The Gates Hotel Key West
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Summary of reviewsThe Gates Hotel Key West offers a generally positive experience for its guests, marked by a convenient and peaceful location, spacious rooms, clean facilities and accommodating staff. Situated at the entrance of Key West, the hotel is praised for its easy access to the beach, main highways and various local amenities. Despite being a bit away from the bustling downtown area, the hotel strikes a balance by providing a regular shuttle service to Old Town, allowing guests to explore central attractions effortlessly.
While the breakfast service received mixed reviews due to limited options and additional charges, some found the breakfast to be tasty and fast. Dinner experiences are also varied with the bar area and certain fish dishes receiving high praise, though the food ordering process and limited variety could benefit from improvements. The poolside dining area remains a popular spot, especially for its lively atmosphere and Tiki bar.
Rooms at The Gates Hotel present a mixed bag. Many visitors enjoyed the spacious, modernly decorated rooms equipped with essential amenities and nice views. However, some guests encountered cleanliness issues and dated furniture, indicating inconsistent room quality. Cleanliness, in general, is well-maintained across the property with particular praise for the cleaning staff ensuring a neat and comfortable environment.
The staff are often highlighted for their friendliness and helpfulness, particularly at the front desk and bar areas. Yet, some guests experienced less favorable interactions, pointing to issues of understaffing and occasional unprofessional behavior. Despite these instances, the majority of guests found the staff courteous and attentive.
WiFi at the hotel receives mixed feedback with some guests appreciating the good connectivity while others faced issues with weak signals or intermittent service. The gym facilities are well-regarded, offering convenient and well-maintained options both on-site and at an adjacent hotel.
A standout feature of The Gates Hotel is its pool area, frequently described as clean, expansive and well-maintained, providing ample seating and a pleasant atmosphere for relaxation. The outdoor pool area, complemented by BBQ spots and gym facilities, enhances the overall guest experience.
The hotel's proximity to nearby beaches and the provision of beach towels cater well to those seeking a beachside experience, even though the hotel is not directly on the beach itself. Additionally, parking options are generally appreciated for their convenience and ample space, despite some concerns about associated fees.
In summary, The Gates Hotel Key West offers a tranquil retreat with easy access to Key West’s attractions, comfortable and clean facilities and a generally positive guest service experience, albeit with certain areas that could benefit from improvement.
Categories
While the breakfast service received mixed reviews due to limited options and additional charges, some found the breakfast to be tasty and fast. Dinner experiences are also varied with the bar area and certain fish dishes receiving high praise, though the food ordering process and limited variety could benefit from improvements. The poolside dining area remains a popular spot, especially for its lively atmosphere and Tiki bar.
Rooms at The Gates Hotel present a mixed bag. Many visitors enjoyed the spacious, modernly decorated rooms equipped with essential amenities and nice views. However, some guests encountered cleanliness issues and dated furniture, indicating inconsistent room quality. Cleanliness, in general, is well-maintained across the property with particular praise for the cleaning staff ensuring a neat and comfortable environment.
The staff are often highlighted for their friendliness and helpfulness, particularly at the front desk and bar areas. Yet, some guests experienced less favorable interactions, pointing to issues of understaffing and occasional unprofessional behavior. Despite these instances, the majority of guests found the staff courteous and attentive.
WiFi at the hotel receives mixed feedback with some guests appreciating the good connectivity while others faced issues with weak signals or intermittent service. The gym facilities are well-regarded, offering convenient and well-maintained options both on-site and at an adjacent hotel.
A standout feature of The Gates Hotel is its pool area, frequently described as clean, expansive and well-maintained, providing ample seating and a pleasant atmosphere for relaxation. The outdoor pool area, complemented by BBQ spots and gym facilities, enhances the overall guest experience.
The hotel's proximity to nearby beaches and the provision of beach towels cater well to those seeking a beachside experience, even though the hotel is not directly on the beach itself. Additionally, parking options are generally appreciated for their convenience and ample space, despite some concerns about associated fees.
In summary, The Gates Hotel Key West offers a tranquil retreat with easy access to Key West’s attractions, comfortable and clean facilities and a generally positive guest service experience, albeit with certain areas that could benefit from improvement.
