suites that come with additional seating like sofas.
Although some parts of the property may reflect its age, with occasional mentions of outdated fixtures, the contemporary bathrooms and overall cleanliness appear to outweigh these minor drawbacks. The air conditioning works effectively, ensuring a comfortable atmosphere. Visitors also enjoy the location's convenience, making it an ideal spot for attending local events, with the bonus of a good breakfast selection to start the day. Overall, Comfort Inn & Suites delivers satisfying accommodations, meeting guests' expectations for comfort and cleanliness.
Beds
The beds at Comfort Inn & Suites receive generally positive feedback, with many guests praising their comfort. Numerous reviews highlight the beds as comfortable, with some describing them as very comfortable and surprisingly so. A few guests felt the price could be higher for the level of comfort provided, but overall, most felt satisfied, even finding the full beds comfortable despite their smaller size. Guests particularly enjoyed the spacious rooms, often complimenting the bedding's softness, including pillows, sheets, and comforters. The accommodation is frequently associated with good service, a warm pool, and delightful extras for children, contributing to a pleasant stay experience.
Cleanliness
Comfort Inn & Suites offers a generally positive experience when it comes to cleanliness, with many guests highlighting the hotel's pristine condition. The property is described as clean and quiet, with spotless rooms and a well-maintained environment. Guests appreciated the updated, clean rooms and comfortable beds. The attentive and courteous staff contribute to the overall neat and tidy atmosphere. A decent hot breakfast and excellent service further enhance the hotel's appeal. The location is also praised for being both convenient and well-kept.
However, the hotel faces some challenges with occasional unpleasant odors and outdated decor in certain areas such as the hallways and bathrooms. Some guests noted that the rooms had a lingering smell of mold or cigarette smoke. While these issues were mentioned, the general consensus remains positive, with numerous guests impressed by the cleanliness and comfortable ambiance provided throughout their stay.
Staff
Comfort Inn & Suites is consistently praised for its outstanding staff, who are known for their friendliness and helpfulness. Guests across numerous reviews highlight the team's dedication to providing accommodating and courteous service. Whether at check-in or during one's stay, staff members, including standout employees like Holly, make guests feel welcomed and valued. The front desk personnel, in particular, receive commendations for their warm and attentive approach, often going the extra mile to ensure a pleasant experience. The management and general staff are celebrated for their congeniality and willingness to assist, making the hotel a comforting place to stay. Whether handling late arrivals or extending breakfast hours for late risers, the team’s proactive efforts enhance guest satisfaction. Overall, the staff's ability to create a friendly and supportive atmosphere significantly contributes to the positive experiences of visitors.
Wi-Fi
When considering a stay at Comfort Inn & Suites, guests have shared a range of experiences with the hotel's internet services. While there are a few concerns about the wifi connectivity, the hotel offers other attractive amenities. Visitors appreciated the presence of a pool, and the inclusion of in-room conveniences like a TV, fridge, and microwave, adding to the comfort of the stay. Although those on business trips or needing reliable internet might find the connectivity challenging, the overall ambiance and additional facilities leave guests with positive impressions and a reluctance to leave.
Pool
The pool at Comfort Inn & Suites left a mixed impression on guests, with several notable positives. When accessible, the heated pool received praise for providing a warm and enjoyable experience, particularly appreciated by families and kids. The indoor pool was a popular amenity, often well-used and ample for guests looking to relax or entertain their children. Some guests highlighted the ease of access and convenience of having a pool available to swim in, contributing to a satisfying stay despite the occasional closures.
Unfortunately, there were instances when the pool was closed due to renovations, maintenance, or painting, leaving guests disappointed, especially those whose visit centered around enjoying the pool. While there were mentions of the pool needing a bit more attention and cleanliness, it generally provided a pleasant and fun atmosphere when in operation. Overall, the pool remains a noteworthy feature of Comfort Inn & Suites, enhancing the guest experience when open and properly maintained.
Yes, Comfort Inn & Suites Hamburg - Buffalo South has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn & Suites Hamburg - Buffalo South.
Yes, Comfort Inn & Suites Hamburg - Buffalo South welcomes dogs.
Yes, parking facilities are available at Comfort Inn & Suites Hamburg - Buffalo South.
Yes, Comfort Inn & Suites Hamburg - Buffalo South has a gym.