Fairfield Inn & Suites by Marriott Key West at The Keys Collection

Key West 24.56927200, -81.75271700 , 3852 North Roosevelt Boulevard (Show on Map)
7.6
Good


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Summary of reviewsFairfield Inn & Suites by Marriott Key West at The Keys Collection garners much praise for its strategic location. Set peacefully at the entrance of Key West, the hotel provides easy access to local attractions and amenities, bolstered by a complimentary shuttle service to key spots like Duval Street, Old Town and the harbor. The convenience of proximity to the airport and ample parking enhances its appeal. Guests appreciate the quiet ambiance, friendly staff and clean, comfortable rooms, although some found it slightly distant from the main tourist hubs.

Breakfast at the hotel receives mixed reviews. Many guests commend the good variety and deliciousness of the offerings, appreciating the inclusion of breakfast with the room rate. However, some noted repetitive menus, limited selections and logistical issues with food management. The consensus leans towards the need for a more diverse and fresh breakfast spread.

Rooms at Fairfield Inn & Suites by Marriott Key West are generally praised for their cleanliness, modern design and comfort with spacious layouts and handy amenities like fridges, microwaves and coffee machines. Nonetheless, some guests pointed out issues with noise, occasional unpleasant odors and signs of wear and tear that could benefit from better maintenance.

The cleanliness of the hotel is widely recognized with rooms and common areas frequently noted to be very clean and well-kept. Although a few guests reported specific areas that needed more attention, particularly the pool area, the overall cleanliness standards are highly appreciated.

Staff service is a noteworthy highlight with many guests describing the personnel as friendly, helpful and professional. Specific staff members were often mentioned for their exceptional service, contributing positively to the guest experience. However, a few guests encountered less friendly service, suggesting the need for consistent customer service across the board.

WiFi service received mixed feedback. While the free WiFi was welcomed, its performance was reportedly inconsistent with some guests experiencing slow speeds and connectivity issues.

The hotel’s gym and pool facilities are well-maintained, adding to the overall enjoyable experience. The 24-hour fitness center is appreciated for its cleanliness and adequate equipment and the pool is commended for its tropical ambiance and cleanliness, despite minor critiques about its temperature and maintenance.

Convenient beach access and free shuttle services make it easy for guests to explore the area. While the hotel's immediate beach area is small, the added amenities and nearby pool areas enhance the stay.

Parking is generally well-received with ample and convenient spaces, although some guests found the parking spots small and occasional confusion regarding the entrance.

The hotel provides EV charging stations, which adds to the convenience for electric vehicle owners. However, the efficiency of the chargers received mixed reviews.

Families find the Fairfield Inn & Suites by Marriott Key West particularly accommodating with family-friendly amenities and activities that cater to children, such as a well-liked pool and play area. Rooms are spacious and comfortable, making it a suitable choice for family stays.

Guests express varied opinions about the beds. Most find them comfortable and conducive to a good night’s sleep, while others noted issues with sofa beds and some older mattresses.

In summary, Fairfield Inn & Suites by Marriott Key West at The Keys Collection offers a strategically located, comfortable stay with commendable cleanliness and friendly service. While there are some areas for improvement, particularly in breakfast offerings and room maintenance, the overall guest experience is positive, making it a solid choice for visitors to Key West.
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Categories
Hotel near Golf Courses
Offers affordable accommodations with access to the Key West Golf Club. Provides complimentary breakfast and comfortable rooms.

Hotel Taking Steps Towards Sustainability
This Fairfield Inn & Suites is an eco-certified hotel. They have implemented energy-saving switches, provide recycling bins, and use LED light bulbs.

Business Hotel
Located on North Roosevelt Boulevard, this hotel provides essential business amenities and comfortable accommodations. Fairfield Inn & Suites is known for providing reliable services for business travelers.

Hotel with Parking
Fairfield Inn & Suites at The Keys Collection provides on-site self-parking for a daily fee of $14. This offers guests an affordable place to park their vehicles.

EV charging stations  


Accessible Hotel
This hotel provides accessible rooms and facilities. It includes accessible parking, accessible bathrooms, and roll-in showers. The hotel also offers visual alarms for guests with hearing impairments.

