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Summary of reviewsLagoon Prime Hotel garners primarily positive reviews from its guests, especially regarding key aspects such as location, breakfast, cleanliness, staff and beds. The hotel's location is a major highlight, boasting proximity to Confins Airport and various essential amenities, making it a convenient choice for travelers. The serene setting near the lagoon, coupled with easy access to shopping centers and bars, enhances its appeal.
The breakfast experience is another standout feature, noted for its variety, freshness and the inclusion of delightful local Brazilian cuisine. The well-organized and clean breakfast area, supported by attentive staff, significantly contributes to a pleasant start to the day for guests.
Cleanliness is consistently praised with impeccable standards maintained across rooms and common areas, creating a comfortable and inviting atmosphere. The pleasant vanilla fragrance and the neatness of bed linens and towels further add to the overall positive experience.
Staff professionalism and friendliness received high marks with individuals frequently mentioned by name for their exceptional service. Guests appreciate the smooth check-in process and the attentive nature of the hotel employees, who contribute to a welcoming and supportive environment.
Rooms are generally comfortable, clean and modern with cozy beds frequently highlighted as a positive aspect. Although some rooms are noted to be on the smaller side and noise issues are occasionally reported, the tranquil environment, efficient air conditioning and modern amenities often outweigh these minor drawbacks.
While dining experiences are more mixed, the hotel's on-site restaurant is appreciated for its extensive menu and reasonable prices. Some guests highlighted slow service and occasional food quality issues, yet the rooftop setting and beautiful views contribute positively to the dining ambiance.
The rooftop pool offers stunning lagoon views but receives mixed feedback regarding its size, temperature and cleanliness. Its pleasant ambiance and tranquil setting provide a nice retreat, though improvements in heating and maintenance could enhance the experience.
Parking, although secure and covered, is criticized for its tight and challenging spaces. Guests with larger vehicles may find maneuvering difficult, though some appreciate the clean and well-lit garage.
Families find the hotel accommodating with spacious triple rooms and a family-friendly atmosphere. Despite minor concerns about room sizes and air conditioning, the hotel's leisure area and attentive service make it a suitable choice for family stays.
The free Wi-Fi, while decent for some, generally requires improvement due to frequent connectivity issues. Addressing these challenges could significantly enhance the overall guest experience.
In conclusion, Lagoon Prime Hotel stands out for its prime location, excellent breakfast, high cleanliness standards, professional staff and comfortable beds. Minor areas for improvement in room size, dining service, pool maintenance, parking and Wi-Fi connectivity do not overshadow the largely favorable reviews, making it a well-regarded option for travelers. Show more
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Dog Friendly Hotel
This hotel welcomes pets and features an outdoor pool. It also offers a comfortable location and amenities suitable for travelers with dogs. It has received great reviews from guests about the hotel facilities.
Hotel with Swimming Pool
This 4-star hotel has an outdoor swimming pool and a rooftop terrace. It also provides a sauna and a fitness center. The hotel offers free WiFi and breakfast.
Outdoor Pool
Hotel with Parking
This hotel offers convenient and complimentary private parking. The parking facility is described as secure and spacious, providing a stress-free experience for guests traveling with a vehicle.
Hotel with Outdoor Pool
This 3.5-star hotel features an outdoor swimming pool and sauna facilities. The pool area provides a comfortable setting for guests to relax and enjoy the water.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Accessible Hotel
4-Star Hotel
Room Types
Triple RoomThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Triple RoomThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Superior Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Double Room with Lake ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers air conditioning, a minibar, a coffee machine, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Double Room - Disability AccessThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Guest Reviews
8.5
Very Good
Location
Lagoon Prime Hotel boasts an enviable location that's hard to beat. Situated near the Confins Airport, it is an ideal choice for travelers seeking convenience, whether for a brief layover or an early morning flight. The hotel is strategically placed along the main road, offering easy access to various amenities, including a supermarket directly opposite and several pharmacies and restaurants within walking distance. Guests appreciate the tranquil setting near the lagoon, which provides beautiful views and a pleasant ambiance. Furthermore, its central position in Lagoa Santa allows visitors to be close to shopping centers and bars, making it a well-rounded option for both transit and leisure stays. While some guests noted that it's not the best choice for those relying solely on public transport, the majority commend its proximity to everything essential. Overall, the combination of a prime location, excellent cleanliness, comfortable accommodations and a superb breakfast leaves a lasting impression on its guests.
