AC Hotel by Marriott Kuantan
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Summary of reviewsThe AC Hotel by Marriott Kuantan enjoys a highly favorable location in the central part of Kuantan city. Its strategic position offers easy access to the city center, popular beaches like Teluk Cempedak and Tanjung Lumpur and various commercial spots, making it convenient for both leisure and business travelers. The hotel maintains a quiet environment, ensuring a relaxing stay while being close to key attractions and eateries. This makes it a practical and advantageous choice for visitors, despite not being ideal for walking.
Breakfast at the hotel is generally well-received with guests appreciating the friendly service, particularly at the egg station and the excellent coffee. The range of food options including Chinese, Western and local cuisines is highlighted, although some guests noted the need for more variety and better value for money. Dinner options are limited, as the restaurant closes early and there is no room service available, which can be inconvenient for guests who prefer on-site dining.
The rooms at AC Hotel by Marriott Kuantan are praised for their cleanliness, comfort and modern design. Guests often mention the fresh bedding, spaciousness and pleasant fragrance. Although some found the rooms a bit compact and encountered noise issues, the overall sentiment is positive with the staff's helpfulness enhancing the stay.
Cleanliness is a standout feature at the hotel, covering rooms, bathrooms and common areas like the swimming pool. The maintenance of recently renovated facilities adds to the appeal, presenting a blend of modernity and hygiene.
The hotel staff are consistently praised for their friendliness, attentiveness and helpfulness. Specific staff members are often mentioned for their exceptional service, contributing to a welcoming atmosphere. Despite some isolated incidents of less satisfactory service, the overall customer service remains highly regarded.
WiFi at the hotel receives mixed feedback. While many guests appreciate the high speed and reliable connectivity, some experienced slow speeds and issues requiring improvement. Nonetheless, the positive feedback generally outweighs the occasional issues.
The pool area is clean and well-maintained, though it can become crowded during peak times. Guests find the pool enjoyable, especially during weekdays when it's less crowded. However, limitations like its small size and the need for supervision are noted.
Parking is generally convenient with ample space, though some guests faced issues with limited parking availability during peak times and minor system inconveniences. The safety and complimentary nature of the parking are appreciated, despite suggestions for improvements.
For families, the hotel offers a kid-friendly environment with various amenities and spacious rooms that allow for children's activities. The proximity to the town center is an additional advantage. Although the pool could be better suited for children, the overall family experience is positive.
Beds at the hotel are largely praised for their comfort and cleanliness with king-size beds receiving high marks. While there are occasional comments on the softness of pillows or the firmness of single beds, these are exceptions.
Overall, the AC Hotel by Marriott Kuantan delivers a commendable four-star experience, aligning well with Marriott standards and offering a satisfying stay for a variety of travelers.
Categories
Breakfast at the hotel is generally well-received with guests appreciating the friendly service, particularly at the egg station and the excellent coffee. The range of food options including Chinese, Western and local cuisines is highlighted, although some guests noted the need for more variety and better value for money. Dinner options are limited, as the restaurant closes early and there is no room service available, which can be inconvenient for guests who prefer on-site dining.
The rooms at AC Hotel by Marriott Kuantan are praised for their cleanliness, comfort and modern design. Guests often mention the fresh bedding, spaciousness and pleasant fragrance. Although some found the rooms a bit compact and encountered noise issues, the overall sentiment is positive with the staff's helpfulness enhancing the stay.
Cleanliness is a standout feature at the hotel, covering rooms, bathrooms and common areas like the swimming pool. The maintenance of recently renovated facilities adds to the appeal, presenting a blend of modernity and hygiene.
The hotel staff are consistently praised for their friendliness, attentiveness and helpfulness. Specific staff members are often mentioned for their exceptional service, contributing to a welcoming atmosphere. Despite some isolated incidents of less satisfactory service, the overall customer service remains highly regarded.
WiFi at the hotel receives mixed feedback. While many guests appreciate the high speed and reliable connectivity, some experienced slow speeds and issues requiring improvement. Nonetheless, the positive feedback generally outweighs the occasional issues.
