eSuites Lagoa Santa
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Summary of reviewseSuites Spa Lagoa Santa is a highly praised destination for travelers seeking a blend of comfort, convenience and stunning natural beauty. The hotel's standout location, nestled by the scenic Lagoa Santa lagoon, provides tranquil and picturesque views from balconies, the restaurant and the pool area and its proximity to Confins Airport makes it an attractive option for visitors to Belo Horizonte. The surrounding area enhances the experience with nearby shops, good restaurants and accessible lakeside walks, creating a pleasant and relaxing atmosphere.
Guests frequently highlight the exceptional breakfast at eSuites Spa Lagoa Santa, featuring a diverse and well-stocked buffet with high-quality items that cater to all tastes, including fresh fruits, breads, cereals, juices and cooked dishes. The setting, combined with beautiful lagoon views and attentive staff, adds to the positive experience, despite occasional crowdedness.
The hotel restaurant also receives commendation for its delicious and well-prepared meals, set against the backdrop of the serene lagoon. Signature dishes like seafood risotto and moqueca, alongside live musical entertainment, enhance the dining ambiance. Though some guests have noted occasional shortcomings such as slow service or meals arriving cold, the general dining experience remains positive.
Rooms at eSuites Spa Lagoa Santa are generally well-received, appreciated for their spaciousness, cleanliness and comfort. Many rooms offer stunning lagoon views, adding serenity to the stay. While a few maintenance issues have been reported, overall satisfaction with the accommodations is high, contributed to by friendly and polite staff.
Cleanliness throughout the hotel is another highlight with guests frequently praising the well-maintained facilities and organized common areas. The cleaning staff’s efforts ensure a pleasant environment, although some inconsistencies have been noted.
The hotel's staff is consistently praised for their friendliness, politeness and helpfulness, enhancing the overall guest experience. While occasionally some service issues arise, particularly at the reception, the majority of reviews reflect a highly satisfied sentiment towards the hospitality provided by the team.
However, WiFi service at the hotel receives mixed reviews. While it works well for some, others encounter issues such as slow speeds and intermittent connectivity, indicating a need for improvement.
The spa facilities at eSuites Spa Lagoa Santa are often described as a standout feature, offering a variety of high-quality services in a relaxing environment. Some guests mention high prices or occasional maintenance issues, but overall, the spa remains a major highlight for its comprehensive range of amenities.
Reviews of the gym are mixed with appreciations for cleanliness and functionality, though there's room for improvements in equipment maintenance and operational consistency.
The pool area with its heated feature and beautiful views of the lagoon, offers an enjoyable experience for many, though it can become crowded and occasionally face maintenance issues. The ambiance is enhanced with amenities like a pool bar and live music.
eSuites Spa Lagoa Santa is also known for being family-friendly, offering a safe and secure environment with activities catering to children, making it an excellent option for family vacations. Despite occasional overcrowding and limited leisure space, the hotel's efforts to provide a welcoming atmosphere for families are well-recognized.
Overall, eSuites Spa Lagoa Santa presents a favorable option for travelers seeking a scenic, comfortable and family-friendly retreat with standout service and amenities, though it has areas where improvements could enhance the guest experience even further.
Categories
Guests frequently highlight the exceptional breakfast at eSuites Spa Lagoa Santa, featuring a diverse and well-stocked buffet with high-quality items that cater to all tastes, including fresh fruits, breads, cereals, juices and cooked dishes. The setting, combined with beautiful lagoon views and attentive staff, adds to the positive experience, despite occasional crowdedness.
The hotel restaurant also receives commendation for its delicious and well-prepared meals, set against the backdrop of the serene lagoon. Signature dishes like seafood risotto and moqueca, alongside live musical entertainment, enhance the dining ambiance. Though some guests have noted occasional shortcomings such as slow service or meals arriving cold, the general dining experience remains positive.
Rooms at eSuites Spa Lagoa Santa are generally well-received, appreciated for their spaciousness, cleanliness and comfort. Many rooms offer stunning lagoon views, adding serenity to the stay. While a few maintenance issues have been reported, overall satisfaction with the accommodations is high, contributed to by friendly and polite staff.
Cleanliness throughout the hotel is another highlight with guests frequently praising the well-maintained facilities and organized common areas. The cleaning staff’s efforts ensure a pleasant environment, although some inconsistencies have been noted.
