The Pacific Sutera
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Summary of reviewsThe Pacific Sutera in Kota Kinabalu stands out for its prime seaside location, offering breathtaking views and convenient access to both nature and city attractions. Guests appreciate its proximity to key sites like shopping malls, the airport, and the vibrant city center, along with easy island hopping opportunities from a hotel-exclusive dock. The property's expansive grounds feature excellent facilities, including a well-maintained pool, gym, and golf courses, encouraging both relaxation and activity against a serene ocean backdrop.
The rooms receive high praise for their spaciousness, cleanliness, and comfort, with many guests enjoying stunning sea views each morning. The décor is well-maintained, providing a cozy environment that ensures a restful night’s sleep. Although the breakfast and dinner offerings receive mixed reviews, the extensive options and quality of flavors cater to diverse tastes, complemented by friendly and attentive service.
Guests frequently commend the staff for their welcoming and helpful demeanor, which enhances overall satisfaction. The pool area is particularly appreciated for its cleanliness and beautiful setting, ideal for family enjoyment with children relishing swimming opportunities. The family-friendly environment extends to thoughtful room designs and ample facilities that promote relaxation and enjoyment.
The beachfront location adds to the allure, despite some cleanliness concerns. The combination of scenic views, extensive amenities, and familial ambiance makes The Pacific Sutera a standout choice for vacationers and golf enthusiasts alike. With room for improvements, particularly in service efficiency and beach maintenance, the hotel continues to be a preferred destination for leisure and business travelers seeking luxury and convenience.
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The rooms receive high praise for their spaciousness, cleanliness, and comfort, with many guests enjoying stunning sea views each morning. The décor is well-maintained, providing a cozy environment that ensures a restful night’s sleep. Although the breakfast and dinner offerings receive mixed reviews, the extensive options and quality of flavors cater to diverse tastes, complemented by friendly and attentive service.
Guests frequently commend the staff for their welcoming and helpful demeanor, which enhances overall satisfaction. The pool area is particularly appreciated for its cleanliness and beautiful setting, ideal for family enjoyment with children relishing swimming opportunities. The family-friendly environment extends to thoughtful room designs and ample facilities that promote relaxation and enjoyment.
The beachfront location adds to the allure, despite some cleanliness concerns. The combination of scenic views, extensive amenities, and familial ambiance makes The Pacific Sutera a standout choice for vacationers and golf enthusiasts alike. With room for improvements, particularly in service efficiency and beach maintenance, the hotel continues to be a preferred destination for leisure and business travelers seeking luxury and convenience.
Resort near Golf Courses
Also located within Sutera Harbour Resort, this hotel offers direct access to the 27-hole Sutera Harbour Golf & Country Club. Guests can easily utilize the golf facilities including the course, driving range, and pro shop directly from the hotel.
Resort near The Beach
Part of the Sutera Harbour Resort, this hotel offers access to a nearby beach and various water sports activities. Guests can enjoy the convenience of resort facilities combined with comfortable accommodations close to the sea.
Resort for Honeymoon
Offers comfortable rooms with sea views, access to a golf course, and multiple dining options. Its location within the Sutera Harbour Resort provides a range of activities for a romantic getaway.
Resort with Spa
As part of the Sutera Harbour Resort, guests have access to extensive spa and recreational facilities. The resort provides a comprehensive experience with multiple pools and dining options.
Family Friendly Resort
The Pacific Sutera is perfectly located in downtown Kota Kinabalu, making it a convenient location to stay with family. The resort provides a sun deck, water slides and a tennis court.
Romantic Resort
Chavana Spa offers couples suites with outdoor areas, including a shower and Infrared Detox Sauna. The spa's Balinese-influenced decor and floral aromas create a relaxing sanctuary. The hotel provides a blend of modern simplicity and Balinese influences.
Resort with Swimming Pool
Part of the Sutera Harbour Resort, this hotel shares access to extensive facilities, including multiple swimming pools. Guests can enjoy a variety of recreational activities and dining options.
Panoramic View Pool Pool Swim Up Bar Pool Lap Lanes Outdoor Pool
Business Resort
The Pacific Sutera offers a range of business amenities, including meeting rooms and conference facilities. It provides high-speed internet access and professional services to support business travelers' needs.