Hotel Taking Steps Towards Sustainability
The Gates Hotel Key West is an eco-certified hotel with a Green Key Global Eco-Rating. The rooms feature eco-friendly and reclaimed touches.
Hotel with Gym
This hotel features a fitness center, allowing guests to maintain their workout routine. It also offers a pool and other amenities for a relaxing stay.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near The Beach
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Cheap Hotel
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
The Gates Hotel Key West enjoys a generally favorable location according to guest reviews. Situated at the entrance of Key West, the hotel offers easy access to the main highways and is close to various restaurants and markets. Its proximity to the beach and convenient parking are highlighted, making it a good base for exploring the area.
Guests appreciated that the hotel is a bit removed from the hustle and bustle of downtown Key West, offering a peaceful and quiet environment. The beautiful outdoor facilities, including a large grassy area for dogs, gardens and a pool, added to the overall appeal.
For those wanting to reach the historic and tourist center, the hotel provides a regular shuttle service, making the 30-minute journey to Old Town convenient and hassle-free. This shuttle service, mentioned frequently, is a significant perk for guests seeking to explore the core attractions without the need to drive.
While some guests felt the hotel was a bit too far from the downtown action, the free shuttle bus effectively mitigated this inconvenience. The hotel’s overall ambiance, described as relaxing and beautiful, coupled with live music and a tiki bar, contributed to a pleasant stay for many.
In summary, The Gates Hotel Key West offers a tranquil retreat with good access to Key West’s central attractions via a convenient shuttle service. Its location provides a balance between peaceful seclusion and connectivity to the vibrant activities of the downtown area.
The Gates Hotel Key West offers a breakfast experience with mixed reviews from its guests. While some have found the breakfast to be fast, tasty and even exceptional, others have pointed out its limitations. It's noted that the breakfast is often not included in the stay and can be a bit pricey if paid on the spot. Many reviews highlight limited choices, even though the quality of the food is often praised.
Guests have also mentioned having breakfast at another hotel's restaurant à la carte or using complimentary breakfast tickets, indicating some confusion about the offerings. The absence of a buffet breakfast and minimal snacking options have also been points of concern. Those looking for a more substantial meal might be disappointed by the limited and sometimes random options available by the pool or at the Toasted Coconut Bar.
Overall, while some enjoyed their breakfast and found it filling and delicious, there is a consensus that the breakfast service could be more convenient and inclusive. The lack of consistent breakfast options and additional costs for meals have left some guests unimpressed, suggesting room for improvement.
When it comes to dining at The Gates Hotel Key West, there are mixed reviews that potential guests might want to consider. The bar is frequently praised for its lovely atmosphere and exceptional bartenders, though it closes relatively early, which can be a downside for night owls. The outdoor bar area is popular and guests have enjoyed fantastic bar food and tasty snacks. Additionally, there's high praise for the fish dishes offered, which have improved over time.
However, dinner experiences can be hit or miss. Some diners found the food very pleasing, while others felt it was underwhelming. The food ordering process can be a bit chaotic and the limited variety means that options might not cater to all tastes. It's worth noting that the primary dining option is a food truck, which has been appreciated by some but not all guests.
Breakfast offerings and the overall dining service could use improvements, particularly the outdoor patio dining experience. The hotel does provide a shuttle service to the waterfront, which is a plus given the lack of nearby restaurants. For those who prefer dining on-site, making early reservations is advisable to ensure a better experience.
The cocktail bar has received mixed feedback with some guests finding it disappointing. High drink prices outside of happy hour might also be a point of contention. Despite its faults, the poolside dining and bar area provide a comfortable space for lunches and drinks, along with the added charm of a Tiki bar. Guests should be mindful that the bar next door closes at 10 PM, which limits late-night options.
In summary, The Gates Hotel Key West offers a decent but somewhat inconsistent dining experience — with enjoyable bar service and some delightful dishes but also areas that could use significant improvement, particularly in terms of variety, service efficiency and late-night dining options.
The rooms at The Gates Hotel Key West offer mixed experiences with notable highlights centering on spaciousness, modern decor and cleanliness for some guests. Many reviewers appreciated the large, well-equipped and tastefully decorated rooms that were comfortable and clean. Modern amenities, such as coffee machines and functional air conditioning, were also praised. Guests enjoyed nice room views, particularly those facing the pool or with a marina view. Location was mentioned positively with the shuttle making downtown access convenient.
