InfoSummary of reviewsHôtel et SPA du Château is broadly well-regarded for offering a serene and scenic retreat with a convenient location. Its setting, nestled near La Rochelle, provides easy access to the city, the Île de Ré and nearby attractions, all while maintaining a peaceful ambiance. Guests enjoy the hotel's spacious, comfortable rooms with modern amenities and lovely views, contributing to a restful and enjoyable stay.
Breakfast at the hotel receives positive feedback for its generous and varied offerings, including fresh fruits, gluten-free options and high-quality items like Dammann tea, often considered a highlight of the stay. Dinner experiences also garner praise for good quality cuisine and a pleasant atmosphere, though some guests note limited menu choices and occasional service lapses.
The cleanliness of the rooms is usually appreciated with many guests noting the well-maintained and spotless conditions. However, some common areas, particularly the spa and pool, require better upkeep. The staff at the hotel are frequently commended for their friendliness, professionalism and willingness to assist guests, although occasional lapses in service are mentioned.
The spa and wellness facilities at Hôtel et SPA du Château receive mixed reviews. While many guests enjoy the quality treatments, pleasant pool area and accessible hammam, others find the facilities outdated and in need of maintenance. Similarly, while the pool area is often described as beautiful and relaxing, a few guests note issues like temperature and chlorine levels.
Parking at the hotel is a highlight for many with free, spacious and secure onsite parking available. Guests appreciate the convenience this adds to their stay. Beds and bedding at the hotel also receive high marks for comfort, ensuring guests leave well-rested.
WiFi connectivity, however, is a consistent point of contention with many guests finding the internet service unreliable. Lastly, while the hotel aims to deliver a luxurious four-star experience, some guests feel it falls short due to issues with maintenance and service in certain areas.
In summary, Hôtel et SPA du Château offers a largely positive experience with its serene location, comfortable rooms and friendly staff, though there are areas that could benefit from improvement to fully meet the expectations of a four-star establishment. Show more
InfoSummary of reviewsVacancéole - Le Domaine du Château - La Rochelle / Île de Ré is located in a tranquil, well-positioned area near La Rochelle and Île de Ré, offering easy accessibility to local transport, the airport, cycling paths and various attractions such as forests, fields and the sea. Guests appreciate the convenience of underground parking, well-equipped apartments with spacious layouts and balconies or terraces, making it an ideal retreat to explore La Rochelle and its scenic surroundings.
The breakfast experience received mixed reviews. While some appreciated the friendly staff and enjoyed the variety, many found the quality lacking, citing poor selection, hygiene issues and an inconvenient timing for those looking to start their day early.
The apartments are generally praised for their spaciousness and comfort, especially the beds and are deemed suitable for families. However, cleanliness issues like dust, cobwebs and outdated furniture were noted by some guests, suggesting a need for improved maintenance and modernization of some facilities.
Concerns about cleanliness extend to the property overall with consistent reports of dirty apartments, cobwebs, mold in bathrooms and malfunctioning equipment. The gym and pool areas also faced critiques due to reports of being dirty and lacking proper heating.
Despite this, the staff are frequently commended for their friendliness and attentiveness. Individuals like Claire, Camille and Vincent were highlighted for their exceptional service. However, there were instances of staff appearing overwhelmed or unmotivated, pointing to a need for improvements in staff training and management.
The pool is often cited as a highlight, praised for its pleasant and clean state and additional facilities like the sauna and steam room add to the overall experience. However, some guests noted issues such as the pool being unheated, occasional cleanliness lapses and nuisances such as wasps, as well as limited access hours.
While the main beds received positive feedback for comfort, sofa beds were criticized for being uncomfortable and sometimes in poor condition, highlighting inconsistencies in guest comfort.
Overall, Vacancéole - Le Domaine du Château provides a serene and convenient base for exploring La Rochelle with comfortable accommodations and friendly staff. However, some areas, particularly cleanliness and maintenance, require attention to fully meet guest expectations. Show more
