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Summary of reviewsMercure Hull Grange Park Hotel boasts an array of positive features that frequently attract praise from its guests, making it a compelling choice for various travelers. Its location is a standout benefit, offering proximity to Hull city center, shopping centers, local attractions and essential amenities. The hotel provides ample and safe parking, contributing to a peaceful and convenient stay, despite some views that it sits in a more remote or industrial area.
Guests often highlight the breakfast as a satisfying start to their day with a great variety of delicious, plentiful and high-quality food options. The breakfast staff receives commendations for their attentive service, although there are occasional criticisms regarding cost and quality consistency.
Dinner experiences are more mixed but trend towards positive for many visitors, who appreciate the quality of the food, decent menu choices and good service. However, issues like inconsistent food quality, pricing and service efficiency during busy times do come up.
The rooms are noted for their spaciousness and cleanliness with comfortable beds and lovely decor making special occasions extra enjoyable. The hotel also offers spacious family rooms, further enhancing its appeal for family stays. Nevertheless, many reviews suggest that the rooms could benefit from refurbishment due to dated decor and occasional maintenance issues.
Cleanliness feedback is also varied. While many guests find the rooms and common areas clean, there are recurring comments about specific areas needing better upkeep or refreshment, particularly the pool and changing room areas.
The staff consistently receive high praise for their friendliness and exceptional service. Specific individuals are often mentioned for going above and beyond, contributing significantly to a positive guest experience, though there are isolated incidents of slower or less friendly service.
Free WiFi is generally viewed as a positive aspect, though some guests experience connectivity issues in more remote rooms. The hotel’s gym is widely appreciated for its modern equipment and cleanliness, despite occasional mentions of cleanliness issues in changing areas.
The pool receives commendations for its warm temperature and enjoyment factor, especially for children. However, some guests point out maintenance concerns and availability issues during busy periods or scheduled lessons.
Families find the hotel particularly accommodating with ample family rooms, child-friendly amenities and a general atmosphere conducive to family stays. The spacious and well-equipped rooms and child-friendly features such as travel cots and play areas make it a favorite for those traveling with children.
Beds are generally praised for their size and comfort, though some guests encounter issues with firmness or condition. The general consensus leans towards a comfortable stay, despite some room for improvement in bedding quality.
While feedback on the hotel’s four-star rating is mixed with some guests feeling that certain aspects fall short of the rating, the combination of a convenient location, friendly staff and comfortable amenities provides a largely positive experience for many visitors. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel features family rooms and a large garden area, ideal for outdoor activities. There is also an indoor swimming pool and a special menu for children.
Dog Friendly Hotel
This hotel allows pets of any size for an additional fee. It offers spacious rooms and a restaurant.
Hotel with Swimming Pool
This 4-star hotel offers a swimming pool, a modern fitness centre, and spa facilities. The indoor pool is frequently mentioned as excellent, with guests highlighting its warmth, cleanliness and the enjoyment it provides, especially for children. Additional amenities such as a jacuzzi and steam room enhance the experience.
Indoor Pool
Business Hotel
This hotel provides a more relaxed atmosphere while still catering extensively to business needs. It has multiple meeting rooms with capacity for up to 200 guests. The hotel features 10 excellent conference and training rooms with the largest room accommodating up to 550. It is set within beautiful parkland.
Accessible Hotel
This hotel offers accessible facilities including reachable car parking, a larger entrance, disabled-friendly amenities, and accessible bathrooms. Rooms are configured to be wheelchair-friendly, and an elevator provides additional access to rooms and throughout the hotel's grounds, ensuring ease of movement for guests with disabilities.
Hotel with Gym
Mercure Hull Grange Park Hotel features a modern fitness center along with Feel Good Health Club, which includes a 15-metre indoor heated swimming pool, steam room, hot tub, and gym facilities. Access to group exercise classes, sunbeds, and health and wellness facilities are available at an extra cost.
