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Summary of reviewsThe Holiday Inn Express & Suites Terrace by IHG has garnered positive feedback for its convenient location, excellent amenities, and high standards of service. Situated near the airport, the hotel offers a shuttle service that guests find especially beneficial, combined with a safe and accessible environment. Although located slightly outside the main area of Terrace, the hotel provides spacious accommodations ideal for families, complemented by ample parking and a satisfying breakfast, making it a preferred choice for many.
Guests frequently commend the breakfast, noting its variety and quality. The extensive options cater to different preferences, and the clean, quiet dining area enhances the experience. The modern setting and friendly service further contribute to a positive dining atmosphere, leaving guests more than satisfied with their meal.
The rooms are spacious and well-appointed, suitable for both leisure and business travelers. Guests highlight the comfort of the beds and the cleanliness of the rooms, emphasizing the attention to detail in maintaining a pleasant environment. While some rooms show signs of wear, the overall impression remains positive. The hotel’s amenities, including a pool and high-quality bath products, alongside friendly staff, add to the overall enjoyment of the stay.
Holiday Inn Express & Suites Terrace by IHG is noted for its high cleanliness standards, with a modern, well-maintained atmosphere. Guests appreciate the clean and contemporary room design, along with comfortable beds and quality bath amenities. While minor improvements in specific areas like bathroom fan cleanliness are suggested, the hotel's commitment to cleanliness and guest comfort is evident.
The staff receives high praise for their friendly and professional service. Guests highlight positive interactions, with the team being notably accommodating and courteous. The front desk personnel are especially recognized for their politeness and welcoming demeanor. The staff's efforts in providing excellent service, including offering perks to loyalty program members, significantly enhance the overall guest experience. Their welcoming and inclusive approach ensures a pleasant stay, contributing to the hotel's reputation for exceptional hospitality.
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