The hotel's staff is consistently praised for their friendliness, politeness and helpfulness, enhancing the overall guest experience. While occasionally some service issues arise, particularly at the reception, the majority of reviews reflect a highly satisfied sentiment towards the hospitality provided by the team.
However, WiFi service at the hotel receives mixed reviews. While it works well for some, others encounter issues such as slow speeds and intermittent connectivity, indicating a need for improvement.
The spa facilities at eSuites Spa Lagoa Santa are often described as a standout feature, offering a variety of high-quality services in a relaxing environment. Some guests mention high prices or occasional maintenance issues, but overall, the spa remains a major highlight for its comprehensive range of amenities.
Reviews of the gym are mixed with appreciations for cleanliness and functionality, though there's room for improvements in equipment maintenance and operational consistency.
The pool area with its heated feature and beautiful views of the lagoon, offers an enjoyable experience for many, though it can become crowded and occasionally face maintenance issues. The ambiance is enhanced with amenities like a pool bar and live music.
eSuites Spa Lagoa Santa is also known for being family-friendly, offering a safe and secure environment with activities catering to children, making it an excellent option for family vacations. Despite occasional overcrowding and limited leisure space, the hotel's efforts to provide a welcoming atmosphere for families are well-recognized.
Overall, eSuites Spa Lagoa Santa presents a favorable option for travelers seeking a scenic, comfortable and family-friendly retreat with standout service and amenities, though it has areas where improvements could enhance the guest experience even further.
Hotel with Spa
The accommodation features a sauna, spa therapy, and a shared lounge for guests. It offers well appointed rooms with modern amenities.
Dog Friendly Hotel
This hotel allows pets up to 15 kg and offers amenities such as an outdoor pool, gym, and wellness center. There's an additional fee for dog accommodations, and guests must present an updated vaccine card. It also features a restaurant for convenience.
Hotel with Swimming Pool
This 4-star hotel offers a swimming pool, gym, and Wi-Fi. It is located near Lagoa Central Ecological Park and provides comfortable accommodations with beautiful views of the lake.
Heated Pool Outdoor Pool
Hotel with Outdoor Pool
This hotel features an outdoor pool, a poolside bar, and a garden. It also offers a spa with body treatments, aromatherapy, and reflexology. Guests can enjoy a free breakfast buffet and take advantage of amenities like free in-room WiFi, dry cleaning/laundry services, and a bar.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Heated Pool
Guest Reviews
The eSuites Spa Lagoa Santa is highly praised for its exceptional location, ideally situated near the scenic Lagoa Santa lagoon. Guests frequently highlight the tranquil and picturesque view of the lagoon, which can be enjoyed from various points within the hotel, including balconies, the restaurant and the pool area. The convenience of its proximity to Confins Airport, typically just a 15-20 minute drive, makes it an attractive option for travelers looking for a comfortable stay close to Belo Horizonte.
The surrounding area complements the hotel's prime location, featuring nearby shops, good restaurants and accessible routes for lakeside walks, adding to the town's pleasant and relaxing atmosphere. The hotel's well-maintained facilities and helpful, friendly staff further enhance the overall experience, ensuring guests have a memorable stay.
Whether for a short stopover or an extended stay, the hotel's strategic positioning right by the lagoon offers a blend of convenience, comfort and stunning natural beauty, making it one of the best places to stay in Lagoa Santa.
The breakfast experience at eSuites Spa Lagoa Santa receives high praise overall, characterized by its exceptional quality and variety. Guests rave about the diverse and well-served buffet, which includes a rich array of fruits, juices, cakes, breads, cereals and even scrambled eggs and bacon. Many reviews highlight the abundance and consistent restocking of items, ensuring a satisfying start to the day.
The breakfast setting contributes positively to the experience with some guests enjoying their meals while taking in beautiful views of the lagoon. The early start time is also appreciated by many.
Despite a few mentions of crowded conditions and chaotic organization at times, the general consensus is that the breakfast is a standout feature of the hotel, described frequently as excellent, fantastic and perfect. The quality of the coffee receives particular praise, contributing to the overall enjoyment. The attentive and kind breakfast staff further enhance the experience.
While some guests note areas for improvement such as more variety or better organization during busy times, the majority find the breakfast at eSuites Spa Lagoa Santa to be a delightful and memorable part of their stay.