However, not all comments were favorable. A significant number of guests noted issues with cleanliness, including dirty floors, moldy smells and substandard maintenance. Complaints were also raised about dated furniture, uncomfortable mattresses and room amenities falling short of expectations, such as missing microwaves and non-functional items like phones and lamps. Some reviewers found rooms damp or humid with some areas needing better dusting or more frequent cleaning. Additionally, there were mentions of difficulty accessing rooms, persistent noise from neighboring rooms and the overall upkeep not matching the promotional photos.
In summary, while many guests found the rooms at The Gates Hotel spacious, comfortable and clean with a modern touch, others experienced cleanliness issues, dated amenities and overall inconsistency in room quality and maintenance.
The Gates Hotel Key West has received varied feedback regarding its beds from guests. Many visitors appreciated the comfort, describing the beds as cozy, comfortable, super comfy and even heavenly. Positive remarks also highlighted good mattresses without issues and having extra pillows provided an added touch of comfort. Some guests even mentioned sleeping great every night on the beds.
However, not all feedback was glowing. Several guests reported that the beds were too low and some found the mattresses either too soft or too worn out, often sagging in the middle. Issues such as bed noise, squeaky noises and uncomfortable hard or makeshift configurations detracted from the experience for some visitors. There were mentions of beds feeling like pallets or sitting on cinder blocks and some guests encountered cleanliness issues, including dirty sheets and stained mattresses.
Despite the mixture of positive and negative experiences, the comfort of beds at The Gates Hotel Key West varied significantly among guests, suggesting inconsistency in bed quality across different rooms.
The Gates Hotel Key West generally maintains a high standard of cleanliness, as consistently noted by guests. Many praised the clean, modern and spacious rooms that were described as comfortable and well-maintained. The pool also received positive feedback for its cleanliness, being described as very clean and well-maintained.
Guests appreciated the consistency and professionalism of the cleaning staff, who ensured the rooms and common areas remained neat and welcoming. However, some guests experienced inconsistencies in cleaning services, including rooms not being cleaned on time, dirty floors and bathrooms requiring more attention. There were occasional reports of unclean rooms and unpleasant smells, highlighting a need for more stringent cleaning protocols.
Despite some negative experiences, the overall impression is that the hotel generally provides a clean and comfortable environment for its guests with modern facilities and a charming property. The detailed attention to cleanliness, especially in common areas like the pool, adds to the positive ambiance of the hotel.
The staff at The Gates Hotel Key West received a mix of feedback from guests with a majority of them highlighting positive aspects of their interactions. Many reviews praised the staff for being friendly, helpful and attentive. Numerous guests mentioned that the front desk personnel were exceptionally friendly and accommodating and bartenders like Jamie and Charm stood out for their outstanding service.
However, there were some criticisms as well. Several reviews pointed out instances where staff members were unprofessional, unwelcoming and at times, even rude. Guests also noted that the hotel often seemed understaffed, leading to delays and inadequate service in certain areas. Issues like poor management response and a lack of consistent service, especially from the maintenance and front desk teams, were also mentioned.
Despite these drawbacks, most visitors found the staff to be courteous, polite and professional. The overall impression suggests that while the hotel staff generally strives to provide a positive guest experience, there are areas that need improvement, particularly in terms of staffing levels and management responsiveness.
Guests at The Gates Hotel Key West have shared mixed reviews regarding the hotel’s WiFi service. Many guests appreciated the WiFi, describing it as good with streaming capabilities being excellent at all hours. Some emphasized that the room WiFi was quick and worked fine. Additionally, the convenience of free WiFi was mentioned positively.
However, several reviews noted issues with WiFi connectivity. Some guests experienced weak signals, intermittent availability or complete lack of WiFi service throughout their stay. There were mentions of no broadband connectivity and general internet problems with a few guests explicitly stating frustration over the WiFi not working at all.
Overall, while some guests had a smooth and reliable internet experience, others faced significant challenges with WiFi connectivity.