The pool area is clean and well-maintained, though it can become crowded during peak times. Guests find the pool enjoyable, especially during weekdays when it's less crowded. However, limitations like its small size and the need for supervision are noted.
Parking is generally convenient with ample space, though some guests faced issues with limited parking availability during peak times and minor system inconveniences. The safety and complimentary nature of the parking are appreciated, despite suggestions for improvements.
For families, the hotel offers a kid-friendly environment with various amenities and spacious rooms that allow for children's activities. The proximity to the town center is an additional advantage. Although the pool could be better suited for children, the overall family experience is positive.
Beds at the hotel are largely praised for their comfort and cleanliness with king-size beds receiving high marks. While there are occasional comments on the softness of pillows or the firmness of single beds, these are exceptions.
Overall, the AC Hotel by Marriott Kuantan delivers a commendable four-star experience, aligning well with Marriott standards and offering a satisfying stay for a variety of travelers.
Hotel for Honeymoon
This hotel is a short drive from Royal Pahang Golf Club and Teluk Cempedak Beach. It offers an outdoor pool, fitness center, and city views. It is a popular choice for romantic hotels and is highly rated by couples.
Family Friendly Hotel
AC Hotel is listed as a family-friendly hotel in Kuantan.
Romantic Hotel
This hotel in Kuantan is listed as a popular romantic hotel. While specific romantic amenities aren't detailed in the snippets, its inclusion on multiple romantic hotel lists suggests it offers a suitable environment for couples.
Hotel near Nightlife Spots
Situated in Kuantan, this hotel offers convenient access to the city's nightlife. The hotel's location on Jalan Teluk Sisek places it near entertainment options.
Hotel with Swimming Pool
As part of the Marriott group, this hotel likely offers a well-maintained pool, catering to business and leisure travelers. The pool is expected to meet Marriott's standards.
Outdoor Pool
Business Hotel
AC Hotel by Marriott Kuantan caters well to business needs with its meeting rooms, business services, and modern amenities. Its proximity to the Royal Pahang Golf Club and Teluk Cempedak Beach offers opportunities for leisure after work.
Hotel with Parking
AC Hotel by Marriott Kuantan offers free private parking. Complimentary on-site parking is available. Guests have noted that there are plenty of carparks.
Hotel with Gym
This hotel offers a well-equipped fitness center, catering to the needs of health-conscious travelers. The gym includes cardio machines, free weights, and functional training equipment.
4-Star Hotel
This hotel is modern and located a short drive from the Royal Pahang Golf Club and Teluk Cempedak Beach. It features a fitness center and is popular for its convenient location and contemporary style.
Hotel with Outdoor Pool
The hotel offers a clean and well-maintained outdoor pool. It provides a pleasant swimming experience and is conveniently located near the breakfast buffet area.
Hotel Taking Steps Towards Sustainability
Guest Reviews
The AC Hotel by Marriott Kuantan boasts a highly convenient and central location in Kuantan city, making it a favored choice for visitors. Positioned strategically, it offers easy access to both the city center and the beach, including popular spots like Teluk Cempedak and Tanjung Lumpur. Guests appreciate the proximity to a variety of eating places, food courts and key attractions, making it effortless to explore the area.
Despite being close to everything, the location ensures a quiet environment away from the hustle and bustle, providing a relaxing stay. It’s particularly beneficial for those on road trips along the coastal road towards Johor due to its placement. The hotel is also noted for being close to commercial spots like Satay Zul, Kasturi Cafe and KPJ Specialist, catering well to both leisure and business travelers.
Moreover, the easy accessibility from main roads and the convenient grabfood and foodpanda services add to the overall appeal. While the hotel is not ideal for walking due to road conditions and weather, it remains an excellent base for driving to nearby attractions, shops and eateries. The value for money, combined with its central yet serene setting, makes it a practical and advantageous choice for anyone visiting Kuantan.
Breakfast at AC Hotel by Marriott Kuantan has garnered a mix of reviews from guests, highlighting several strengths and areas in need of improvement. Many guests praised the friendly and efficient service, particularly at the egg station where there is rarely any waiting and highlighted the excellent and free-flowing coffee. The warm, freshly prepared food and peaceful ambiance were also noted as positives, contributing to a generally satisfying breakfast experience.
