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Summary of reviewsLocated above the bustling city center, Ilo Rojo Hotel Boutique offers guests a serene retreat with stunning views. The hotel's tranquil setting, cleanliness, and friendly service are highlights for visitors, despite it being a short distance from the main square. A leisurely stroll or quick cab ride connects guests to downtown, balancing peace with accessibility.
Guests often commend the breakfast, noting its variety, quality, and standout items like the Antigripal Juice and omelets. The friendly staff enhances the dining experience, though minor improvements in coffee temperature and service speed have been suggested. Overall, the breakfast experience at Ilo Rojo Hotel Boutique is positively received.
Rooms are spacious, modern, and immaculately clean, with luxury touches such as Le Occitane products. Guests appreciate the comfort and tasteful decoration, especially the plush beds. Some rooms might lack seating options, and the steep entrance could be challenging, but these do not overshadow the positive room experience.
The hotel impresses with its outstanding cleanliness, earning high praise for maintaining hygiene and comfort. The friendly staff contribute to the overall satisfaction, ensuring everything from beds to service meets high standards, creating a pleasant and enjoyable environment.
The staff at Ilo Rojo Hotel Boutique receive accolades for their exceptional service. Notable mentions include Ángel, the chef, and Mauricio, who enhance the hotel's reputation for excellent customer care. The team's friendliness and attentiveness have made guests' stays seamless and welcoming, combining superb facilities with convenient location.
The pool garners mixed reviews; guests enjoy the heated pool's relaxing atmosphere but note its small size and lack of privacy due to its proximity to reception. Advanced reservation and associated fees may be inconvenient for some, although management strives for comfort through its booking system. Despite these factors, the pool service complements the hotel's overall hospitality.
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