Nestled amidst the tranquil surroundings of Lagoa Santa, eSuites Spa offers a dining experience that has garnered mixed reviews from its guests. The standout feature is undoubtedly the restaurant, which is lauded for its wide variety of appetizers, drinks and meals. Guests are particularly pleased with the cleanliness and the beautiful view of the lagoon, enhancing their dining experience.
The restaurant menu is diverse, featuring well-prepared dishes that are described as delicious, tasty and even spectacular. Highlights include the seafood risotto and the fish and shrimp moqueca. Many guests appreciate the live musical attractions during dinner, which adds a charming ambiance to the meal. The attentive and heartwarming service by the staff also earns praise with many highlighting the adherence to COVID protocols and overall excellent service.
However, not all reviews are glowing. Some guests express disappointment with the food quality, noting that meals sometimes arrive cold, especially when originating from frozen food. Room service has also received critique for its limited hours and cold deliveries. The restaurant's menu, while diverse, has been described as having few options and needing more variety. Issues such as slow service and expensive prices were also mentioned.
Despite these drawbacks, many guests believe the restaurant is one of the hotel's key attractions, often describing it as a great place not requiring a trip outside the hotel. The dishes are generally well-received, contributing to a mostly positive culinary experience at eSuites Spa Lagoa Santa.
The rooms at eSuites Spa Lagoa Santa provide a generally positive experience for guests, highlighted by ample space and comfort. Many reviews emphasize the spaciousness of the rooms, which are also clean, well-maintained and impressively decorated. The rooms are equipped with comfortable beds, good workstations and excellent showers. Some rooms offer stunning views of the pool and lagoon, adding an extra touch of serenity to the stay.
Guests consistently appreciate the cleanliness and organization of the accommodations, noting that the rooms are cozy, bright and airy. The hotel staff is praised for their politeness and attention to detail, contributing to the overall comfort and satisfaction with the stay.
However, there are some recurrent issues that detract from the otherwise positive experience. A few rooms have been noted to have maintenance issues such as malfunctioning air conditioning, defective balcony doors and insufficient lighting at work tables. Additionally, some guests experienced cleanliness concerns like room odors, ants and bathroom mold.
Despite these occasional drawbacks, the general consensus among guests is one of satisfaction with the room sizes, decor, views and overall comfort. The hotel's location near Confins airport and the beautiful lagoon view from many rooms further enhance the appeal of eSuites Spa Lagoa Santa for travelers seeking both convenience and a pleasant stay.
Guests at eSuites Spa Lagoa Santa consistently highlight the exceptional comfort of the hotel’s beds. Described as very good, big and extremely comfortable, the beds earn high praise for contributing to a perfect night's sleep. Guests frequently mention the large size with king-size options being a standout feature and many appreciate the high-quality linens and comforters provided.
Despite the overwhelmingly positive feedback, a few guests note issues such as mattresses being too soft or beds appearing uneven due to missing legs. There are occasional criticisms regarding bed maintenance, such as poorly made beds or worn-out mattresses.
Overall, the comfort and quality of the beds at eSuites Spa Lagoa Santa play a significant role in guest satisfaction, making it a noteworthy aspect of the accommodation experience.
The recurring theme in the reviews for eSuites Spa Lagoa Santa emphasizes the cleanliness of the hotel with numerous guests praising the exceptionally clean rooms, well-maintained facilities and organized common areas. Many highlighted the excellent room service and the friendly cleaning staff who ensured a pleasant environment. The hotel’s general upkeep, including the appearance of new and spotless accommodations, often met or exceeded guests' expectations.
Nevertheless, some reviews addressed specific concerns about inconsistencies in room and bathroom cleanliness. Issues such as mold, dirt stains, musty smells and instances of dust and hair were noted. There were mentions of insufficient pool cleaning and maintenance with cloudy water and grotty conditions detracting from the overall experience. The cleaning schedule also seemed chaotic to some guests, causing dissatisfaction.
Despite these challenges, many guests felt the hotel maintained a high standard of cleanliness. The well-maintained facilities and top-notch pool were highlighted as key positives. However, addressing the occasional lapses in cleanliness and maintenance could elevate the guest experience to match the positive attributes more consistently.
The reviews for eSuites Spa Lagoa Santa highlight a consistently positive experience with the hotel staff. Most guests praise the staff for being exceptionally friendly, polite and welcoming. The service is frequently described as attentive and helpful with many guests noting that the employees go out of their way to ensure a pleasant stay. Exceptional cleanliness and organization in the rooms also receive high marks from guests.
