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Summary of reviewsThe PORT INN Hotel, situated conveniently within the bustling Astana airport, is highly regarded for its prime location, making it a popular choice for travelers with long layovers or early flights. The close proximity to both the domestic and international terminals, just a short walk from Terminal 1 and Terminal 2, offers a seamless transition for transit passengers, enhancing the convenience factor of the hotel. Guests frequently commend the strategic location, comfortable rooms, and the welcoming atmosphere fostered by the friendly staff, adding positively to the overall guest experience.
While the hotel does not provide breakfast on-site, guests can easily find satisfactory alternatives in nearby terminal cafeterias. The rooms at PORT INN Hotel offer a spacious and cozy environment, with well-maintained bathrooms equipped with essential amenities like shampoo, gel, and toothbrushes, contributing positively to guest comfort. Despite some areas needing improvements, such as addressing cleanliness inconsistencies like occasional dust and hair or missing items like cushions, most guests find the room conditions satisfactory and quiet for rest.
The cleanliness of the hotel generally receives positive remarks, with many guests highlighting the well-kept and modern appearance of the facilities and the comfort of the beds. The attentive and polite staff further enhance the welcoming experience for guests, though occasional housekeeping misses, such as finding hairs on the bed or stains on towels, are noted.
The staff at PORT INN Hotel are frequently praised for their exceptional service, friendliness, and responsiveness, contributing substantially to a warm and welcoming atmosphere. While reception interactions are sometimes less friendly, the overall impression remains positive, with most guests appreciating the support provided by the team.
However, a consistent issue arises with the hotel's Wi-Fi connectivity, as guests often report weak or inconsistent internet service, particularly outside the reception area. Despite some guests experiencing resolutions to initial connectivity problems, the unreliable Wi-Fi remains a frequently mentioned concern, somewhat detracting from the otherwise pleasant experience at the hotel.
In summary, while the PORT INN Hotel may have a few areas needing improvement, such as Wi-Fi reliability and minor cleanliness issues, its excellent location, comfortable accommodations, and outstanding service from staff make it a favorable choice for travelers passing through Astana's airport.
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