Kota Kinabalu Marriott Hotel
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Summary of reviewsThe Kota Kinabalu Marriott Hotel is celebrated for its exceptional waterfront location, nestled in the city center with easy access to attractions, shopping malls and renowned eateries, all within walking distance. Guests are often enchanted by the breathtaking sea views and sunsets visible from their rooms, adding charm to the strategic placement of the hotel.
The breakfast experience at the hotel is highly praised for its variety and quality, offering a wide selection catering to various tastes, including Indian and Chinese cuisines. Notably, the buffet breakfast includes standout dishes like Fried Tuaran Mee and pastries, complemented by friendly service and stunning sea views. Despite minor criticisms about occasional repetitiveness and limited options, the breakfast remains a highlight for many guests.
Dinner at the rooftop restaurant offers beautiful views and polite service, especially appreciated during Happy Hour. While the Surf & Turf receives commendation, there are occasional mishaps with incorrect orders and cold dishes. The hotel's Japanese restaurant is a well-received alternative to the main restaurant, although room service could improve in terms of food quality and temperature.
The rooms are lauded for their comfort, spaciousness, cleanliness and modern design, often featuring stunning ocean views and amenities like large bathtubs and comfortable beds. Despite a few comments on maintenance and housekeeping issues, the overall guest sentiment highlights the rooms as a major positive aspect of their stay.
Cleanliness throughout the hotel generally meets guest expectations with many describing their rooms and facilities as immaculate. Some areas require better maintenance, such as addressing soap and carpet stains, housekeeping lapses and pool cleanliness. However, the professional and helpful staff contribute to a predominantly clean and comfortable environment.
The staff at the Kota Kinabalu Marriott Hotel are frequently described as professional, attentive and friendly with specific individuals receiving praise for exceptional service. Despite occasional critiques regarding language proficiency and unhelpful behavior from some staff members, the overall interaction with hotel staff enhances the guest experience.
The gym is well-equipped, clean and popular among guests, although some feel it can be cluttered at times. The pool, particularly the infinity pool, garners enthusiastic reviews for its cleanliness, tranquil atmosphere and stunning views, making it a significant attraction. Minor issues concerning pool maintenance do not greatly detract from the positive experience.
Parking at the hotel presents a mixed experience. While the parking area is spacious and includes a designated disabled bay, some guests find the arrangement inconvenient and poorly marked. Improvements in signage and cleanliness could elevate this aspect of the guest experience.
Guests consistently praise the beds for their comfort and quality, contributing to restful sleep with thoughtful touches like cup holders. The hotel's attempt to provide a five-star experience shows promise, though some aspects, like room service food quality and overall maintenance, need refinement to meet high expectations.
In conclusion, the Kota Kinabalu Marriott Hotel offers a remarkable stay with a prime location, excellent breakfast, stunning room views, friendly staff and superior amenities like the gym and infinity pool. Despite minor areas for improvement, the overall guest sentiment is highly favorable, underscoring the hotel's appeal as a top destination in Kota Kinabalu.
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The breakfast experience at the hotel is highly praised for its variety and quality, offering a wide selection catering to various tastes, including Indian and Chinese cuisines. Notably, the buffet breakfast includes standout dishes like Fried Tuaran Mee and pastries, complemented by friendly service and stunning sea views. Despite minor criticisms about occasional repetitiveness and limited options, the breakfast remains a highlight for many guests.
Dinner at the rooftop restaurant offers beautiful views and polite service, especially appreciated during Happy Hour. While the Surf & Turf receives commendation, there are occasional mishaps with incorrect orders and cold dishes. The hotel's Japanese restaurant is a well-received alternative to the main restaurant, although room service could improve in terms of food quality and temperature.
The rooms are lauded for their comfort, spaciousness, cleanliness and modern design, often featuring stunning ocean views and amenities like large bathtubs and comfortable beds. Despite a few comments on maintenance and housekeeping issues, the overall guest sentiment highlights the rooms as a major positive aspect of their stay.
Cleanliness throughout the hotel generally meets guest expectations with many describing their rooms and facilities as immaculate. Some areas require better maintenance, such as addressing soap and carpet stains, housekeeping lapses and pool cleanliness. However, the professional and helpful staff contribute to a predominantly clean and comfortable environment.