Hotel with EV Charging Stations
This hotel provides three EV charging stations, consisting of two Tesla High Power Wall Connectors (80A) and one Clipper Creek J1772 (30A). These chargers are available to the public and free for hotel guests, including those staying at the adjacent Hilton Garden Inn.

3-Star Hotel
This hotel offers a reliable and comfortable stay with standard amenities. It provides a complimentary breakfast and a pool. Its location is convenient for accessing various parts of Key West, making it a practical choice for travelers.

Hotel near The Beach

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Cheap Hotel

Hotel with Gym

Hotel with Outdoor Pool

Room Types
Standard King Room This air-conditioned room features a a microwave and small refrigerator.

Standard Queen Room with Two Queen Beds This air-conditioned room features a microwave and small refrigerator.

Deluxe King Studio with Sofa Bed This air-conditioned studio features a seating area, microwave, and small refrigerator.

Deluxe Queen Room with Pool View This air-conditioned room features a microwave, small refrigerator, and pool view.

Premium King Suite with Sofa Bed This air-conditioned suite features a seating area, microwave, and small refrigerator.

Queen Suite This air-conditioned suite features a seating area, microwave, and small refrigerator.

King Room with Garden View Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 1 bed.

Queen Room with Two Queen Beds and Garden View Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit offers 2 beds.

Queen Room with Two Queen Beds - Hearing Accessible The unit has 2 beds.

Queen Room with Garden View - Mobility/Hearing Accessible with Tub The unit offers 2 beds.

Queen Room with Pool View - Hearing Accessible The unit has 2 beds.

King Suite with Sofa Bed - Mobility/Hearing Accessible with Roll-In Shower

Queen Room with Garden View - Mobility Accessible with Tub The unit has 2 beds.

King Room with Garden View - Mobility Accessible with Roll-In Shower The unit has 1 bed.

King Room with Garden View - Hearing Accessible The unit has 1 bed.

King Room with Garden View - Mobility Accessible with Tub The unit has 1 bed.

Studio King Room with Sofa Bed - Hearing Accessible The unit offers 2 beds.

King Suite with Sofa Bed - Mobility Accessible with Roll-in Shower

Guest Reviews
7.6
Good
Location
Fairfield Inn & Suites by Marriott Key West at The Keys Collection enjoys praise for its strategic location. Set at the entrance of Key West, it offers guests a peaceful retreat away from the noisy city center, yet remains conveniently close to various stores, dining options and Key West attractions. The free shuttle service to downtown and other key spots such as Duval Street, Old Town and the harbor is particularly appreciated, making it easy for guests to explore the area without the hassle of driving. Proximity to the airport and ample parking add to the convenience factor. Though some found the location a bit distant from the main tourist areas, the tranquility and accessibility by car, bicycle or on foot make it an excellent choice for visitors. The hotel's quiet ambiance, friendly staff and clean, comfortable rooms further enhance the experience for travelers.

Breakfast
The breakfast at Fairfield Inn & Suites by Marriott Key West at The Keys Collection receives mixed feedback. On the positive side, many guests appreciate the good variety and selection of breakfast items, describing it as good, great or excellent. There are mentions of a nice array of options accommodating different dietary preferences, such as vegetarian choices and some praise the breakfast as delicious and flavorful. The inclusion of breakfast with the room rate is generally well-regarded with terms like complimentary and full breakfast frequently highlighted.

However, several reviews indicate areas where the breakfast experience could improve. Some guests noted repetitive menus, lack of fresh food and limited selection with complaints about packaged items and the absence of certain staples like bread or eggs. Others mentioned logistical issues such as food running out quickly and not being refilled and the breakfast area requiring better management and cleanliness. There are also many remarks about the breakfast being below expectations with some explicitly calling it poor, terrible or even the worst they’ve had.

Overall, while many guests found the breakfast satisfactory or better than average, there is consistent feedback suggesting the need for a more diverse and freshly-prepared breakfast offering to match the expectations set by the hotel's brand and pricing.