The gym facilities at The Gates Hotel Key West receive favorable mentions from guests, highlighting the availability of a good and well-maintained gym. Visitors appreciate the convenience of having gym access not only on-site but also at an adjacent hotel, which broadens their workout options. Despite occasionally being busy, the gym is generally well-regarded, described as nice and decent. Additionally, the combination of a pleasant pool area with the workout room enhances the overall fitness experience. The praise for the great fitness center further underscores the positive impression left on guests.
The Gates Hotel Key West offers a delightful poolside experience that has garnered numerous praises from guests. The pool area is often described as extensive, clean and well-maintained, providing a large space with ample seating options where guests can relax comfortably. Families particularly appreciate the pool, highlighting that children and grandchildren loved the choices of pools available.
Guests can enjoy a lively yet relaxing atmosphere, complemented by the convenience of fresh towels and attentive pool services. The pool area, sometimes shared with adjacent hotels, is known for its lovely and beautiful surroundings, making it an inviting spot to linger. It's complemented by a bar area, adding another layer of enjoyment with delicious cocktails and late-night service.
The pools are consistently highlighted as clean and well-kept, though a few reviews mention times when the pool water was cloudy or chilly with some guests suggesting that a heated pool could be an improvement. Despite occasional overcrowding, the overall sentiment is positive with guests describing the pool as amazing, refreshing and a key feature of their stay.
Additionally, guests appreciate the modern amenities surrounding the pool, including BBQ areas and a gym. The pool area is not only visually pleasing but also family-friendly and open until late, allowing guests to maximize their poolside experience. Overall, the pool at The Gates Hotel Key West is a significant highlight, offering a blend of relaxation and enjoyment in a beautiful setting.
The Gates Hotel Key West offers convenient access to nearby beaches, making it a favorable location for beach enthusiasts. The hotel's proximity to the shore and available shuttle services provide easy transportation to public beach areas. Guests appreciate the provision of beach towels, which adds to the convenience for those heading to the beach. Although the hotel itself is not situated directly on a beach, the affinity towards nearby shorelines and the clean pool facilities on-site enhance the overall appeal for visitors seeking a beachside experience.
The reviews of The Gates Hotel Key West highlight various aspects of the parking experience available at the property. Many guests appreciated the convenience and ease of access, noting that there is good car parking with ample space, including free parking options. The parking area is described as clean and well-managed with several reviews mentioning the ability to park directly in front of their rooms. Additionally, the proximity of the parking lot to the hotel property added to the convenience.
However, some guests pointed out that there are fees associated with parking and felt that charges of $15-$20 per day were excessive and had not been clearly mentioned beforehand. Despite these concerns, others mentioned that they had free parking or that it was included with their stay, which mitigated some of the cost issues.
Overall, it seems the parking at The Gates Hotel meets a variety of needs with positive remarks about its convenience and management, while also noting some room for improvement in terms of clear communication about parking fees.
The Gates Hotel Key West demonstrates a commitment to an eco-friendly environment with the availability of EV charging stations, including specific options for Tesla vehicles. Guests appreciate the added benefit of having charging ports available, highlighting the hotel's focus on sustainability. However, there are suggestions that the EV charging infrastructure could be improved with a particular need for more charging spots and consistent maintenance. Despite occasional issues, such as broken chargers, the availability of free EV charging remains a significant convenience for guests with electric vehicles.
The Gates Hotel Key West receives positive feedback for its suitability as a family-friendly destination, offering a variety of activities that cater well to families and children. Guests appreciated the wonderful family activities and kids-friendly facilities, ensuring an engaging stay for everyone. The accommodating family setup and overall family-friendly ambiance were well-liked, creating a safe and enjoyable environment.
Families found the hotel location ideal for their needs, situated in a family-safe neighborhood with clean facilities. The hourly shuttle service to the nearby Old Town was noted as a convenient perk for family outings. The hotel features family-sized rooms and an inviting heated pool that was particularly loved by the kids, providing plenty of opportunities for fun and relaxation.
However, some aspects such as better coordination with guides were mentioned as areas for improvement. Despite some minor issues like noise from roosters, the majority of reviews highlight The Gates Hotel Key West as a decent option for a family vacation, where both parents and children can enjoy their time together.
