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The Metropole
Kilkenny, James's Street52.653274,-7.253939(Show on Map)
4.3
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 08 Aug - Sun, 09 Aug08 Aug - 09 Aug
1 Room2 Guests
Info
Summary of reviews
The Metropole offers a central location in the heart of Kilkenny, making it ideal for guests wishing to explore nearby attractions, shops, and dining options. This prime positioning is a standout feature that guests often praise for its convenience and accessibility, promising good value for money for travelers looking to immerse themselves in the vibrant city life.
Guests appreciate the spaciousness of the rooms, which are mostly clean and feature fresh sheets and towels. Electronic access provides convenience, especially for late arrivals. While some rooms achieve satisfactory cleanliness, others highlight inconsistencies, with reports of noise and odors detracting from the experience.
The lack of breakfast service is noted, but nearby cafes offer charming alternatives. The Wi-Fi service presents a mixed experience, with some guests enjoying good connectivity while others face challenges. Staffing is a significant concern, with a noted absence leading to difficulties in check-in and maintenance.
The beds receive varied reviews; some guests find them comfortable, while others report issues like worn-out mattresses and mismatched bedding. Overall, while there are positive attributes, The Metropole needs improvements in cleanliness, staffing, and amenities to provide a more consistently positive experience for its guests.
Categories
Free Wi-Fi
Nightlife
Adult Only
Small
Room Types
Family RoomProviding free toiletries, this family room includes a private bathroom with a shower. The family room provides heating. The unit offers 3 beds.
Family RoomProviding free toiletries, this family room includes a private bathroom with a shower. The family room provides heating. The unit offers 3 beds.
Family RoomOffering free toiletries, this family room includes a private bathroom with a shower. The family room offers heating. The unit has 5 beds.
Family RoomOffering free toiletries, this family room includes a private bathroom with a shower. The family room offers heating. The unit offers 2 beds.
Budget Double RoomOffering free toiletries, this double room includes a private bathroom with a shower. The double room offers heating. The unit has 1 bed.
Double RoomProviding free toiletries, this double room includes a private bathroom with a shower. The double room provides heating. The unit offers 1 bed.
Mixed Dormitory RoomProviding free toiletries, this dormitory room includes a private bathroom with a shower. The dormitory room provides heating. The unit offers 12 beds.
6-Bed Mixed Dormitory RoomProviding free toiletries, this dormitory room includes a private bathroom with a shower. The dormitory room provides heating. The unit offers 6 beds.
8-Bed Mixed Dormitory RoomThe unit has 8 beds.
Guest Reviews
4.3
Rated
Review Summaries
Location
Nestled right in the heart of the city, The Metropole enjoys a superb location that stands out in guest reviews. Visitors repeatedly highlight its central positioning, making it an ideal spot for those who wish to immerse themselves in the city's vibrant core. A short stroll from the hotel leads guests to prominent attractions, shops, and a plethora of dining options, including the nearby castle. Whether one is looking for a delightful shopping spree or exploring local landmarks, the convenient access from this prime location ensures that everything is just a stone's throw away. For travelers seeking a lodging that offers seamless access to the city's offerings, The Metropole features prominently as a practical choice, balancing accessibility with good value for money.
Breakfast
The Metropole's breakfast offering seems to be nonexistent, aligning with the hotel's clear prior announcement to guests. Several visitors noted the absence of any breakfast service, a detail one should prepare for when planning a stay. Despite the lack of breakfast, guests will find nearby cafes conveniently located, providing charming alternatives for morning meals.
Rooms
The Metropole in Kilkenny offers a mixed bag of experiences when it comes to its rooms. On the positive side, guests often appreciate the spaciousness of the rooms, with several reviews emphasizing large and roomy accommodations suitable for families. The rooms are noted for being mostly clean, with fresh sheets and towels helping to maintain a comfortable environment. Electronic access to the rooms is highlighted as particularly convenient for guests arriving late or when no staff is present on-site. The hotel's central location in Kilkenny is another significant advantage, making it a perfect base for exploring the city.