Rooms
Fairfield Inn & Suites by Marriott Key West at The Keys Collection offers rooms that are generally comfortable and well-kept with many guests appreciating the cleanliness and modern design of the accommodations. The rooms are often described as spacious with some featuring large bathrooms and modern finishes. Many guests found the beds to be comfortable and amenities such as a fridge, microwave and coffee machine are provided.

Despite the positive remarks, some guests noted that the rooms can be small and occasionally noisy due to a lack of soundproofing. There were mixed reviews about the scent in the rooms with a notable number of guests mentioning musty or unpleasant odors. Additionally, the hotel appears to have issues with some rooms showing signs of wear and tear, outdated furniture or needing better maintenance and thorough cleaning.

Overall, while the hotel rooms offer modern comforts and are often clean and spacious, some areas require improvement in odor control, soundproofing and regular upkeep to meet all guests' expectations.

Beds
Fairfield Inn & Suites by Marriott Key West at The Keys Collection receives varied feedback regarding their beds. Many guests appreciate the comfort of the beds, describing them as comfortable and highlighting the excellent quality of both the mattresses and pillows. The bedding was often praised for being good and the comfort of the rooms for enhancing their stay. Some guests specifically noted the spaciousness of the beds, be it queen or king-sized.

However, not all experiences were positive. Several guests reported issues with the sofa beds, mentioning that they felt extremely uncomfortable and comparable to lying directly on springs. A few reviews also highlighted problems with bed maintenance with some mattresses described as lumpy or old. Instances of discomfort due to the hardness of the beds were noted and some visitors complained about noisy or unclean bedding. Additionally, there were reports of incomplete or dirty bed linens, further impacting the quality of sleep for some guests.

Cleanliness
Fairfield Inn & Suites by Marriott Key West at The Keys Collection generally receives praise for its cleanliness. Guests consistently describe the rooms as clean, modern and spacious. The cleaning service is well-maintained, ensuring rooms are exceptionally clean and comfortable. The hotel common areas, including the lobby and exterior grounds, are frequently noted to be very clean and well-kept.

However, there are some exceptions to this positive feedback. A few guests pointed out areas needing more attention, particularly the pool area, which was occasionally described as dirty. Additionally, the carpets in the rooms and some parts of the property appeared worn and in need of maintenance. Instances of mold in the bathrooms and full trash bins were also mentioned.

Overall, though there are areas for improvement, the majority of reviews appreciate the hotel's effort in maintaining a clean and pleasant environment. The dedicated and friendly staff further enhance the positive experience for guests, making it a commendable stay for cleanliness.

Staff
The staff at Fairfield Inn & Suites by Marriott Key West at The Keys Collection generally receive high praise from many guests, who frequently describe them as friendly, helpful, accommodating and professional. Numerous reviews highlight specific personnel, including Sonika at the front desk and Michelle, both noted for their outstanding service and welcoming demeanor. Housekeeping and maintenance staff also earn commendation for their excellent work and attentiveness.

Despite the predominantly positive feedback, there are notable critiques. Some guests reported issues with unfriendly or unhelpful front desk personnel with particular criticism directed at employees Joey and Cristina. Instances of poor customer service and the need for additional training in the front desk team are mentioned as areas for improvement.

Overall, the positive reviews often emphasize the staff's friendliness, professionalism and willingness to assist with various needs, including recommendations for local activities and prompt service requests. Shuttle drivers and bartenders are also singled out for their courteous and helpful nature, contributing positively to guests' experiences. Management appears to be attentive with staff members being appreciated for their knowledgeable and supportive service. However, the feedback also suggests that consistency in customer service quality could be improved to enhance the overall guest experience.

Wi-Fi
Guests at Fairfield Inn & Suites by Marriott Key West at The Keys Collection have expressed mixed experiences with the hotel's WiFi service. While there were positive remarks about the availability of complimentary WiFi, several reviews indicated recurring issues with the internet. Some guests appreciated the free access, describing the WiFi as working well, but others encountered slow speeds or complete outages. Problems such as unreliable connections and difficulties with TV streaming services were also noted. Despite these challenges, the inclusion of a convenient shuttle service garnered positive feedback. Overall, though the free WiFi was a valued amenity, its performance seemed inconsistent according to guest reviews.