The Gates Hotel Key West presents itself with a four-star rating and many guests appreciate the quality services that align with this classification. Comments reflect a general satisfaction with the hotel's cleanliness and consider it to have a good hotel standard. The accommodations are noted to be luxurious, enhancing the overall experience for many visitors.
While some find the hotel to be fairly priced, others note that it can be expensive. However, there is a recurring sentiment among guests that the facilities and services fall short of true four-star expectations. Several reviews suggest that the hotel feels more like a three-star establishment, as certain aspects such as room standards and overall offerings do not fully align with what is typically expected from a four-star property.
In summary, The Gates Hotel Key West delivers on cleanliness and offers a reasonable standard of service, but feedback indicates a need for improvements in facilities and amenities to consistently meet the expectations of a four-star experience.
The Gates Hotel Key West is well-suited for business travelers, offering a range of amenities and services tailored to the needs of professionals. It is conveniently located for business purposes, making it an ideal choice for those in town for work. The hotel is equipped with commendable business facilities and a good business center, ensuring that conferences and other business-related arrangements are handled effectively. The staff are noted for being helpful and responsive to business-related inquiries, contributing to a smooth and efficient stay. The rooms are comfortable, further enhancing the experience for business guests. However, there were a few mentions of the need for additional business-specific staff and some reservations about its suitability for business stays from certain reviewers. Overall, The Gates Hotel Key West appears to be a reliable option for business trips.
The Gates Hotel Key West receives positive remarks for its accessibility options and management, making it well-suited for guests with disabilities. Facilities are noted to be good for disabled guests with areas like the pool being clean and well-spaced and the outdoor scenery providing a nice and relaxing atmosphere. Wheelchair access is generally helpful and the hotel is easily accessible in several aspects. However, there are mentions of the need for prompt accessibility improvements, including addressing issues with inaccessible stairs and the inconvenience of having to go to a neighboring hotel for certain services. Despite these challenges, the staff is highlighted as being helpful in assisting guests with their needs.
The Gates Hotel Key West boasts a pool area that many guests find ambient and pleasant with some describing the settings as lovely and the pools as nice. There are positive remarks about the cleanliness of the pool and its surroundings. However, reviews indicate mixed experiences regarding pool temperature. While some guests appreciated the heated pool, others noted the pool was ice cold or mentioned the need for a heater. Despite these varying experiences with pool heating, many find value in the fair prices offered by the hotel.
The outdoor pool at The Gates Hotel Key West has been described in many positive ways by guests. Words like beautiful, large and well-maintained are often used, reflecting the pool's visual appeal and upkeep. The pool area itself is appreciated for its nice facilities and the presence of a pool bar, which adds to the overall guests' enjoyment. The pool stays open until 11pm, offering a relaxing and refreshing option to unwind later in the evening. The friendly staff and clean facilities contribute to a pleasant poolside experience. Although a few mentions highlight issues such as occasional cloudiness and the cleanliness needing more attention, the overall sentiment remains positive with guests finding the pool enjoyable and a cool area to spend time. Additionally, the heated pool and the abundance of amenities enhance the experience, even if some feel the drinks are overpriced. Overall, the outdoor pool at The Gates Hotel is regarded as a great place to relax and enjoy.
The Gates Hotel Key West offers a beautiful and stylish ambiance with modern design features. The hotel's bar and food receive high praise for their quality, enhancing the dining experience. Guests appreciate the luxurious accommodations and well-appointed rooms, finding them comfortable and appealing. The large, beautiful pool is a significant highlight, contributing to the relaxation and enjoyment of guests. However, there are remarks indicating that the overall luxury experience does not always meet expectations, suggesting that additional luxury amenities could be beneficial. While the ambiance and setting are commendable, some guests feel that the level of luxury provided is not entirely proportionate to the cost.
The Gates Hotel Key West offers a welcoming atmosphere for pets, particularly dogs. The establishment features wood floors and a back grass area that are ideal for dogs. Guests can find pet-friendly sections and designated pet-free rooms, catering to varying needs. The hotel includes services and amenities specifically for pets, adding to the convenience. However, there is a $200 charge for pets and some common areas restrict dog access. Despite these limitations, the overall environment is dog-friendly and attentive to pets, making it a suitable choice for travelers with furry companions.