Accessible Resort
As part of Sutera Harbour Resort, this hotel offers facilities for handicapped guests and rooms with handicapped access upon request. Specific features mentioned include grab rails, a lowered sink, and a roll-in shower, with the entire unit and upper floors accessible by elevator.
Resort with Gym
Being part of the Sutera Harbour Resort, it offers access to a gym and fitness-related amenities. Guests can enjoy the broader resort facilities.
5-Star Resort
As part of the Sutera Harbour Resort, this hotel provides stylish rooms with modern amenities, multiple swimming pools, and access to a private beach. Guests can enjoy a variety of recreational activities, including golf and water sports.
Resort with Outdoor Pool
As part of the Sutera Harbour Resort, The Pacific Sutera features an Olympic-sized swimming pool and access to multiple other pools within the resort. A poolside bar is available for refreshments.
Resort with Pool Lap Lanes
Shares access to the Sutera Harbour pool facilities, which are extensive. The pool's size and design may accommodate lap swimming, but dedicated lanes are not confirmed.
Resort with Swim Up Bar
Part of the Sutera Harbour Resort, The Pacific Sutera offers a swim-up bar with views of the marina and surrounding landscape. The resort's extensive amenities and vibrant atmosphere make it a popular choice for travelers.
Luxury Resort
Beachfront Resort
Resort with Tennis Courts
Resort for Yoga
Resort with Panoramic View Pool
Guest Reviews
Nestled by the sea in Kota Kinabalu, The Pacific Sutera boasts a prime location that offers travelers the best of both convenience and breathtaking views. Strategically positioned, the hotel provides easy access to key spots such as the airport and the bustling city center. Guests find it particularly appealing due to its proximity to the boat jetty, shopping malls, and the vibrant city life, all of which can be reached effortlessly.
Visitors to The Pacific Sutera are greeted with stunning views across the bay and enjoy the unique advantage of watching mesmerizing sunsets from a private beach. With a hotel-exclusive dock, island hopping becomes a hassle-free adventure for guests. The property's expansive size and excellent facilities ensure a comfortable stay, offering everything from a well-maintained pool and gym to a variety of sports activities, including golf and swimming, all set against a backdrop of serene ocean vistas.
The scenic location and tranquil atmosphere make it an ideal destination for both leisure and business travelers. The resort's setting is further enhanced by a nice clubhouse and its renovated, well-maintained surroundings. Though some advertised dining options might not always be available, the overall location and facilities have more than enough to offer for an enjoyable visit. With its advantageous position and superb facilities, The Pacific Sutera remains a choice accommodation for those seeking a luxurious stay with convenient access to both nature and city attractions.
Nestled within its stunning coastal location, The Pacific Sutera offers guests a breakfast experience that receives mixed reviews. Many guests commend the breakfast for its vast array of choices, featuring a delightful blend of continental and oriental options. Visitors frequently highlight the delicious assortment, which includes a variety of eggs and fresh roti, ensuring a satisfying start to the day. There's a consensus that the buffet is generally rich, with plenty of options to cater to diverse palates, making it an enticing feature for many guests.
However, some reviews point out the breakfast's lack of innovation, noting that the menu can sometimes feel repetitive and not entirely reflective of a five-star hotel experience. While the dining environment used to be notably superior, some guests feel it has not maintained its former glory, leading to crowding and a need for better staff training. A few reviewers suggest that the buffet could benefit from more fresh vegetables and variety, while others believe the spread's quality doesn't fully match the room charges.
Despite these critiques, many reviewers express satisfaction with the friendly and attentive service, which adds a pleasant touch to their dining experience. Although improvements could be made, the breakfast at The Pacific Sutera generally leaves guests with positive impressions, complemented by the beautiful surroundings that enhance their morning routine.
At The Pacific Sutera, the dinner experience is generally well-received, with many guests praising the buffet offerings. The dinner buffet, including an Italian option, is often noted as being a good value for money. Diners particularly enjoy the delicious flavors, with special mentions of the herb with mushroom lamb soup that stands out as a highlight. The beachside barbecue buffet is another favorable option, adding a pleasant atmosphere to a satisfying meal. While there are some comments regarding limited cuisine choices, the quality of the food tends to satisfy most guests overall. However, there is room for improvement in service efficiency, as some guests experienced issues with order handling.
