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Summary of reviewsThe Hyatt Centric Kota Kinabalu offers an impressive blend of strategic location, exceptional hospitality, and modern comfort, making it a top choice for travelers visiting the city. Nestled in the heart of Kota Kinabalu, the hotel provides easy access to major attractions, shopping malls, and transportation, allowing guests to explore vibrant local culture seamlessly.
Guests are consistently delighted by the spacious, beautifully designed rooms that feature plush beds, modern amenities, and captivating views from private balconies. The cleanliness and contemporary ambiance are frequently highlighted, with well-maintained facilities such as the pool and gym further enhancing the overall experience.
The breakfast experience is another standout aspect, with a diverse array of flavorful options served amidst spectacular views of Kota Kinabalu. While some feel the menu could be more varied, the overall feedback remains positive, with commendations for the attentive service and expertly crafted dishes.
Guests appreciate the hotel's warmly welcoming staff, known for their exceptional professionalism and eagerness to ensure a memorable stay. Whether through personalized touches or efficient service, the staff's genuine warmth is often described as a highlight.
The rooftop infinity pool, offering panoramic views and a serene atmosphere, adds a luxurious touch to the stay, alongside a well-equipped gym that caters to fitness enthusiasts.
Though certain areas like the shower room cleanliness and towel availability could see improvements, the hotel's modern architecture, strategic location, and attentive service collectively deliver a high level of satisfaction. As a recent addition to Kota Kinabalu's accommodation offerings, Hyatt Centric impresses with its stylish elegance and valuable lodging experience, firmly establishing itself as a superb choice for those seeking comfort and convenience in this dynamic Malaysian city. Show more
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Hotel Taking Steps Towards Sustainability
This hotel has been awarded Silver Certification by GreenRE for its commitment to green building excellence. It saves up to 35% energy by utilizing air-cooled chillers and uses 100% green electricity for cooking. The hotel recycles condensate water, employs LED lighting and card-activation systems for energy efficiency, and eliminates single-use plastics through bamboo key cards, large-format eco-friendly amenities, and refillable drinking water.
Romantic Hotel
Features stylish rooms with modern amenities, a rooftop pool, and a central location. Its contemporary design and vibrant atmosphere make it an ideal choice for a romantic city escape.
Hotel with Swimming Pool
The hotel features a double-edged infinity rooftop swimming pool that provides stunning sunset views. The hotel also has spacious guestrooms with floor-to-ceiling windows and private balconies. It also has a modern gym.
Outdoor Pool
Business Hotel
Hyatt Centric Kota Kinabalu provides stylish and multifunctional spaces for meetings and events. It has modern venues featuring the latest audiovisual technology. The hotel offers creative event planning and catering teams.
Accessible Hotel
This hotel is committed to providing equal access and opportunity for individuals with disabilities. The features also make this hotel more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.
Hotel with Gym
Features a 24-hour fitness center with the latest cardio machines and strength training equipment. Guests have exclusive use, making it ideal for maintaining an active lifestyle. The hotel also has an outdoor swimming pool.
5-Star Hotel
This modern hotel features an outdoor swimming pool, a fitness center, and a restaurant and bar. It offers comfortable rooms with excellent staff service. Its central location provides easy access to the city's attractions and dining spots.
Hotel with Outdoor Pool
This 5-star hotel features an outdoor swimming pool and an infinity pool, offering a great design and a wonderful respite for guests. It also provides a fitness center and free WiFi.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Room Types
King Room with Hill ViewThe spacious triple room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. The unit offers 1 bed.
Twin Room with Hill ViewThe spacious triple room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. This triple room features a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.
King Room with Sea ViewThe spacious triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a bidet. This triple room has a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels and a balcony. The unit has 1 bed.
Deluxe King Room with Hill ViewThe spacious triple room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. This triple room features a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels and a balcony. The unit offers 1 bed.
Twin Room with Sea ViewThe spacious triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a bidet. Featuring a balcony, this triple room also provides a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.
Twin RoomThe spacious triple room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. Boasting a balcony, this triple room also offers a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
Deluxe King RoomThe spacious triple room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. This triple room features a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels and a balcony. The unit offers 1 bed.
King RoomThe spacious triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a bidet. The unit has 1 bed.
King SuiteThe spacious suite offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. This suite features a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels and a balcony. The unit offers 1 bed.