The staff at the Kota Kinabalu Marriott Hotel are frequently described as professional, attentive and friendly with specific individuals receiving praise for exceptional service. Despite occasional critiques regarding language proficiency and unhelpful behavior from some staff members, the overall interaction with hotel staff enhances the guest experience.
The gym is well-equipped, clean and popular among guests, although some feel it can be cluttered at times. The pool, particularly the infinity pool, garners enthusiastic reviews for its cleanliness, tranquil atmosphere and stunning views, making it a significant attraction. Minor issues concerning pool maintenance do not greatly detract from the positive experience.
Parking at the hotel presents a mixed experience. While the parking area is spacious and includes a designated disabled bay, some guests find the arrangement inconvenient and poorly marked. Improvements in signage and cleanliness could elevate this aspect of the guest experience.
Guests consistently praise the beds for their comfort and quality, contributing to restful sleep with thoughtful touches like cup holders. The hotel's attempt to provide a five-star experience shows promise, though some aspects, like room service food quality and overall maintenance, need refinement to meet high expectations.
In conclusion, the Kota Kinabalu Marriott Hotel offers a remarkable stay with a prime location, excellent breakfast, stunning room views, friendly staff and superior amenities like the gym and infinity pool. Despite minor areas for improvement, the overall guest sentiment is highly favorable, underscoring the hotel's appeal as a top destination in Kota Kinabalu.
Hotel near Golf Courses
This upscale hotel is located in the city center, offering convenient access to Sutera Harbour Golf & Country Club, which is a short drive away. It provides modern amenities and comfortable accommodations suitable for golf travelers.
Hotel Taking Steps Towards Sustainability
While specific eco-friendly initiatives are not detailed in the provided data, Marriott hotels generally follow the company's sustainability guidelines, suggesting some level of commitment to responsible practices.
Hotel for Honeymoon
The hotel offers modern rooms with excellent amenities, a rooftop pool with city views, and multiple dining options. Its central location allows easy access to city attractions, while providing a luxurious and comfortable stay.
Family Friendly Hotel
While specific family amenities are not detailed, Marriott hotels generally offer services and facilities suitable for families, such as connecting rooms and children's menus.
Romantic Hotel
Features modern and luxurious rooms with stunning views, a rooftop pool, and a variety of dining options. The hotel's central location and exceptional service create a romantic and memorable experience.
Hotel with Swimming Pool
The hotel's infinity pool receives high praise for its cleanliness and beauty. It has a well-maintained condition and a serene atmosphere. The infinity pool also has a stunning sea view towards Gaya Island, which becomes particularly enchanting during sunset.
Infinity Pool Panoramic View Pool Outdoor Pool
Business Hotel
This hotel is well-equipped for business needs, offering extensive meeting and conference facilities. It features modern amenities, high-speed internet access, and professional services to support corporate events and meetings.
Hotel with Parking
Guests benefit from free private parking available on site. The hotel provides a secure car park, including a parking garage, ensuring convenient and safe parking.
Accessible Hotel
This hotel provides accessibility features including grab bars near the toilet, a height-adjustable showerhead, lever door handles, lift access, low-height electrical sockets in the bathroom, a low-height view port in the door, and visual fire alarms. The business centre and gym are also wheelchair accessible.
Hotel with Gym
This hotel offers a fitness center, an outdoor swimming pool, and free private parking. The gym is well-equipped with the latest machines.
5-Star Hotel
This hotel offers spacious rooms with balconies and stunning sea views. It features an outdoor swimming pool, a fitness center, and multiple dining options. The hotel's central location and excellent service make it a great choice for a calm getaway.
Hotel with Outdoor Pool
Located on the waterfront, this hotel offers an outdoor swimming pool and provides excellent ocean views from most rooms. It is considered one of the best hotels in Kota Kinabalu for its views.
Luxury Hotel
Hotel with Infinity Pool
Hotel with Panoramic View Pool
Guest Reviews
Nestled on the stunning waterfront, Kota Kinabalu Marriott Hotel boasts an exceptional location that earns high praise from its guests. Positioned conveniently in the city center, it provides easy access to a variety of attractions, including markets, malls and renowned eateries, making it a hub for both sightseeing and culinary exploration. Guests appreciate that everything they need is within walking distance with notable mentions of the nearby Imago Shopping Mall and the Filipino Market. The accessibility is further enhanced by the availability of Grab services, simplifying travel to further tourist spots.