4-Star Hotel
Set in a historic manor, this hotel boasts extensive gardens and elegant rooms. It includes a restaurant, bar, and fitness center. The serene environment ensures a relaxing stay.
Hotel for Honeymoon
Romantic Hotel
Hotel with Indoor Pool
Room Types
Classic Family RoomA classic family room with an en-suite bathroom and HD LED TV. Complimentary amenities include high-speed WiFi and tea and coffee making facilities.
Classic Double RoomA classic double room with an en-suite bathroom and HD LED TV. Complimentary amenities include high-speed WiFi and tea and coffee making facilities.
Privilege Double RoomThe Privilege Double Room offers an en-suite bathroom and HD LED TV. Complimentary amenities include high-speed WiFi, Nespresso coffee machine, bathrobes and slippers, toiletries and newspaper.
Classic Twin RoomA classic twin room with an en-suite bathroom and HD LED TV. Complimentary amenities include high-speed WiFi and tea and coffee making facilities.
Superior Double RoomAn upgraded bedroom with an en-suite bathroom and HD LED TV.
Complimentary amenities include high-speed WiFi, Nespresso coffee machine, bathrobes and slippers, toiletries and newspaper.
Classic Family RoomProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room features a tea and coffee maker, a carpeted floor and a flat-screen TV. The unit offers 1 bed.
Junior SuiteThe suite features 1 bedroom and 1 bathroom with a bath and free toiletries. This suite has a tea and coffee maker, a carpeted floor and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
7.3
Good
Location
The Mercure Hull Grange Park Hotel is praised for its conveniently positioned location, making it an excellent choice for a wide variety of visitors. Many reviews highlight its proximity to shopping centers, local attractions and essential amenities. Situated close to Hull city center, it offers easy access to both the city and the surrounding areas, including Beverley and seaside resorts, making it ideal for both leisure and business stays.
Guests appreciate the hotel's convenience for specific needs like hospital visits, family gatherings and events, noting its suitability for those with cars due to ample and safe parking facilities. The area is considered quiet and nice, contributing to a peaceful stay. Moreover, its accessibility is often emphasized with good road connections and clear signposting making it easy to find.
However, some reviews mention the hotel being in a remote or industrial area, potentially off-putting for those seeking a more central location. Despite this, the beautiful grounds and nice setting receive positive remarks, adding to the overall appeal of the property.
Whether attending an early morning appointment at Castle Hill Hospital, visiting family or exploring local attractions, Mercure Hull Grange Park Hotel's location stands out as a significant advantage, perfectly balancing tranquility with accessibility to urban conveniences.
Breakfast
The breakfast experience at Mercure Hull Grange Park Hotel generally received positive remarks from guests. A common highlight was the extensive variety of options available each morning, catering to diverse tastes including full English and continental choices. Many guests described the breakfast as delicious, plentiful and of high quality. Specific mentions of tasty and superb breakfasts were frequent with comments on the freshness and abundance of the offerings.
Guests appreciated the breakfast's presentation and the attentive service provided by the staff. The inclusion of unique options like smoothies also contributed to positive reviews. Several visitors noted that the breakfast was a great start to their day with some even considering it a standout feature of their stay.
However, there were occasional criticisms, including concerns about the high cost relative to quality and instances where food items were overcooked or not readily available. Despite these few negatives, the prevailing sentiment pointed towards a satisfying and enjoyable breakfast experience for most guests.
Dinner
The dinner experience at Mercure Hull Grange Park Hotel presents a mixed bag of impressions from guests. Many noted that the food was delicious and of superb quality with some meals being described as lovely, amazing and exceptional. The restaurant received praise for offering good value evening meals and having a decent menu with good choice. Guests also appreciated the friendly and helpful staff, highlighting specific individuals who provided excellent service. The restaurant area itself was considered good and some guests enjoyed quick service at both breakfast and dinner.