King Suite with Sea ViewThe spacious suite offers air conditioning, a minibar, as well as a private bathroom boasting a shower and a bidet. Featuring a balcony, this suite also provides a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
9.2
Excellent
Location
Hyatt Centric Kota Kinabalu is nestled in a strategic and vibrant location, offering guests unparalleled accessibility to the city's best attractions. The hotel is ideally positioned right in the heart of Kota Kinabalu, conveniently surrounded by a myriad of amenities that cater to diverse interests. With Jesselton Pier situated nearby, visitors can effortlessly embark on island-hopping adventures to off-shore islands. The proximity to major shopping malls such as Suria Sabah ensures guests have easy access to retail, dining, and entertainment options, enhancing the overall convenience of their stay.
The hotel’s geographical positioning places guests within walking distance of popular spots such as the Gaya Sunday Market and a selection of local eateries, providing an authentic taste of the local culture. The location also facilitates smooth access to transportation options for exploring further afield in Kota Kinabalu.
The views offered by the hotel add a touch of excellence, with beautiful vistas of the sunset over the water visible from the bar and restaurant. Guests can enjoy the scenic sights from well-appointed rooms equipped with modern amenities. The central city setting, coupled with pleasant service, clean and spacious rooms, and exceptional value for money, positions Hyatt Centric Kota Kinabalu as a superb lodging choice for travelers seeking comfort and convenience in this dynamic Malaysian city.
Breakfast
At the Hyatt Centric Kota Kinabalu, the breakfast experience stands out as a highlight for many guests. It boasts a colorful and diverse array of options, from local to international flavors, ensuring there is something to please every palate. The breakfast buffet is often described as phenomenal and a top-notch delivery at a top-notch location, with many guests appreciating the restaurant's spectacular views over Kota Kinabalu. Patrons frequently rave about the exceptional service provided by the staff, enhancing the overall breakfast experience.
The egg station and array of pastries and fruits are particular favorites, with some even highlighting the creative fruit juices. Guests appreciate the delicious and plentiful options available, with standout mentions of everything from the deliciously crafted dishes to the excellent selection of breakfast items, including a shout-out to the talented pastry chef.
Though the breakfast choices are mostly diverse and satisfying, some guests feel that the menu could benefit from more variety, as the buffet selections can occasionally feel limited or repetitive. Additionally, there are mentions of a long wait time for coffee and other services requiring staff intervention. Despite these minor critiques, the breakfast at Hyatt Centric Kota Kinabalu generally leaves a lasting impression as a delightful and rewarding part of the stay.
Rooms
Hyatt Centric Kota Kinabalu impresses guests with its spacious, modern rooms that are both beautifully designed and well-appointed. Guests consistently praise the comfort provided by plush beds and pillows, alongside thoughtfully included amenities such as ironing boards, hairdryers, and a generous supply of coffee, tea, and bottled water. The rooms are not only large but feature inviting balconies that offer picturesque views, ranging from shopping malls to hills and the sea, adding a delightful element to the stay.
The hotel's clean and stylish interiors reflect a sophisticated simplicity that enhances the overall experience. With modern minimalist decor extending from the lobby to the rooms and restaurant, the ambiance is both pristine and welcoming. Visitors appreciate the excellent hospitality of the staff, underscored by great service and a genuine warmth that makes the stay enjoyable and memorable.
Located in a prime spot, guests find it convenient to explore the surrounding area, appreciating both the proximity to local attractions and the tranquility provided by their quiet, comfortable rooms. Whether it is the large bathroom or the immaculate suite, Hyatt Centric Kota Kinabalu guarantees satisfaction with its clean and spacious accommodations. It’s clear that guests have an amazing stay and many express their intent to return, drawn by the wonderfully equipped rooms and the overall positive experience.
Beds
Hyatt Centric Kota Kinabalu receives high praise for its exceptionally comfortable beds, elevating guests' experiences with top-tier comfort. The bedding has been described as feeling like a cloud, with mattresses providing uncommon comfort that ensures a restful night's sleep. Guests consistently note the spacious and comfy nature of the beds as a highlight of their stay. Despite one mention of a bed with structural issues, the overwhelming consensus points to a luxurious sleep environment. The positive experience is further enhanced by the hotel's ambient setting, friendly staff, and an impressive buffet breakfast served in a restaurant offering breathtaking views.
Cleanliness
Hyatt Centric Kota Kinabalu offers an impressive stay with its emphasis on cleanliness and modern design. Guests frequently highlight the hotel's pristine conditions, underscored by its newer construction that adds a fresh feel and contemporary style throughout the premises. The rooms themselves are noted for their comfort and cleanliness, ensuring a pleasant environment for all visitors. Reviewers often praise the hotel for being well-maintained, with everything looking spotless and tidy, an indication of attentive daily cleaning efforts.