The restaurant staff earns commendations for their attentiveness and willingness to assist, contributing to a delightful dining experience. Guests appreciate the professionalism demonstrated by the entire team.
However, there are occasional mentions of service issues, particularly at the reception desk, where some staff members were noted as unhelpful or poorly trained. Despite these rare negative encounters, the majority of feedback underscores the excellent, top-notch service provided by the hotel staff.
Overall, the hospitality at eSuites Spa Lagoa Santa is highly regarded, making it a preferred choice for many travelers. The commendable efforts of the staff enhance the guests' experience, creating a welcoming and comfortable environment.
Guests at eSuites Spa Lagoa Santa have had mixed experiences with the hotel's WiFi. On a positive note, some guests found the WiFi service commendable with good coverage and availability in several areas, allowing them to get work done remotely. However, there are significant areas for improvement. Many guests reported issues such as slow speeds, intermittent and unstable connections and weak signals, particularly in certain rooms and those facing the lagoon. Some also mentioned that the WiFi was often down or completely unavailable. Additionally, the TV setup lacks Smart TV functions or screen mirroring, which could enhance entertainment options. Overall, while there are spots with reliable connectivity, the hotel needs to address the widespread concerns to ensure a consistent and robust internet experience for all guests.
eSuites Spa Lagoa Santa receives consistent praise for its spa facilities, which are frequently described as excellent, wonderful and very good. Guests appreciate the comprehensive range of services offered, highlighting both the quality and variety available. The spa features appealing amenities including a heated pool, sauna and gym, making it a standout feature of the hotel. Reviewers specifically appreciate the thoroughness of the spa services and the excellent service provided by the staff.
Despite the overwhelmingly positive comments, a few guests pointed out that the massage services are notably expensive and some encountered inconveniences such as power outages and the sauna being under maintenance during their stay. Nevertheless, the majority of the feedback suggests that the spa experience at eSuites Spa Lagoa Santa is a major highlight, offering relaxing and highly rated services that meet or exceed guest expectations.
The gym at eSuites Spa Lagoa Santa garners mixed reviews from guests. Many appreciate the fitness area, noting that the cleanliness and hygiene are commendable. Despite its small size, the gym is considered functional and suitable for workout enthusiasts. However, there are concerns about the need for maintenance and frequent cleaning. Some guests pointed out broken equipment and expressed that the space could benefit from improvements. The gym's operational hours and access inconsistency were also mentioned as areas that need attention. Overall, the gym provides a decent space for exercise, though there is room for enhancement.
The pool at eSuites Spa Lagoa Santa has garnered a mixed range of feedback from guests. Positively, many have enjoyed the pool, often describing it as good, clean and well-maintained. They particularly appreciate the pool's appropriate and pleasantly warm temperatures, even during colder weather. The heated pool has been a standout feature for many, contributing to an enjoyable experience. Guests have highlighted the comfort and excellence of the pool area, often noting the beautiful views of Lagoa from the poolside as an added bonus.
The pool area itself has been described as excellent, delightful and comfortable with some positive emphasis on additional amenities like the pool bar and restaurant enhancing the overall experience. Many guests found it pleasant to spend time at the pool, especially with the added backdrop of live music at night.
However, not all feedback has been glowing. Several reviews pointed out that the pool can get crowded, especially on weekends and some have noted that it is smaller than expected. Issues such as inadequate cleaning and the occasional presence of mold in shower areas have also been raised. Additionally, there were comments about poor service at the pool and lacking maintenance in some instances. Some also found the pool too cold, despite claims of it being heated and the noise level at the pool area was a concern for a few visitors.
In summary, while the eSuites Spa Lagoa Santa's pool area offers an enjoyable experience for many, it could benefit from better maintenance and crowd management to improve guest satisfaction.
Situated in an ideal location, eSuites Spa Lagoa Santa is celebrated for being exceptionally family-friendly. This hotel offers a secure environment, making it a suitable choice for family vacations and outings with children. Many guests appreciate the great family atmosphere and highlight that it is perfect for family vacations with a range of activities that cater specifically to children. Preparedness for special occasions such as Children's Day, coupled with good infrastructure for babies and children, add to its appeal.