However, there were several criticisms as well. A number of guests found the food overpriced and disappointing with some meals described as terrible, appalling or subpar pub grub. The limited variety in the dinner menu was a common complaint, suggesting a need for more options. Slow service, long waiting times and food not being served at the right temperature were also noted issues, especially during busy periods such as weddings. Additionally, some diners found their meal portions lacking or the food quality inconsistent, like receiving a cold pizza or a dry burger.
Overall, while there were instances of excellent food and friendly service, some guests experienced significant drawbacks regarding meal options, pricing and service efficiency.
Rooms
The Mercure Hull Grange Park Hotel showcases varied feedback from guests regarding the rooms, highlighting both positives and areas that need improvement. Guests commend the rooms for being spacious, clean and comfortable with many noting the rooms' quietness and lovely decor, particularly for special occasions such as weddings. The beds are often described as large and extremely comfortable and there are notable mentions of well-kept rooms with good amenities, such as tea and coffee facilities.
However, a recurring theme is that the rooms are quite dated and in need of refurbishment. Descriptions often mention tired and old-fashioned décor, carpet stains and basic, worn-out furniture and fixtures. Some rooms have issues like musty smells, noisy neighbors, inadequate air conditioning and limited storage. Additionally, there are reports of specific maintenance problems, such as dirty corridors, poor bathroom conditions and broken items within the rooms.
Despite these negative aspects, the size and cleanliness of the rooms are repeatedly praised and many guests find the accommodations adequate for their needs, particularly highlighting their spaciousness and comfort. Families, in particular, appreciate the large family rooms available. While some aspects of the hotel may require modernization, the overall sentiment toward room size, cleanliness and comfort remains largely positive.
Beds
The beds at the Mercure Hull Grange Park Hotel have received a mixed set of reviews from guests, highlighting both comfort and dissatisfaction. On the positive side, many guests found the beds to be large and very comfortable, often using phrases like "very comfy" and "super comfy and massive." Several reviews noted that the beds and bedding were clean, further enhancing the sleep experience.
However, not all guests shared this sentiment. Some pointed out issues such as beds being "rock hard" or "lumpy," and a few mentioned that mattresses and pillows were uncomfortably firm or required replacement. Specific complaints included beds that were "stringy and lumpy," "narrow single beds," and pillows that were "thin" or "like bricks."
Despite these challenges, the general consensus leans towards a comfortable stay with many guests expressing satisfaction with the size and comfort of the beds. For some, the bed setup, like two singles pushed together or the noise made by the bed, detracted from an otherwise positive experience. Overall, while there are areas for improvement, particularly with the firmness and condition of the mattresses and pillows, many guests seemed to find the beds at Mercure Hull Grange Park Hotel to be a restful and comfortable aspect of their visit.
Cleanliness
Mercure Hull Grange Park Hotel's cleanliness receives mixed reviews with guests noting both positives and areas for improvement. Many highlighted spotless and very clean rooms, emphasizing the overall cleanliness where it matters, like clean bedding, well-appointed rooms and common areas. However, there are mentions of specific issues such as dusty surfaces, stained carpets, mold and bathrooms needing better cleaning or updates.
Guests appreciated the clean, friendly environment and helpful staff with some areas of the hotel recently refurbished. Yet, the hotel shows signs of wear with dated decorations and requests for a general refresh. Public areas like the pool and changing rooms seemed to require more frequent or thorough cleaning, matching some noted lapses in room cleanliness, such as dirty carpets and bathroom fixtures needing attention.
Overall, while the hotel maintains a level of cleanliness that is satisfactory for many, consistent upkeep, particularly in older or high-use areas, would enhance guest experiences.
Staff
The staff at Mercure Hull Grange Park Hotel have been widely praised for their friendliness, helpfulness and overall exceptional service. Numerous guests highlighted the welcoming and attentive nature of the team with many noting specific individuals, like Janice, Geoff the manager, Linda and Nickie, for their remarkable dedication. Reception, bar and dining room staff received high marks for their courteous and efficient service. Some guests even mentioned staff going above and beyond to accommodate special needs or provide detailed assistance. Despite a few mentions of slow or less friendly encounters, the general consensus is overwhelmingly positive with guests repeatedly emphasizing the warm, gracious and polite demeanor of the hotel team. Overall, the staff creates a pleasant and inviting atmosphere, contributing significantly to a positive guest experience.