Guests appreciate the spaciousness of the rooms, accompanied by a modern and stylish interior that fits well with the overall aesthetic of the property. Facilities, including the swimming pool and gym, are remarked as especially clean and great, enhancing the stay experience. The hotel's convenient location further complements its appeal, providing easy access to explore the surrounding area.
While the air conditioning is sometimes described as overly cold and there are minor concerns regarding damp smells in the hallways or shower room cleanliness at the corners, these points seem overshadowed by the hotel's overall high standards of cleanliness and comfort. Hyatt Centric Kota Kinabalu remains an excellent choice for travelers seeking a clean, modern, and comfortable place to stay in the heart of Kota Kinabalu.
Staff
At the Hyatt Centric Kota Kinabalu, guests are welcomed into a world of exceptional hospitality where the staff consistently goes above and beyond to create a memorable stay. Visitors frequently highlight their encounters with the attentive, friendly, and helpful team, whether at the reception, the concierge, or within the dining venues. The service staff is noted for their warmth and kindness, often exceeding expectations with their professionalism and eagerness to assist guests in every way possible.
The team at Hyatt Centric is recognized for a genuine eagerness to make every visitor feel comfortable and at ease, with personal touches such as remembering guests' coffee orders. Professionalism and courtesy define their interactions, as they provide swift and efficient service while maintaining a cheerful and welcoming demeanor.
Overall, guests express their appreciation for the exceptional service value, often describing the staff as the highlight of their stay. Despite occasional mentions of inexperience, the overwhelmingly positive feedback emphasizes the incredible warmth and hospitality that guests receive from the remarkable team at Hyatt Centric Kota Kinabalu.
Gym
The gym at Hyatt Centric Kota Kinabalu receives high praise for its excellent facilities and appealing features. Despite being relatively small, it offers brand new and sufficient equipment that caters well to fitness enthusiasts. Guests commend the gym for being exceptionally good for a hotel facility, complemented by a stunning view from its location on the 23rd floor, adding a touch of elegance to any workout session. Alongside basic yet essential gym equipment, the hotel also boasts a fantastic lap pool, described as amazing and wonderful, which enhances the overall fitness experience. While some reviewers mention a need for stricter usage rules, the general consensus highlights a well-equipped and exceptionally maintained gym and pool, making it a significant perk for guests.
Pool
The Hyatt Centric Kota Kinabalu boasts a rooftop swimming pool that has received glowing reviews from its guests. This stunning infinity pool on the 23rd floor offers spectacular panoramic views, especially during sunset, making it a beloved spot for unwinding on humid afternoons. The pool's design and cleanliness are frequently praised, offering a refreshing retreat with a sea view and a backdrop of Kota Kinabalu's famed sunsets. Adjacent to the pool, a rooftop bar provides delightful cocktails and lovely vistas, adding to the overall experience. Despite a brief closure for construction, guests appreciate the serene atmosphere due to the pool's strategic size, allowing for comfortable swimming without overcrowding. The hotel's prime location, directly across from a modern mall and near Jesselton Pier, further enhances the convenience and allure of this rooftop oasis. With its beautiful views and well-maintained amenities, the Hyatt Centric's pool area is a highlight for travelers seeking relaxation and visual splendor.
5 Star
The Hyatt Centric Kota Kinabalu is the latest addition among five-star accommodations in the area and is often lauded as one of the best hotels in town. Guests highlight the unique experiences offered, suitable for a hotel of its caliber. However, there are mixed feelings regarding value for money, with some questioning whether it truly lives up to its five-star status. While many appreciate the overall service and even award it top marks, certain areas such as the presence of mildew in shower rooms and insufficient towel availability suggest room for improvement. Additionally, the buffet breakfast has been deemed mediocre by some, especially for a hotel with an international five-star rating. Despite this, the hotel's modern architecture and offerings continue to attract guests seeking a quality stay in Kota Kinabalu.
Luxury
Hyatt Centric Kota Kinabalu delivers a luxurious experience with its clean and well-maintained environment, showcasing its modern aesthetic through beautiful minimalist decor. The hotel offers great views and a well-designed pool, establishing a highly satisfying accommodation that proves to be excellent value for money. It consistently exceeds expectations in terms of hospitality, with guests feeling warmly welcomed and at home, often noting the staff's exceptional service. The strategic location enhances convenience for travelers, making the stay not only pleasurable but also practical. The hotel has earned high praise as a stunning and stylish establishment, intuitive in its design and atmosphere, offering a truly memorable stay in Kota Kinabalu.
Yes, Hyatt Centric Kota Kinabalu has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hyatt Centric Kota Kinabalu.
No, Hyatt Centric Kota Kinabalu doesn't allow dogs.
No, parking facilities aren't available at Hyatt Centric Kota Kinabalu.