Guests appreciated the inclusion of various food options that cater to different preferences, including Chinese, Western and local cuisines. The unique and changing daily menu items, like the superb sambal and chicken rendang, were well-received, enhancing the overall dining experience.
However, several reviews pointed out that the breakfast spread could benefit from more variety. Some guests found the menu limited and repetitive, expressing that it did not meet the standards expected of a Marriott hotel. There were also mentions of the breakfast being overpriced relative to the range and quality of food provided with particular criticism directed at the minimal continental breakfast.
Overall, while there are commendable aspects of the breakfast experience at AC Hotel by Marriott Kuantan, such as delicious and varied options and a pleasant dining environment, there is room for improvement in terms of variety and value for money.
At 'AC Hotel by Marriott Kuantan', guests appreciate the quality of the food available. However, there are significant limitations when it comes to dining options, particularly for dinner. The hotel's restaurant closes early, at 9pm and there is no room service or in-room dining available, which can be inconvenient for those looking to dine on-site. Unfortunately, the café does not serve dinner and there is no other eating outlet within the hotel premises. This often leaves guests with no choice but to venture out to find dinner options elsewhere. Additionally, the service during dinner has room for improvement with some guests noting that the staff seemed less friendly, possibly due to understaffing. Guests suggested that the AC Lounge could benefit from offering a broader menu, including light snacks like sandwiches, to enhance the overall dining experience.
Guests at the AC Hotel by Marriott Kuantan generally highlight the cleanliness and comfort of the rooms. They often describe the rooms as clean, well-maintained and having a cozy ambience. Many appreciate the modern design and fresh bedding, noting that the rooms are tidy and give off a pleasant fragrance. Some positive remarks include spacious rooms that make for a comfortable stay and the overall room conditions being superb with good amenities.
However, there are some recurring mentions of the rooms being on the smaller side with several guests finding the space a bit compact. This appears to be more of a concern in particular room categories, such as the Executive Deluxe Room, which some felt did not live up to its name. Additionally, a few guests experienced issues with noise due to thin walls and outdated furniture.
Despite these drawbacks, the general sentiment remains positive with many feeling that the rooms offer great comfort and cleanliness at a reasonable value. The staff's helpfulness, especially in accommodating special requests, also contributes to a pleasant stay.
Guests at AC Hotel by Marriott Kuantan have largely praised the hotel for its comfortable bedding. Across numerous reviews, visitors frequently mention the exceptionally comfortable beds and clean mattresses. King-size beds, in particular, receive high marks for their size and comfort, accommodating two people comfortably without any issues. The pillows, while generally comfortable, garnered mixed feedback; some guests found them too soft or ill-fitting, but these concerns were in the minority. The cleanliness of the bedsheets and overall bed presentation was consistently noted, contributing to a comfortable stay. A few reviews mentioned the smaller size of single beds and a rare comment on hardness, but these were exceptions rather than the rule. Overall, the beds at AC Hotel by Marriott Kuantan offer a restful and cozy experience with most guests finding them to be a highlight of their stay.
AC Hotel by Marriott Kuantan consistently impresses guests with its remarkable cleanliness, which is a standout feature in many reviews. The rooms at this hotel are routinely described as clean, comfortable and well-maintained, contributing to a cosy and welcoming ambience. The bright and modern design elements enhance the overall experience, ensuring that guests feel at ease during their stay.
Visitors frequently mention the immaculately clean bathrooms, noting the absence of mold or stains, which highlights the hotel's commitment to high hygiene standards. The cleanliness extends beyond the rooms, as the entire hotel, including common areas like the hallways and the swimming pool, is meticulously maintained and fresh-smelling.
The recently renovated facilities add to the allure, presenting a blend of modernity and cleanliness that guests find appealing. The emphasis on providing a clean and healthy environment throughout the hotel further solidifies the reputation of AC Hotel by Marriott Kuantan as a clean, comfortable and refreshing place to stay.