The hotel’s strategic placement not only grants guests easy navigation around Kota Kinabalu but also treats them to beautiful sea views and breathtaking sunsets right from their rooms. Whether one desires a stroll to the waterfront, a quick trip for shopping or a culinary adventure at local seafood joints, the location of this hotel ensures all is within arm's reach. With its proximity to central landmarks and necessary amenities, it's clear why the location of the Kota Kinabalu Marriott Hotel stands out as a significant highlight for its visitors.
The breakfast at Kota Kinabalu Marriott Hotel has received overwhelmingly positive feedback from guests. Praised as one of the best buffet breakfasts encountered during travels, it offers a delicious and varied selection that caters to a wide range of tastes. Guests highlighted the extensive choices, from sweet to savory and remarked on the inclusion of diverse cuisines, such as Indian and Chinese.
The quality of the breakfast is consistently described as excellent, delicious and superb with standout items like the Fried Tuaran Mee and pastries receiving specific mentions. The buffet provides good value for money and some guests appreciated the daily change in menu options. The breakfast's variety and large selection were frequently noted as standout features, making it a highlight of many stays.
Another positive aspect is the complementary breakfast, which guests can enjoy while overlooking stunning views of the sea. This adds an extra layer of enjoyment to the dining experience. Friendly and satisfying staff service further enhances the breakfast experience for many visitors.
However, not all feedback was entirely positive. Some guests felt the breakfast options were limited and not as plentiful as expected for a Marriott. There were also occasional remarks about the breakfast being repetitive over multiple days. Despite these few criticisms, the overall sentiment toward the breakfast at Kota Kinabalu Marriott Hotel is highly favorable, contributing significantly to the guests' overall enjoyment of their stay.
The dinner experience at Kota Kinabalu Marriott Hotel's rooftop restaurant stands out for its beautiful views and strategic location. Many guests enjoyed the polite service at the rooftop bar and appreciated the opportunity to partake in Happy Hour, featuring beer and cocktails at half price. The food and drinks at the rooftop venue were generally well-received with particular praise for dishes like the Surf & Turf. However, there were some notable missteps, such as incorrect dinner orders and specific items being served cold or greasy.
The hotel's Japanese restaurant garnered positive feedback for its great food, offering a satisfying alternative to the main restaurant, which some found lacked inspiration. On the downside, room service struggled with quality issues with reports of cold and not fresh dishes like satay. There is room for improvement, particularly in ensuring food is served at the right temperature and refining the overall dining experience.
The rooms at the Kota Kinabalu Marriott Hotel have garnered a wealth of positive comments from guests who stayed there. The overwhelming consensus highlights the rooms as very comfortable, spacious and clean. Guests particularly appreciate the stunning ocean views from many of the rooms and many reviews mention luxurious amenities such as large bathtubs and comfortable beds. The modern design and décor of the rooms also receive praise for being both beautiful and cozy.
Many guests found their rooms to be airy, well set-up and featuring excellent conditions. The rooms' facilities are noted to be good with some guests enjoying spacious balconies. Executive rooms are likened to deluxe rooms in terms of their comfort and modernity. Those who stayed in rooms with full sea views expressed great satisfaction with their choice.
However, a few areas for improvement were noted. Some guests found that room maintenance and cleanliness could be enhanced, mentioning issues such as stains on sofas and occasional lapses in housekeeping. There were also several complaints about rooms not being ready on time and instances of rooms needing better upkeep.
Overall with their modern aesthetic, comprehensive amenities and spectacular views, the rooms at the Kota Kinabalu Marriott Hotel generally stand out as a high point for guests, despite a few minor setbacks in service and maintenance.
Guests at the Kota Kinabalu Marriott Hotel consistently praise the beds for their comfort and quality. The beds are often described as comfortable, large and accommodating with many highlighting the king-size option. Reviewers frequently note the soft and comfy nature of the beds, which contributes to a restful night's sleep. Additionally, the presence of fluffy pillows is highly appreciated. The hotel also offers thoughtful details, such as cup holders for each person, enhancing the overall experience. The general sentiment from guests is that the beds significantly contribute to the enjoyment of their stay at the hotel.