Breakfast
The breakfast at Lagoon Prime Hotel consistently receives high praise from guests. Many reviews highlight the variety and abundance of the offerings, describing it as excellent, delicious and plentiful. Guests appreciate the wide range of options, including various fruits, juices, breads and hot dishes with frequent replenishments ensuring fresh supplies throughout the morning. Several reviews also note the breakfast’s diversity and the inclusion of local Brazilian cuisine, which adds a delightful regional flair.
Cleanliness and organization of the breakfast area are frequently mentioned positively, contributing to an overall pleasant dining experience. The hotel’s commitment to variety ensures that guests have numerous choices to start their day, from healthy options to indulgent treats like detox juices and sweet pastries. The service at breakfast is often described as impeccable with polite and attentive staff enhancing the meal experience.
However, there are a few mentions of areas for improvement, such as the need for better organization during busy times and occasionally slow replenishment of certain items. Despite these minor issues, the general sentiment among guests is that the breakfast at Lagoon Prime Hotel is a standout feature, often exceeding their expectations and contributing significantly to their overall positive experience at the hotel.
Dinner
Lagoon Prime Hotel boasts a spacious, clean and well-structured on-site restaurant with an extensive menu that operates 24/7, providing convenience for guests. Reviewers found the breakfast excellent and praised dinner for being reasonably priced with standout dishes such as the stroganoff receiving positive remarks. While the restaurant offers a good variety of meals, including options for dinner, snacks and room service with good prices and variety, several guests mentioned occasional issues with food quality and portion sizes.
Despite reports of tasty dishes and a very good kitchen, there were consistent complaints about the slow service and occasional delays with some guests experiencing long wait times for orders. Additionally, some found the food to be only lukewarm and the quality of the meats lacking. The restaurant's infrastructure, including a beautiful view from the top floor and a rooftop pool area, adds to its appeal, although the limited drink options and occasional service mishaps detracted from the overall dining experience for some guests.
In terms of value, the prices at the restaurant are considered fair by most, though some found the portions for lunch not worth the cost. The restaurant staff were generally noted for their excellent service, although there were isolated instances of unprofessional behavior. Social distancing measures are respected, contributing to a spacious and safe dining environment. Overall, the dining experience at Lagoon Prime Hotel is positively noted for its good variety and accessibility, despite some areas needing improvement in service efficiency and food consistency.
Rooms
Lagoon Prime Hotel offers a mixed room experience with a range of positive attributes complimented by certain areas that could benefit from improvement. Guests frequently highlight the comfort and cleanliness of the rooms, which feature cozy and modern aesthetics, comfortable beds and efficient air conditioning. Many rooms come with a good layout, spacious bathrooms and a pleasant, quiet environment. Furthermore, the hotel's new furnishings and infrastructure add to its appeal, offering amenities such as minibars and LED TVs.
However, room sizes have been noted to be small or cramped by several guests. While some rooms are spacious, others feel tight and lack adequate space. Noise issues, both external and internal, are reported with some rooms not adequately soundproofed. Maintenance issues such as defective bathtubs, leaking sinks and broken air conditioners occasionally detract from the overall experience. Despite these issues, the hotel maintains a clean and organized atmosphere with room cleanliness generally well-regarded.
For those looking for tranquility and modern amenities, the positives such as comfortable beds, great views of the lagoon and quiet rooms may outweigh the negatives. The prime location, ease of access and excellent service contribute to an overall pleasant stay at Lagoon Prime Hotel.
Beds
Lagoon Prime Hotel provides an overall positive experience when it comes to bed comfort, which seems to be a standout feature in guest reviews. Many guests consistently mentioned the beds as being very comfortable with words like comfortable beds, very comfortable beds and super comfortable beds appearing frequently. The hotel also receives praise for its bed linens, described by several reviewers as excellent and clean and fragrant.
Guests appreciate the spaciousness of the beds, noting king-size and queen-size beds that are very comfortable. Despite a few isolated comments indicating that some beds are too soft or have minor issues, the majority report a satisfying sleep experience. The rooms themselves are characterized as comfortable and practical, adding to the overall positive feedback regarding the sleeping arrangements.
Although the hotel seems to have a few areas for improvement, such as some reports of bed linens needing better quality and occasional issues with bedsheets not fitting correctly, these do not overshadow the generally favorable opinions. The combination of cozy beds and excellent linens contributes significantly to a restful stay, indicating that Lagoon Prime Hotel prioritizes guest comfort.