The reviews for AC Hotel by Marriott Kuantan consistently praise the hotel staff for their friendliness, attentiveness and helpfulness. Guests frequently mention the warm and courteous nature of the staff, highlighting specific employees such as Ms. Lynn, Jeffrey, Ms. Jennifer and Grace for their exceptional service. The front desk staff is noted for their accommodating and efficient manner, often going the extra mile to fulfill special requests, such as providing connecting rooms.
Many guests have had positive experiences with the kitchen and dining area staff, describing them as passionate and wonderful. Housekeeping is also commended for politeness and maintaining a friendly demeanor. Despite the overwhelmingly positive feedback, there are occasional mentions of isolated incidents involving less satisfactory service, such as a delay in room service responses and limited parking during events.
Overall, the customer service and hospitality at AC Hotel by Marriott Kuantan are highly regarded with many visitors noting the staff's responsiveness and professionalism. The team's multi-lingual capabilities and the welcoming atmosphere they create seem to leave a lasting impression, prompting guests to consider returning to the hotel for future stays.
The WiFi experience at AC Hotel by Marriott Kuantan receives mixed feedback from guests with predominant praise on a number of fronts. Many appreciated the very high WiFi speed, strong signal and reliable connectivity, noting that connecting to the network was easy. Users reported that the internet line was superb and they experienced seamless connections, particularly highlighting the good WiFi availability in the breakfast area. For guests visiting for leisure or casual browsing, the Wi-Fi performance was generally satisfactory.
However, several guests mentioned areas needing improvement. Issues included slow speeds at times, instances where the WiFi connection was terrible and some complaints about having to pay for faster internet access. While many praised the strong, seamless connectivity, a few guests felt that both the free and premium Wi-Fi services could be enhanced, especially for those needing stable internet for work purposes.
Despite these mixed reviews, the positive feedback about the WiFi's functionality and speed does shine through, suggesting that occasional issues might not detract significantly from the overall experience.
The pool area at AC Hotel by Marriott Kuantan receives consistent praise for its cleanliness and maintenance. Guests frequently highlight the pool's good condition, noting that it is super clean and well-kept. Many have enjoyed the pleasant experience of swimming in the hotel's pool, which is conveniently located beside the breakfast buffet.
While the pool is enjoyable, there are notable limitations. The pool is described as being on the smaller side and can become crowded, particularly during festive seasons. This crowding can sometimes limit the enjoyment for children and other guests. Supervision is recommended to manage the number of people using the pool at any given time.
Despite its smaller size, those visiting during weekdays often find it less crowded, leading to a more pleasant experience. It's also important to note that the pool closes during rain and there may be occasional issues with towel availability.
Overall, the pool at AC Hotel by Marriott Kuantan is a well-maintained and enjoyable feature of the hotel, especially when not at peak capacity.
Travelers staying at the AC Hotel by Marriott Kuantan generally find the parking facilities to be ample and convenient. Guests appreciate the availability of both open and underground parking with many highlighting the easy parking access and complimentary parking provided for hotel guests. Despite some positive feedback mentioning good space and ample parking, there are recurring concerns over limited parking availability, particularly in the basement.
Several reviews note that while there is plenty of parking available in general, there are occasional issues with the parking system, limited spaces during peak times and inconveniences such as the need to press an intercom button or call the hotel from the car for access. Some guests reported difficulties finding parking late at night or had to park outside the facility.
The safety of the parking, being guarded and with fees that can often be waived, is appreciated by many. However, others suggest the need for improvements, such as better connectivity between the parking areas and the hotel lobby and an overall better parking system. Despite the mentions of parking problems and the occasional need for more parking areas, many guests still find the parking generally suitable and convenient for their stay.
AC Hotel by Marriott Kuantan is a solid choice for families looking for a kid-friendly stay. The hotel offers various family amenities and packages that cater to parents and children, promoting a pleasant family time. The compound is designed to be family-friendly, allowing children to play and move around safely. For instance, some guests mentioned that their young children could freely crawl around the spacious rooms and appreciated the option to convert the beds to accommodate kids.
The hotel's proximity to the town center is another advantage, making family outings convenient. While some reviews suggest that the pool could be better suited for children, the overall experience at the hotel brings happy moments for both kids and parents. Additional touches like snacks for kids during breakfast add to the family-focused atmosphere. However, it might be less suitable for the elderly, as per some feedback. Despite its somewhat small room size, AC Hotel by Marriott Kuantan remains a good option for families seeking a comfortable and enjoyable stay.
