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Summary of reviewsM9 Kirirom Hotel in Phnom Penh stands out for its wonderful location, friendly staff and clean, well-equipped rooms. Positioned riverside, the hotel offers stunning views of the Tonle Sap and Mekong rivers from its balconies and it is centrally located near major city attractions like the Night Market and the Royal Palace. The location provides a balance of accessibility and tranquility, making it ideal for both short and extended stays.
The rooms are a significant highlight, often described as spacious, modern and immaculately clean. Many feature large, comfortable beds, Smart TVs and strong Wi-Fi with some even offering Netflix. Guests particularly enjoy the balconies with their relaxing river views. Daily housekeeping ensures the rooms are kept in pristine condition, although there are minor mentions of some rooms not being as large as advertised and early signs of wear.
The staff at M9 Kirirom Hotel receive extensive praise for their friendliness, helpfulness and professionalism. The hotel manager, Erich and the reception team are frequently mentioned for their warm welcomes and efficient service. The staff's cooperative attitude and attentiveness leave a lasting positive impression on guests.
The dining experience is also commendable with dinner at the hotel’s restaurant receiving high marks for its variety and quality, complemented by the appealing riverside dining. Breakfast experiences are more mixed; while many enjoy the variety of options including Western-style dishes and pho soup, some guests find it lacking in vegetarian options and regard it as expensive for what is offered.
In terms of comfort, guests generally appreciate the large, comfortable beds, though the firmness of the mattresses is a point of contention for some. The free Wi-Fi is positively reviewed for its strength and reliability, albeit with occasional inconsistencies.
Overall, M9 Kirirom Hotel provides a satisfying stay with its prime location, clean and comfortable rooms and exceptional staff service, making it a commendable choice for travelers visiting Phnom Penh.
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