Cleanliness
The reviews of Lagoon Prime Hotel consistently praise its cleanliness, describing it as impeccable, outstanding and spotlessly clean. Guests frequently mention the hotel's very clean environments, including rooms, bathrooms, corridors and common areas. The high standards of maintenance and cleanliness apply to both the accommodations and the overall property, which is often noted to be well-maintained and modern.
Many reviewers highlight the pleasant and comfortable atmosphere created by the clean and fragrant rooms with some noting the vanilla fragrance. The organization and neatness extend to bed linen, towels and the overall décor, contributing to a comfortable stay. Attentive housekeeping and hotel staff are also commended for their dedication to maintaining hygiene and responsiveness to guest needs.
However, a few reviews mention areas for improvement, such as inadequate pool cleaning, occasional dust under the bed and some maintenance issues with sockets and air conditioning. Despite these minor drawbacks, the overall impression is one of a beautifully maintained and clean hotel, ensuring guests a pleasant and comfortable experience.
Staff
Guest reviews for Lagoon Prime Hotel consistently highlight the excellence and professionalism of the staff. Many guests appreciated the kind, polite and attentive nature of the hotel employees. Words like "exceptional," "very well attended," "friendly," and "efficient" appeared frequently, underscoring the positive experiences. The reception and housekeeping teams, particularly individuals like Jaqueline, Franciele, Paula and Marcos, received specific praise, indicating personalized and attentive service across various departments.
Guests found the check-in process smooth and efficient, adding to the overall sense of well-being during their stay. The hotel's service, including room service and the performance of breakfast attendants, was frequently described as impeccable. Additionally, many reviews noted that the staff contributed significantly to the pleasant atmosphere, making guests feel welcome and supported throughout their visit.
However, there were a few mentions of less satisfactory interactions with some guests experiencing unfriendliness or rudeness from certain receptionists. These negative comments were rare compared to the overwhelming positive feedback.
In summary, the Lagoon Prime Hotel is highly recommended for its courteous and professional staff, who go the extra mile to ensure a comfortable and enjoyable experience for guests.
Wi-Fi
The Lagoon Prime Hotel provides a mixed experience when it comes to internet connectivity. While some guests have reported very good, fast and stable Wi-Fi, others have faced significant challenges. Issues such as the inability to connect, weak and unstable signals and internet that works inconsistently have been frequently mentioned. Guests also noted that the Wi-Fi sometimes does not work in various areas of the hotel, including the rooms and that the internet connection often drops or fails to connect altogether. Despite a few guests finding the Wi-Fi to be decent, the general sentiment suggests a need for considerable improvement in the hotel's internet services.
Pool
Lagoon Prime Hotel offers a rooftop pool with breathtaking views of the lagoon and the surrounding area, which is often highlighted as one of the hotel's standout features. Despite its appeal, the pool consistently receives mixed reviews regarding its size and temperature. The pool is noted as being small and shallow, often becoming crowded and uncomfortable for children and large groups. Many guests have commented on the water being very cold and the pool is not heated, which can be off-putting for some visitors.
Cleanliness seems to vary with some guests appreciating a clean pool area while others mention dirty foam, bits of dirt after cleaning and even lime in the water. The pool area itself is generally praised for being pleasant with a strip of greenery adding to its inviting atmosphere. The rooftop setting, complete with a bar serving cold beer and a whirlpool, is appreciated for its tranquil and beautiful ambiance.
However, the lack of adequate pool facilities, such as a ladder, has been noted, along with occasional issues like engine noise and the presence of stray cats. Management attention to the pool might be lacking, as some guests felt it needs more upkeep.
Overall, while the pool at Lagoon Prime Hotel is a delightful spot for its views and rooftop ambiance, the experience could be improved with better heating, cleanliness and additional amenities to match the guests' expectations.
Parking
The Lagoon Prime Hotel offers both covered and free parking options, ensuring that your vehicle is secure during your stay. However, many guests find the garage to be very tight and challenging to navigate, especially for larger vehicles. The entrance and exit points are often cited as problematic with some even describing them as hazardous. The garage is noted to be clean and well-lit, but the difficulty in accessing and exiting can be a frustrating experience for many.
Availability of parking spots can also be an issue as the garage tends to fill up quickly, making it hard to find a space, especially in the mornings. Despite the various challenges, some guests reported adequate and safe parking conditions, albeit tight. Covered parking is a significant perk, yet the garage's limited capacity and narrow lanes may require a bit of careful maneuvering.