Guests of the Kota Kinabalu Marriott Hotel generally appreciated the cleanliness and spaciousness of the rooms. Many remarked that the rooms met their expectations from a Marriott property, describing them as clean, comfortable and even immaculate. The modern design and convenient location were also highlighted as positive aspects. Several reviewers mentioned the cleanliness of the facilities with specific praise for the spotless condition of their rooms and the professional and helpful staff.
However, there were concerns noted regarding the maintenance of some areas. Instances of soap stains in showers, carpet stains and poorly maintained amenities were mentioned. Housekeeping received mixed reviews with some guests noting areas for improvement such as a used tea cup left for days and wet lifts from pool water. Issues with pool cleanliness were also pointed out.
Despite these few drawbacks, the overall sentiment was positive with many guests enjoying a clean and comfortable stay, complete with the friendly service and conveniences expected from a Marriott property.
Guest reviews of the Kota Kinabalu Marriott Hotel highlight the exceptional quality of the staff, who are often described as professional, attentive and friendly. Many comments emphasize the helpful nature and kindness of the staff with particular mention of individuals like Mohd S., Adrian and Shah who provided standout service. Guests frequently noted the efficiency and pleasant demeanor of the staff, especially those working at the reception and breakfast areas.
However, there were a few criticisms, including issues with language proficiency, unfriendliness of certain receptionists and unhelpful behavior from the manager and rooftop staff. Despite these occasional challenges, the overall sentiment is positive, as most interactions with the staff are described as thoughtful and service-oriented. Housekeeping and service delays were mentioned, yet these incidents were generally handled quickly once notified.
In summary, most guests found the staff at the Marriott Kota Kinabalu to be a significant asset, enhancing their stay with friendliness and professionalism, even if a few areas revealed room for improvement.
The gym at Kota Kinabalu Marriott Hotel is well-equipped and in great condition, making it a popular choice among guests, including seniors. Numerous reviews praise the gym for being excellent, very good and nicely maintained. It is noted to be clean and tidy, although some have mentioned that it can feel cluttered at times. Guests are required to disinfect the equipment themselves, which might not ensure optimal results. Overall, the gym offers a solid fitness environment for travelers.
The guest reviews for the pool at Kota Kinabalu Marriott Hotel are overwhelmingly positive. The infinity pool stands out as a highlight, frequently described as clean, well-maintained and beautiful. Guests have praised the tranquility of the area, noting that the pool is quiet and offers great views, including a stunning sunset on the horizon. The swimming pool has been commended for its cleanliness and size with several mentions of its awesomeness and lovely features. Additionally, the rooftop pool has captured attention for its aesthetics and the overall experience it provides. Despite a few minor issues related to room maintenance and cleanliness, the pool area consistently shines as an attractive and highly appreciated facility.
Kota Kinabalu Marriott Hotel offers a mixed parking experience for its guests. The parking area is large, providing ample space for vehicles and there's a designated disabled parking bay available. Car parking at the entrance is convenient and the overall car park is considered good. However, some guests found the parking area a little bit far and the arrangement somewhat uncomfortable. The basement parking is not available and the parking area can be confusing with fewer signs. Some guests noted that the Oceanus car park felt a bit creepy and unsafe without security. There's no car valet service and the limited carpark space can be an issue. Improvements in the signage and cleanliness of the parking area could enhance the overall experience for guests.
The Kota Kinabalu Marriott Hotel is relatively new and aims to provide a five-star experience, but the reviews indicate mixed perceptions regarding its facilities and services. Guests have experienced comfortable beds, modern bathroom setups with separate wet and dry areas, large bathtubs and scenic views, including stunning sunsets. However, certain aspects require attention. The room maintenance and cleanliness levels have been questioned with a few instances of delayed room service and the need for guests to request cleaning. Additionally, some have pointed out that the room service food could be improved in terms of freshness. The infinity pool, although a popular feature, was noted as dirty by several guests. While the overall service and experience are generally positive, breakfast quality has received criticism. The hotel seems to fall short of the high standards expected from a Marriott-branded five-star property.
