Quest Frankston garners positive feedback primarily for its favorable location, friendly staff and comfortable accommodations. Situated centrally in Frankston, the hotel provides easy access to shops, restaurants, public transport and the beach, making it a convenient choice for both business and leisure travelers. Despite being close to a main road, the hotel maintains a quiet setting, further enhancing its appeal.
The rooms at Quest Frankston are frequently praised for their spaciousness and cleanliness. The one and two-bedroom apartments, well-equipped with modern kitchen amenities and cozy lounge areas, are particularly appreciated by families and groups. Undercover parking adds to the convenience, ensuring guests can securely park their vehicles. The air conditioning system is also noted for its efficiency, keeping rooms comfortable regardless of external weather conditions. However, some guests mentioned that the kitchens could use more equipment for extensive cooking and a few areas might need a deeper clean.
Cleanliness reviews are mixed with many guests finding their accommodations well-maintained, featuring clean bathrooms and comfortable beds. Yet, some reported issues like dirty carpets, food remnants on balconies and general wear and tear in certain areas, indicating inconsistencies in the hotel's cleaning standards.
The staff at Quest Frankston receive consistent acclaim for their exceptional service. Described as lovely, helpful and attentive, the front desk team, including members like Sarah and Michelle, make considerable efforts to enhance guests' experiences, often accommodating special requests like late check-outs and room upgrades.
Parking facilities are generally well-regarded with guests appreciating the convenience and safety of the undercover parking, even though some found the spaces a bit narrow.
The hotel's WiFi service, however, is an area needing significant improvement with many guests encountering connectivity problems.
The comfort of the beds at Quest Frankston receives mixed reviews. While many guests find the beds clean and comfortable, others have issues with mattress firmness and the discomfort of beds made from two single mattresses pushed together. Upgrading the bedding quality and offering more variety in pillows could enhance the guest experience.
Overall, Quest Frankston is esteemed for its strategic location, friendly staff and spacious rooms, though attention to cleanliness and WiFi connectivity could further elevate its standing among guests.
Silverwater Resort Phillip Island, nestled in a peaceful and picturesque location, is a favored retreat for guests. Its serene surroundings, prime location and stunning vistas of Western Port Bay make it an ideal getaway. Families particularly appreciate the resort's proximity to local attractions, shops, beaches and restaurants, ensuring a perfect blend of accessibility and seclusion.
Guests consistently praise the resort's buffet breakfast for its quality and attentive service. While some feel that the price is a bit high and there could be more vegetarian and healthy options, the breakfast offerings are generally regarded as delicious and satisfying. The dinner experience is similarly positive with highlights such as the Cajun chicken wings and seafood. Although the restaurant can be pricey, the ambiance, quality of food and happy hour cocktails are well-received.
The spacious, clean and comfortable rooms are another strong point for Silverwater Resort with many guests enjoying the modern amenities and beautiful sea views from large balconies. While there are occasional critiques about outdated furniture and minor maintenance issues, the overall accommodation experience is positive.
In terms of cleanliness, reviews are mixed. Many guests find the rooms and facilities to be clean and well-maintained, though some report issues like dirty carpets and ants. The staff, especially at reception and housekeeping, receive high marks for their friendliness and professionalism, contributing to a pleasant stay.
The resort's amenities, such as the pools, gym and tennis courts, offer additional recreational opportunities. The pools, both indoor and outdoor, are generally well-liked, particularly by families with children. However, there are occasional complaints about cleanliness and overcrowding. The gym is appreciated despite its small size and limited equipment. The well-maintained tennis courts add another layer of enjoyment, despite minor lighting issues.
Parking at the resort is mostly convenient with the added benefit of free car charging ports for electric vehicles, though some guests note difficulties with space and access. The family-friendly atmosphere, including activities like the playground and trampoline, ensures that children remain entertained throughout their stay.
Overall, Silverwater Resort Phillip Island offers a luxurious and relaxing experience with its beautiful setting, excellent amenities and friendly service. While there are areas for improvement, the resort remains a great choice for visitors seeking a memorable escape to Phillip Island.