While the hotel boasts a strong family-oriented vibe and has successfully accommodated larger families, some guests have noted that it can get crowded, particularly around the pool area. Despite the small leisure area relative to the number of guests, the entertainment team works hard to keep everyone engaged and happy. Some feedback mentioned that there is room for improvement in offering more family activities.
The hotel’s commitment to accommodating both small and larger families ensures a comfortable stay. Guests have enjoyed sharing experiences with their loved ones and exploring the safe surroundings. Certain concerns, such as the occasional overcrowdedness and allergies due to pool products, were mentioned but did not overwhelmingly detract from the overall positive family experience reported by many visitors.
All in all, eSuites Spa Lagoa Santa remains a popular choice for those seeking a pleasant and engaging family-friendly retreat.
eSuites Spa Lagoa Santa presents itself as a reasonable four-star hotel, reflecting its rating on platforms like Booking.com. Many guests have noted it to be a great or remarkable four-star establishment with services that align well with its four-star status. The hotel has received positive comments for its excellent facilities and services, making it live up to the expectations set by various review sites.
However, it's noted that the hotel aims for a five-star experience but falls short of some of the higher standards expected from such a rating. Some guests felt the cost did not entirely justify the hotel's offerings, highlighting areas like towels and bed linens that could benefit from more frequent updates and better quality. Despite this, many find the hotel to be impressive and of high value within its category, fitting well within the expectations of a good four-star hotel.
eSuites Spa Lagoa Santa is frequently praised for its impressive accessibility features. Guests often highlight the hotel's convenient location, just 15-20 minutes by taxi from Confins Airport, making it easily accessible. The hotel's enhancements for accessibility are noted, especially the spacious and clean bathrooms designed with accessibility in mind.
Guests also appreciate the overall accessibility of the facilities and the ease of mobility within the city. The hotel is described as very accessible with commendable access options and good accessibility features throughout. Despite some concerns about the pool, eSuites Spa Lagoa Santa stands out for its commitment to providing a seamless and comfortable stay for guests with disabilities.
The heated pool at eSuites Spa Lagoa Santa generally meets guest expectations with its appropriate temperature and large size. Guests frequently mention the advantage of having a heated pool, appreciating its convenience and maintenance. However, there are mixed feelings about the pool's warmth with some suggesting that it could benefit from better heating. Despite this, the heated pool remains a positive feature, enhancing the overall experience for most visitors.
The outdoor pool at eSuites Spa Lagoa Santa receives commendation for its cleanliness and well-kept condition. Many guests appreciate its appealing size and steps for sitting, making it a favorite spot for relaxation and enjoying desserts. The pool area is described as beautiful and nice, offering ample space and pleasant views.
Despite mostly positive remarks, a few guests noted drawbacks, such as the pool being too small for the number of users and the absence of a heated pool. Some mentioned instances of shadow from hotel buildings blocking the sun, which can affect the enjoyment of the pool.
Overall, the pool area is praised for its friendly atmosphere, cleanliness and overall enjoyment with the occasional concern about size and sun exposure.
eSuites Spa Lagoa Santa has received numerous praises as an excellent destination for honeymooners. The hotel is recognized consistently for being perfect for a honeymoon, providing an ideal backdrop for romantic weekend getaways. Its honeymoon suite and overall ambiance contribute significantly to the great honeymoon vibe appreciated by guests. Furthermore, the location stands out as a picturesque and convenient setting for newlyweds. Overall, it is a highly recommended spot for those seeking a nice honeymoon destination, offering the right blend of romance and comfort.
eSuites Spa Lagoa Santa is highly praised by guests for its romantic ambiance, making it a suitable destination for couples seeking a charming getaway. Many guests celebrated special occasions such as anniversaries, highlighting the hotel's excellent service, comfort and particularly outstanding breakfast. The setting is described as very romantic with a nice backdrop for intimate moments. Romantic dinners and thoughtful room decorations enhance the overall romantic atmosphere. Several reviews noted that it is a great option for a romantic weekend, offering a pleasing and heartwarming experience for couples. However, some guests mentioned it might not fulfill all expectations for a romantic escape, indicating variance in experiences. Overall, eSuites Spa Lagoa Santa is positively reviewed by couples for its romantic charm and ambiance.
eSuites Spa Lagoa Santa is recognized for its excellent pet facilities, making it a very good hotel choice for travelers looking to stay with their pets. Guests appreciated the warm welcome extended to their furry friends, emphasizing the importance of such pet-friendly accommodations. The hotel features nice, dog-friendly areas, which were both commendable and interesting to guests.