Nestled in the vibrant city of Kota Kinabalu, The Pacific Sutera offers guests a remarkable experience, with rooms that consistently receive high marks for their spaciousness, cleanliness, and comfort. Many guests mention the pleasure of waking up to breathtaking sea views, describing the sight of blue waters and skies that greet them each morning. The hotel staff’s attention to detail ensures rooms are ready upon check-in, reducing wait times at reception.
The décor, although subtly aged, is well-maintained, providing a comfortable environment for guests to unwind. Consistently, the beds and pillows are noted for their comfort, contributing to a restful night's sleep. The bathrooms complement the rooms with ample space and a clean, tidy presentation.
Several reviews highlight the value for money offered by the hotel, with competitive room rates and reasonably priced room service, which receives praise for its taste. Despite a few minor issues, like occasional cleaning oversights or soundproofing concerns, guests often find their rooms upgraded to suites or rooms with sea views, enhancing their overall satisfaction.
In addition to comfortable rooms, guests enjoy convenient onsite amenities, including swimming in both the sea and the pool. Coupled with good breakfast options and a stellar location, The Pacific Sutera provides a desirable accommodation choice for travelers exploring Kota Kinabalu. Whether for leisure or business, the hotel’s combination of comfort, views, and service makes it a standout destination.
The Pacific Sutera offers a mostly comfortable sleep experience for its guests, with many reviews highlighting the spacious and cozy qualities of the beds and pillows. Guests appreciate the large size of some beds, paired with the aesthetic appeal of modern room furnishings. The pillows are frequently described as nice and soft, adding to the overall comfort of the stay. Excellent bed linens further enhance the sleeping experience. However, some variations in bed firmness and the occasional need for upgrades in beddings have been noted, but most guests find the beds to be suitably comfortable. Despite isolated concerns regarding room assignments and some bedding being too soft or requiring an update, the overall sentiment leans towards a restful and pleasant experience at this comfortable hotel, complemented by good service.
Nestled in a vibrant location near the city center, The Pacific Sutera offers an inviting atmosphere for guests who appreciate a well-maintained environment. Many commend the overall cleanliness of the hotel, including clean and refreshing swimming pools and facilities, contributing to a pleasant experience. Rooms provide comfort and are consistently noted as clean, though some details like dusty surfaces and stained towels suggest there's room for improvement in upkeep.
The spacious and quiet rooms are suitable for family vacations, and the clean environment within and around the hotel enhances the stay. Guests found the amenities to be satisfactory and the scenery enjoyable, adding to the overall appeal. Reports of friendly and attentive staff further contribute positively to the hotel's ambiance despite minor incidents requiring improvement. While the hotel itself receives praise for being clean and well-kept, sporadic issues with cleanliness such as musty smells and unclean windows have been noted. On balance, The Pacific Sutera stands as a comfortable and clean choice with stunning views, although attention to finer details could elevate the guest experience even further.
The Pacific Sutera Hotel is well-regarded for its welcoming and attentive staff, contributing significantly to a pleasant stay for guests. Visitors frequently highlight the friendliness and helpfulness of the staff, with many praising the remarkable service attitude that makes interactions enjoyable and smooth. Reception staff particularly stand out for their efficiency in handling check-ins and check-outs, ensuring these processes are swift and satisfying.
Guests have also expressed satisfaction with the team around the pool area, citing their fantastic level of attentiveness and the diligent maintenance of the pool facilities. Dining experiences are enhanced by friendly restaurant staff, although some feedback suggests there is room for improvement in service training.
The consistent kindness and courteous nature of the staff create a relaxing and inviting atmosphere throughout the hotel, from the concierge to general services. While some reviews indicate occasional lapses in resourcefulness and hospitality training, the overall impression is that the hotel staff are predominantly friendly, accommodating, and committed to making guests feel welcomed and valued.
At The Pacific Sutera, guests generally find the WiFi service to be adequate for basic needs, with good reception in certain areas. Streaming YouTube videos and engaging in mobile gaming are possible thanks to great WiFi reception in select locations. Some guests appreciate the combination of good lighting and a comfortable lounge chair, complemented by spectacular views over the marina which can make downtime enjoyable. The WiFi is also noted alongside excellent room amenities and breakfast, contributing to an overall satisfying stay. However, there are times where the WiFi experience may not be as consistent, with instances of a slow connection and frequent disconnections, which some guests find frustrating. Despite these occasional hiccups, the hotel does provide a sufficiently functional WiFi experience for most needs.