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Location
Guests appreciated that the hotel is a bit removed from the hustle and bustle of downtown Key West, offering a peaceful and quiet environment. The beautiful outdoor facilities, including a large grassy area for dogs, gardens and a pool, added to the overall appeal.
For those wanting to reach the historic and tourist center, the hotel provides a regular shuttle service, making the 30-minute journey to Old Town convenient and hassle-free. This shuttle service, mentioned frequently, is a significant perk for guests seeking to explore the core attractions without the need to drive.
While some guests felt the hotel was a bit too far from the downtown action, the free shuttle bus effectively mitigated this inconvenience. The hotel’s overall ambiance, described as relaxing and beautiful, coupled with live music and a tiki bar, contributed to a pleasant stay for many.
In summary, The Gates Hotel Key West offers a tranquil retreat with good access to Key West’s central attractions via a convenient shuttle service. Its location provides a balance between peaceful seclusion and connectivity to the vibrant activities of the downtown area.
Breakfast
Guests have also mentioned having breakfast at another hotel's restaurant à la carte or using complimentary breakfast tickets, indicating some confusion about the offerings. The absence of a buffet breakfast and minimal snacking options have also been points of concern. Those looking for a more substantial meal might be disappointed by the limited and sometimes random options available by the pool or at the Toasted Coconut Bar.
Overall, while some enjoyed their breakfast and found it filling and delicious, there is a consensus that the breakfast service could be more convenient and inclusive. The lack of consistent breakfast options and additional costs for meals have left some guests unimpressed, suggesting room for improvement.
Dinner
However, dinner experiences can be hit or miss. Some diners found the food very pleasing, while others felt it was underwhelming. The food ordering process can be a bit chaotic and the limited variety means that options might not cater to all tastes. It's worth noting that the primary dining option is a food truck, which has been appreciated by some but not all guests.
Breakfast offerings and the overall dining service could use improvements, particularly the outdoor patio dining experience. The hotel does provide a shuttle service to the waterfront, which is a plus given the lack of nearby restaurants. For those who prefer dining on-site, making early reservations is advisable to ensure a better experience.
The cocktail bar has received mixed feedback with some guests finding it disappointing. High drink prices outside of happy hour might also be a point of contention. Despite its faults, the poolside dining and bar area provide a comfortable space for lunches and drinks, along with the added charm of a Tiki bar. Guests should be mindful that the bar next door closes at 10 PM, which limits late-night options.
In summary, The Gates Hotel Key West offers a decent but somewhat inconsistent dining experience — with enjoyable bar service and some delightful dishes but also areas that could use significant improvement, particularly in terms of variety, service efficiency and late-night dining options.
Rooms
However, not all comments were favorable. A significant number of guests noted issues with cleanliness, including dirty floors, moldy smells and substandard maintenance. Complaints were also raised about dated furniture, uncomfortable mattresses and room amenities falling short of expectations, such as missing microwaves and non-functional items like phones and lamps. Some reviewers found rooms damp or humid with some areas needing better dusting or more frequent cleaning. Additionally, there were mentions of difficulty accessing rooms, persistent noise from neighboring rooms and the overall upkeep not matching the promotional photos.
In summary, while many guests found the rooms at The Gates Hotel spacious, comfortable and clean with a modern touch, others experienced cleanliness issues, dated amenities and overall inconsistency in room quality and maintenance.
Beds
However, not all feedback was glowing. Several guests reported that the beds were too low and some found the mattresses either too soft or too worn out, often sagging in the middle. Issues such as bed noise, squeaky noises and uncomfortable hard or makeshift configurations detracted from the experience for some visitors. There were mentions of beds feeling like pallets or sitting on cinder blocks and some guests encountered cleanliness issues, including dirty sheets and stained mattresses.
Despite the mixture of positive and negative experiences, the comfort of beds at The Gates Hotel Key West varied significantly among guests, suggesting inconsistency in bed quality across different rooms.