Gym
The Fairfield Inn & Suites by Marriott Key West at The Keys Collection offers a well-maintained gym that guests appreciate for its adequate equipment and overall cleanliness. The fitness area operates 24 hours, providing ample opportunity for a workout at any time. Although there were few comments about needed improvements, such as adding more treadmills, the gym generally received positive remarks for being in good shape and adequately equipped with cardio gear and dumbbells.

In addition to the gym, guests also highlight the pleasant pool area, which is well-stocked with fitness towels and adds to the overall enjoyable experience at the hotel. Despite minor criticisms regarding the temperature of the pool, the majority of visitors found both the pool and the fitness facilities to be satisfactory. The combination of a nice pool and an effective gym contributes positively to the guest experience, complementing the spacious and clean rooms at the hotel.

Pool
The Fairfield Inn & Suites by Marriott Key West at The Keys Collection offers a pool experience that is frequently praised by guests for its beauty and size. The pool area is described as being well-maintained and beautifully designed, giving it a tropical ambiance enhanced by a poolside bar and clean cabanas. Many visitors enjoyed the cleanliness of the pool, which is said to be pleasant, nicely warm and equipped with adequate security.

Some reviewers noted the pool being a relaxing place, ideal for unwinding and complemented by the friendly ambiance and extra amenities like bar service and complimentary drinks. The pool's size is often highlighted and it seems to be a popular place where families and other guests can enjoy the inviting water and the overall atmosphere.

However, a few reviews mentioned issues such as the pool being too warm or closed at dusk and on some occasions, the need for a bit more cleanliness and repairs was noted. Despite these minor drawbacks, the overall sentiment about the pool at this hotel remains positive with its design, amenities and overall appeal drawing frequent commendations from its visitors.

Beach
Fairfield Inn & Suites by Marriott Key West at The Keys Collection offers convenient beach access with a free shuttle service to downtown Key West, making it easy for guests to explore the area. There are beach areas near the hotel with available beach towels and the massages offered on the beach receive high praise. While some reviewers mentioned that the beach area directly at the hotel is small and not ideal for enjoying a full beach experience, the convenient shuttle services and nearby pool areas add to the overall appeal.

Parking
The parking situation at Fairfield Inn & Suites by Marriott Key West at The Keys Collection is generally well-received by guests with many appreciating the availability of free parking. Several reviewers highlight the ample and conveniently located parking spaces, making it easy to park without any issues. There are also mentions of a huge parking area and the parking being included, which adds to the convenience. However, there are some remarks about the parking spots being small and charges for parking being somewhat excessive or unnecessary. A few guests also noted confusion with the parking entrance and mentioned that there were times when parking was hard to find. Despite these minor drawbacks, the overall sentiment about parking is positive, emphasizing ease of access and availability.

EV charging stations
The Fairfield Inn & Suites by Marriott Key West at The Keys Collection provides EV charging stations for guests, though experiences vary. Some guests appreciate the availability of charging stations in the parking area and the helpful assistance from the manager, who directed them to operational chargers at a neighboring hotel when the on-site Tesla chargers were not functional. However, there are mixed reviews about the efficiency of the chargers with some noting that they are slow. Despite these hiccups, the hotel offers useful additional amenities like free shuttle bus service and drink vouchers.

Family
Fairfield Inn & Suites by Marriott Key West at The Keys Collection is ideal for families with kids, providing a family-friendly environment and activities that cater to children. Guests have highlighted the hotel's convenience with a free bus and shuttle, making transportation easy. The maintenance, concierge and housekeeping staff are praised for their excellent service.

The hotel offers two surprise vouchers, adding a touch of delight for families. Rooms are clean, spacious and comfortable, featuring sofa beds, although some mention they are a bit worn. The atmosphere is particularly child-friendly with many guests noting that their children enjoyed the pool and the designated play area.

Despite the positive experiences, the kids' pool occasionally needs improvement and there have been isolated incidents of unhelpful reception staff. Nonetheless, children and families have found the hotel to be a fun and engaging place, contributing to the overall family-oriented and welcoming vibe.