The infinity pool at Kota Kinabalu Marriott Hotel receives high praise from guests for its cleanliness, quietness and beauty. Many highlight its well-maintained condition and the serene atmosphere that allows for relaxation and enjoyment. A standout feature is the stunning sea view towards Gaya Island, which becomes particularly enchanting during sunset, adding a touch of romance to the experience. The pool is often described as lovely and absolutely perfect, making it a key highlight for those who swim or simply unwind by the water. Overall, guests thoroughly enjoyed their time in this exceptional infinity pool.
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Location
The hotel’s strategic placement not only grants guests easy navigation around Kota Kinabalu but also treats them to beautiful sea views and breathtaking sunsets right from their rooms. Whether one desires a stroll to the waterfront, a quick trip for shopping or a culinary adventure at local seafood joints, the location of this hotel ensures all is within arm's reach. With its proximity to central landmarks and necessary amenities, it's clear why the location of the Kota Kinabalu Marriott Hotel stands out as a significant highlight for its visitors.
Breakfast
The quality of the breakfast is consistently described as excellent, delicious and superb with standout items like the Fried Tuaran Mee and pastries receiving specific mentions. The buffet provides good value for money and some guests appreciated the daily change in menu options. The breakfast's variety and large selection were frequently noted as standout features, making it a highlight of many stays.
Another positive aspect is the complementary breakfast, which guests can enjoy while overlooking stunning views of the sea. This adds an extra layer of enjoyment to the dining experience. Friendly and satisfying staff service further enhances the breakfast experience for many visitors.
However, not all feedback was entirely positive. Some guests felt the breakfast options were limited and not as plentiful as expected for a Marriott. There were also occasional remarks about the breakfast being repetitive over multiple days. Despite these few criticisms, the overall sentiment toward the breakfast at Kota Kinabalu Marriott Hotel is highly favorable, contributing significantly to the guests' overall enjoyment of their stay.
Dinner
The hotel's Japanese restaurant garnered positive feedback for its great food, offering a satisfying alternative to the main restaurant, which some found lacked inspiration. On the downside, room service struggled with quality issues with reports of cold and not fresh dishes like satay. There is room for improvement, particularly in ensuring food is served at the right temperature and refining the overall dining experience.
Rooms
Many guests found their rooms to be airy, well set-up and featuring excellent conditions. The rooms' facilities are noted to be good with some guests enjoying spacious balconies. Executive rooms are likened to deluxe rooms in terms of their comfort and modernity. Those who stayed in rooms with full sea views expressed great satisfaction with their choice.
However, a few areas for improvement were noted. Some guests found that room maintenance and cleanliness could be enhanced, mentioning issues such as stains on sofas and occasional lapses in housekeeping. There were also several complaints about rooms not being ready on time and instances of rooms needing better upkeep.
Overall with their modern aesthetic, comprehensive amenities and spectacular views, the rooms at the Kota Kinabalu Marriott Hotel generally stand out as a high point for guests, despite a few minor setbacks in service and maintenance.
Beds
Cleanliness
However, there were concerns noted regarding the maintenance of some areas. Instances of soap stains in showers, carpet stains and poorly maintained amenities were mentioned. Housekeeping received mixed reviews with some guests noting areas for improvement such as a used tea cup left for days and wet lifts from pool water. Issues with pool cleanliness were also pointed out.
Despite these few drawbacks, the overall sentiment was positive with many guests enjoying a clean and comfortable stay, complete with the friendly service and conveniences expected from a Marriott property.
Staff
However, there were a few criticisms, including issues with language proficiency, unfriendliness of certain receptionists and unhelpful behavior from the manager and rooftop staff. Despite these occasional challenges, the overall sentiment is positive, as most interactions with the staff are described as thoughtful and service-oriented. Housekeeping and service delays were mentioned, yet these incidents were generally handled quickly once notified.
In summary, most guests found the staff at the Marriott Kota Kinabalu to be a significant asset, enhancing their stay with friendliness and professionalism, even if a few areas revealed room for improvement.
Gym
Pool
Parking
5 Star
Infinity Pool
Yes, Kota Kinabalu Marriott Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Kota Kinabalu Marriott Hotel.
No, Kota Kinabalu Marriott Hotel doesn't allow dogs.
Yes, parking facilities are available at Kota Kinabalu Marriott Hotel.
Yes, Kota Kinabalu Marriott Hotel has a gym.
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