The Pacific Sutera offers a delightful experience with its standout feature being the superb swimming pool. Guests consistently praise the pool for its cleanliness and impressive maintenance. Its extensive size makes it suitable for both kids and adults, ensuring fun and relaxation for families. The pool area is described as a beautiful space, further enhanced by the charming private beach nearby. The opportunity for an evening swim during sunset adds a touch of magic to the experience, creating a serene atmosphere. Additionally, visitors commend the fantastic staff around the pool area and the enjoyable poolside cocktails that complement the relaxing environment. While the pool is sometimes noted for being shallow, its allure remains strong, providing an idyllic setting for swimming and leisure. Activities such as pool exercises with music add a lively element to the guest experience. Overall, the pool at The Pacific Sutera is lauded as an amazing and paradise-like feature that greatly enhances any stay.
The Pacific Sutera offers stunning sea views and a beautiful sunset right from its beachfront location, enhancing the overall surrounding atmosphere. Nestled away from the city center, the hotel provides a serene escape with its private beach set amid lush surroundings. Guests can enjoy swimming in the sea, which adds to the overall experience of relaxation. With rooms that face the sea, visitors are treated to captivating vistas that perfectly complement the comfort of their stay. The hotel is also situated near a marina, adding an extra touch of exclusivity and tranquility to the setting.
However, several reviews have noted issues regarding the cleanliness of the private beach. Plastic waste and litter, including items like lighters and diapers, have been mentioned as prevalent along the shoreline, detracting from the natural beauty of the area. There are mentions of the beach being closed during some stays, and guests have expressed disappointment over the lack of maintenance and cleanliness. Despite these concerns, the location and view continue to be highlighted as defining positive aspects of The Pacific Sutera's appeal.
The Pacific Sutera emerges as a top-notch destination for families, particularly those with young children, offering a lively and welcoming environment. Guests consistently praise the hotel's family-friendly amenities and thoughtful design, such as the family rooms, which include unique features like bathtubs loved by children and connecting double rooms, perfect for a comfortable stay for a family of four. The expansive swimming pool is a highlight for many families, with kids delighting in the opportunity to swim both in the morning and evening. The ample facilities are well-suited for family activities, encouraging enjoyment and relaxation throughout the stay. The hotel's clean, spacious, and tranquil rooms create an ideal setting for a family vacation, ensuring everyone enjoys all aspects of their stay. While young families should be mindful of maintaining quiet during check-in, the overall experience is overwhelmingly positive, making The Pacific Sutera an excellent choice for family holidays.
Nestled next to the beach and surrounded by beautiful landscapes, the golf courses near The Pacific Sutera offer an exceptional location for golf enthusiasts. The expansive and well-maintained courses provide a refreshing setting for a day of golf within the same facility as the hotel. With striking views, especially from higher floors like the 8th, guests can enjoy panoramic sights of the vibrant greens. The proximity of the courses ensures that the hotel serves as a convenient base for golf trips, enhancing the overall experience with its lively family-friendly environment. Ideal for combining leisure with sport, these courses make this destination appealing for guests seeking relaxation with a touch of sporting excitement.
The Pacific Sutera offers a mixed experience according to guest reviews, though it generally upholds its five-star reputation in certain areas. The cleanliness is notably impressive for its price point, and many guests highlight the exceptional service and facilities provided by the hotel staff. The property features a great swimming pool and a private beach, complemented by an adequately equipped gym room, which collectively contribute to a pleasant stay. Despite these merits, some guests feel that the breakfast offerings fall short of five-star standards and believe that other five-star establishments offer superior service. Nonetheless, the overall experience at The Pacific Sutera is characterized as excellent and fabulous, with several guests affirming its five-star status.
Set against a stunning backdrop, The Pacific Sutera offers a charming blend of Malaysian elegance and luxurious comforts. Guests often commend the hotel's pristine condition, highlighting a level of cleanliness that stands out, adding to the impression of true luxury at an accessible price. This comforting atmosphere is complimented by a private beach and pool, which enhance the serene experience. While some suggest the services might not match the conventional expectations for a five-star rating, many praise the hotel for living up to its stars through its beautiful complex and excellent amenities. The overall environment is widely appreciated, with visitors describing their stay as wonderful, perfectly capturing the essence of a very nice and luxurious retreat.