Despite these positive aspects, there are considerable drawbacks that cannot be overlooked. Cleanliness is inconsistent across the rooms, with some reported as filthy and in need of a deep clean. The noise level is an issue in certain rooms, exacerbated by bright lights and unpleasant smells from the nearby restaurant. Some bathrooms are in need of care, with complaints about blocked toilets and insufficient cleanliness. Amenities within the rooms are lacking, with missing tea bags and cups noted. These experiences suggest that while The Metropole has potential with its size and location, improvements in maintenance and amenities are needed for a more consistently positive stay.
Beds
When it comes to the beds at The Metropole, opinions among guests vary significantly. While some guests found the beds to be comfortable or even supremely comfortable, many highlighted issues that suggest inconsistencies in quality. Several reviews noted that some beds were too soft or old, with mattresses that felt quite worn out. Thin pillows and mismatched bedding also detracted from the sleeping experience for some visitors.
Cleanliness of the sheets received a few nods of approval, contrasting with remarks about dirty mattresses and duvets. Unfortunately, certain rooms required more consistent cleaning and maintenance, as reviews mentioned dusty environments and broken or unaligned beds. Overall, while a few guests did enjoy a good night's sleep, it's evident that The Metropole could benefit from a thorough update of its bedding to ensure a more consistent guest experience.
Cleanliness
The cleanliness of The Metropole leaves much to be desired according to guest reviews, highlighting the need for significant improvements. Many visitors have encountered a range of issues, from moldy ceiling and wall surfaces to stained bed sheets, mattresses, and carpets. The condition of the bathrooms was particularly concerning, with reports of filthy toilets, unclean shower facilities, and poorly maintained sinks and floor tiles. Instances of suspicious stains and unpleasant odors were not uncommon, contributing to an overall perception of neglect and inadequate cleaning practices.
Despite these negative observations, some guests noted that certain rooms were clean and praised the cleaning staff for their efforts, indicating that the hotel has the capacity to improve its standards. Digital access via an app is a unique feature, though reviews suggest it can be unreliable and potentially problematic without adequate support or reception presence.
Overall, The Metropole seems to struggle significantly with maintaining cleanliness and ensuring a comfortable stay, with urgent attention required to address these issues. Potential guests should be aware of the mixed experiences regarding cleanliness while the hotel works towards rectifying these concerns.
Staff
The Metropole faces significant challenges when it comes to staffing, according to recent guest reviews. An overall absence of staff was noted, with many mentioning a lack of communication and no reception presence. Several guests encountered difficulties checking in and retrieving room keys due to the reliance on an app system, which did not meet expectations. Rooms were reportedly outdated, with maintenance issues such as non-functioning toilets going unresolved due to the scarcity of staff.
However, on a rare occasion when guests interacted with personnel, particularly those involved in cleaning duties, the staff were described as friendly and helpful. One young man, who wasn't employed by the hotel but assisted with technology issues, was also appreciated for his efforts. There were mentions of a helpful nature among the limited staff encountered, but overall, the absence was noted as problematic.
The lack of a consistent staff presence, including receptionists and maintenance personnel, poses a challenge for guests seeking assistance or basic amenities during their stay. The situation highlighted by reviewers suggests a need for improved staffing solutions to ensure a smoother and more accommodating experience for visitors to The Metropole.
Wi-Fi
The Wi-Fi experience at The Metropole presents a mixed picture, with some guests enjoying excellent connectivity, while others faced significant challenges. Despite a few positive mentions, a recurring theme among reviews is the inconsistency and unreliability of the Wi-Fi service. Many visitors reported difficulty in accessing the internet, with some areas of the hotel offering little to no connection. The Wi-Fi issues even extended to the point where guests preferred to rely on their mobile data instead. The hotel's key system, which operates via an app, adds to the connectivity woes, as guests experiencing low battery life on their phones or difficulty downloading the app found themselves struggling to access their rooms. Overall, while there are positive aspects, the Wi-Fi at The Metropole requires significant improvements to meet guest expectations consistently.
FAQ
No, The Metropole doesn't have any pool.
No, a spa isn't available at The Metropole.
No, The Metropole doesn't allow dogs.
No, parking facilities aren't available at The Metropole.