'AC Hotel by Marriott Kuantan' offers a commendable four-star experience that aligns with typical Marriott standards. Many guests noted that the hotel provides standard four-star features, creating a consistent and reliable experience for travelers seeking quality accommodations. It is described as a good four-star property with an excellent cost-benefit ratio, meeting the usual expectations associated with four-star hotels.
While some reviews indicated that certain aspects, such as the size of the bath area, did not fully meet four-star criteria, the overall sentiment remains positive. The hotel generally satisfies four-star expectations, delivering a comfortable stay that is reflective of Marriott's commitment to quality. Despite a few comments about room quality and pricing, the majority of the feedback underscores the value and service that align well with its four-star rating.
Located in a prime area for work purposes, AC Hotel by Marriott Kuantan is highly rated for business travel. Guests have expressed satisfaction with its modern interior design, which includes a dedicated business center and a library, making it a convenient spot for conducting work or holding meetings. The hotel is noted for its spacious, clean rooms equipped with essential amenities tailored for business stays.
The staff are praised for their professionalism and quick response to business needs, ensuring that all requirements are smoothly met. On-site facilities support varied business events and conferences, emphasizing the hotel's capability to cater to business travelers efficiently. Despite a minor suggestion for faster check-in processes, the overall feedback highlights the hotel as a suitable choice for business trips, offering a seamless experience for those on work-related visits.
The outdoor pool at AC Hotel by Marriott Kuantan received positive feedback for its cleanliness with many guests noting that the pool was clean. Despite the compliments on its upkeep, there were frequent mentions of the pool being on the smaller side. This sometimes resulted in the pool feeling quite packed, especially during peak times. Additionally, the pool required supervision, ensuring safety for all guests. Overall, while the size of the pool might be a limitation for some, its cleanliness and maintenance were well-regarded by visitors.
Location Show Map
Location
Despite being close to everything, the location ensures a quiet environment away from the hustle and bustle, providing a relaxing stay. It’s particularly beneficial for those on road trips along the coastal road towards Johor due to its placement. The hotel is also noted for being close to commercial spots like Satay Zul, Kasturi Cafe and KPJ Specialist, catering well to both leisure and business travelers.
Moreover, the easy accessibility from main roads and the convenient grabfood and foodpanda services add to the overall appeal. While the hotel is not ideal for walking due to road conditions and weather, it remains an excellent base for driving to nearby attractions, shops and eateries. The value for money, combined with its central yet serene setting, makes it a practical and advantageous choice for anyone visiting Kuantan.
Breakfast
Guests appreciated the inclusion of various food options that cater to different preferences, including Chinese, Western and local cuisines. The unique and changing daily menu items, like the superb sambal and chicken rendang, were well-received, enhancing the overall dining experience.
However, several reviews pointed out that the breakfast spread could benefit from more variety. Some guests found the menu limited and repetitive, expressing that it did not meet the standards expected of a Marriott hotel. There were also mentions of the breakfast being overpriced relative to the range and quality of food provided with particular criticism directed at the minimal continental breakfast.
Overall, while there are commendable aspects of the breakfast experience at AC Hotel by Marriott Kuantan, such as delicious and varied options and a pleasant dining environment, there is room for improvement in terms of variety and value for money.
Dinner
Rooms
However, there are some recurring mentions of the rooms being on the smaller side with several guests finding the space a bit compact. This appears to be more of a concern in particular room categories, such as the Executive Deluxe Room, which some felt did not live up to its name. Additionally, a few guests experienced issues with noise due to thin walls and outdated furniture.
Despite these drawbacks, the general sentiment remains positive with many feeling that the rooms offer great comfort and cleanliness at a reasonable value. The staff's helpfulness, especially in accommodating special requests, also contributes to a pleasant stay.
Beds
Cleanliness
Visitors frequently mention the immaculately clean bathrooms, noting the absence of mold or stains, which highlights the hotel's commitment to high hygiene standards. The cleanliness extends beyond the rooms, as the entire hotel, including common areas like the hallways and the swimming pool, is meticulously maintained and fresh-smelling.