Cleanliness
Guests appreciated the consistency and professionalism of the cleaning staff, who ensured the rooms and common areas remained neat and welcoming. However, some guests experienced inconsistencies in cleaning services, including rooms not being cleaned on time, dirty floors and bathrooms requiring more attention. There were occasional reports of unclean rooms and unpleasant smells, highlighting a need for more stringent cleaning protocols.
Despite some negative experiences, the overall impression is that the hotel generally provides a clean and comfortable environment for its guests with modern facilities and a charming property. The detailed attention to cleanliness, especially in common areas like the pool, adds to the positive ambiance of the hotel.
Staff
However, there were some criticisms as well. Several reviews pointed out instances where staff members were unprofessional, unwelcoming and at times, even rude. Guests also noted that the hotel often seemed understaffed, leading to delays and inadequate service in certain areas. Issues like poor management response and a lack of consistent service, especially from the maintenance and front desk teams, were also mentioned.
Despite these drawbacks, most visitors found the staff to be courteous, polite and professional. The overall impression suggests that while the hotel staff generally strives to provide a positive guest experience, there are areas that need improvement, particularly in terms of staffing levels and management responsiveness.
Wi-Fi
However, several reviews noted issues with WiFi connectivity. Some guests experienced weak signals, intermittent availability or complete lack of WiFi service throughout their stay. There were mentions of no broadband connectivity and general internet problems with a few guests explicitly stating frustration over the WiFi not working at all.
Overall, while some guests had a smooth and reliable internet experience, others faced significant challenges with WiFi connectivity.
Gym
Pool
Guests can enjoy a lively yet relaxing atmosphere, complemented by the convenience of fresh towels and attentive pool services. The pool area, sometimes shared with adjacent hotels, is known for its lovely and beautiful surroundings, making it an inviting spot to linger. It's complemented by a bar area, adding another layer of enjoyment with delicious cocktails and late-night service.
The pools are consistently highlighted as clean and well-kept, though a few reviews mention times when the pool water was cloudy or chilly with some guests suggesting that a heated pool could be an improvement. Despite occasional overcrowding, the overall sentiment is positive with guests describing the pool as amazing, refreshing and a key feature of their stay.
Additionally, guests appreciate the modern amenities surrounding the pool, including BBQ areas and a gym. The pool area is not only visually pleasing but also family-friendly and open until late, allowing guests to maximize their poolside experience. Overall, the pool at The Gates Hotel Key West is a significant highlight, offering a blend of relaxation and enjoyment in a beautiful setting.
Beach
Parking
However, some guests pointed out that there are fees associated with parking and felt that charges of $15-$20 per day were excessive and had not been clearly mentioned beforehand. Despite these concerns, others mentioned that they had free parking or that it was included with their stay, which mitigated some of the cost issues.
Overall, it seems the parking at The Gates Hotel meets a variety of needs with positive remarks about its convenience and management, while also noting some room for improvement in terms of clear communication about parking fees.
EV charging stations
Family
Families found the hotel location ideal for their needs, situated in a family-safe neighborhood with clean facilities. The hourly shuttle service to the nearby Old Town was noted as a convenient perk for family outings. The hotel features family-sized rooms and an inviting heated pool that was particularly loved by the kids, providing plenty of opportunities for fun and relaxation.
However, some aspects such as better coordination with guides were mentioned as areas for improvement. Despite some minor issues like noise from roosters, the majority of reviews highlight The Gates Hotel Key West as a decent option for a family vacation, where both parents and children can enjoy their time together.
4 Star
While some find the hotel to be fairly priced, others note that it can be expensive. However, there is a recurring sentiment among guests that the facilities and services fall short of true four-star expectations. Several reviews suggest that the hotel feels more like a three-star establishment, as certain aspects such as room standards and overall offerings do not fully align with what is typically expected from a four-star property.
In summary, The Gates Hotel Key West delivers on cleanliness and offers a reasonable standard of service, but feedback indicates a need for improvements in facilities and amenities to consistently meet the expectations of a four-star experience.
Business
Accessible
Heated Pool
Outdoor Pool
Luxury
Dog Friendly
Yes, The Gates Hotel Key West has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at The Gates Hotel Key West.
Yes, The Gates Hotel Key West welcomes dogs.
Yes, parking facilities are available at The Gates Hotel Key West.
Yes, The Gates Hotel Key West has a gym.
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