3 Star
Located in Key West, the Fairfield Inn & Suites by Marriott Key West at The Keys Collection offers a typically affordable and comfortable stay for a three-star property. Guests frequently highlight the clean and spacious rooms as well as the friendly and accommodating staff. The hotel's location adds to its appeal, providing convenient access to local attractions.

Despite the positive aspects, some reviews note that the hotel feels more like a motel with several guests comparing it to a Super 8 experience and suggesting that it falls short of the three-star rating it advertises. The building is described as old and a few guests mention that it does not feel worth the cost with some noting prices as high as $1000 for two nights, which they felt was excessive given the experience.

On the downside, the breakfast has been termed as terrible and several guests express disappointment in the hotel's overall value and amenities, suggesting it is at best a two-star hotel. The resort fee of $25 per night per room, however, is considered reasonable by some.

While the Fairfield Inn & Suites offers some commendable features typical of a three-star hotel, the general consensus among the reviewers is that the value does not meet expectations for the price paid.

Business
Fairfield Inn & Suites by Marriott Key West at The Keys Collection provides a good value for money, making it an excellent choice for business travelers. The hotel features rooms equipped with desks, which are suitable for work and a business center to support professional needs. However, some business amenities, such as the business center's Wi-Fi, could use improvement. The environment is generally quiet, which is beneficial for business stays. While the staff is generally helpful, there have been occasional issues with impatient service at reception, suggesting that customer service could benefit from additional training. Despite these minor drawbacks, the hotel remains a convenient option for travelers on business.

Accessible
Fairfield Inn & Suites by Marriott Key West at The Keys Collection has garnered praise for its accessibility features and facilities. Guests have highlighted the convenience of the well-maintained, disability-accessible rooms and easy wheelchair access throughout the property. The provision of wheelchair-friendly amenities, such as accessible rooms and EV charging stations, significantly enhances the comfort for those with disabilities. The hotel also offers a convenient and complimentary shuttle service to the city center, adding to its appeal. Visitors appreciated the helpful staff and the clean rooms that met their needs. Additionally, the open and available breakfast service, combined with the overall accessibility of the property including its attractive quarters, has left a positive impression on many guests.

Outdoor Pool
Fairfield Inn & Suites by Marriott Key West at The Keys Collection boasts a beautiful and large outdoor pool that is a highlight for many guests. The pool is heated, making it a warm and inviting spot for relaxation. The cleanliness of the pool and surrounding area receives positive remarks, contributing to a pleasant and hygienic environment.

A notable feature is the outdoor pool bar, where drinks and mobile bar service enhance the relaxing atmosphere. Guests appreciate the availability of free drink vouchers, adding to the enjoyment of the poolside experience. The area around the pool is described as an oasis, providing a nice, relaxing space especially on hot afternoons.

However, some reviews mention occasional issues with cleanliness and the presence of iguanas around the pool area. Despite these minor concerns, the overall sentiment towards the pool is highly favorable with many guests highlighting it as a key part of their enjoyable stay.

Honeymoon
Fairfield Inn & Suites by Marriott Key West at The Keys Collection offers a commendable array of facilities, amenities and services tailored for honeymooners. This destination is highly regarded as the place for a luxury honeymoon with many guests highlighting its suitability for such special occasions. The honeymoon special package and the exquisite honeymoon suite are notable features that enhance the romantic experience for couples. The hotel is repeatedly described as excellent for honeymooners with many guests affirming its perfection for a honeymoon getaway. The honeymoon suites, in particular, are praised for having the best view, making them ideal for newlyweds seeking a picturesque and memorable stay. Overall, this resort stands out as an attractive honeymoon spot, offering a blend of luxury and romance.


Yes, Fairfield Inn & Suites by Marriott Key West at The Keys Collection has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Fairfield Inn & Suites by Marriott Key West at The Keys Collection.

No, Fairfield Inn & Suites by Marriott Key West at The Keys Collection doesn't allow dogs.

Yes, parking facilities are available at Fairfield Inn & Suites by Marriott Key West at The Keys Collection.

Yes, Fairfield Inn & Suites by Marriott Key West at The Keys Collection has a gym.

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