While many reviews highlight the convenience and appeal of bringing dogs to the hotel, there were some concerns. Issues were noted about the hygiene around the pool area due to pet activities. Additionally, some felt that although the hotel claims to be pet-friendly, it merely tolerates dogs rather than fully embracing them. Nonetheless, the overall sentiment reflects a positive experience for pet owners, underlining the hotel's commitment to being a pet-friendly establishment.
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Location
The surrounding area complements the hotel's prime location, featuring nearby shops, good restaurants and accessible routes for lakeside walks, adding to the town's pleasant and relaxing atmosphere. The hotel's well-maintained facilities and helpful, friendly staff further enhance the overall experience, ensuring guests have a memorable stay.
Whether for a short stopover or an extended stay, the hotel's strategic positioning right by the lagoon offers a blend of convenience, comfort and stunning natural beauty, making it one of the best places to stay in Lagoa Santa.
Breakfast
The breakfast setting contributes positively to the experience with some guests enjoying their meals while taking in beautiful views of the lagoon. The early start time is also appreciated by many.
Despite a few mentions of crowded conditions and chaotic organization at times, the general consensus is that the breakfast is a standout feature of the hotel, described frequently as excellent, fantastic and perfect. The quality of the coffee receives particular praise, contributing to the overall enjoyment. The attentive and kind breakfast staff further enhance the experience.
While some guests note areas for improvement such as more variety or better organization during busy times, the majority find the breakfast at eSuites Spa Lagoa Santa to be a delightful and memorable part of their stay.
Dinner
The restaurant menu is diverse, featuring well-prepared dishes that are described as delicious, tasty and even spectacular. Highlights include the seafood risotto and the fish and shrimp moqueca. Many guests appreciate the live musical attractions during dinner, which adds a charming ambiance to the meal. The attentive and heartwarming service by the staff also earns praise with many highlighting the adherence to COVID protocols and overall excellent service.
However, not all reviews are glowing. Some guests express disappointment with the food quality, noting that meals sometimes arrive cold, especially when originating from frozen food. Room service has also received critique for its limited hours and cold deliveries. The restaurant's menu, while diverse, has been described as having few options and needing more variety. Issues such as slow service and expensive prices were also mentioned.
Despite these drawbacks, many guests believe the restaurant is one of the hotel's key attractions, often describing it as a great place not requiring a trip outside the hotel. The dishes are generally well-received, contributing to a mostly positive culinary experience at eSuites Spa Lagoa Santa.
Rooms
Guests consistently appreciate the cleanliness and organization of the accommodations, noting that the rooms are cozy, bright and airy. The hotel staff is praised for their politeness and attention to detail, contributing to the overall comfort and satisfaction with the stay.
However, there are some recurrent issues that detract from the otherwise positive experience. A few rooms have been noted to have maintenance issues such as malfunctioning air conditioning, defective balcony doors and insufficient lighting at work tables. Additionally, some guests experienced cleanliness concerns like room odors, ants and bathroom mold.
Despite these occasional drawbacks, the general consensus among guests is one of satisfaction with the room sizes, decor, views and overall comfort. The hotel's location near Confins airport and the beautiful lagoon view from many rooms further enhance the appeal of eSuites Spa Lagoa Santa for travelers seeking both convenience and a pleasant stay.
Beds
Despite the overwhelmingly positive feedback, a few guests note issues such as mattresses being too soft or beds appearing uneven due to missing legs. There are occasional criticisms regarding bed maintenance, such as poorly made beds or worn-out mattresses.
Overall, the comfort and quality of the beds at eSuites Spa Lagoa Santa play a significant role in guest satisfaction, making it a noteworthy aspect of the accommodation experience.
Cleanliness
Nevertheless, some reviews addressed specific concerns about inconsistencies in room and bathroom cleanliness. Issues such as mold, dirt stains, musty smells and instances of dust and hair were noted. There were mentions of insufficient pool cleaning and maintenance with cloudy water and grotty conditions detracting from the overall experience. The cleaning schedule also seemed chaotic to some guests, causing dissatisfaction.
Despite these challenges, many guests felt the hotel maintained a high standard of cleanliness. The well-maintained facilities and top-notch pool were highlighted as key positives. However, addressing the occasional lapses in cleanliness and maintenance could elevate the guest experience to match the positive attributes more consistently.