In summary, while the parking at Lagoon Prime Hotel offers security and coverage, the experience can be less than seamless due to tight spaces and limited availability. If driving a larger vehicle, be prepared for a bit of a struggle with access and navigation within the garage.
Family
Lagoon Prime Hotel offers a welcoming environment for families, providing a spacious experience in their triple rooms, making it ideal for a family stay. The hotel features a family-friendly atmosphere with particular attention to family-specific facilities and services. The kids particularly enjoy the pool with both grandsons and granddaughters often expressing their delight. The hotel's leisure area, while somewhat small, adds value to quick family stays. Guests can expect attentive and friendly service, creating a comfortable and familial setting. Despite some concerns about room sizes and air conditioning, the hotel remains a good choice for family holidays and group travel.
4 Star
The Lagoon Prime Hotel is praised for its excellent and diverse breakfast, providing guests with a complete and satisfying start to their day. The hotel's location is considered great, making it an ideal base for exploring the surrounding area. Guests find the accommodations pleasant and practical with good decoration and nice bedding that adds to the comfort of their stay.
Service at the hotel is highlighted as helpful and friendly, contributing to an overall positive experience. While the cost-benefit ratio is frequently mentioned as a positive aspect, there are minor concerns about whether the hotel's offerings fully align with its four-star rating. Some reviews indicate that though it's a four-star hotel, the quality of amenities and services, such as breakfast, could be on par with competitors in the same category. Despite this, many guests find the price they pay justifiable for the standard provided, enjoying the benefits offered within the cost framework.
The hotel's team and reliable Wi-Fi also garner favorable mentions, reinforcing the idea of good service and connectivity. Overall, while there are some reservations about the hotel's four-star classification, the Lagoon Prime Hotel offers a pleasant stay with excellent cost-benefit, making it a worthwhile option for travelers.
Accessible
Lagoon Prime Hotel offers an accessible stay with a variety of features tailored to guests with disabilities. The hotel is noted for being easily accessible, including a location that's convenient from the airport and straightforward to enter from the street. Guests have commended the hotel for its accessible rooms and facilities, which are well-organized, structured and decorated. The rooms are described as comfortable with good-sized beds, excellent breakfast and great showers. The common areas are also accessible and affordably priced. The service provided is friendly and accommodating, contributing to a pleasant reception experience. Despite these positives, some guests mentioned that certain areas were not wheelchair-friendly and pointed out recurring issues with accessibility, which management has scheduled for maintenance. Overall, while Lagoon Prime Hotel is broadly accessible and well-received, there are areas in need of improvement to better cater to wheelchair users.
Outdoor Pool
The outdoor pool at Lagoon Prime Hotel is located on the rooftop, offering a stunning panoramic view of the surrounding lagoon. It's often described as ideal for sunbathing and enjoying the scenery. The pool area, though somewhat limited in space, features comfortable chairs for guests. Many reviews praised the clean and beautiful pool area, appreciating the enjoyable and well-maintained environment. Additionally, the pool is accompanied by a bar that serves cold beer, enhancing the relaxation experience. Despite its amenities, guests noted that the pool can be quite cold as it lacks heating and some mentioned the need for occasional maintenance. However, the overall sentiment highlights the pool's remarkable rooftop location and the breathtaking views it provides.
Dog Friendly
Lagoon Prime Hotel offers an experience tailored for guests with pets, highlighted by its pet-friendly policies. Many guests have appreciated the ability to bring their dogs and frequent stays with pets underscore the hotel’s welcoming approach to furry companions. The reception process includes signing a waiver, ensuring clarity regarding pet-related responsibilities.
However, it is noted that not all rules about pets, such as fees and restrictions, are clearly communicated in advance, leading to occasional misunderstandings. Some reviews mention disturbances from barking dogs at night and early in the morning, indicating a need for better management of noise levels.
While the hotel is accommodating to dogs, expectations around dining options need clarity, as there are no mentioned restaurants or a designated area for pets. Overall, the effort to accommodate pets is apparent and appreciated, though there are areas that could benefit from enhanced communication and facilities.
Yes, Lagoon Prime Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Lagoon Prime Hotel.
Yes, Lagoon Prime Hotel welcomes dogs.
Yes, parking facilities are available at Lagoon Prime Hotel.