Wi-Fi
Staying connected while traveling is often essential and at the Mercure Hull Grange Park Hotel, guests can enjoy free WiFi available in every room. The convenience of having accessible internet is a consistent benefit highlighted in reviews. Some guests have noted a solid WiFi signal and good internet performance, suggesting a reliable connection for general use.
However, the WiFi experience can be somewhat inconsistent. While the internet service is generally good, there are instances where it could be faster. Particular challenges with WiFi speed and connectivity are more pronounced in remote rooms, resulting in poor or intermittent connections at times. Despite these occasional issues, many rooms still enjoy a dependable WiFi service, making it feasible for guests to stay connected during their visit.
Gym
Mercure Hull Grange Park Hotel offers a well-appointed gym that guests frequently highlight for its impressive range of modern equipment and cleanliness. The gym facilities are often described as great with additional perks such as access to a pool and sauna contributing to an enjoyable fitness experience. Many guests find the gym to be of decent size, well-equipped and functional, providing a satisfactory workout environment. The fitness area is generally seen as modern and well-maintained. However, some reviews note the occasional issues with cleanliness, particularly in the changing rooms and leisure facilities. Notwithstanding these few concerns, the gym remains a strong feature of the hotel, particularly appreciated for its reasonable size, solid equipment and overall value for the price.
Pool
The swimming pool at Mercure Hull Grange Park Hotel receives a mix of praise and critique from guests. Many highlight the pool's warmth, cleanliness and enjoyment, especially among children who love the pool. The indoor pool and its facilities, including the jacuzzi and steam room, are frequently mentioned as excellent amenities that contribute to a pleasant stay.
Several reviews commend the convenient access to the pool and gym, which are well-organized and clean. Guests appreciate the free access to the pool, jacuzzi and steam room with some describing the pool as fabulous, relaxing and a hit with families. Many guests enjoy the pool's warm temperature and find it a superb addition to their stay.
However, there are noted drawbacks. Availability can be an issue due to the pool being busy or closed for lessons and kids' hours. Infrequent mentions of a rundown, dated or chilled pool, cloudy water and poor changing room conditions temper some of the praise. Maintenance issues such as broken jacuzzis, non-functional lockers and a general need for revitalization in the pool area and changing rooms are also cited.
Despite these issues, many guests still find the overall pool and gym facilities enjoyable and a valuable part of their experience at the hotel.
Family
Mercure Hull Grange Park Hotel offers an experience that's notably family-friendly, making it an ideal spot for stays involving children. The family rooms, frequently described as spacious, huge and well-equipped, provide ample space for families to relax. Some rooms even feature separate play areas specifically designed for kids, enhancing the family-friendly vibe.
One of the standout features for young guests is the pool, which children seem to thoroughly enjoy. The hotel's approach to catering for young families is evident with amenities like travel cots and heated milk available upon request, making stays more comfortable for those with infants.
The hotel's location is convenient for visiting family and nearby attractions, adding to its appeal for family reunions and gatherings. Despite some instances of noise from events like weddings, the overall family atmosphere remains positive with staff attending to guests' needs efficiently.
The restaurant's child-friendly approach and the hotel's accommodating nature towards both kids and pets further underline its commitment to being family-friendly. While there have been occasional issues with room cleanliness and noise, the spacious and well-equipped family rooms, coupled with child-focused amenities, make the Mercure Hull Grange Park Hotel a good choice for families seeking a comfortable and engaging stay.