Staff
The restaurant staff earns commendations for their attentiveness and willingness to assist, contributing to a delightful dining experience. Guests appreciate the professionalism demonstrated by the entire team.
However, there are occasional mentions of service issues, particularly at the reception desk, where some staff members were noted as unhelpful or poorly trained. Despite these rare negative encounters, the majority of feedback underscores the excellent, top-notch service provided by the hotel staff.
Overall, the hospitality at eSuites Spa Lagoa Santa is highly regarded, making it a preferred choice for many travelers. The commendable efforts of the staff enhance the guests' experience, creating a welcoming and comfortable environment.
Wi-Fi
Spa
Despite the overwhelmingly positive comments, a few guests pointed out that the massage services are notably expensive and some encountered inconveniences such as power outages and the sauna being under maintenance during their stay. Nevertheless, the majority of the feedback suggests that the spa experience at eSuites Spa Lagoa Santa is a major highlight, offering relaxing and highly rated services that meet or exceed guest expectations.
Gym
Pool
The pool area itself has been described as excellent, delightful and comfortable with some positive emphasis on additional amenities like the pool bar and restaurant enhancing the overall experience. Many guests found it pleasant to spend time at the pool, especially with the added backdrop of live music at night.
However, not all feedback has been glowing. Several reviews pointed out that the pool can get crowded, especially on weekends and some have noted that it is smaller than expected. Issues such as inadequate cleaning and the occasional presence of mold in shower areas have also been raised. Additionally, there were comments about poor service at the pool and lacking maintenance in some instances. Some also found the pool too cold, despite claims of it being heated and the noise level at the pool area was a concern for a few visitors.
In summary, while the eSuites Spa Lagoa Santa's pool area offers an enjoyable experience for many, it could benefit from better maintenance and crowd management to improve guest satisfaction.
Family
While the hotel boasts a strong family-oriented vibe and has successfully accommodated larger families, some guests have noted that it can get crowded, particularly around the pool area. Despite the small leisure area relative to the number of guests, the entertainment team works hard to keep everyone engaged and happy. Some feedback mentioned that there is room for improvement in offering more family activities.
The hotel’s commitment to accommodating both small and larger families ensures a comfortable stay. Guests have enjoyed sharing experiences with their loved ones and exploring the safe surroundings. Certain concerns, such as the occasional overcrowdedness and allergies due to pool products, were mentioned but did not overwhelmingly detract from the overall positive family experience reported by many visitors.
All in all, eSuites Spa Lagoa Santa remains a popular choice for those seeking a pleasant and engaging family-friendly retreat.
4 Star
However, it's noted that the hotel aims for a five-star experience but falls short of some of the higher standards expected from such a rating. Some guests felt the cost did not entirely justify the hotel's offerings, highlighting areas like towels and bed linens that could benefit from more frequent updates and better quality. Despite this, many find the hotel to be impressive and of high value within its category, fitting well within the expectations of a good four-star hotel.
Accessible
Guests also appreciate the overall accessibility of the facilities and the ease of mobility within the city. The hotel is described as very accessible with commendable access options and good accessibility features throughout. Despite some concerns about the pool, eSuites Spa Lagoa Santa stands out for its commitment to providing a seamless and comfortable stay for guests with disabilities.
Heated Pool
Outdoor Pool
Despite mostly positive remarks, a few guests noted drawbacks, such as the pool being too small for the number of users and the absence of a heated pool. Some mentioned instances of shadow from hotel buildings blocking the sun, which can affect the enjoyment of the pool.
Overall, the pool area is praised for its friendly atmosphere, cleanliness and overall enjoyment with the occasional concern about size and sun exposure.
Honeymoon
Romantic
Dog Friendly
While many reviews highlight the convenience and appeal of bringing dogs to the hotel, there were some concerns. Issues were noted about the hygiene around the pool area due to pet activities. Additionally, some felt that although the hotel claims to be pet-friendly, it merely tolerates dogs rather than fully embracing them. Nonetheless, the overall sentiment reflects a positive experience for pet owners, underlining the hotel's commitment to being a pet-friendly establishment.
Yes, eSuites Lagoa Santa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at eSuites Lagoa Santa.
Yes, eSuites Lagoa Santa welcomes dogs.
No, parking facilities aren't available at eSuites Lagoa Santa.
Yes, eSuites Lagoa Santa has a gym.
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