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Location
Visitors to The Pacific Sutera are greeted with stunning views across the bay and enjoy the unique advantage of watching mesmerizing sunsets from a private beach. With a hotel-exclusive dock, island hopping becomes a hassle-free adventure for guests. The property's expansive size and excellent facilities ensure a comfortable stay, offering everything from a well-maintained pool and gym to a variety of sports activities, including golf and swimming, all set against a backdrop of serene ocean vistas.
The scenic location and tranquil atmosphere make it an ideal destination for both leisure and business travelers. The resort's setting is further enhanced by a nice clubhouse and its renovated, well-maintained surroundings. Though some advertised dining options might not always be available, the overall location and facilities have more than enough to offer for an enjoyable visit. With its advantageous position and superb facilities, The Pacific Sutera remains a choice accommodation for those seeking a luxurious stay with convenient access to both nature and city attractions.
Breakfast
However, some reviews point out the breakfast's lack of innovation, noting that the menu can sometimes feel repetitive and not entirely reflective of a five-star hotel experience. While the dining environment used to be notably superior, some guests feel it has not maintained its former glory, leading to crowding and a need for better staff training. A few reviewers suggest that the buffet could benefit from more fresh vegetables and variety, while others believe the spread's quality doesn't fully match the room charges.
Despite these critiques, many reviewers express satisfaction with the friendly and attentive service, which adds a pleasant touch to their dining experience. Although improvements could be made, the breakfast at The Pacific Sutera generally leaves guests with positive impressions, complemented by the beautiful surroundings that enhance their morning routine.
Dinner
Rooms
The décor, although subtly aged, is well-maintained, providing a comfortable environment for guests to unwind. Consistently, the beds and pillows are noted for their comfort, contributing to a restful night's sleep. The bathrooms complement the rooms with ample space and a clean, tidy presentation.
Several reviews highlight the value for money offered by the hotel, with competitive room rates and reasonably priced room service, which receives praise for its taste. Despite a few minor issues, like occasional cleaning oversights or soundproofing concerns, guests often find their rooms upgraded to suites or rooms with sea views, enhancing their overall satisfaction.
In addition to comfortable rooms, guests enjoy convenient onsite amenities, including swimming in both the sea and the pool. Coupled with good breakfast options and a stellar location, The Pacific Sutera provides a desirable accommodation choice for travelers exploring Kota Kinabalu. Whether for leisure or business, the hotel’s combination of comfort, views, and service makes it a standout destination.
Beds
Cleanliness
The spacious and quiet rooms are suitable for family vacations, and the clean environment within and around the hotel enhances the stay. Guests found the amenities to be satisfactory and the scenery enjoyable, adding to the overall appeal. Reports of friendly and attentive staff further contribute positively to the hotel's ambiance despite minor incidents requiring improvement. While the hotel itself receives praise for being clean and well-kept, sporadic issues with cleanliness such as musty smells and unclean windows have been noted. On balance, The Pacific Sutera stands as a comfortable and clean choice with stunning views, although attention to finer details could elevate the guest experience even further.
Staff
Guests have also expressed satisfaction with the team around the pool area, citing their fantastic level of attentiveness and the diligent maintenance of the pool facilities. Dining experiences are enhanced by friendly restaurant staff, although some feedback suggests there is room for improvement in service training.
The consistent kindness and courteous nature of the staff create a relaxing and inviting atmosphere throughout the hotel, from the concierge to general services. While some reviews indicate occasional lapses in resourcefulness and hospitality training, the overall impression is that the hotel staff are predominantly friendly, accommodating, and committed to making guests feel welcomed and valued.
Wi-Fi
Pool
Beach
However, several reviews have noted issues regarding the cleanliness of the private beach. Plastic waste and litter, including items like lighters and diapers, have been mentioned as prevalent along the shoreline, detracting from the natural beauty of the area. There are mentions of the beach being closed during some stays, and guests have expressed disappointment over the lack of maintenance and cleanliness. Despite these concerns, the location and view continue to be highlighted as defining positive aspects of The Pacific Sutera's appeal.
Family
Golf
5 Star
Luxury
Yes, The Pacific Sutera has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Pool Swim Up Bar, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at The Pacific Sutera.
No, The Pacific Sutera doesn't allow dogs.
No, parking facilities aren't available at The Pacific Sutera.
Yes, The Pacific Sutera has a gym.
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