4 Star
The Mercure Hull Grange Park Hotel receives mixed feedback concerning its four-star rating. While guests commend the cleanliness, spaciousness and comfort of the rooms, many believe that the hotel's overall condition and amenities do not align with a true four-star standard. Numerous reviews highlight that the hotel appears dated and in need of renovation or more frequent maintenance to live up to its rating. Some visitors mention that the facilities are good, but the services fall short of the expected four-star experience, including lapses in adherence to health and safety protocols. This discrepancy often leads to disappointment among guests who anticipated a higher level of service and refinement. Overall, while there are positive aspects, the general consensus is that the Mercure Hull Grange Park Hotel does not fully meet the expectations associated with a four-star status.
Accessible
The Mercure Hull Grange Park Hotel offers several positive aspects regarding accessibility for guests with disabilities. Visitors have noted that the hotel provides accessible facilities, including reachable car parking and a larger entrance that contributes to ease of access. Disabled-friendly amenities and accessible bathrooms are available and rooms are configured to be wheelchair-friendly. An elevator gives additional access to rooms, ensuring ease of movement across floors. However, it should be noted that disabled rooms are situated far from the reception and have a back door that poses challenges for individuals with mobility issues due to a high threshold without support bars. Some improvements concerning the dated building and maintenance are suggested to enhance the overall experience.
Indoor Pool
The indoor pool at the Mercure Hull Grange Park Hotel is frequently praised by guests for being a delightful addition to their stay. The pool is consistently described as warm and well-maintained, which enhances the overall experience. A clean and functional indoor pool area, coupled with an effective and elegantly designed space, ensures a pleasant visit. Kids particularly enjoy the pool, making it a family-friendly amenity. Guests appreciate the complimentary access to the pool, jacuzzi and steam room as part of their stay. Although there are occasional issues with availability and the area could benefit from some revitalization, the pool remains a highlight for many visitors, providing a warm and enjoyable escape.
Honeymoon
The Mercure Hull Grange Park Hotel is regarded as an exemplary choice for honeymooners. Guests frequently highlight the romantic and cozy atmosphere of the honeymoon suite, making it an ideal destination for couples starting their new journey together. The hotel's ambiance is described as lovely and well-suited for creating unforgettable memories. Positive phrases such as great honeymoon destination and perfect for honeymoon couples underscore the hotel's appeal for those seeking a romantic getaway. The Mercure Hull Grange Park Hotel consistently appears as a top recommendation for honeymooners looking for a comfortable and enchanting experience.
Romantic
The Mercure Hull Grange Park Hotel is cherished for its romantic atmosphere and charming setting. It is ideal for couples looking for a peaceful retreat, offering a lovely romantic ambiance that permeates throughout the property. Guests frequently highlight the romantic dining experience and the perfect setting for candlelit dinners. The hotel provides great spaces for intimate moments, including a pool area often described as wonderful. Romantic walks in the surrounding gardens and grounds add to the enchanting experience. The overall vibe is perfect for anniversaries, honeymoons or any romantic getaway, making it a highly recommended destination for couples seeking a quiet, romantic stay.
Dog Friendly
Mercure Hull Grange Park Hotel offers a warm welcome to guests traveling with furry friends. The hotel is noted for its dog-friendly atmosphere, along with easy access for dog exercising and safe areas for walks. Many reviews highlight the friendly and helpful staff who make pets feel particularly welcome, ensuring that both owners and dogs have a pleasant stay. Pets are allowed throughout the hotel and the relaxed approach towards dogs adds to the overall comfortable experience. The hotel's surroundings are ideal for families with dogs, providing convenient and safe spaces for outdoor activities. While there was an occasional mention of strong dog odors in some rooms and a single incident of barking directed at children, most feedback praises the hotel's pet-friendly policies and amenities, making it a recommended choice for dog owners.
Yes, Mercure Hull Grange Park Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Mercure Hull Grange Park Hotel.
Yes, Mercure Hull Grange Park Hotel welcomes dogs.
No, parking facilities aren't available at Mercure Hull Grange Park Hotel.