The recently renovated facilities add to the allure, presenting a blend of modernity and cleanliness that guests find appealing. The emphasis on providing a clean and healthy environment throughout the hotel further solidifies the reputation of AC Hotel by Marriott Kuantan as a clean, comfortable and refreshing place to stay.
Staff
Many guests have had positive experiences with the kitchen and dining area staff, describing them as passionate and wonderful. Housekeeping is also commended for politeness and maintaining a friendly demeanor. Despite the overwhelmingly positive feedback, there are occasional mentions of isolated incidents involving less satisfactory service, such as a delay in room service responses and limited parking during events.
Overall, the customer service and hospitality at AC Hotel by Marriott Kuantan are highly regarded with many visitors noting the staff's responsiveness and professionalism. The team's multi-lingual capabilities and the welcoming atmosphere they create seem to leave a lasting impression, prompting guests to consider returning to the hotel for future stays.
Wi-Fi
However, several guests mentioned areas needing improvement. Issues included slow speeds at times, instances where the WiFi connection was terrible and some complaints about having to pay for faster internet access. While many praised the strong, seamless connectivity, a few guests felt that both the free and premium Wi-Fi services could be enhanced, especially for those needing stable internet for work purposes.
Despite these mixed reviews, the positive feedback about the WiFi's functionality and speed does shine through, suggesting that occasional issues might not detract significantly from the overall experience.
Pool
While the pool is enjoyable, there are notable limitations. The pool is described as being on the smaller side and can become crowded, particularly during festive seasons. This crowding can sometimes limit the enjoyment for children and other guests. Supervision is recommended to manage the number of people using the pool at any given time.
Despite its smaller size, those visiting during weekdays often find it less crowded, leading to a more pleasant experience. It's also important to note that the pool closes during rain and there may be occasional issues with towel availability.
Overall, the pool at AC Hotel by Marriott Kuantan is a well-maintained and enjoyable feature of the hotel, especially when not at peak capacity.
Parking
Several reviews note that while there is plenty of parking available in general, there are occasional issues with the parking system, limited spaces during peak times and inconveniences such as the need to press an intercom button or call the hotel from the car for access. Some guests reported difficulties finding parking late at night or had to park outside the facility.
The safety of the parking, being guarded and with fees that can often be waived, is appreciated by many. However, others suggest the need for improvements, such as better connectivity between the parking areas and the hotel lobby and an overall better parking system. Despite the mentions of parking problems and the occasional need for more parking areas, many guests still find the parking generally suitable and convenient for their stay.
Family
The hotel's proximity to the town center is another advantage, making family outings convenient. While some reviews suggest that the pool could be better suited for children, the overall experience at the hotel brings happy moments for both kids and parents. Additional touches like snacks for kids during breakfast add to the family-focused atmosphere. However, it might be less suitable for the elderly, as per some feedback. Despite its somewhat small room size, AC Hotel by Marriott Kuantan remains a good option for families seeking a comfortable and enjoyable stay.
4 Star
While some reviews indicated that certain aspects, such as the size of the bath area, did not fully meet four-star criteria, the overall sentiment remains positive. The hotel generally satisfies four-star expectations, delivering a comfortable stay that is reflective of Marriott's commitment to quality. Despite a few comments about room quality and pricing, the majority of the feedback underscores the value and service that align well with its four-star rating.
Business
The staff are praised for their professionalism and quick response to business needs, ensuring that all requirements are smoothly met. On-site facilities support varied business events and conferences, emphasizing the hotel's capability to cater to business travelers efficiently. Despite a minor suggestion for faster check-in processes, the overall feedback highlights the hotel as a suitable choice for business trips, offering a seamless experience for those on work-related visits.
Outdoor Pool
Yes, AC Hotel by Marriott Kuantan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at AC Hotel by Marriott Kuantan.
No, AC Hotel by Marriott Kuantan doesn't allow dogs.
Yes, parking facilities are available at AC Hotel by Marriott Kuantan.
Yes, AC Hotel by Marriott Kuantan has a gym.
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